Polycom ViewStation H.323 Page 102 User Manual Download

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Chapter 12

Troubleshooting

ViewStation H.323 User’s Guide

www.polycom.com

“Network Error”
message when dialing
a video call.

The remote site or a
gatekeeper is not
allowing you to call this
site.

Check to make sure the IP address or
name you are calling is correct. If you
are using a name with a gatekeeper,
make sure both sites are registered
with the gatekeeper (

Admin

Setup>LAN H.323
>H.323>Gatekeeper

) or contact your

system administrator.

In the middle of a call,
the call disconnects
with the message “Far
Site Not Responding”.

No video has been
received from the remote
site for more than 45
seconds.

The remote endpoint has crashed or
the network is experiencing problems.
Contact your system administrator.

Blue screen from the
remote site and no
audio.

You might be behind a
firewall or NAT that does
not support H.323.

Contact your system administrator.

The remote site sees a
blue screen and no
audio.

The remote site might be
behind a firewall or NAT
that does not support
H.323.

Contact your system administrator.

Summary of Contents for ViewStation H.323

Page 1: ...ViewStation H 323 User s Guide VS4000 User s Guide August 2000 Edition 3725 10424 001A ...

Page 2: ......

Page 3: ...rate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Patent Information The accompanying product is protected by one or more U S and foreign patents and patents pending held by Polycom Inc Warranty Polycom Inc warrants its products to be free of defects in materials and factory workmanship for a period of twelve 12 mon...

Page 4: ...s authority to operate this equipment This equipment complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains among other information the FCC registration number and Ringer Equivalence Number REN for this equipment If requested provide this information to your telephone company Before connecting your unit you must inform your telephone company of the followin...

Page 5: ...Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit Omnitel Statement THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICEN...

Page 6: ......

Page 7: ...ion 13 Chapter 2 Placing and Answering Calls Placing a Video Call Manually 16 Placing a Speed Dial Call 19 Placing a Call from the Address Book 21 Placing a Telephone Call 22 Adding a Telephone Call to a Video Call 23 Adding a Video Call to a Telephone Call 24 Answering a Video Call 25 Chapter 3 Address Book Adding an Entry to the Address Book 27 Editing an Existing Entry in the Address Book 28 De...

Page 8: ...ing a Document Camera 40 Using a ShowStation IP 40 Chapter 7 Connecting a PC What You Need 41 Connecting a PC Directly to a ViewStation 41 Chapter 8 Presentations Presenting Slides 47 Viewing a Presentation 51 Chapter 9 Remote Management Accessing the ViewStation Web Page 53 Running Diagnostic Tests on a System 55 Controlling a System 57 Sending a Message to a ViewStation 57 Changing the Setup of ...

Page 9: ...LAN H 323 68 LAN Intranet 69 H 323 Setup 70 Setup 70 Gateway 71 Gatekeeper 71 Dialing Speeds 72 Quality of Service and Firewalls 73 SNMP 73 Global Address 75 Global Address Book Server 75 Global Address Book Preferences 76 Gateway Number 77 Dialing Rules 1 77 Dialing Rules 2 79 Global Management 80 GMS Setup 80 Global Management Info 81 Phone Audio 81 Video Camera 82 Security 83 Software and Hardw...

Page 10: ...ViewStation H 323 User s Guide x www polycom com ...

Page 11: ...ing system on the market today The ViewStation H 323 provides high quality multimedia based videoconferencing using an Internet protocol IP address The QuickStart booklet which comes in the box with your unit shows you how to connect the ViewStation We hope you enjoy using the ViewStation What s In the Box When you unpack the ViewStation the following items are included in the box If an item is mi...

Page 12: ...quirements for setting up the ViewStation such as how to connect the different cables User Documentation CD which contains files for the User s Guide and the QuickStart booklet Use the CD to view the documents online or print out sections of a document or an entire document Package labeled Required Cables which contains three cables Package labeled Optional Equipment Cables which contains eight ca...

Page 13: ...e The microphone provides omnidirectional digital audio input to the ViewStation and provides automatic gain control noise suppression echo cancellation and a mute button The practical range of the microphone is approximately a radius of 25 feet 8 meters What You Need to Get Started To fully operate the ViewStation you must have a local area network LAN connection television monitor and power sour...

