© 2015 Polycom, Inc. All Rights Reserved.
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Licensing and Warranty Information
Hardware Warranty
For a period of three (3) years after shipment of the Product, Polycom
warrants that such Hardware will substantially conform to Polycom’s published
specifications for such Hardware on the date of order if properly used in
accordance with procedures described in the documentation supplied by
Polycom. End-user shall notify Polycom of any nonconformance during the
warranty period, obtain a return authorization for the nonconforming
Hardware from Polycom, and return the nonconforming Hardware to Polycom’s
designated repair facility, freight prepaid, with a statement describing the
nonconformity. Polycom’s exclusive obligations with respect to nonconforming
Hardware shall be, at Polycom’s option, to advance replace such Hardware, if it
is determined to be defective, or to refund to End-user the purchase price paid
for the Product. Advance replacement units are shipped same business day for
next-day delivery (within the US) when hardware failure is determined by 1pm
PST. Failed components must be returned to Polycom within 14 days or
End-user will be charged for new product purchase.
