Transfer a Call using Consultative Transfer
How you transfer a call using Consultative Transfer varies depending on the default transfer type set on
the RealPresence Trio system.
Procedure
1.
During a call, do one of the following:
• If the default type is Consultative, select
Consult
and dial a number or select a contact
from Recent Calls or Contacts. Select
Complete Transfer
after speaking with the
contact.
• If the default type is Blind, tap
and select
Consult
. Dial a number or select a contact
from Recent Calls or Contacts and select
Complete Transfer
after speaking with the
contact.
Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line,
you can cancel the transfer before it is complete.
Procedure
1.
Select
Cancel
.
The call is not transferred and becomes active.
Forwarding Incoming Calls to a Contact
You can choose to forward an incoming call to a contact or forward all incoming calls to one of your
contacts.
Forward an Incoming Call to a Contact
You can forward an incoming call directly to a contact without answering the call.
You cannot forward calls in this way on shared lines.
Procedure
1.
In the
Incoming Call
screen, tap
and select
Forward
.
2.
From the
Call Forwarding
screen, enter the forwarding number, and select
Forward
.
Forward All Incoming Calls to a Contact
You can set up your phone to forward all incoming calls to a contact using one of the following forwarding
types:
• Always—Forwards all incoming calls.
• No Answer—Forwards all unanswered incoming calls.
• Busy—Forwards incoming calls when you're in a call.
Audio Calls
Polycom, Inc.
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