Page 14: ...he ViewStation use the QuickStart booklet as a guide and follow the steps below The QuickStart booklet is shipped in the ViewStation box A PDF file of the QuickStart is also on the ViewStation User Documentation CD which comes in the box 1 Place the ViewStation unit on top of the television monitor as shown below Make sure the front lip of the ViewStation unit hangs over the edge of the television...

Page 15: ... using two microphones link the second microphone to the first one Then plug the first microphone into the ViewStation 3 Connect the required cables to the back of the ViewStation as shown in the diagram below The QuickStart booklet also shows the required setup for the ViewStation ...

Page 16: ...video disc DVD laptop or document camera to the back of the ViewStation 5 Wrap the cable tie that came with the ViewStation around all of the cables on the back of the unit to prevent them from getting tangled Slide one end of the cable tie through the plastic octagonal piece Then attach the octagonal piece to the back of the television monitor 6 Put the batteries in the remote control ...

Page 17: ...ing the remote control press the arrow buttons to highlight a language and then press the SELECT button to select the language ViewStation Setup Screen A series of setup screens is displayed on the television monitor beginning with the following screen Press the SELECT button on the remote to proceed Each screen leads you through the ViewStation setup process To return to a previous screen at any ...

Page 18: ... Items The following screen explains how to use the remote to select items on the television monitor To go to the next screen press the SELECT button System Name You must specify a system name for the ViewStation You can enter up to 34 alphanumeric characters Naming the ViewStation makes it easy for others to find your ViewStation on the network if you are connected to a LAN ...

Page 19: ...percase for a letter When you are done highlight the Enter key on the keyboard and press the SELECT button Then highlight the Save icon on the screen and press the SELECT button on the remote Country On the Country screen select the country in which the ViewStation is installed Use the arrow buttons to scroll through the list Highlight the country and press the SELECT button on the remote The View...

Page 20: ...ension can be used only if you have a Gatekeeper installed on your network The name and extension must be registered with the Gatekeeper When someone calls you using the H 323 name or extension the Gatekeeper directs the call to the IP address of your system To enter information press the SELECT button to display the keyboard Use the arrow buttons on the remote to move around the keyboard and sele...

Page 21: ...want to access a Gatekeeper check Off A Gatekeeper is not required to place IP to IP LAN calls To specify a Gatekeeper check Specify and enter the Gatekeeper IP address To have the ViewStation automatically locate an available Gatekeeper check Auto After you make your selection highlight the Save icon on the screen and press the SELECT button on the remote ...

Page 22: ... If you have another telephone in the room while you are on a videoconference you can use the second telephone to call someone who does not have a videoconference unit and have them participate in the conference On the Telephone Numbers screen specify the number of the second telephone After you enter the information highlight the Save icon on the screen and press the SELECT button on the remote ...

Page 23: ...ble connection The IP icon turns green when the ViewStation has been assigned an IP address and is ready to place a video call Testing and Using the ViewStation Once the ViewStation is set up if the ViewStation is connected to the Internet you can place a test call to one of the IP numbers that are preprogrammed in the ViewStation address book The main calling screen is the starting point for ever...

Page 24: ...ewStation H 323 User s Guide 14 www polycom com General setup of the ViewStation is complete You can now configure other parts of the ViewStation system such as security For more information see the other chapters in this document ...

Page 25: ... icon on the main calling screen The IP icon flashes yellow while the ViewStation is waiting for the network to assign it an IP address If the IP icon turns red the LAN cable is not connected to the network Check the cable connection The IP icon turns green when the ViewStation has been assigned an IP address and is ready to place a video call There are three ways to place a video call Manually Vi...

Page 26: ...want to call Enter the number in the number field at the top of the screen 2 Use the arrow buttons on the remote to highlight the Speed button Change the speed of the call if necessary Use the up and down arrow buttons to select a speed from the list 3 To place the call press the green CALL HANG UP button on the remote The number you are calling and the speed are displayed at the top of the screen...

