Polycom, Inc.
106
Troubleshooting
If you experience issues with your HDA50 device, try the following solutions to resolve certain issues.
Retrieve the Device IP Address
To set up and configure your phone
If you are unable to access the device IP address from PDMS-SP or the main network router that the HDA50
is connected to, retrieve the device IP using a analog telephone.
After an analog phone is attached to your device, use the following procedure.
To retrieve the device IP address
Procedure
1
Connect an analog telephone to the device
Phone
port.
2
From a phone attached to the device, dial
* * *
to access the device Config Attendant.
3
Select
1
to hear the IP address of the device read back to you. Write this down.
Access Device Web Portal
Each HDA50 device has its own built-in portal site at http://{ip-address} where {ip-address} is the IP address
of the device. The native web portal offers configurable options and status information organized into a
number of web pages.
To access device web portal
1
Enter the device’s IP address into your web browser using the format
http://0.0.0.0
.
2
Enter administrator credentials to access the web portal. The default user name and password are
both
admin
.
