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Blueface, a Comcast Business Company

Tutorial Content For Poly Hardware

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Summary of Contents for VVX 150

Page 1: ...Blueface a Comcast Business Company Tutorial Content For Poly Hardware ...

Page 2: ...Poly VVX Range VVX 250 VVX 350 VVX 150 VVX 450 ...

Page 3: ... not select Option 5 Reformat File System in any circumstances If option 5 reformat file system is selected the phone system may never provision again Please do not select this and only factory reset when totally necessary ...

Page 4: ...tarted Do not plug Poly devices in or connect to the internet until instructed to by the Blueface onboarding team It is important they are first put on the portal along with their Mac IDs by the onboarding team ...

Page 5: ...follow the below instructions Start by connecting the desktop stand into the back of the phone Plug handset cord into the receiver and into the back of the Polycom green box in image Plug ethernet cable into the back of the phone purple box in image Setup If your setup is POE enabled 1 2 ...

Page 6: ...boot 3 4 times before fully Provisioning Plug handset cord into the receiver and into the back of the Polycom device green box in image Plug ethernet cable into the back of the phone purple box in image Connect the power supply blue box in image Setup 2 If your setup is not POE enabled 1 2 3 ...

Page 7: ... ethernet cable into the back of the phone purple box in image Connect the power supply blue box in image 1 2 3 To transfer a call using the Poly VVX Series Blind Transfer will transfer the call immediately where the consultant will transfer the call once you have spoken to the contact and pressed the Transfer soft key ...

Page 8: ...rward If you have more than one line on your device select a line Choose either always no answer or busy Enter a contacts name and select enable If you choose no answer you can enter the number of rings before call forward is enabled How to forward an incoming call 1 2 1 2 3 1 2 3 On the main menu screen select forward If you have more than one line on your device select a line Choose your forward...

Page 9: ...ct Conference 1 2 3 Call Conferencing Active or held calls can also be transferred into a conference call To merge two separate calls into one conference call select Calls followed by Join on the calls screen 1 2 3 You can initiate a call with up to 24 contacts To initiate a conference call ...

Page 10: ...ticipants Select Far Mute to mute the participant Select Hold to place the participant on hold Select Remove to remove the participant from the conference and create a separate call with the participant Select Information to view the selected participant s details Highlight the participant and select Manage Once you have done this you can select one of the following options 1 When managing individ...

Page 11: ... range Access the device on the UC Portal Once the device menu appears you can toggle DnD on and off DnD can also be activated by Console Operators If a user has access to a quick sidebar option DnD can be activated from there 1 2 3 Do Not Disturb ...

Page 12: ...Poly VVX450 Hardware Feature Descriptions ...

Page 13: ...nd have index numbers Mutes local audio during calls and conferences Enables you to place and receive calls using the speaker phone Secures the handset in the cradle when your phone stand is in position at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Position the handset so the protrusion on the tab fits into the slot on the handset 1 2 ...

Page 14: ...ong the bottom of the screen Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop Shows a 6 35cm 2 5in monochrome display that enables you to view menu options and data Scrolls through information or options displayed on the phone s screen Selects a field of displayed data Home Key Navigation Keys Select Key Soft Keys Security Slot on back Screen Fl...

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