Page 27: ...all completes the party you called is displayed on the screen You appear in the picture in picture PIP window at the lower right of the screen If you are using two television monitors when the call completes the person you called appears on the main monitor and you appear on the second monitor Tip To jump from the main calling screen to the Speed Dial screen press digits 1 through 6 on the numeric...

Page 28: ...o the address book If you select Yes the system displays the address book and you can enter the information If you select No the main calling screen is displayed You can set a maximum limit on the time users spend on a call This gives you more control over the use of the LAN You can specify how many minutes someone can be on a call To set a limit from the main calling screen select System Info Adm...

Page 29: ...Dial screen displays a maximum of six entries You can select a specific number to call in one of two ways Using the numeric keypad on the remote press the number 1 6 that corresponds to the calling number on the Speed Dial screen The ViewStation automatically dials the number Alternately use the arrow buttons on the remote to highlight the box containing the number you want to call Then press the ...

Page 30: ...tor and you appear on the second monitor 4 You can use the remote to pan tilt or zoom the camera For information about how to select the far site and near site cameras adjust the cameras and brighten or darken a room see the Camera and Sound section of this document 5 To end your call press the CALL HANG UP button on the remote Highlight the Disconnect Video Call icon and press the SELECT button o...

Page 31: ...ange and finally to green when the call completes Tip You can easily access address book entries by selecting the letter number on the remote control that corresponds to the first letter of the name you want For example to easily find Mr Thomas press the number 8 on the numeric keypad of the remote control The letter T corresponds to the number 8 on the telephone When you press 8 the ViewStation d...

Page 32: ...ber you want to call If you are dialing within your private branch exchange PBX system enter the last four digits of the number To delete a digit press the left arrow button on the remote To delete an entire phone number use the arrow buttons to highlight the Clear button on the screen and then press the SELECT button 3 To place the call press the CALL HANG UP button on the remote If you hear only...

Page 33: ... the United States and Canada only You need a telephone line connected and configured to enable this feature on your system 1 Once your video call is connected press the CALL HANG UP button on the remote The Call Hangup Choices screen is displayed Highlight the Add Speakerphone Call icon and press the SELECT button on the remote When the Telephone screen is displayed use the numeric keypad on the ...

Page 34: ...P button on the remote Then highlight the Disconnect Speakerphone icon and press the SELECT button on the remote Adding a Video Call to a Telephone Call Another feature of the ViewStation is the ability to add a video call while you are on a telephone call 1 When your telephone call is connected use the arrow buttons on the remote to highlight the Menu icon Then press the SELECT button on the remo...

Page 35: ... button both calls are disconnected Note To end both the audio telephone call and the video call at the same time highlight the Disconnect Video and Speakerphone icon and press the SELECT button on the remote Answering a Video Call There are two different modes for answering video calls Manual Auto answer To answer a call manually pick up the remote when the dialog box is displayed Then select Yes...

Page 36: ...hange the mode from manual to auto answer and vice versa select System Info Admin Setup General Setup The General Setup screen is displayed Select the Auto Answer field if you want the ViewStation to automatically answer all incoming video calls Otherwise leave the Auto Answer field deselected ...

Page 37: ... main calling screen highlight the Address Book icon and press the SELECT button on the remote The Speed Dial screen is displayed Highlight the Address Book icon on the Speed Dial screen and press the SELECT button again The Address Book screen is displayed Note If you have just set up the ViewStation and have not yet placed a call when you highlight the Address Book icon on the main calling scree...

Page 38: ...or a letter after selecting a space the letter is in uppercase Subsequent letters are in lowercase If you want a specific letter to be capitalized first move to the Shift key which is on the lower left of the keyboard Select the Shift key Then move to and select the next letter you want That letter is displayed in uppercase For example to enter the name McCann move to and select the letter M and t...

Page 39: ...lete a name correction highlight the Enter key on the keyboard and press the SELECT button Use the down arrow button to move to the next field you want to change 5 To change numbers in a number field press the left arrow button on the remote Each time you press the left arrow button one digit to the left is deleted Enter the correct numbers using the numbers on the remote 6 To move between fields ...

Page 40: ...the Address Book screen use the arrow buttons on the remote to highlight the entry you want to delete 2 Use the left arrow button to highlight the Delete icon Once you highlight the Delete icon the entry you selected is removed from the address book Note If the system is on the global address book GAB the Global entry might be displayed You cannot delete this entry ...

