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Polycom CX5500, Administrator'S Manual

The Polycom CX5500 is a cutting-edge video conferencing system designed to revolutionize your business communication. Enhance your virtual meetings with its panoramic 360° view and exceptional audio quality. To maximize your experience, we offer a free user manual for download at manualshive.com, providing you with step-by-step instructions to unlock the full potential of this remarkable device.

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Polycom CX5500 Unified Conference Station Administrator’s Guide 

1.1.0

 

Polycom, Inc. 

374 

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY 
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL 
THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, 
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, 
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS 
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, 
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE 
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 

Portions Copyright (c) 2001 Atsushi Onoe 

Copyright (c) 2002-2005 Sam Leffler, Errno Consulting 

All rights reserved. 

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the 
following conditions are met: 

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following 
disclaimer. 

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following 
disclaimer in the documentation and/or other materials provided with the distribution. 

3. The name of the author may not be used to endorse or promote products derived from this software without 
specific prior written permission. 

Alternatively, this software may be distributed under the terms of the GNU General Public License ("GPL") version 2 
as published by the Free Software Foundation. 

THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, 
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A 
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, 
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT 
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; 
OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN 
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY 
OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 

Portions Copyright (c) 1996 

Juniper Networks, Inc. All rights reserved. 

Redistribution and use in source and binary forms, with or without modification, are permitted provided that: (1) 
source code distributions retain the above copyright notice and this paragraph in its entirety, (2) distributions including 
binary code include the above copyright notice and this paragraph in its entirety in the documentation or other 
materials provided with the distribution. The name of Juniper Networks may not be used to endorse or promote 
products derived from this software without specific prior written permission.  

THIS SOFTWARE IS PROVIDED ``AS IS'' AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, 
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A 
PARTICULAR PURPOSE.  

Portions Copyright (c) 2006 Paolo Abeni (Italy) 

All rights reserved. 

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the 
following conditions are met: 

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following 
disclaimer. 

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following 
disclaimer in the documentation and/or other materials provided with the distribution. 

3. The name of the author may not be used to endorse or promote products derived from this software without 
specific prior written permission. 

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY 
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL 
THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, 
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, 
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS 

Summary of Contents for CX5500

Page 1: ...Polycom Inc 1 ADMINISTRATOR S GUIDE Polycom CX5500 Unified Conference Station for Microsoft Lync 1 1 0 May 2014 3725 68635 001 A ...

Page 2: ... Polycom up to three 3 years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you To receive software information as well as the open source software code used in this product contact Polycom by email at OpenSourceVideo polycom com Disclaimer While Polycom uses reasonable efforts to includ...

Page 3: ...22 What Is the Polycom UC Software 22 What Are the Configuration Files 22 What Are the Resource Files 23 Set Up Your Device Network 24 Establish Link Connectivity 25 Wired Devices 25 Security and Quality of Service Settings 25 VLANs and Wired Devices 25 802 1X Authentication 26 IP Communication Settings 27 Provisioning Server Discovery 28 Supported Provisioning Protocols 29 Phone Network Menus 31 ...

Page 4: ...eb Configuration Utility 59 Access the Web Configuration Utility 59 Choose Language Files for the Web Configuration Utility Interface 61 Phone User Interface Menu System Settings 62 Set Up Basic Phone Features 64 Basic Phone Features at a Glance 64 Configure the Call Logs 65 Example Call Log Configuration 66 Understand the Call Timer 68 Configure Call Waiting Alerts 68 Example Call Waiting Configu...

Page 5: ...nagement 95 Example Conference Management Configuration 96 Configure Call Forwarding 97 Example Call Forwarding Configuration 98 Configure Lync Call Forwarding 99 Configure Directed Call Pick Up 100 Example Directed Call Pickup Configuration 100 Enable Group Call Pickup 101 Example Group Call Pickup Configuration 102 Configure Call Park and Retrieve 102 Example Call Park and Retrieve Configuration...

Page 6: ...Configuration 135 Enable Bridged Line Appearance 136 Example Bridged Line Appearance Configuration 137 Enable Voicemail Integration 138 Example Voicemail Configuration 139 Enable Multiple Registrations 140 Example Multiple Registration Configuration 141 Set Up Server Redundancy 142 DNS SIP Server Name Resolution 143 Behavior When the Primary Server Connection Fails 144 Recommended Practices for Fa...

Page 7: ...und Noise Suppression 174 Comfort Noise Fill 174 Dynamic Noise Reduction 174 Jitter Buffer and Packet Error Concealment 174 Low Delay Audio Packet Transmission 174 Set Up User and Phone Security Features 175 Local User and Administrator Passwords 176 Incoming Signaling Validation 176 Configuration File Encryption 177 Digital Certificates 177 Generating a Certificate Signing Request 179 Configure T...

Page 8: ...onfiguration 210 Network Diagnostics 210 Ports Used on the CX5500 System 210 Power and Startup Issues 211 Touch Screen Issues 212 Screen and System Access Issues 212 Calling Issues 213 Display Issues 213 Audio Issues 214 Licensed Feature Issues 214 Upgrading Issues 214 Miscellaneous Maintenance Tasks 216 Trusted Certificate Authority List 216 Encrypt Configuration Files 219 Internal Key Functions ...

Page 9: ...261 DNS SRV 262 efk 262 exchange 264 feature 265 httpd 267 keyboard 268 lcl 268 ml 269 datetime 271 loc 272 log 273 level change and render 274 sched 275 msg 276 mwi 277 nat 277 phoneLock 278 powerSaving 279 pres 280 prov 281 ptt 283 qos 283 reg 285 request 294 roaming_buddies 294 roaming_privacy 294 saf 295 se 296 pat 297 rt 300 sec 302 encryption 302 pwd length 303 srtp 304 ...

Page 10: ... DTMF 317 chord 318 up 319 upgrade 322 video 322 camera 324 codecs 325 voice 328 codecPref 329 volume 330 vad 330 quality monitoring 331 rxQoS 332 voIpProt 333 server 334 SDP 337 SIP 337 webutility 345 xmpp 345 Session Initiation Protocol SIP 347 RFC and Internet Draft Support 347 Request Support 348 Header Support 349 Response Support 352 Hold Implementation 356 Reliability of Provisional Respons...

Page 11: ...Administrator s Guide 1 1 0 Polycom Inc 11 SIP for Instant Messaging and Presence Leveraging Extensions 357 Shared Call Appearance Signaling 357 Bridged Line Appearance Signaling 357 Polycom UC Software Menu System 358 Third Party Software 364 ...

Page 12: ...soft Lync User Guide Who Should Read This Guide System administrators and network engineers should read this guide to learn how properly to set up the CX5500 system This guide describes administration level tasks and is not intended for end users Before reading this guide you should be familiar with the following Computer networking and driver administration for your operating system An XML editor...

Page 13: ...dministrators already familiar with the techniques being discussed Troubleshooting The Troubleshooting icon highlights information that may help you solve a relevant problem or to refer you to other relevant troubleshooting resources Settings The Settings icon highlights settings you may need to choose for a specific behavior to enable a specific feature or to access customization options A few ty...

Page 14: ...XML files If the configuration files are not valid XML they will not load on the handset and an error message will be logged to the provisioning server Read the Feature Parameter Tables Each of the feature descriptions discussed in this administrator s guide includes a table of parameters that you configure to make the features work This brief section explains the conventions used in the feature p...

Page 15: ...e shown next is taken from the section Set the Time and Date Display in the Configuration Methods section Feature Parameter Table for Time and Date Display This example indicates that the reg advanced cfg template file contains the up localClockEnabled parameter which turns the time and date display on or off This parameter is enabled by default If you want to turn the time and date display on or ...

Page 16: ... the permissible values including the default value of each parameter If you want to find out more about a parameter you see listed in the tables click the parameter name Example Two Configuring Grouped Parameters Some of the features have several related parameters that you must configure to get the feature working In these cases instead of listing every parameter the table will specify a group o...

Page 17: ...ameter Table for Time and Date SNTP Settings This example indicates that there is a group of SNTP parameters you can configure in the site cfg template file The abbreviated parameter name tcpIpApp sntp indicates that you can configure parameters in the tcpIpApp sntp folder as well as parameters in tcpIpApp sntp subfolders To locate these parameters in the XML file use the parameter name The parame...

Page 18: ...ycom UC Software Menu System for a definition of each parameter All parameter names including abbreviated names are linked to the parameter reference section simply click on the parameter name This section has shown you how to read the configuration parameter tables so that you can locate the parameters in the XML template file Tip Using an XML Editor Polycom recommends using an XML editor such as...

Page 19: ...b Applications Developer s Guide which provides guidance in the development of applications that run on your phone s Web browser or microbrowser Feature Description and Technical Notifications such as Technical Bulletins and Quick Tips that describe workarounds to existing issues and provide expanded descriptions and examples Release Notes which describe the new and changed features and fixed prob...

Page 20: ...X5500 system is connected to a computer running Lync client the system provides a 360 degree view of the conference room and automatically identifies the active speaker Note that this administrator s guide focuses on configuring the telephony features available on the CX5500 system when used as an audio only conference phone For information on configuring settings available on the CX5500 system wh...

Page 21: ...e to establish maintain and terminate calls between two or more endpoints Like other voice over IP VoIP protocols SIP is designed to address the functions of signaling and session management within a packet telephony network Signaling call information to be carried across network boundaries Session management provides the ability to control the attributes of an end to end call For Polycom phones t...

Page 22: ... new image file in each release of software What Are the Configuration Files The Polycom UC Software that you download contains template configuration files valid XML files that you can change using an XML editor These template files contain a number of parameters that provision the phones with features and settings The template configuration files are very flexible you can rearrange the parameter...

Page 23: ... the phones may require resource files in order to use some of the advanced features Examples of resource files include Language dictionaries Custom fonts Ringtones Contact directories If you need to remove resource files from a phone at a later date for example if you are giving the phone to a new user you will have to apply factory default settings to that phone ...

Page 24: ...ablished If the phone cannot establish a link to the LAN an error message Network link is Down will display 2 Apply appropriate security and Quality of Service QoS settings optional Assign the phone to a VLAN and or 802 1X authentication 3 Establish DHCP negotiation with the network and IP address network addressing options network gateway address and time server 4 Provision server discovery To fa...

Page 25: ...ork equipment supports one of the three following Ethernet line rates 10Mbps 100Mbps and 1000Mbps The phones are configured to automatically negotiate the Ethernet rate so that no special configuration is required You do have the option to change the line rates and or duplex configuration Polycom recommends that you keep the default settings If you do change the settings you should do so before de...

Page 26: ... on a network the 802 1X authentication process becomes more complex since the PC is not directly connected to the 802 1X switch Web Info 802 1X References For more information on 802 1X authentication see Introduction to IEEE 802 1X and Cisco Identity Based Networking Services IBNS at Cisco 802 1X See also IEEE 802 1X Multi Domain Authentication on Cisco Catalyst Layer 3 Fixed Configuration Switc...

