Porsche Cayenne 2020, Owner'S Manual

Page: 112 / 366

A
B
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Z
Emergency Call Systems
110
Lights up or flashes
red
Error – emergency call
not or only restrictedly
possible
1
Flashes green Active emergency call
– emergency call is
established and data
transmission to emer-
gency call center
Automatic emergency call
Information
When ignition is switched off, no automatic emer-
gency call is possible.
A connection to the emergency call center is estab-
lished automatically immediately after triggering of
the airbags. The automatic emergency call cannot be
prevented by pressing SOS button B .
If queries from the emergency call center remain
unanswered, rescue measures are initiated
automatically.
Data transmission
During an emergency call, data for determination of
the necessary rescue measures is transmitted to the
emergency call center, provided that this is available.
This can include:
– Current vehicle position
– Vehicle identification number
– Vehicle type (e.g. hybrid vehicle)
Breakdown call
Help can be requested via the breakdown call in the
case of breakdowns or accidents without personal
injury.
b b
Cellphone network available.
b b Breakdown call system is ready for operation
(approx. 20 seconds after switching on the
ignition).
b b Private mode is deactivated.
>
Please see chapter "Porsche Connect" on
page 223.
Information
The breakdown call system does not require a cell-
phone registered in the vehicle as it has its own
cellphone module.
Due to technical or organizational restrictions that lie
outside the area of influence of Porsche (e.g. no
roaming or no activated SIM card), it is possible that
no emergency call to the Porsche Assistance Call
Center can be established under certain
circumstances.
Triggering a breakdown call
b b PHONE e KEYPAD is selected.
Fig. 61: Breakdown call button
1. Select breakdown call A .
To end the test emergency call, select in
the footer or the phone menu.
2. If conditions permit, wait in the vehicle until the
connection to the call center is established.
Data transmission
During a breakdown call, data for determination of
the required measures can be transmitted to the call
center, provided that this is available. This can
include:
– Current vehicle position
– Vehicle identification number
– Vehicle type (e.g. hybrid vehicle)
– Fault codes and other data for localizing the fault
1. Visit an authorized Porsche dealer. Porsche recommends an authorized Porsche dealer, as they have trained technicians and the necessary parts and tools.