Page 41: ... twice to display icons for all of the connected local cameras Then use the arrow buttons to highlight the appropriate icon Some icons appear regardless of the connection or availability of cameras Refer to your QuickStart booklet to verify the connection of auxiliary devices before attempting to use them Note You cannot disconnect the main camera but you can select a primary camera such as a docu...

Page 42: ...f the ZOOM button Setting Camera Presets You can set and store up to ten preset camera positions and zoom settings for the near and far main cameras if the far site system supports far site camera control To set a preset 1 Use the NEAR or FAR buttons on the remote to select the near or far site camera to set 2 Position the camera by using the arrow buttons and the ZOOM control on the remote 3 Pres...

Page 43: ...r that it will pick out the position quickly unless of course they have moved The main camera can also track to preset positions 1 To have the camera move to whoever is talking press the AUTO button once A camera icon with a motor attached will appear in the upper right corner of the main monitor 2 To set the camera to track to camera presets press the AUTO button twice 3 To turn automatic trackin...

Page 44: ...ote to return to the Call Hangup Choices screen or press the NEAR button to return to the near video screen calling screen Adjusting the Sound on the ViewStation H 323 The volume of the ViewStation H 323 is indirectly related to the volume on the television monitor The volume on the television monitor should be set to three fourths its maximum volume and the ViewStation H 323 should be set lower a...

Page 45: ...g participants and the ViewStation H 323 on a flat surface Because people in a video call usually look at the monitor when they speak place the microphone in the direction they are looking If you have a large conference room you can add another microphone Microphones can be daisy chained together by connecting their cables to one another Center them on a table ...

Page 46: ...Chapter 4 Camera and Sound ViewStation H 323 User s Guide 36 www polycom com ...

Page 47: ... send the image press Snapshot again To select another source press the appropriate number on the remote See the Camera and Sound section of this document for more information about selecting a camera or changing the default camera 2 Position and zoom the camera as required Tip Press the SNAPSHOT button on the remote again to send the image to the far site On the System Info User Setup screen you ...

Page 48: ...view your snapshot without sending the live video to the far site press the SNAPSHOT button once then press 1 2 or 3 for your desired camera source You will see a live preview of the input selected The far site will still see you You can send a live image or snapshot from any local cameras to the participants in a videoconference using the snapshot feature of the ViewStation H 323 ...

Page 49: ...on monitor while the far site appears on the main monitor Whereas in a single monitor system the slides appear on the main screen but the far site appears in the picture in picture PIP window A second television monitor enhances the videoconferencing experience Using a VCR You can use a video cassette recorder VCR to record your videoconference or to present recorded material as part of your video...

Page 50: ...o highlight the document camera icon on the screen and press the NEAR button on the remote again to remove the camera icon Using a ShowStation IP With ShowStation IP meetings can be much more productive There is no need to print transparencies or send faxes out before a meeting The ShowStation IP lets you project any type of document or Microsoft Office file in big screen format and share it with ...

Page 51: ... software Desktop PC or laptop with a 10mbps Ethernet LAN card Ethernet cable Microsoft Internet Explorer 3 02 4 0 or 5 0 recommended or Netscape Navigator 4 x Connecting a PC Directly to a ViewStation To connect a PC directly to a ViewStation 1 Connect the blue tipped cable from the blue connector on the back of the ViewStation to the PC s Ethernet card 2 Turn on the ViewStation 3 At the PC right...

Page 52: ...ation H 323 User s Guide 42 www polycom com 4 Right click on Properties 5 The Network box appears Select the Configuration tab and then select TCP IP There may be more than one so choose the one for LAN adapter and not dial up adapter ...

Page 53: ...ally button is selected Then click on OK 7 Restart your PC 8 After your PC reboots launch Internet Explorer 3 02 4 0 or 5 0 Select Internet Options and then Security The default is medium which is the correct setting in order to communicate with the ViewStation Click on OK Note The following information applies to Internet Explorer 3 02 and 4 0 If you are using Internet Explorer 5 0 use the corres...