Page 27: ...information in Option 60 that can assist the DHCP server in delivering the appropriate settings to the device For more information see Technical Bulletin 54041 Using DHCP Vendor Identifying Options with Polycom Phones Timesaver Reducing Repetitive Data Entry Polycom recommends using DHCP where possible to eliminate repetitive manual data entry The table DHCP Network Parameters details the settings...

Page 28: ... sntp address overrideDHCP The CDP Compatibility value can be obtained from a connected Ethernet switch if the switch supports CDP If you do not have control of your DHCP server or do not have the ability to set the DHCP options enable the phone to automatically discover the provisioning server address One way is to connect to a secondary DHCP server that responds to DHCP INFORM queries with a req...

Page 29: ...parameters go to Provisioning Server Menu Web Info Provisioning Polycom Phones For more information on best practices with respect to provisioning see White Paper 60806 UC Software Provisioning Best Practices Supported Provisioning Protocols Updating the software performs the provisioning functions of uploading log files master configuration files software updates and device setting menu changes B...

Page 30: ...m Phones As of SIP 3 2 Mutual Transport Layer Security TLS authentication is available For more information see Support Mutual TLS Authentication 802 1X authentication is available For more information see Support 802 1X Authentication Digest Authentication for Microsoft Internet Information Services IIS If you want to use digest authentication against the Microsoft Internet Information Services s...

Page 31: ...lycom recommends that you change the default administrative password See Local User and Administrator Passwords You have the option of modifying the phone network configuration parameters in the following menus and sub menus Main Menu Provisioning Server Menu DHCP Menu Network Interfaces Menu Ethernet Menu VLAN Menu 802 1X Menu PAC File Information Login Credentials Menu TLS Security TLS Profile M...

Page 32: ...e Values Provisioning Menu See Provisioning Server Menu Network Interfaces Menu or Ethernet Menu See Network Interfaces Menu Ethernet Menu TLS Security Menu See TLS Security Menu SNTP Address Dotted decimal IP address OR Domain name string The Simple Network Time Protocol SNTP server the phone obtains the current time from GMT Offset 13 through 12 The offset of the local time zone from Greenwich M...

Page 33: ...er You cannot modify or customize the Base Profile By default the Base Profile is set to Generic Settings Preventing Invalid Parameter Values If you insert incorrect parameter values into the configuration file the phone ignores the invalid values and uses the previous configuration Before you complete your configuration make sure you set values for these parameters Provisioning Server Menu The co...

Page 34: ... when the phone logs in to the server if required for the selected Server Type Note If the Server Address is a URL with user name and password this will be ignored File Transmit Tries 1 to 10 Default 3 The maximum number of attempts to transfer a file An attempt is defined as trying to download the file from all IP addresses that map to a particular domain name Retry Wait 0 to 300 seconds Default ...

Page 35: ... the phone sends out a DHCP INFORM query If a single DHCP INFORM server responds this is functionally equivalent to the scenario where the primary DHCP server responds with a valid boot server value If no DHCP INFORM server responds the INFORM query process will retry and eventually time out If the server address is not discovered using DHCP INFORM then the phone will contact the ZTP server if the...

Page 36: ...rfaces Menu Ethernet Menu You can select items shown in the table Ethernet Menu Ethernet Menu Name Possible Values DHCP Enabled Disabled If enabled DHCP will be used to obtain the parameters discussed in IP Communication Settings IP Address Dotted decimal IP address The phone s IP address Note This parameter is disabled when DHCP is enabled Subnet Mask Dotted decimal subnet mask The phone s subnet...

Page 37: ... VLAN Menu Name Possible Values VLAN ID Null 0 through 4094 The phone s 802 1Q VLAN identifier The default value is Null Note Null no VLAN tagging LLDP Enabled Disabled If enabled the phone will use the LLDP protocol to communicate with the network switch for certain network parameters Most often this will be used to set the VLAN that the phone should use for voice traffic It also reports power ma...

Page 38: ... PEAPv0 GTC 4 EAP TTLS EAP MSCHAPv2 5 EAP TTLS EAP GTC 6 EAP FAST 7 EAP MD5 The selected EAP type to be used for authentication For more information see Support 802 1X Authentication Identity UTF 8 encoded string The identity or user name required for 802 1X authentication Password UTF 8 encoded string The password required for 802 1X authentication The minimum length is 6 characters Anonymous ID ...

Page 39: ...C file from the phone Login Credentials Menu You can modify the parameters shown in the Login Credentials Menu Login Credentials Menu Name Possible Values Domain UTF 8 encoded string The domain name used by a server User UTF 8 encoded string The user name used to authenticate to a server Password UTF 8 encoded string The password used to authenticate to a server TLS Security Menu This section refe...

Page 40: ...d for Mutual TLS authentication Clear Certificate Yes No A flag to determine whether or not the device certificate can be removed from the phone TLS Profile x There are currently two TLS Platform profiles See TLS Profile Menu Applications See Applications Menu TLS Profile Menu You can modify the parameters shown in table TLS Profile Menu TLS Profile Menu Name Possible Values SSL Cipher Suite Strin...

Page 41: ... protocol as well as the application or library sending syslog messages The syslog protocol is a simple protocol the syslog sender sends a small textual message less than 1024 bytes to the syslog receiver The receiver is commonly called syslogd syslog daemon or syslog server Syslog messages can be sent through UDP TCP or TLS The data is sent in cleartext Because syslog is supported by a wide varie...

Page 42: ...acility 0 to 23 A description of what generated the log message For more information see section 4 1 1 of RFC 3164 The default value is 16 which maps to local 0 Render Level 0 to 6 Specifies the lowest class of event that will be rendered to syslog It is based on log render level and can be a lower value See log Note Use left and right arrow keys to change values Prepend MAC Address Enabled Disabl...

Page 43: ...rectory and override files on the server If you allow the phone write access to your provisioning server the phone can use the server to upload all of the file types and store administrator and user settings The phone is designed such that if it cannot locate a provisioning server when it boots up it will operate with internally saved parameters This is useful when the provisioning server is not a...

Page 44: ... with the phone operation The phone s server account needs to be able to add files that it can write to in the log file directory and the provisioning directory It must also be able to list files in all directories mentioned in the MACaddress cfg file All other files that the phone needs to read such as the application executable and the standard configuration files should be made read only using ...

Page 45: ...ed and the log files uploaded 8 Select Add and pick the directory 9 To allow the phone to upload logs onto the provisioning server select Shared Folders Files then select Write and Delete checkboxes and then click OK 10 Determine the IP address of the FTP server by entering cmd in the Run dialog on your Start menu and enter ipconfig in the command prompt The IP Address of the FTP server is shown D...

Page 46: ...ioning process shown in the section Deploy CX5500 Systems with a Provisioning Server If you are using the systemin one of the following special scenarios refer to the relevant section The CX5500 system can boot up without any configuration files however you must configure certain parameters in the configuration files for example a registration address label and SIP server address to use the system...

Page 47: ...ings parameters will likely be necessary outside of North America Disable the local Web HTTP server or change its signaling port if the local security policy dictates see httpd Change the default location settings for user interface language and time and date format see lcl 5 Create a master configuration file by performing the following steps a Enter the name of each per phone and per site config...

Page 48: ...phone select Status Platform Application Main to see the UC Software version and Status Platform Configuration to see the configuration files downloaded to the phone 9 Monitor the provisioning server event log and the uploaded event log files if permitted All configuration files used by the provisioning server are logged You can now instruct your users to start making calls Upgrade Polycom UC Soft...

Page 49: ...tarted The system reboots up to four times during the update and the indicator lights flash in several different patterns The update is complete when the indicator lights stop flashing Additionally you can use the Web Configuration Utility to set up automatic software updates for a single CX5500 system Note that configuration changes made to individual systems using the Web Configuration Utility o...

Page 50: ... make using configuration files apply to multiple phones Settings made using the Web Configuration Utility and the phone s user interface are applied on a per phone basis and are available to individual phone users Tip Administrative and User Settings Settings available to administrators are not available to users and will not duplicate settings available to users Be cautious about using multiple ...

Page 51: ...n the files in any order and can be placed in any number of files You can change the XML tree structure move parameters around within the XML files change the file names or create your own configuration files These files dictate the behavior of the phone after it is running the Polycom UC Software Be aware that the configuration files have default values that you may want to change Settings Using ...

Page 52: ... the cfg extension No other configuration files must have the cfg extension Each of these ways is described next in more detail Default master configuration file For deployments in which the configuration is identical for all phones you can use the default master configuration file named 000000000000 cfg in the UC Software download to configure all the phones in a deployment Note that the phones a...

Page 53: ...one to store override files and logging information The figure Default Fields in the Master Configuration File shows default available fields in the master configuration file 000000000000 cfg Default Fields in the Master Configuration File The following describes each of the master configuration file XML attributes and the APPLICATION directories APP_FILE_PATH Not applicable for CX5500 systems CON...

Page 54: ...ed A URL can also be specified This is blank by default COREFILE_DIRECTORY An alternative location for phones that can upload a core file containing debugging with diagnostic when they fail This is blank by default The directories labeled APPLICATION_SPIPXXX indicate phone models that are not compatible with the latest UC Software version If you are using any of the phone models listed in these di...

Page 55: ...e You can create a variable in the master configuration file that is replaced by the MAC address of each phone when it reboots as shown in the figure MAC Address Variable MAC Address Variable Example Two You can direct phone update to a UC software build and configuration files based on the phone model number and part number as shown in the figure Provisioning with Model and Part Numbers All XML a...

Page 56: ...t Scenarios applications cfg For applications browser microbrowser XMP API Typical Hosted Service Provider Typical IP PBX features cfg Features related enabling corp directory USB recording CMA presence ACD for example Typical Hosted Service Provider Typical IP PBX reg advanced cfg Advanced call server multi line phones Typical Hosted Service Provider Typical IP PBX reg basic cfg Basic registratio...

Page 57: ...er enumerated types and arrays a table of values Each parameter available in the UC Software is listed in alphabetical order in Configuration Parameters along with a description the default value and the permissible values Note that the values for boolean configuration parameters are not case sensitive The values 0 false and off are inter changeable and supported The values 1 true and on are inter...

Page 58: ... MODEL NUMBER descriptor to the parameter For a list of all phone model names that you can use to create phone specific configurations see Product Model and Part Number Mapping For example dir local contacts maxNum 9999 dir local contacts maxNum CX5500 500 In this example the maximum number of contacts for the local Contact Directory on the CX5500 system is 500 Some configuration parameters cause ...

Page 59: ...the Web Configuration Utility using any of the following Web browsers Microsoft Internet Explorer 7 0 or later Mozilla Firefox 3 0 X or later Google Chrome 10 0 X or later Apple Safari 5 0 4 or later The Web Configuration Utility comes with built in contextual help functions that provide you with information and guidance on how to perform basic phone configuration changes In addition you can choos...

