110-511 PSC/EN
26
Service and Technical Support
If you have followed the troubleshooting steps outlined previously and your Circulator still fails to operate
properly, contact the supplier from whom the unit was purchased. Have the following information
available for the customer service person:
•
Model, Serial Number, and Voltage (from back panel label)
•
Date of purchase and purchase order number
•
Supplier’s order number or invoice number
•
A summary of the problem
Warranty
The manufacturer agrees to correct for the original user of the product, either by repair (using new or
refurbished parts), or at the manufacturer’s election, by replacement (with a new or refurbished product),
any defects in material or workmanship which develop during the warranty period. The standard warranty
is twenty-four (24) months after delivery of the product. In the event of replacement, the replacement unit
will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is
longer. For purposes of this limited warranty, “refurbished” means a product or part that has been
returned to its original specifications. In the event of a defect, these are your exclusive remedies.
If the product should require service, contact the manufacturer’s/supplier’s office for instructions. When
return of the product is necessary, a return authorization number is assigned and the product should be
shipped, transportation charges pre-paid, in either its original packaging or packaging affording an equal
degree of protection to the indicated service center. To insure prompt handling, the return authorization
number must be placed on the outside of the package. A detailed explanation of the defect should be
enclosed with the item.
The warranty shall not apply if the defect or malfunction was caused by accident, neglect, unreasonable
use, improper service, acts of God, modification by any party other than PolyScience, or other causes not
arising out of defects in material or workmanship.
EXCLUSION OF IMPLIED WARRANTIES.
THERE ARE NO WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THOSE OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE WHICH EXTEND BEYOND THE DESCRIPTION AND PERIOD AS STATED
IN THE OPERATOR’S MANUAL INCLUDED WITH EACH PRODUCT.
LIMITATION ON DAMAGES.
THE MANUFACTURER’S SOLE OBLIGATION UNDER THE WARRANTY
IS LIMITED TO THE REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT AND POLYSCIENCE
SHALL NOT, IN ANY EVENT, BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY KIND RESULTING FROM USE OR POSSESSION OF THIS PRODUCT.
Some states do not allow: (A) limitations on how long an implied warranty lasts; or (B) the exclusion or
limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights and you may have other rights that vary from state to
state.
www.
GlobalScientificSupply
.com
GLOBAL SCIENTIFIC SUPPLY
The Laboratory Supply Company!
