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Technical Support 

For additional information, 

refer 

to the FAQ List in the Support Section at 

www.portsmith.com. If you need additional assistance, you can contact technical  
support via e-mail at: 

[email protected]

 or directly by phone at  

(208) 395-1300.  Please provide the following information: 
 

  Your name, email address, and 

phone number 
 

  Portsmith Ethernet Cradle serial 

number 
 

  PDA make and model 

 

 Synchronization software 

     name and version 

  Portsmith Ethernet Cradle model 

number 
 

  PC make, model, and operating 

system 
 

 Server software 

 

  Detailed problem description

 

NOTE 

You can find the Portsmith Ethernet Cradle serial number on the label on the bottom of 
the Cradle. 
 
 

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Summary of Contents for PS6HVE

Page 1: ...User Guide Portsmith Ethernet Cradle Model Numbers PS6PM5E PS6SPM5E 6 PS6HVE 1 ...

Page 2: ... its subsidiaries Third party products and brand names may be trademarks or registered trademarks of their respective owners Handspring Visor Visor Deluxe and Visor Platinum are registered trademarks of Handspring Inc Microsoft Windows Window ME and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries IBM is a registered tra...

Page 3: ...tus and Configuration Screen 7 Using the Portsmith Ethernet Cradle to HotSync 8 Using the Portsmith Ethernet Cradle for Network Connection 8 Install and Configure Network Synchronization Software 9 Install Server based Synchronization Software Optional 9 Supported Software 9 Chapter 3 Troubleshooting 10 Troubleshooting Matrix 10 Technical Support 11 Appendix A Glossary of Terms 12 Appendix B Warra...

Page 4: ...ndspring Visor Visor Deluxe Visor Platinum if you have the PS6HVE Cradle The AC power adaptor for Portsmith Ethernet Cradle Portsmith Ethernet Cradle A desktop computer with HotSync Manager installed and configured to use a local serial or USB synchronization cradle This computer must also have a web browser and Internet access Optional HotSync Desktop installed on the user s networked desktop com...

Page 5: ...o an active 10 100Base T Ethernet network connection 3 Connect the round plug of the AC adaptor cable into the AC adaptor connector jack on the back of the Ethernet Cradle then plug the AC adaptor into a standard electrical outlet NOTE DHCP services must be available to assign the Ethernet cradle an IP address a gateway IP address a subnet mask and a DNS server Once connected to a network and a po...

Page 6: ... link to download the Portsmith Cradle Driver PSCradle prc 5 Your web browser should prompt you to either open or save the file Select the open option 6 If HotSync Manager is configured for more than one PDA the HotSync Install Tool will prompt you to select where to install the file Select the identity associated with the PDA where you want to install the driver 7 If you wish to enable the PDA to...

Page 7: ...ertion into the Ethernet cradle the Driver will briefly display the splash screen shown below while it is configuring the communication session This is visual confirmation that the PDA i docking with the cradle The Status and Configuration Screen The driver s status and configuration form may be viewed by selecting the PSCradle icon in the Palm Application Launcher The following form will be displ...

Page 8: ...n waiting for an application to attempt to communicate over TCP IP Some applications require this behavior Note This mode can drain the batteries of Alkaline battery powered PDAs Configuration Panel This mode is the same as the Enabled mode except the driver will display its configuration form when the cradle is detected PDA Functionality Buttons Connect Establish a connection Disconnect Disconnec...

Page 9: ...selected in the synchronization software 4 Place the PDA in the cradle attached to the local PC and press the synchronization button This operation records network information about the desktop computer on the PDA With this information the PDA can locate the computer when a synchronization operation is performed over the network NOTE To perform any synchronization with the desktop computer using t...

Page 10: ...server is configured and operational on the network to which the Ethernet cradle is connected The amber LED is fully lit but no synchronization took place and the green LED did not blink Remove the PDA from the Ethernet cradle and reinsert it making sure it is gently but firmly seated in the Ethernet cradle Press the synchronization button The green LED remains dark Confirm that the Ethernet cable...

Page 11: ... phone at 208 395 1300 Please provide the following information Your name email address and phone number Portsmith Ethernet Cradle serial number PDA make and model Synchronization software name and version Portsmith Ethernet Cradle model number PC make model and operating system Server software Detailed problem description NOTE You can find the Portsmith Ethernet Cradle serial number on the label ...

Page 12: ...he network Local Synchronization A synchronization using a USB or Serial Cradle directly connected to a Desktop Computer Network Synchronization Synchronization with a Desktop Computer on the network PDA Personal Digital Assistant specifically Palm s m500 505 or Handspring s Visor Deluxe Platinum Portsmith Cradle Driver A utility to aid in configuring a PDA for use with the Portsmith Ethernet Crad...

Page 13: ...t should the product fail for any reason other than damage due to customer negligence purchaser has the right to return the product for a full refund of the purchase price If the purchaser wishes to upgrade or convert to another Portsmith Inc product within the thirty 30 day period purchaser has the right to return the product and apply the full purchase price toward the purchase of the other prod...

Page 14: ...ular purpose Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you However any implied warranty of merchantability or fitness is limited to the ninety 90 day duration of this written warranty Purchaser s exclusive remedy shall be the replacement of defective media which is returned to Portsmith Inc If Ports...

Page 15: ...gram or product 3 Decompile reverse engineer disassemble or otherwise reduce the software to a human perceivable form Warranties All warranties are governed by the Software Limited Warranty included in this document NOTE BY INSTALLING THE SOFTWARE YOU A CKNOWLEDGE THAT YOU HAVE READ THIS A GREEMENT UNDERSTAND ITAND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FUR THER A GREE THAT IT IS THE CO...

Page 16: ...the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Portsmith Inc is not responsible for radio TV interference...

Page 17: ... and use the equipment according to the instruction manual CAUTION Changes or modifications not covered in this user guide must be approved in writing by the manufacturer Regulatory Engineering Department Changes or modifications made without written approval may void the user authority to operate this equipment Portsmith Inc 960 Broadway Suite 300 Boise ID 83706 USA Telephone 888 293 1302 Toll Fr...

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