Page 60: ...ne shown next displays 3 Log in as Admin the default administrative password is 456 A web page similar to the one shown next displays 4 Use the menus to navigate through the available settings The sidebar on the right gives you description of the each page contextual field help and the parameter for each setting ...

Page 61: ... users you may need to manage the phone s memory resources For tips on how to do this see Manage the Phone s Memory Resources To save XML language files to your provisioning server 1 Create a new folder named languages on your provisioning server This is the folder the provisioning server reads to apply language files to the interface of the Web Configuration Utility For help setting up your provi...

Page 62: ... memory limit If this occurs you may need to take steps to manage your phone s available memory resources For tips on how to manage the phone s memory refer to Manage the Phone s Memory Resources Phone User Interface Menu System Settings The phone menu system makes some settings available to users and further settings available to administrators To access administrator settings such as provisionin...

Page 63: ...ed Conference Station Administrator s Guide 1 1 0 Polycom Inc 63 Timesaver Phone User Interface Menu System For a map diagram of all menu settings available from the phone user interface see Polycom UC Software Menu System ...

Page 64: ...e in another call Called Party Identification Displays and logs the identity of the party in an outgoing call Configure Calling Party Identification Displays a caller s identity derived from the network signaling when an incoming call is presented if the information is provided by the call server Connected Party Identification Displays and logs the identity of the party to whom you are connected t...

Page 65: ...er Configure Directed Call Pick Up and Enable Group Call Pickup Enables you to pick up calls to another phone by dialing the extension of the other phone Calls to another phone within a pre defined group can be picked up without dialing the extension of the other phone Configure Call Park and Retrieve Park an active call puts it on hold to a specific location so it can be retrieved by any phone En...

Page 66: ...d Enable or disable the placed call list features cfg feature callListPlaced enabled Enable or disable the received call list features cfg feature callListReceived enabled Example Call Log Configuration The following illustration shows you each of the call log parameters you can enable or disable in the features cfg template file The table Call Log Elements and Attributes describes each element an...

Page 67: ... designates the outgoing call destination the name is initially supplied by the local phone from the name field of a local contact entry but may later be updated via call signaling This field should be used for basic redial scenarios For incoming calls the called destination identifies the requested party which may be different than any of the parties that are eventually connected the destination ...

Page 68: ...Call Waiting Alerts By default the phone will alert you to incoming calls while you are in an active call As shown in the table Configuring Call Waiting Alerts you can disable call waiting alerts and you can specify the ringtone of incoming calls Configuring Call Waiting Alerts Central Provisioning Server template parameter Enable or disable call waiting sip interop cfg call callWaiting enable Spe...

Page 69: ...d from the phone The phone obtains called party identity from the network signaling Because Called Party Identification is a default state the phone will display caller IDs matched to the call server and does not match IDs to entries in the Local Contact Directory or Corporate Directory There are no related configuration changes Configure Calling Party Identification By default the phone displays ...

Page 70: ...ic line reg advanced cfg reg x callsPerLineKey Web Configuration Utility Specify whether or not to substitute the network address with the Contact Directory name Navigate to Preferences Additional Preferences User Preferences Example Calling Party Configuration The following illustration shows you how to substitute the network address caller ID with the name you assigned to that contact in the con...

Page 71: ...lay all missed calls or only server generated missed calls reg advanced cfg call serverMissedCall x enabled Example Missed Call Notification Configuration In the following example the missed call counter is enabled by default for registered lines 1 and 2 and only server generated missed calls will be displayed on line 1 Connected Party Identification By default the phone displays and logs the iden...

Page 72: ...ctory or the corporate directory Distinctive Incoming Call Treatment You can apply distinctive treatment to specific calls and contacts in your contact directory You can set up distinctive treatment for each of your contacts by specifying a Divert Contact enabling Auto Reject or by enabling Auto Divert for a specific contact in the local contact directory see Use the Local Contact Directory You ca...

Page 73: ...calls from John Doe will be diverted to SIP address 3339951954 as specified in dc Incoming calls from Bill Smith have been set to Auto Reject in ar and will be sent to voicemail Note that if you enable both the Auto Divert and Auto Reject features Auto Divert has precedence over Auto Reject For a list of all parameters you can use in the contact directory see the table Understanding the Local Cont...

Page 74: ... sip interop cfg template to map calls to specific ringtones The value you enter depends on the call server This option requires server support and is second in priority You can select a ringtone for each registered line on the phone Select Settings Basic Ring Type This option has the lowest priority Apply Distinctive Ringing Central Provisioning Server template parameter Map alert info string in ...

Page 75: ...se the alert info values and class fields in the SIP header to map calls to distinct call waiting types You can apply three call waiting types beep ring and silent The table Apply Distinctive Call Waiting shows you the parameters you can configure for this feature This feature requires call server support Apply Distinctive Call Waiting Central Provisioning Server template parameter Enter the strin...

Page 76: ...as specified by the value visual Configure Do Not Disturb You can use the Do Not Disturb DND feature to temporarily stop incoming calls You can also turn off audio alerts and receive visual call alerts only or you can make your phone appear busy to incoming callers Incoming calls received while DND is turned on are logged as missed DND can be enabled locally through the phone or through a server T...

Page 77: ...ased DND behaves the same way as the pre SIP 2 1 per registration feature with the following exceptions You cannot enable server based DND if the phone is configured as a shared line If server based DND is enabled but not turned on and you press the DND key or select DND on the phone s Features menu the Do Not Disturb message will display on the phone and incoming calls will continue to ring Confi...

Page 78: ... a precedence order when looking for a contact directory A phone will look first for a local directory in its own memory next for a MACaddress directory xml that is uploaded to the server and finally for a seed directory 000000000000 directory xml that is included in your UC software download Changes you make to the contact directory from the phone are stored on the phone drive and uploaded to the...

Page 79: ...ntacts Tip Deleting the Per Phone Contact Directory If you created a per phone MACaddress directory xml for a phone and you want that phone to use a global contact directory 000000000000 directory xml remove the MACaddress directory xml file you created from the server Use the Local Contact Directory Central Provisioning Server template parameter Enable or disable the local contact directory featu...

Page 80: ...The contact s first name ln Last Name UTF 8 encoded string of up to 40 bytes1 The contact s last name ct Contact UTF 8 encoded string containing digits the user part of a SIP URL or a string that constitutes a valid SIP URL Used by the phone to address a remote party in the same way that a string of digits or a SIP URL are dialed manually by the user This element is also used to associate incoming...

Page 81: ... the directory entry specified for the auto reject element are rejected Note If auto divert is also enabled it has precedence over auto reject bw Buddy Watching 0 or 1 If set to 1 this contact is added to the list of watched phones bb Buddy Block 0 or 1 If set to 1 this contact is blocked from watching this phone 1 In some cases this will be less than 40 characters due to UTF 8 s variable bit leng...

Page 82: ...ve site cfg dialplan x Specifies the time in seconds that the phone waits before dialing a number when you dial on hook site cfg dialplanuserDialtimeOut Web Configuration Utility Specify impossible match behavior trailing behavior digit map matching strings and time out value by navigating to Settings SIP and expanding the Local Settings menu Understand Digit Map Rules The following is a list of d...

Page 83: ...no match will be made There is no limit to the number of R triplet sets in a digit map However a digit map that contains less than a full number of triplet sets for example a total of 2 Rs or 5 Rs is considered an invalid digit map If you use T in the left part of RRR syntax the digit map will not work For example R0TR322R will not work Microphone Mute When you activate microphone mute the Mute ke...

Page 84: ...tory file named 00000000000 directory xml is loaded to the provisioning server You can edit and use this template file as a global contact directory for a group of phones or you can create your own per phone directory file To create a global directory locate the 00000000000 directory xml template in your UC Software files and remove the tilde from the file name When you reboot the phone substitute...

Page 85: ... Station Administrator s Guide 1 1 0 Polycom Inc 85 The example local contact directory file shown next is saved with the phone s MAC address and shows the contact John Doe with extension number 1001 as speed dial entry 1 on the phone ...

Page 86: ...nd date display on phones in PSTN mode will be set by an incoming call with a supported Caller ID standard or when the phone is connected to Ethernet and you enable the turn on the date and time display Set the Time and Date Display Central Provisioning Server template parameter Turn the time and date display on or off reg advanced cfg and site cfg up localClockEnabled Set the time and date displa...

Page 87: ...n this case day of the week month and day In this example the default time format is used or you can enable the 24 hour time display format Use the table Date Formats to choose values for the lcl datetime date format and lcl datetime date longformat parameters The table shows values for the date Friday August 19 2011 Date Formats lcl datetime date format lcl datetime date longformat Date Displayed...

Page 88: ...ing on the image you use the graphic display background may affect the visibility of text and numbers on the phone screen As a general rule backgrounds should be light in shading for better phone and feature usability Web Info Adding a Graphic Display Background For instructions on customizing the background see For detailed instructions on adding a graphic display to a phone see Technical Bulleti...

Page 89: ...er is set to 2 1 Where 2 bg hiRes gray pat solid and 1 bg hiRes gray pat solid 1 the phone will display the solid color specified by the RBG color pattern in this case the color named White In this example the bg hiRes gray selection parameter has been set to 3 5 Where 3 bg hiRes gray bm and 5 bg hiRes gray bm 5 the phone will display the image named Jellyfish png In addition the bg hiRes gray bm ...

Page 90: ...u go off hook This feature is sometimes referred to as hot dialing The phone goes off hook when you press the New Call soft key As shown in the table Enable Automatic Off Hook Call Placement you can specify an off hook call contact and enable or disable the feature for specific line registrations Enable Automatic Off Hook Call Placement Central Provisioning Server template parameter Specify the co...

Page 91: ...lace an active call on hold a message will inform the held party that they are on hold You can also configure a call hold alert to remind you after a period of time that a call is still on hold As of SIP 3 1 if supported by the call server you can enter a music on hold URI For more information see Session Initiation Protocol Service Example Music on Hold Enable Call Hold Central Provisioning Serve...

Page 92: ...ample configuration for the call hold feature Both illustrations are taken from the sip interop cfg template In the first illustration the three localReminder parameters have been configured to play a tone to remind you of a party on hold that the tone will begin to play 45 seconds after you put a party on hold and that the tone will repeat every 30 seconds ...

Page 93: ...parameter has been configured so the party on hold will hear music played from SIP URI moh example com Use Call Transfer The Call Transfer feature enables you to transfer an existing active call to a third party address using a Transfer soft key For example if party A is in an active call with party B party A can transfer party B to ...

Page 94: ...n to the original call Use Call Transfer Central Provisioning Server template parameter Specify whether to allow transfers while calls are in a proceeding state sip interop cfg voIpProt SIP allowTransferOnProceeding Example Call Transfer Configuration In the following example configuration the parameter allowTransferOnProceeding has been disabled so that the Transfer soft key will not display whil...