Page 54: ...PC ViewStation H 323 User s Guide 44 www polycom com 9 Enter the ViewStation s system name or IP address in the address field of the browser You can find the ViewStation s system name and IP address on the System Info screen ...

Page 55: ...Chapter 7 Connecting a PC Polycom Inc 45 ViewStation H 323 User s Guide 10 The Welcome web page appears in the web browser on your PC ...

Page 56: ...Chapter 7 Connecting a PC ViewStation H 323 User s Guide 46 www polycom com ...

Page 57: ...the IP address of one of the ViewStations in the videoconference For information about connecting your PC to your ViewStation see the Connecting a PC section of this document Presenting Slides Follow these steps to display a slide presentation on the ViewStation 1 On your PC launch Internet Explorer 3 02 4 0 or 5 0 2 In the address field enter the IP address of the ViewStation on which you will di...

Page 58: ...Chapter 8 Presentations ViewStation H 323 User s Guide 48 www polycom com 3 The Welcome web page is displayed ...

Page 59: ...he Select a Presentation icon when using Internet Explorer you are prompted to download the signed ActiveX control from Polycom Inc Select Yes 5 Click on the Press Here to Select a PowerPoint Presentation button A pcPresent application window prompts you for a user name and password Enter a password only if one has been established for the videoconference Then click on the Please Press Here to Sel...

Page 60: ...vel to low in your web browser 7 The following window is displayed The window contains the information that is on your hard drive Select your presentation and click on the pcPresent button 8 After you click on the pcPresent button a progress window indicates that your slides are being converted to thumbnail sketches When the pcPresent window is displayed your thumbnails have been loaded into the f...

Page 61: ...ide to viewing its thumbnail press the MENU button on the remote If you press the SLIDES button you can select another presentation Note To find out more information about the slide you are presenting press the INFO button on the remote The name of the presentation slide number and viewing password are displayed Viewing a Presentation The ViewStation has an embedded web server that allows you to u...

Page 62: ...ide 52 www polycom com 3 The Welcome web page appears 4 Click the View a Presentation icon and enter your user name and a meeting password if one is needed 5 After the connection icon appears on the left side of the frame you are ready to receive slides ...

Page 63: ...m the main calling screen of the ViewStation highlight the System Info icon to find the IP address of the unit You use the IP address to manage the ViewStation from a PC In the Address field of the web browser on your PC type in the IP address The Address field is the same place you type in a web address to access a website Instead you are accessing a ViewStation Note Internet Explorer 5 0 is the ...

Page 64: ...Chapter 9 Remote Management ViewStation H 323 User s Guide 54 www polycom com 2 The following Welcome web page appears in your browser ...

Page 65: ...you are prompted for a user name enter admin which is the default To add a password for the unit when someone accesses it from the web go to System Info Admin Setup Security on the ViewStation and enter a password Running Diagnostic Tests on a System The Manage System web page contains the setup options for the ViewStation at the IP address you entered in the Address field of the ...

Page 66: ...ppears Click on the icon of the test you want to run and the web page for that test appears The tests that you run on the ViewStation from your PC occur in real time See the System Information section of this document for more information about the types of diagnostic tests you can run The web page contains the same diagnostic capabilities that exist on the actual ViewStation ...

Page 67: ...cument for information about the buttons on the remote control Note To use the on screen remote control you must be using Internet Explorer 4 0 or 5 0 as your web browser Sending a Message to a ViewStation From the System Diagnostics web page you can click on the Send Message icon on the left side of the page to send a message to a ViewStation When the Send a Message web page appears type in your ...

Page 68: ... click on the Admin Setup icon on the left side of the Manage System web page the following web page appears Click on the setup icon that you want to change and the web page for that feature of the system appears See the System Administration section of this document for more information about the different setup options ...

Page 69: ... on screen Local Address Book that resides on the ViewStation you are connecting to If you select Manual Dial you can type a video number in the Number A or Number B field to place a call manually If the ViewStation is in a call you will see streaming video snapshots one frame a second of sites in the call on your PC screen This includes the site of the ViewStation at the IP address you connected ...

Page 70: ...Chapter 9 Remote Management ViewStation H 323 User s Guide 60 www polycom com ...

Page 71: ... signal status of an existing video call color contrast on the monitor sound coming from the ViewStation H 323 near end loop and far end loop You can also reset the system 4 Highlight the appropriate icons to find out the details about a specific function of your ViewStation H 323 5 To return to the Diagnostics screen use the arrow buttons on the remote to highlight the Menu icon Then press the SE...

Page 72: ...d audio protocols and the speeds at which your call travels over the network and to the party you are calling You can also check the status of your call Tip Press the INFO button on the remote during a call to view network statics Press the NEAR or FAR button to return to the call Advanced Network Statistics The Advanced Network Statistics screen contains information about the status of your call ...

Page 73: ... Highlight a sphere to get information about the channel called Color Bar The Color Bar screen lets you test the color settings of the television monitor While you are viewing the color bar find the controls on the television monitor that let you adjust its colors Press any button on the remote to return to the Color Bar screen Then highlight the Menu icon to return to the Diagnostics screen ...

Page 74: ...he monitor To generate a tone press the SELECT button on the remote To stop the tone press any button on the remote If you generate a tone while you are in a call the far site hears the tone also To return to the Audio screen highlight the Menu icon The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation H 323 ...

Page 75: ...he remote to stop the loop When you are finished highlight the Menu icon to return to the Diagnostics screen Reset System The Reset System screen is used to clear existing system configurations Resetting the system erases your admin password and all user settings except your address book entries Before you can reset your system however you must enter the serial number of the ViewStation H 323 This...

Page 76: ...Chapter 10 System Diagnostics ViewStation H 323 User s Guide 66 www polycom com ...

Page 77: ...e ViewStation from the ViewStation itself 1 From the main calling screen go to System Info Admin Setup For details about a certain aspect of the ViewStation H 323 highlight one of the icons To change the setup use the arrow buttons on the remote to highlight a particular field Press the SELECT button to display the next screen 2 To go back to the Setup screen use the arrow buttons on the remote to...

Page 78: ... ViewStation H 323 You can change this information at any time If you want to set a limit on the amount of time in video calls which gives you more control over bandwidth usage you can set it here If you want to answer incoming video calls manually you can turn off Auto Answer LAN H 323 The LAN H 323 icon takes you to the LAN screen From here you can set parameters in the following categories LAN ...

Page 79: ... is not connected to the network enable the Server option for this field If you are connecting the ViewStation H 323 directly to a PC that is not on a network you must select Server in the DHCP field See the Connecting a PC section of this document for details Caution Do not select Server if the ViewStation H 323 is on a LAN with other computers If you do the ViewStation H 323 will provide IP addr...

Page 80: ...een Setup The H 323 Setup screen lets you configure the H 323 name and extension that people can use to dial the ViewStation The system name appears as the H 323 name but you can change it You can also change the extension to a number that is easy to remember It is a good idea to consult your network administrators before changing the H 323 name and extension they might have specific names and ext...

Page 81: ...t on the ViewStation You can configure a prefix or suffix that is sent to the Gatekeeper The prefix identifies which Gateway is used to dial a call at a particular data rate The Gatekeeper then directs the call to the Gateway that is identified with a prefix Gatekeeper Use the Gatekeeper screen to configure an H 323 gatekeeper If you do not want to access a gatekeeper select the Off option To spec...

Page 82: ...lable gatekeeper select the Auto option When you have finished highlight the Save icon and press the Select button on the remote control A gatekeeper is not required to make IP to IP LAN calls For IP to IP calls select the Off option Dialing Speeds Use the Dialing Speeds screen to set the IP dialing speeds that are available for selection when placing a call You can set a limited number of speeds ...

Page 83: ...formation the SNMP Setup screen contains the name of the person who set up your ViewStation H 323 If you have a problem you cannot solve that person might be able to help you SNMP is a set of protocols for managing complex networks SNMP tells the network if a device or operation is functioning properly The ViewStation sends SNMP reports about the following Low battery power in the remote control S...

Page 84: ...SNMP Enable SNMP Administrator Contact Name Enter the name of the person responsible for remote management of the system The default setting for the field is IT Administrator SNMP Console IP Address Enter the IP address of the SNMP traps sent by the ViewStation Enter 0 0 0 0 in this field if any SNMP management console is capable of receiving information from this agent Location Name Enter the loc...