Page 95: ...Central Provisioning Server template parameter Specify whether during a conference call the host can place all parties or only the host on hold sip interop cfg call localConferenceCallHold Specify whether or not the remaining parties can communicate after the conference host exits the conference sip interop cfg call transferOnConferenceEnd Specify whether or not all parties hear sound effects whil...

Page 96: ...g example shows you how to enable the conference management feature in the features cfg file When you enable conference management a Manage soft key will display on the phone during a conference When you press the Manage soft key the Manage Conference screen shown next will display with soft keys you can use to manage conference participants ...

Page 97: ...nd local call forwarding features do not work with the Shared Call Appearance SCA and Bridged Line Appearance BLA features If you have SCA or BLA enabled on your phone disable the feature before you can use call forwarding The call server uses the Diversion field with a SIP header to inform the phone of a call s history For example when you enable call forwarding the Diversion header allows the re...

Page 98: ...stration 1 is 5557 and this number will be used if the parameters divert busy divert dnd or divert noanswer are not set Parameters you set in those fields will override divert 1 contact To enable these three divert options for each registration enable the divert fwd x enabled parameter and the enabled parameter for each of the three forwarding options you want to enable In this example divert fwd ...

Page 99: ...7 The parameter divert noanswer 2 enabled is enabled so that on the phone you can set calls to registration 2 that ring for more than 15 seconds specified in divert noanswer 2 timeout to be diverted to 2987 as set in divert noanswer 2 contact Configure Lync Call Forwarding The following types of call forwarding are available on Lync enabled Polycom phones Disable Call Forwarding Forward to a conta...

Page 100: ...ling The table Configure Directed Call Pickup lists the configuration parameters for the directed call pick up feature Configure Directed Call Pickup Central Provisioning Server template parameter Turn this feature on or off features cfg feature directedCallPickup enabled Specify the star code to initiate a directed call pickup sip interop cfg call directedCallPickupString Example Directed Call Pi...

Page 101: ... you enable directed call pickup the phone displays a Pickup soft key when you go off hook When you press the Pickup soft key the Directd soft key will display Enable Group Call Pickup This feature enables you to pick up incoming calls to any phone within a predefined group of phones without dialing the extension of another phone The parameter to enable this feature is shown in the table Enable Gr...

Page 102: ...If you want to use the Call Park feature available with Lync Server see Feature Profile 84538 You can park an active call and retrieve parked calls from any phone Whereas call hold keeps the held call on the same line call park moves the call to a separate address where the call can be retrieved by any phone This feature requires support from a SIP server and setup of this feature depends on the S...

Page 103: ...been enabled in the features cfg template file You can configure the call park and call retrieve feature using parameters located in the sip interop cfg template file The following illustration shows that the parked call retrieve method has been set to native meaning that the phone will use SIP INVITE with the Replaces header The method can also be set to legacy meaning that the phone will use the...

Page 104: ...uence With some SIP servers specific network signaling is used to implement this feature Enable Last Call Return Central Provisioning Server template parameter Enable or disable last call return features cfg feature lastCallReturn enabled Specify the string sent to the server for last call return sip interop cfg call lastCallReturnString Example Configuration for Last Call Return The configuration...

Page 105: ...tCallReturnString parameter The last call return string value depends on the call server you use Consult with your call server provider for the last call return string When you enable the last call return feature the phone displays an LCR soft key when it goes off hook as shown next When you press the LCR soft key you place a call to the phone address that last called you When you select Last Call...

Page 106: ...ndpoints will negotiate the respective destination IP addresses and ports Configure Network Address Translation Phones can work with certain types of network address translation NAT Use the Corporate Directory You can configure the phone to access your corporate directory if it has a standard LDAP interface This feature is part of the Productivity Suite Active Directory OpenLDAP Microsoft ADAM and...

Page 107: ...system and enables you to dial in to conference calls This feature requires Microsoft Exchange Calendar Integration Assign Multiple Line Keys Per Registration You can assign a single registered phone line address to multiple line keys on the CX5500 system See the table Multiple Line Keys Per Registration for the parameter you need to set This feature can be useful for managing a high volume of cal...

Page 108: ...e address 1004 on four line keys as shown next Enable Multiple Call Appearances You can enable each registered CX5500 system line to support multiple concurrent calls and have each concurrent call display on the phone s user interface For example you can place one call on hold switch to another call on the same registered line and have both calls display As shown in the table Enable Multiple Call ...

Page 109: ...ppearances Central Provisioning Server template parameter Set the default number of concurrent calls for all line keys reg basic cfg call callsPerLineKey Override the default number of calls per line key for a specific line reg advanced cfg reg x callsPerLineKey Web Configuration Utility To set the default number of concurrent calls a line key navigate to Settings SIP expand Local Settings and edi...

Page 110: ...counter displays at the top right corner of your phone s screen The following table describes the features associated with Flexible Call Appearances Use the table to understand how you can organize registrations line keys per registration and concurrent calls per line key Flexible Call Appearances Features Feature Description Limit Registrations Maximum number of user registrations 16 Line Keys Ma...

Page 111: ...with the guidelines on basic and extended character support see ml The Polycom phones support major western European languages The CX5500 system supports the following languages Simplified Chinese Traditional Chinese Danish Dutch English French German Italian Japanese Korean Norwegian Polish Brazilian Portuguese Russian Slovenian International Spanish and Swedish Set the Phone Language Central Pro...

Page 112: ...dministrator s Guide 1 1 0 Polycom Inc 112 Example Phone Language Configuration The following illustration shows you how to change the phone language Locate the language you want the phone to display in the site cfg template in lcl ml lang menu ...

Page 113: ... configured the phone uses Korean characters as shown next Synthesized Call Progress Tones The CX5500 system plays call signals and alerts called call progress tones such as busy signals ringback sounds and call waiting tones The built in call progress tones on your phone match standard North American tones If you would like to customize the phone s call progress tones to match the standard tones ...

Page 114: ... RTP port range Since the phone supports conferencing and multiple RTP streams the phone can use several ports concurrently Consistent with RFC 1889 the next highest odd numbered port is used to send and receive RTP The table Configure Real Time Transport Protocol provides a link to the reference section The phone is compatible with RFC 1889 RTP A Transport Protocol for Real Time Applications and ...

Page 115: ...etwork Address Translation NAT NAT enables a local area network LAN to use one set of IP addresses for internal traffic and another set for external traffic The phone s signaling and Real Time Transport Protocol RTP traffic use symmetric ports You can configure the external IP address and ports used by the NAT on the phone s behalf on a per phone basis The table Network Access Translation lists ea...

Page 116: ...IP signaling This parameter will override voIpProt local Port In the example below the phone will use port 5070 for SIP traffic Use the nat keepalive interval to specify the keepalive interval in seconds This parameter sets the interval at which phones will send a keepalive packet to the gateway NAT device The keepalive packet keeps the communication port open so that NAT can continue to function ...

Page 117: ...weight Directory Access Protocol LDAP Technical Specification Road Map Web Info Supported LDAP Directories Configuration of a corporate directory depends on the LDAP server you use For detailed explanations and examples of all currently supported LDAP directories see Technical Bulletin 41137 Best Practices When Using Corporate Directory on Polycom Phones Use the Corporate Directory Central Provisi...

Page 118: ...iguration The following example is a representation of the minimum parameters must set to begin using the corporate directory The exact parameters and values you will need to configure vary with the corporate directory you are using First enable the corporate directory feature in the features cfg template as shown next ...

Page 119: ...a corporate directory address in dir corp address and specify where on the corporate directory server you want to make queries in dir corp baseDN In addition you will require a user name and password The dir corp attribute x name must match the attributes in the server To search the corporate directory press the Directories key on the phone and select Corporate Directory ...

Page 120: ...nd details on how to use Enhanced Feature Keys refer to Feature Profile 42250 Using Enhanced Feature Keys and Configurable Soft Keys on Polycom Phones Note that the configuration file changes and the enhanced feature key definitions can be included together in one configuration file Polycom recommends creating a new configuration file in order to make configuration changes Tip EFK Compatibility Th...

Page 121: ...racters must be prefixed by either or so it will be processed as an enhanced feature key All macro references and action strings added to the local directory contact field must be prefixed by either or Action strings used in soft key definitions do not need to be prefixed by However the prefix must be used if macros or speed dials are referenced A sequence of macro names in the same macro is suppo...

Page 122: ...ate file as shown next In the following illustration the EFK parameters are located in the features cfg template file In the efk efklist x parameters line key 1 has been assigned a Call Park address 1955 and line key 2 a Call Retrieve function The parameter acton string shows you the macro definition for these two functions In addition status is enabled and a label has been specified to display ne...

Page 123: ...y one of the following Macro Actions Prompt Macro Substitution Expanded Macros Macro Actions The action string is executed in the order it displays User input is collected before any action is taken The action string can contain the fields shown in the table Macro Actions and Descriptions Macro Actions and Descriptions L label This is the label for the entire operation The value can be any string ...

Page 124: ...uire the addition of star codes M macro The embedded macro The macro string must begin with a letter If the macro name is not defined the execution of the action string fails P prompt num N num digits The user input prompt string See Prompt Macro Substitution S speed dial index The speed dial index Only digits are valid The action is found in the contact field of the local directory entry pointed ...

Page 125: ...nctionality Macro names and macro labels cannot contain these characters If they do you may experience unpredictable behavior The characters following it are a macro name or ASCII 0x27 This character delimits the commands within the macro This character delimits the parts of the macro string This character must exist in pairs where the delimits the characters to be expanded This character indicate...

Page 126: ...key configured with Call Park Call Retrieve and a speed dial contact Lisa Woo For an explanation of all fields in the directory file see the table Understanding the Local Contact Directory Speed Dial Example If your organization s voicemail system is accessible through 7700 and your voicemail password is 2154 you can use a speed dial key to access your voicemail by entering 7700 Cpause3 2154 as th...

Page 127: ...s when a call is connected It stops when the call stops or changes to another state like hold or dial tone Alerting or ringing or incoming proceeding The phone is ringing Dial tone You can hear a dial tone Proceeding or outgoing proceeding This state starts when the phone sends a request to the network It stops when the call is connected Setup This state starts when the user starts keying in a pho...

Page 128: ...ou must enable the enhanced feature keys parameter to configure soft keys See the section Configuring Enhanced Feature Keys for details about configuring soft keys and line keys on the phone Configure Soft Keys Central Provisioning Server template parameter To turn Enhanced Feature Keys on required features cfg feature enhancedFeatureKeys enabled Specify the macro for a line key or soft key functi...

Page 129: ...plays Press ChainAct to dial the phone number 2900 To map the Do Not Disturb Enhanced Feature Key sequence to a soft key 1 Update the configuration file as follows softkey 1 label DND softkey 1 action FDoNotDisturb softkey 1 use idle 1 2 Reboot the phone A DND soft key is displayed on the phone when it is in the idle state When the DND soft key is pressed the Do Not Disturb icon is displayed To ma...

Page 130: ...the power saving feature around your work schedule Or if you want to turn on the power saving feature while at work you can configure the sensitivity of the phone s motion detection system and an idle time after which the phone enters the power saving mode Power Saving Central Provisioning Server template parameter Turn the power saving feature on or off site cfg powerSaving enable Specify the amo...

Page 131: ...ours of a typical work week Configure Group Paging The Group Paging feature enables you to make pages one way audio announcements to users subscribed to a page group Administrators must enable Paging before users can subscribe to a page group Paging has 25 groups you can subscribe to and announcements play only through the phone s speakerphone To configure Group Paging see the table Configure Grou...

Page 132: ...nable Paging mode site cfg ptt pageMode enable Specify the display name site cfg ptt pageMode displayName Specify settings for all Page groups features cfg ptt pageMode group Web Configuration Utility To specify the IP multicast address and port and available paging groups for Group Paging navigate to Settings Paging PTT Configuration and expand Settings and Group Paging Configuration Local Phone ...

Page 133: ...sole access to the incoming call called line seize You can enable another phone in the group the ability to enter a conversation called a barge in If the answering phone places the call on hold that call becomes available to all phones of that group The parameters you can configure are listed in the table Configure Shared Call Appearances All call states of a call active inactive on hold are displ...

Page 134: ...ilities and line seize subscription period if using per registration servers A shared line will subscribe to a server providing call state information reg advanced cfg reg x Specify per registration whether diversion should be disabled on shared lines sip interop cfg divert x sharedDisabled Web Configuration Utility To specify the line seize subscription period for SIP Server 1 or Server 2 navigat...

Page 135: ...Station Administrator s Guide 1 1 0 Polycom Inc 135 Example Configuration The following illustration shows the address of a registered phone line and the label that displays beside the line key as specified in the reg basic cfg template ...

Page 136: ...plays on all phones that configure a shared call appearance for line 2062 Enable Bridged Line Appearance Bridged line appearance connects calls and lines to multiple phones See the table Enable Bridged Line Appearance for a list of the parameters you can configure With bridged line appearance enabled an active call displays simultaneously on multiple phones in a group By default the answering phon...

Page 137: ...Name Specify whether call diversion should be disabled on a specific shared line overrides default reg advanced cfg divert x sharedDisabled Web Configuration Utility To specify the line type private or shared and the shared line third party name for a specific line navigate to Settings Lines choose a line from the left pane expand Identification and edit Type and Third Party Name To specify whethe...

Page 138: ...he phone to access voicemail with a single soft key for example the Messages icon in the status bar on the CX5500 system When you access the voicemail server the phone gives a visual and audio alert you can also configure a message waiting alert to indicate that you have unread voicemail messages The table Voicemail Integration shows you the parameters you can configure Voicemail Integration Centr...

Page 139: ...ferences and set One Touch Voicemail To specify the message center settings for a specific line navigate to Settings Lines select a line from the left pane and expand Message Center Example Voicemail Configuration The following illustration shows you how to enable one touch access to the voicemail server In the next illustration line 2 is configured to subscribe to the voicemail server at voicemai...

Page 140: ...istration The user can select which registration to use for outgoing calls or which to use when initiating new instant message dialogs Note that this feature is one of several features associated with Flexible Call Appearances For definitions of all features associated with Flexible Call Appearances see the table Enable Multiple Registrations Enable Multiple Registrations Central Provisioning Serv...

Page 141: ...ill be used instead The optional array of servers will override the servers specified in server in non Null Configure multiple registrations by navigating to Settings Lines Local Phone User Interface Use the Call Server Configuration and Line Configuration menu to specify the local SIP signaling port a default SIP server to register to and registration information for up to twelve registrations de...

Page 142: ...s often required in VoIP deployments to ensure continuity of phone service if for example where the call server needs to be taken offline for maintenance the server fails or the connection between the phone and the server fails The table Set Up Server Redundancy points to several parameters you can configure Two types of redundancy are possible Failover In this mode full phone system functionality...

Page 143: ...nly support advanced SIP features such as shared lines missed calls and presence with the primary server y 1 Set Up Server Redundancy Central Provisioning Server template parameter Specify server redundancy options including failback mode failback timeout and failover registration behavior sip interop cfg voIpProt server x failOver Specify which server to contact if failover occurs reg advanced cf...

Page 144: ...ing fails if the connection fails or the Send fails If UDP is used then the signaling fails if ICMP is detected or if the signal times out If the signaling has been attempted through all servers in the list and this is the last server then the signaling fails after the complete UDP timeout defined in RFC 3261 If it is not the last server in the list the maximum number of retries using the configur...

Page 145: ... register If this is unsuccessful normal SIP re registration behavior typically at intervals of 30 to 60 seconds will proceed and continue until the registration is successful for example when the Internet link is once again operational While the primary server registration is unavailable the next highest priority server in the list will serve as the working server As soon as the primary server re...

Page 146: ... the parameters you can configure Note that other phone users can block you from monitoring their phones For more information about the Lync presence feature see Feature Profile 84538 Using Polycom VVX Business Media Phones with Microsoft Lync Server 2013 For more information about the BroadSoft UC One presence feature see Feature Profile 84393 Using the Polycom BroadSoft UC One Application on Pol...

Page 147: ...tion In the following illustration the presence feature has been enabled in feature presence enabled The MyStatus and Buddies soft keys will both display on the phone s home screen when you enable the pres idleSoftkeys parameter The pres reg parameter will use the address of phone line 1 for the presence feature ...

Page 148: ...fault The phone will make an initial attempt to resolve a hostname that is within the static DNS cache For example a query will be made to the DNS if the phone registers with its SIP registrar If the initial DNS query returns no results for the hostname or cannot be contacted then the values in the static cache are used for their configured time interval After the configured time interval has elap...

Page 149: ...NAPTR parameters including name order preference regexp replacement service and ttl site cfg dns cache NAPTR x Specify DNS SRV parameters including name port priority target ttl and weight site cfg dns cache SRV x Example Static DNS Cache Configuration The following examples show you how to configure the static DNS cache Example 1 This example shows how to configure static DNS cache using A record...

Page 150: ... DNS cache where your DNS provides A records for reg x server x address but not SRV In this case the static DNS cache on the phone provides SRV records For more information see RFC 3263 When the static DNS cache is not used the site cfg configuration will look as follows When the static DNS cache is used the site cfg configuration will look as follows Settings Port Value Settings The reg 1 server ...

Page 151: ...ator s Guide 1 1 0 Polycom Inc 151 Example 3 This example shows how to configure static DNS cache where your DNS provides NAPTR and SRV records for reg x server x address When the static DNS cache is used the site cfg configuration will look as follows ...

Page 152: ...alues in this example are set to null to force NAPTR lookups Web Info Using a Static DNS Cache For more information about using a static DNS cache see Technical Bulletin 36033 Using a Static DNS Cache with SoundPoint IP and SoundStation IP Phones Displaying SIP Header Warnings The warning field from a SIP header may be configured to display a three second pop up message on the phone for example th...

Page 153: ...ble parameter in the features cfg template to 1 Enter the warning codes as a comma separated string The strings associated with the values 325 to 329 that display on the phone screen as shown in the next illustration have been entered automatically by the call server and are not entered by the administrator in the configuration file The following illustration shows a sample configuration from the ...

Page 154: ... this feature You can enable the Quick Setup feature through the site cfg configuration file or through the phone s menu Web Info Configuring Quick Setup For details on how to configure quick setup see Technical Bulletin 45460 Using Quick Setup with Polycom Phones Quick Setup of the CX5500 System Central Provisioning Server template parameter To enable or disable Quick Setup site cfg prov quickSet...

Page 155: ...System You can configure how your phone provisioning automatically by configuring the parameters in the table Provisional Polling of the CX5500 System You can set the phone s automatic provisioning behavior to be Absolute The phone polls at the same time every day Relative The phone polls every x seconds where x is a number greater than 3600 Random The phone polls randomly based on a time interval...

Page 156: ...olling period is set to 604800 7 days prov polling time is set to 01 00 prov polling timeRandomEnd is set to 05 00 and you have 25 phones a random subset of those 25 phones as determined by the MAC address will poll randomly between 1am and 5am every day If prov polling mode is set to abs and prov polling period is set to 2328000 the phone polls every 20 days Provisional Polling of the CX5500 Syst...

Page 157: ...s and search for contacts in the Lync directory Address Book Service ABS Access and search a complete corporate directory Call Park Call park enables you to place a call on a separate line called a call orbit where anyone can retrieve the call Polycom CX5500 software enables you to register a single phone line with Lync Server you cannot register multiple or shared lines with Lync Server The secti...

Page 158: ...u can quickly register phones with the Lync Server by setting the phone s Base Profile to Lync from the phone s user interface or using the Web Configuration Utility Note that although registering the phone using either of these two methods is simpler than centralized provisioning each method registers one phone at a time In addition you cannot enable extensive diagnostic logging that the phone wr...

Page 159: ... change user names and passwords You can modify the attached sample configuration file and add it to your file directory or you can add the parameters and values directly to your existing configuration files However you use the files or parameters ensure that you add them to your boot server directory After you have updated you configuration files you need to update your device configuration from ...

Page 160: ...0 systems with Lync Server including tips on how to quickly provision multiple phones to save time see the Polycom Lync Provisioning Guide When you set the phone Base Profile to Lync you are provisioning the phone with the minimum number of parameters required to register a CX5500 system with Lync Sever 2010 However if your organization s security procedures don t allow you to enter user IDs and p...

Page 161: ...hone Tap Settings Advanced enter the password default 456 and choose Reboot Phone When the phone completes the reboot cycle the Lync Server Sign In screen displays To sign in and register a line with Lync Server 1 Enter your sign in credentials in the following formats Sign In Address This is your Lync SIP URI address not the user name for the Active Directory account For example username domain c...

Page 162: ...voice codecPref G7221 24kbps from 0 to 5 Change voice codecPref G7221 32kbps from 5 to 0 Add voice audioProfile G7221 24kbps payloadType and set it to 112 Enable Microsoft Exchange Calendar Integration The CX5500 system can display the Microsoft Exchange 2007 and 2010 calendar The calendar gives you quick access to meeting information and you can dial in to conference calls To integrate the Micros...

Page 163: ...on how to use calendar integration refer to the Polycom CX5500 Unified Conference Station User Guide Enable Microsoft Exchange Calendar Integration Central Provisioning Server template parameter Turn Microsoft Exchange Calendar Integration on or off features cfg feature exchangeCalendar enabled Specify the Microsoft Exchange Server address applications cfg exchange server url Specify the pattern t...

Page 164: ...Polycom CX5500 Unified Conference Station Administrator s Guide 1 1 0 Polycom Inc 164 Example Exchange Calendar Configuration The following example shows the Calendar feature enabled in features cfg ...