Page 85: ...com Global Management System software You can access the Global Address Book Server Preferences and Dialing Rules 1 2 screens from the Global Address screen The Gateway Number feature is not available at this time but will be available in a future release of the Global Management System Global Address Book Server Use the Global Address screen to configure the global address book GAB server ...

Page 86: ... has access to the GAB but the ViewStation itself is not displayed in the global address books of other ViewStations Global Address Book Preferences Use the Global Address Book Preferences screen to set GAB display and dialing preferences You can set the following preferences for global addresses Show Addresses in Address Book Enable the types of video numbers you want to appear in the global addr...

Page 87: ...des country codes and international dialing access codes for ViewStations that are placing and receiving calls For example if you live in Paris your ViewStation s number appears correctly in the address books of a system in Paris a system in Sydney a system in New York and a system in Cape Town If your system is on your organization s private network as well as a public network you might have to a...

Page 88: ...aling prefix that is normally set in the ViewStation Country Setup screen Public Network Access Use Public Network Enable this option if your system can dial calls outside of your private network Public Network Dialing Prefix Enter a dialing prefix as required by your PBX to dial out to the public network This prefix is automatically inserted before the dialing numbers to the public network from t...

Page 89: ...u to dial prefixes to access certain area codes or city codes you can set those prefixes on the Dialing Rules 2 screen This prefix is dialed before the area code For example some sites require you to dial a 9 before dialing a 1 800 xxx xxxx number Enable the Always Dial Area Code option if you must dial the area code to sites that have the same area code as your ViewStation This is sometimes neces...

Page 90: ... Remote Monitoring option you cannot request help by pressing INFO twice on the ViewStation remote control and you cannot add a system to GVM by entering the global manager IP address and restarting the ViewStation You have to add the ViewStation through GVM Global Manager IP Address Enter the IP address for the computer where GMS is installed If you enter an incorrect IP address you will no longe...

Page 91: ...o access the Telephone and Audio screen highlight the Phone Audio icon and press the Select button on the remote On the Telephone and Audio screen enter information about the analog telephone line connected to the ViewStation You can also change the audio settings for sound effects on the ViewStation You can mute incoming calls so they will not disturb you The other site is still able to hear you ...

Page 92: ... you press the left and right arrow buttons on the remote control Primary Camera lets you specify which camera is selected when the ViewStation H 323 is powered on PIP Always On lets you choose between having the picture in picture PIP displayed at all times or only when the ViewStation must display the basic setup elements Backlight Compensation better illuminates meeting participants in situatio...

Page 93: ...er enter a Multi Point password or select the Use Meeting Password button to automatically use the meeting password as the Multi Point password You are not required to have a password Software and Hardware The Software screen contains the serial number for the ViewStation H 323 If you need to upgrade your software in the future you might be asked for this information See the Upgrading Software sec...

Page 94: ... to send the video in your calls and the version of the microphone The Far Site Software Update screen can only be accessed if you are in a video call and trying to update another ViewStation H 323 s software over a LAN The screen contains the passwords that are also displayed on the Security screen For more information about upgrading your ViewStation H 323 software see the Upgrading Software sec...

Page 95: ...Internet access your reseller can supply you with the application 3 Use the WinZip application on your PC to extract the condensed files inside SoftUpdate exe You are asked where you want to put the files Make sure you select all of the files when extracting 4 If you are prompted for a password contact your network administrator 5 When the application is extracted double click on the SoftUpdate ex...

Page 96: ...Chapter 11 System Administration ViewStation H 323 User s Guide 86 www polycom com ...

Page 97: ...tor Volumeofincoming callringingandother soundeffectstooloud ortoosoft Soundeffectsvolumenot setatdesiredlevel Adjustthesoundeffectsvolumeon thePhone AudioscreenunderSetup Ifyoudonotwanttohearsound effects setthevolumeto0 Noaudioinacall Monitoraudioinputsnot connectedproperly CheckaudiooutputontheGenerate TonescreenunderDiagnostics You shouldheara400Hztoneemitting fromthespeaker ViewStationconnect...

Page 98: ...d Turndowntheaudiovolumeatthe far site Audioclippingduring thecallaccompanied bylightningboltson thescreen YourIPnetworkis droppingaudiopackets Contactyoursystemadministratoror dropthecallandreconnectatalower speed Symptom Cause Solution Near siteorfar site cannothearorseethe VCRaudio VCRinputisnot selected TurnontheVCRinputbyselecting theNEARkeytwiceandselectingthe VCRicon Video Pictureisblankont...

Page 99: ...hatdoes notsupportH 323 Contactyoursystemadministrator Remotesiteseesblue screenandnoaudio Theremotesitemightbe behindafirewallorNAT thatdoesnotsupport H 323 Contactyoursystemadministrator Cameravoicetracking doesnotwork Cameratrackingwas turnedoffbynearor far site Cameratrackingisturnedoffwhen thenearorfarsitemovedyour camera PresstheAUTObuttonto restoretracking Thefar siteisspeaking Thecamerasto...

Page 100: ...selectedandVCRisidle ornotrunning MostVCRsgeneratea bluescreenwhenatapeis notplaying Selectadifferentinputonthe ViewStationorplayatapeonthe VCR Nearendcameradoes notpanortilt Youareattemptingto moveCamera2or3 Camera1istheonlymovablecamera Youcannotcontrol theremotecamera Theremotesitemightnot supportfarendcamera control FECC over H 323 Contactyoursystemadministrator ...

Page 101: ...aLANhub orswitch Contactyoursystemadministrator Error FarSiteBusy messagewhendialing avideocall Theremotesiteisalready inaanothercall Callbacklaterwhentheremotesiteis finishedwithitscurrentcall SiteNot Responding message whendialingavideo call Theremotesiteatthe dialedaddresscannot acceptIPcalls ChecktomakesuretheIPaddressor nameyouarecallingiscorrect Ifyou areusinganamewithagatekeeper makesurebot...

Page 102: ...323 Gatekeeper orcontactyour systemadministrator Inthemiddleofacall thecalldisconnects withthemessage Far SiteNotResponding Novideohasbeen receivedfromtheremote siteformorethan45 seconds Theremoteendpointhascrashedor thenetworkisexperiencingproblems Contactyoursystemadministrator Bluescreenfromthe remotesiteandno audio Youmightbebehinda firewallorNATthatdoes notsupportH 323 Contactyoursystemadmini...

Page 103: ... Youshouldhavea steadygreenlighttoindicatea connectiontotheLANandaflashing orangelighttoindicateLANtraffic Thereisafirewall betweenyourPCandthe ViewStation Consultyournetworkadministrator YourPCisonadifferent subnetandthereisrouter betweenyouandthe ViewStation ChangeyourPCorViewStation subnetmaskandIPaddresssotheyare onthesameLANorsubnet Systemdoesnotallow managementviathe web Wrongpassword Entert...

Page 104: ...rtedtoJPEGandare storedintheWindows Temp directoryonyourPC Createmore roomonyourPC Cannotconnecttothe PCfromthe ViewStationfor presentation ThePC nameisthere butthe PCpresentation cannotbeaccessed whentheslidebutton ispressed Incorrectpassword Enterthecorrectpasswordthatwas enteredonthePC Firewallbetweenthe ViewStationandthePC ConsultyourITmanager Toomanypresenters TheViewStationallowsa maximumofe...

Page 105: ...uritysetupscreen SystemControl Systemdoesnot respondtothehand heldremotecontrol Nobatteriesinthe remote Thegreenlightatthefrontofthe ViewStationshouldblinkwitheach buttonpressedontheremote Batteriesinstalled incorrectly Insertbatterieswithcorrect position Lowbatteryiconon thescreen Lowbatteryintheremote control Replacethebatteriesintheremote with3AAAbatteries Symptom Cause Solution GeneralProblems...

Page 106: ...sword protected Passwordhas beenforgotten GototheDiagnosticsmenuand performasystemreset Thiserasesall thesystemsettings exceptforthe addressbook Youcanthenentera newpasswordontheSecuritymenu Systemstartsinthe SoftwareUpdate screen Systemsoftwareis corruptornotloaded properly Loadsystemsoftwareonthe ViewStationfromyourPC ...

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