Page 165: ...next In this example a pattern has been specified for meeting numbers When you specify a pattern any number in your meeting invitation that matches the pattern will display on a meeting participants phones as a soft key Then participants can press the soft key to dial in to the meeting You can specify multiple patterns separated by a bar In the following example two patterns are specified ...

Page 166: ...w to update your configuration for the following audio related features Customize Audio Sound Effects Enables you to customize sound effects associated with incoming calls and other events Voice Activity Detection Conserves network bandwidth by detecting periods of relative silence in the transmit data path and replacing that silence with special packets that indicate silence is occurring Generate...

Page 167: ...Audio Sound Effects You can customize the audio sound effects that are used for incoming calls and other alerts using synthesized tones or sampled audio files You can replace the default sampled audio files with your own custom wav audio file format The phone supports the following wav audio file formats mono G 711 13 bit dynamic range 8 khz sample rate mono L16 16000 16 bit dynamic range 16 kHz s...

Page 168: ...g audio This process conserves network bandwidth The VAD parameters in the table Voice Activity Detection VAD will help you set up this feature For compression algorithms without an inherent VAD function such as G 711 the phone uses the codec independent comfort noise transmission processing specified in RFC 3389 The RFC 3389 algorithm is derived from G 711 Appendix II which defines a comfort nois...

Page 169: ...hassis masking Specify the frequency level of DTMF digits sip interop cfg tone dtmf level Specify how long the phone should wait between DTMF digits sip interop cfg tone dtmf onTime Specify how long the phone should play each DTMF tone for sip interop cfg tone dtmf onTime Enable or disable DTMF encoding in an RTP stream sip interop cfg tone dtmf viaRtp DTMF Event RTP Payload The phone is compatibl...

Page 170: ...rmitting natural full duplex communication patterns Caution Contact Polycom Support Before Modifying Acoustic Echo Cancellation Parameters Consult Polycom Support before you make changes to any acoustic echo cancellation parameters Audio Codecs The following table lists the audio codecs supported on the CX500 system Audio Codecs Supported on the CX5500 System Codec Priority G 722 1C 48kbps 2 G 722...

Page 171: ... 5404 32 Kbps 48 Kbps 64 Kbps 48 Kbps 64 Kbps 80 Kbps 48 Ksps 20 ms 20 KHz G 711 RFC 1890 64 Kbps 80 Kbps 16 Ksps 20 ms 7 KHz G 722 1 RFC 3047 16 Kbps 24 Kbps 32 Kbps 32 Kbps 40 Kbps 48 Kbps 16 Ksps 20 ms 7 KHz G 722 1C G7221C 224 Kbps 32 Kbps 48 Kbps 40 Kbps 48 Kbps 64 Kbps 32 Ksps 20 ms 14 KHz G 729AB RFC 1890 8 Kbps 24 Kbps 8 Ksps 20 ms 3 5 KHz Lin16 RFC 1890 128 Kbps 256 Kbps 512 Kbps 705 6 Kb...

Page 172: ...d in an IP packet header consists of four type of service TOS bits and a 3 bit precedence field See the table IP Type of Service ToS for available parameters Each TOS bit can be set to either 0 or 1 The precedence field can be set to a value from 0 through 7 The type of service can be configured specifically for RTP packets and call control packets such as SIP signaling packets IP Type of Service ...

Page 173: ...o a central voice quality report collector A license key is required to activate the VQMon feature on all phones For more information on VQMon contact your Certified Polycom Reseller You can enable three types of voice quality reports Alert Generated when the call quality degrades below a configurable threshold Periodic Generated during a call at a configurable period Session Generated at the end ...

Page 174: ...igned to help provide a consistent noise level to the remote user of a handsfree call Fluctuations in perceived background noise levels are an undesirable side effect of the non linear component of most AEC systems This feature uses noise synthesis techniques to smooth out the noise level in the direction toward the remote user providing a more natural call experience Dynamic Noise Reduction Dynam...

Page 175: ... TLS Profiles Configure your phone with a profile that specifies trusted digital certificates You can also install and specify custom certificates Support Mutual TLS Authentication Support phone authentication of the server and server authentication of the phone Configurable TLS Cipher Suites Control which of cipher suites will be offered accepted during TLS session negotiation Secure Real Time Tr...

Page 176: ...tral Provisioning Server template parameter Set the minimum length for the administrator password site cfg sec pwd length admin Set the minimum length for the user password site cfg sec pwd length user Set the phone s local administrator password device cfg device auth localAdminPassword Set the phone s local user password device cfg device auth localUserPassword Web Configuration Utility To chang...

Page 177: ...d to encrypt files For more information about encrypting configuration files see Encrypting Configuration Files Configuration File Encryption Parameters Central Provisioning Server template parameter Specify if configuration files uploaded from the phone to the provisioning server should be encrypted site cfg sec encryption upload config Specify if the contact directory is encrypted when it is upl...

Page 178: ... described by a start date and time and an end date and time and can be as short as a few seconds or almost as long as a century Subject Name The name of the entity whose public key the certificate identifies This name uses the X 500 standard so it is intended to be unique across the Internet Subject Public Key Information This is the public key of the entity being named together with an algorithm...

Page 179: ...y or the flash memory location where the device certificate is to be stored is blank Device Certificate Invalid is displayed if the certificate is not valid Note Device Certificate Shown as Self Signed Some Polycom phones manufactured after December 2011 report the device certificate as self signed and not as Factory Installed The difference indicates that different issuing CAs were used to genera...

Page 180: ... provisioning There are a number of parameters you can use to configure TLS Profiles listed in TLS Platform Profile and TLS Application Profile Parameters For the complete list of trusted Certificate Authorities see Trusted Certificate Authority List Custom CA and device certificates can be added to the phone and set up to be used by different features For example the phone s factory installed or ...

Page 181: ...visioning Server template parameter TLS Platform Profile Parameters use 2 at the end of each parameter instead of 1 to set up platform profile 2 Specify which CA certificates to use device cfg device sec TLS profile caCertList1 Specify the cipher suite device cfg device sec TLS profile cipherSuite1 Select the default cipher suite or a custom cipher suite device cfg device sec TLS profile cipherSui...

Page 182: ...es Download Certificates to a CX5500 System You can download certificates to a CX5500 system by specifying a URL where the certificate is currently stored You can install up to eight CA certificates and eight device certificates on the phone You can refresh certificates when they expire or are revoked You can delete any CA certificate or device certificate that you install Note Maximum Size for Ce...

Page 183: ...pport Mutual TLS Authentication Mutual Transport Layer Security TLS authentication is a process in which both entities in a communications link authenticate each other In a network environment the phone authenticates the server and vice versa In this way phone users can be assured that they are doing business exclusively with legitimate entities and servers can be certain that all would be users a...

Page 184: ...com Root CA digital certificate If Mutual TLS is enabled the Polycom Root CA or your organization s CA must be downloaded onto the HTTPS server The following operating system Web server combinations have been tested and verified Microsoft Internet Information Services 6 0 on Microsoft Windows Server 2003 Apache v1 3 on Microsoft Windows XP Web Info Provisioning Using Microsoft Internet Information...

Page 185: ... parameter Specify the global cipher list site cfg sec TLS cipherList Specify the cipher list for a specific TLS Platform Profile or TLS Application Profile site cfg sec TLS application cipherList Web Configuration Utility To specify the cipher list for a specific TLS Platform Profile or TLS Application Profile navigate to Settings Network TLS and expand the TLS Profiles menu Local Phone User Inte...

Page 186: ...e data A number of session parameters have been added to enable you to turn off authentication and encryption for RTP and RTCP streams This is done mainly to reduce the phone s processor usage If the call is completely secure RTP authentication and encryption and RTCP authentication and RTCP encryption are enabled then the user sees a padlock symbol appearing in the last frame of the connected con...

Page 187: ...st secure to least secure more security turned off The phone receiving this call should chose the most secure crypto it can support based on the SRTP require settings in sip cfg and reply with it in the SDP of a 200 OK SIP message In this example the srtp_2 cfg configuration file is shown below This results in an offer SIP INVITE with SDP with 4 crypto attributes with the following session paramet...

Page 188: ...New Call soft key users can place calls using up to five authorized numbers including the emergency number If the user places a call using the keypad to a number that matches an authorized number the call will proceed This is to ensure that certain numbers such as emergency numbers can be placed from the phone To unlock the phone the user presses the Unlock soft key and enters their password if it...

Page 189: ...nd configure phone lock navigate to Settings Phone Lock Local Phone User Interface To lock the phone press the Lock soft key if available or navigate to Settings Basic Preferences Lock Phone To unlock the phone press the Unlock soft key and enter the user or administrator password Support 802 1X Authentication IEEE 802 1X is a port based Network Access Control PNAC It provides an authentication me...

Page 190: ...1X Authentication Parameters Central Provisioning Server template parameter Enable or disable the 802 1X feature device cfg device net dot1x enabled Specify the identity username for authentication device cfg device net dot1x identity Specify the 802 1X EAP method device cfg device net dot1x method Specify the password for authentication device cfg device net dot1x password To enable EAP In Band P...

Page 191: ...your company s phones users can Log in to a phone to access their personal phone settings Log out of a phone after they finish using it Place a call to an authorized number from a phone that is in the logged out state Change their user password When you set up the User Profile feature you will have to decide whether you want to require users to always log in to a phone If the User Profile feature ...

Page 192: ...site cfg prov login defaultUser Specify the password used to validate the user login site cfg prov login localPassword Specify if a user should remain logged in after the handset reboots site cfg prov login persistent Specify if a user must log in while the feature is enabled site cfg prov login required Create a Phone Configuration File Create a phone configuration file for the User Login feature...

Page 193: ...ate a user configuration file 1 On the provisioning server create a user configuration file for each user that will be able to log in to the phone The name of the file will be the user s ID to log in to the phone For example if the user s login ID is user100 the name of the user s configuration file is user100 cfg 2 In each user cfg file you can add and set values for the user s login password opt...

Page 194: ... phone the updates will be stored in user directory xml Directory updates will be displayed each time the user logs in to a phone For certain phones an up to date call lists history will be defined in user calls xml This list will be retained each time the user logs in to their phone Configuration parameter precedence from first to last for a phone that has the User Profile feature enabled is user...

Page 195: ...you cannot configure telephony settings and features in the Control Panel You can download and install the Control Panel from the Polycom Support site The following figure shows the System Information tab in the Control Panel The Control Panel provides a user friendly intuitive method to configure settings for using the CX5500 as a connected device After you install the Control Panel you can conne...

Page 196: ...sword field 3 Enter a new password for the system in the New Password field and retype the new password in the Confirm New Password field 4 Click Change Password Your new password is saved Create or Load a System Profile The Profile Editor in the Control Panel enables you to change device settings and update software You can also save profiles onto your computer and load a profile to your CX5500 s...

Page 197: ... In the Profile Editor tab click Load Profile 2 Select one of the following options Load from Device Uploads the profile saved on the system Load from File PC Uploads a profile saved on your computer on to the system Load Default Profile Uploads the factory default profile for the system 3 After you make your selection click Apply to Device The profile is saved onto the CX5500 system Update the CX...

Page 198: ...r and Startup Issues Dial Pad Issues Screen and System Access Issues Calling Issues Display Issues Audio Issues Licensed Feature Issues Upgrading Issues SoundStation Duo Failover Issues Review the latest UC Software Release Notes on the Polycom UC Software Support Center for known problems and possible workarounds If a problem is not listed in this section or in the latest Release Notes contact yo...

Page 199: ...evice settings that the phone could not download an application and that the phone cannot boot To resolve this issue you must download compatible Polycom UC Software to the phone using one of the supported provisioning protocols You need to resolve the issue of connecting the phone to the provisioning server and provide a compatible software image on the provisioning server This error is fatal but...

Page 200: ...d in the MAC Address cfg file are not present on the provisioning server Network Authentication Failure This message displays if 802 1X authentication with the CX5500 system fails The error codes shown in the table Event Codes and Descriptions display on the phone s screen if the Details soft key is selected and in the log files Event Codes and Descriptions Event Code Description Comments 1 Unknow...

Page 201: ...hen the network is down however the menu works Status Menu Debugging of a single phone may be possible by examining the phone s status menu Tap Settings Status to view the Status menu Tap one of the Status menu items to view that item Each of the menu items is explained next Under the Platform menu you can get details on the phone s serial number or MAC address the current IP address the applicati...

Page 202: ... signaling issue you are not likely interested in DSP events Logging levels are adjusted in the configuration files or via the Web Configuration Utility You should not modify the default logging levels unless directed to by Polycom Customer Support Inappropriate logging levels can cause performance issues on the phone In addition to logging events the phone can be configured to automatically execu...

Page 203: ...here are many different log types that can be adjusted to assist with the investigation of different problems The exact number of log types is dependent on the phone model When testing is complete remember to remove the configuration parameter from the configuration files There are other logging parameters describe next that you may wish to modify Changing these parameters will not have the same i...

Page 204: ...cheduled Logging Schedules logging is a powerful tool that can help you troubleshoot issues that occur after the phone has been operating for some time The output of these instructions is written to the application log and can be examined later for trend data The parameters for scheduled logging are found in the techsupport cfg configuration file They are log sched module_name Note that passwords ...

Page 205: ...Polycom CX5500 Unified Conference Station Administrator s Guide 1 1 0 Polycom Inc 205 Reading a Boot Log File See the following figure for an example of a boot log file Boot Log File ...

Page 206: ... Administrator s Guide 1 1 0 Polycom Inc 206 The following figure shows a number of boot failure messages Boot Failure Messages Reading an Application Log File The following figure shows portions of an application log file Application Log File ...

Page 207: ...he figure Syslog File shows a portion of a syslog log file Note that the messages look identical to the normal log except for the addition of a timestamp and IP address Syslog File Web Info Using Syslog on Polycom Phones For more information about syslog see Feature Profile 17124 Using Syslog on Polycom Phones ...

Page 208: ...toms When the phone memory resources start to run low you may notice one or more of the following symptoms The phones reboot or freeze up The phones do not download all ringtones directory entries backgrounds or XML dictionary files Applications running in the microbrowser or browser stop or do not run at all The next sections show you how to check your phone s available memory and manage the phon...

Page 209: ...l be 0004f2203b0 app log Open the app log If you see the message shown next in the following figure you need to manage your phone s memory resources Application Log Error Message Web Info Reading the App Log Files For more information on reading the log files see the section Log Files Test Phone Hardware You can view diagnostic information from the Diagnostics menu on your phone Settings Status Di...

Page 210: ... this task using the Web Configuration Utility 3 Press the Upload soft key The phone uploads the configuration file to the location that you specify in prov configUploadPath For example if you select All Sources a file MACaddress update all cfg is uploaded Network Diagnostics In Polycom UC Software 4 0 0 ping and traceroute are added to the phone s diagnostics tools These diagnostics can be used f...

Page 211: ...led by default 2 RTP and RTCP can use any even port between 2222 and 2269 but this is configurable by setting tcpIpApp port rtp mediaPortRangeStart Power and Startup Issues The table Troubleshooting Power and Startup Issues describes possible solutions to several power and startup issues Troubleshooting Power and Startup Issues The phone has power issues or the phone has no power Determine if the ...

Page 212: ...om feature key presses If your phone is not in the active state do one of the following Press the keys more slowly Check to see whether or not the key has been mapped to a different function or disabled Make a call to the phone to check for inbound call display and ringing If successful try to press feature keys while a call is active to access a Directory or Buddy Status for example Navigate to S...

Page 213: ... receives an incoming call do the following Adjust the ring level from the front panel using the volume up down keys The line icon shows an unregistered line icon If you see one of the following icons the phone line is unregistered Register the line and try to place a call Unregistered Line Icon Registered Line Icon Display Issues The table Troubleshooting Display Issues provides tips for resolvin...

Page 214: ...hooting Audio Issues describes possible solutions to audio issues Troubleshooting Audio Issues There are audio or echo issues If you experience echo issues see Technical Bulletin 16249 Troubleshooting Audio and Echo Issues on SoundPoint IP Phones Licensed Feature Issues You need a license for XT9 support You can check your licenses on the device by navigating to Settings Status Licenses Upgrading ...

Page 215: ... software using the Web Configuration Utility the phone is unable to connect to the Polycom Hosted Server Occasionally the phone is unable to connect to the Polycom Hosted Server because The Polycom Hosted Server is temporarily unavailable There isn t any software upgrade information for the phone to receive The network configuration is preventing the phone from connecting to the Polycom Hosted Se...

Page 216: ...ertificate Services by COMODO ABAecom sub Am Bankers Assn Root CA Add Trust Class1 CA Root by COMODO Add Trust External CA Root by COMODO Add Trust Public CA Root by COMODO Add Trust Qualified CA Root by COMODO ANX Network CA by DST American Express CA American Express Global CA BelSign Object Publishing CA BelSign Secure Server CA COMODO CA Limited COMODO Certificate Authority Deutsche Telekom AG...

Page 217: ...st Root 3 GTE CyberTrust Root 4 GTE CyberTrust Root 5 GTE CyberTrust Root CA GlobalSign Partners CA GlobalSign Primary Class 1 CA GlobalSign Primary Class 2 CA GlobalSign Primary Class 3 CA GlobalSign Root CA Go Daddy Class 2 Certification Authority Root Certificate Go Daddy Class 2 Certification Authority Root Certificate G2 National Retail Federation by DST RSA 2048 v3 Root CA Secure Certificate...

Page 218: ...ss 3 Public Primary Certification Authority Verisign Class 3 Public Primary Certification Authority G2 Verisign Class 3 Public Primary Certification Authority G3 Versign Class 3 Public Primary Certification Authority G5 Verisign Class 4 Public Primary Certification Authority G2 Verisign Class 4 Public Primary Certification Authority G3 Verisign RSA Commercial CA Verisign RSA Secure Server CA Windo...

Page 219: ...file parameters are used to set the key on the phone If the phone doesn t have a key it must be downloaded to the phone in plain text a potential security concern if not using HTTPS If the phone already has a key a new key can be downloaded to the phone encrypted using the old key Polycom recommends that you give each key a unique descriptive string in order to identify which key was used to encry...

Page 220: ...override files may all need to be updated if they were already encrypted In the case of configuration override files they can be deleted from the provisioning server so that the phone will replace them when it successfully boots Internal Key Functions A complete list of internal key functions for enhanced feature keys and hard key mappings is shown in the table Key Labels and Internal Functions Th...

Page 221: ...Dialpad 3 Dialpad4 Dialpad 4 Dialpad5 Dialpad 5 Dialpad6 Dialpad 6 Dialpad7 Dialpad 7 Dialpad8 Dialpad 8 Dialpad9 Dialpad 9 DialpadPound Dialpad pound sign DialpadStar Dialpad star sign DialpadURL Dial name Call screen only Directories Directories DoNotDisturb Do Not Disturb menu EnterRecord Enter a call record Call screen only Exit Exit existing menu Menu only Hold Toggle hold Join Join Call scre...

Page 222: ...Setup Quick Setup feature Call screen only Redial Redial Call screen only Select Select ServerACDAgentAvailable serverACDAgentAvailable ServerACDAgentUnavailable serverACDAgentUnavailable ServerACDSignIn serverACDSignIn ServerACDSignOut serverACDSignOut Setup Settings menu Silence RingerSilence Call screen only SoftKey1 SoftKey 1 SoftKey2 SoftKey 2 SoftKey3 SoftKey 3 SoftKey4 SoftKey 4 SpeedDial S...

Page 223: ...D it is possible to assign a VLAN ID to the phone by distributing the VLAN ID via DHCP When using this method to assign the phone s VLAN ID the phone first boots on the default VLAN or statically configured VLAN if first configured in the phone s network configuration menu obtains its intended VLAN ID from the DHCP offer then continues booting including a subsequent DHCP sequence on the newly obta...

Page 224: ...r Custom When set to Fixed the phone will examine DHCP options 128 144 157 and 191 in that order for a valid DVD string When set to Custom a value set in the VLAN ID Option will be examined for a valid DVD string DVD string in the DHCP option must meet the following conditions to be valid Must start with VLAN A case sensitive Must contain at least one valid ID VLAN IDs range from 0 to 4095 Each VL...

Page 225: ...ndor To be useful every vendor s format must be distinguishable from every other vendor s format To make our format uniquely identifiable the format follows RFC 3925 which uses the IANA Private Enterprise number to determine which vendor s format should be used to decode the remaining data The private enterprise number assigned to Polycom is 13885 0x0000363D This vendor ID information is not a cha...

Page 226: ...nd sub option 5 will contain the same string The string is formatted as follows apptype buildid date time where apptype can be BR BootROM or SIP SIP Application Product Model and Part Number Mapping You can use the master configuration file to direct phone upgrades to a software image and configuration files based on a phone model number a firmware part number or a phone s MAC address The part num...

Page 227: ...d as a BMP or JPEG file LLDP and Supported TLVs The Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local network Web Info Using the LLDP Protocol The protocol was formally ratified as IEEE standard 802 1AB in May 2005 Refer to section 10 2 4 4 of the LLDP MED standard The LLDP feature supports V...

Page 228: ... TLVs Polycom phones running the UC Software will support LLDP frames with both mandatory and optional TLVs The basic structure of an LLDP frame and a table containing all TLVs along with each field is explained in Supported TLVs LLDP MED Location Identification As per section 10 2 4 4 of the LLDP MED standard LLDP MED endpoint devices need to transmit Location Identification TLVs if they are capa...

Page 229: ...7 Capabilities 7 4 0x0e04 System Capabilities Telephone and Bridge if the phone has PC port support and it is not disabled Enabled Capabilities Telephone and Bridge if phone has PC port support it is not disabled and PC port is connected to PC 8 Management Address 8 12 0x100c Address String Len 5 IPV4 subtype IP address Interface subtype Unknown Interface number 0 ODI string Len 0 9 IEEE 802 3 MAC...

Page 230: ...DP MED network policy2 127 8 0xfe08 0x0012bb 2 ApplicationType Video Conferencing 6 Policy Unknown 1 Defined 0 Unknown if phone is in booting stage or if switch doesn t support network policy TLV Defined if phone is operational stage and Networkpolicy TLV is received from the switch Tagged Untagged VlanId L2 priority and DSCP Note Video Conferencing TLV is sent only from Video capable phones 14 LL...

Page 231: ... of LLDP DU 0 0 0x0000 1 For other subtypes refer to IEEE 802 1AB March 2005 2 For other application types refer to TIA Standards 1057 April 2006 3 At this time this TLV is not sent by the phone PMD Advertise and Operational MAU The following table lists values for the PMD Advertise and Operational MAU PMD Advertise and Operation MAU Type Mode Speed PMD Advertise Capability Bit Operational MAU Typ...

Page 232: ...00 Unified Conference Station Administrator s Guide 1 1 0 Polycom Inc 232 Note Default PMD Advertise Capability Values By default all phones have the PMD Advertise Capability set for 10HD 10FD 100HD and 100FD bits ...

Page 233: ...like to see the default or permitted values for that parameter If you want to configure a specific feature see the following sections Set Up Basic Phone Features Set Up Advanced Phone Features Set Up Phone Audio Features Set Up User and Phone Security Features The following parameters are included in this section apps bg button call callLists device dialplan dir broadsoft local corp divert dns DNS...

Page 234: ...34 sched msg mwi nat phoneLock powerSaving pres prov qos reg request roaming_buddies roaming_privacy saf se pat rt sec encryption pwd length srtp dot1x eapollogoff hostmovedetect TLS profile profileSelection softkey tcpIpApp dhcp dns ice sntp port rtp keepalive fileTransfer tones DTMF ...

Page 235: ...ver controls For more information see the Polycom Web Application Developer s Guide Application Parameters Parameter Permitted Values Default apps push alertSound 0 or 1 0 If 0 there is no sound when an alert is pushed If 1 there is sound apps push messageType 0 to 5 0 Choose a priority level for push messages from the application server to the phone 0 None Discard push messages 1 Normal Allows on...

Page 236: ...tring null The user name to access the push server URL Note To enable the push functionality the parameters apps push username and apps push password must be set not null apps statePolling password string null Enter the password that the phone requires to authenticate phone state polling apps statePolling URL URL null The URL to which the phone sends call processing state device network informatio...

Page 237: ... or HTTPS apps telNotification x URL URL null The URL to which the phone sends notifications of specified events where x 1 to 9 Can be either HTTP or HTTPS apps telNotification userLogInOutEvent 0 or 1 0 If 0 user login logout notification is disabled If 1 notification is enabled apps ucdesktop adminEnabled1 0 or 1 1 If 0 the Polycom Desktop Connector is disabled on the administrative level If 1 i...

Page 238: ...ailboat png x 3 Beach png x 4 Palm png x 5 Jellyfish png x 6 Mountain png Note If the file is missing or unavailable the built in default solid pattern is displayed button You can configure the color of line keys and soft keys using the button parameter using the parameters in the table Soft Key Button Parameters Soft Key Button Parameters Parameter Permitted Values Default button color selection ...

Page 239: ...missed calls call advancedMissedCalls reasonCodes comma separated list of indexes 200 A comma separated list of reason code indexes that are interpreted to mean that a call should not be considered as a missed call call autoAnswer micMute 0 or 1 1 If 0 the microphone is active immediately after a call is auto answered If 1 the microphone is initially muted after a call is auto answered call autoAn...

Page 240: ...re will apply to all registrations on the phone globally or apply on a per registration basis If 0 DND will apply to all registrations on the phone when it is active If 1 the user can activate DND on a per registration basis Note If voIpProt SIP serverFeatureControl dnd is set to 1 enabled this parameter is ignored call enableOnNotRegistered1 0 or 1 1 If 1 users can make calls when the phone is no...

Page 241: ...edCall counter is incremented regardless of how the server is configured If call missedCallTracking x enabled is set to 1 and call serverMissedCalls x enabled is set to 1 then the handling of missedCalls depends on how the server is configured call offeringTimeOut1 positive integer 60 Specify a time in seconds that an incoming call will ring before the call is dropped 0 infinite Note The call dive...

Page 242: ...ive call will use the line index for the previous call Dialing through the call list when there is an active call will use the current active call line index Dialing through the contact directory will use the current active call line index If set to 0 the feature is disabled this was the behavior in SIP 1 6 6 Dialing through the call list will use the line index for the previous call Dialing throu...

Page 243: ...ng to the provisioning server enter a false URL in the CALL_LISTS_DIRECTORY field in the master configuration file callLists writeDelay journal 1 to 600 5 The delay in seconds before changes due to an in progress call are flushed to the file system as a journal callLists writeDelay terminated 10 to 600 60 The minimum period between writing out the complete XML file to the local file system and opt...

Page 244: ... the interaction between parameters is not checked If a parameter is out of range an error message will display in the log file and parameter will not be used Incorrect configuration can put the phones into a reboot loop For example server A has a configuration file that specifies that server B should be used and server B has a configuration file that specifies that server A should be used To dete...

Page 245: ...V lookup Disabled The phone does not contact the server Static The phone uses the server name or IP address specified in device cma serverName Note If you will modify this parameter the phone will re provision The phone may also reboot if the configuration on the CMA server has changed device cma serverName server name or IP address Null Polycom CMA server name or IP address Note If you will modif...

Page 246: ...abled Fixed Custom Null VLAN Discovery Disabled no VLAN discovery through DHCP Fixed use predefined DHCP vendor specific option values of 128 144 157 and 191 device dhcp dhcpVlanDiscOpt will be ignored Custom use the number specified by device dhcp dhcpVlanDiscOpt device dhcp dhcpVlanDiscOpt1 128 to 254 Null The DHCP private option to use when device dhcp dhcpVlanDiscUseOpt is set to Custom device...

Page 247: ...ing anonymous Diffie Hellman key exchange Choose 0 to disable EAP In Band Provisioning Reserved for Future Use Choose 2 to enable EAP In band provisioning by server authenticated PAC provisioning using certificate based server authentication device net dot1x enabled1 0 or 1 Null If 0 802 1X authentication is disabled If 1 802 1X authentication is enabled device net dot1x identity1 string Null The ...

Page 248: ...parameter is disabled when DHCP is enabled device dhcp enabled is set to 1 device net IPgateway1 dotted decimal IP address Null The phone s default router device net lldpEnabled1 0 or 1 Null If set to 1 the phone will attempt to determine its VLAN ID and negotiate power through LLDP device net subnetMask1 dotted decimal subnet mask Null The phone s subnet mask Note This parameter is disabled when ...

Page 249: ...t server option or if the boot server option is static device dhcp bootSrvUseOpt is static Note If you modify this parameter the phone will re provision The phone may also reboot if the configuration on the provisioning server has changed device prov serverType1 FTP TFTP HTTP HTTPS FTPS Null The protocol the phone uses to connect to the provisioning server Note Active FTP is not supported for Boot...

Page 250: ...ints are 4096 bytes for the private key 8192 bytes for the device certificate device sec TLS profile caCertList1 TLS Platform Profile 1 device sec TLS profile caCertList2 TLS Platform Profile 2 Builtin BuiltinAndPlatform1 BuiltinAndPlatform2 All Platform1 Platform2 Platform1AndPlatform2 Null Choose the CA certificate s to use for TLS Platform Profile 1 and TLS Platform Profile 2 authentication The...

Page 251: ...device sntp gmtOffset 43200 to 46800 Null The GMT offset in seconds to use for daylight savings time corresponding to 12 to 13 hours device sntp serverName dotted decimal IP address or domain name string Null The SNTP server from which the phone will obtain the current time device syslog facility 0 to 23 Null A description of what generated the log message For more information see section 4 1 1 or...

Page 252: ...al including auto call contact numbers dialplan applyToForward1 If 0 the dial plan does not apply to forwarded calls If 1 the dial plan applies to forwarded calls dialplan applyToTelUriDial1 0 or 1 1 If 0 the dial plan does not apply to URI dialing If 1 the dial plan applies to URI dialing dialplan applyToUserDial1 0 or 1 1 If 0 the dial plan does not apply to calls made when the user presses the ...

Page 253: ...dIdentity 10 25 digits or a SIP or TEL URI Null The identity used to identify your phone when you place an emergency call from your phone Format should be a 10 25 digit number or a valid SIP or TEL URI If using a URI the full uri will be included verbatim in the P A I header dialplan routing emergency x description1 Emergency contact description dialplan routing emergency x server y1 Emergency ser...

Page 254: ...e 0 This is the per registration parameter of dialplan conflictMatchHandling This parameter takes priority over the general parameter dialplan conflictMatchHandling 1 Change causes phone to restart or reboot Per registration dial plan configuration is also supported and paramters are listed in the table Per Registration Dial Plan Digit Map Parameters The descriptions for these per registration par...

Page 255: ...acters 2560 Null dialplan x removeEndOfDial1 0 or 1 1 dialplan x routing emergency y value1 string max number of characters 64 Null dialplan x routing emergency y server z1 0 to 3 0 For all x y and z 1 to 3 dialplan x routing server y address1 string max number of characters 256 Null dialplan x routing server y port1 1 to 65535 5060 dialplan x routing server y transport1 DNSnaptr TCPpreferred UDPO...

Page 256: ...s lists parameters you can configure for your local contact directory The local directory is stored in either device settings or RAM on the phone The local directory size is limited based on the amount of flash memory in the phone Different phone models have variable flash memory When the volatile storage option is enabled ensure that a properly configured provisioning server that allows uploads i...

Page 257: ...p attribute x searchable1 0 or 1 0 If 0 quick search on parameter x if x is 2 or more is disabled If 1 quick search on x if x is 2 or more is enabled dir corp attribute x sticky1 0 or 1 0 If 0 the filter criteria for attribute x is reset after a reboot If 1 the filter criteria are retained through a reboot If you set an attribute to be sticky set this parameter to 1 a will display before the label...

Page 258: ...tring Null The password used to authenticate to the LDAP server dir corp port1 0 Null 1 to 65535 389 TCP 636 TLS The port that connects to the server if a full URL is not provided dir corp scope1 one sub base sub The type of search that is performed If one a search of one level below the base domain name DN If sub a recursive search of all levels below the base DN If base a search at the base DN l...

Page 259: ...nstitutes a valid SIP URL 6416 or 6416 polycom com Null The forward to contact used for all automatic call diversion features All automatically forwarded calls will be directed to this contact The contact can be overridden by a busy contact DND contact or no answer contact as specified by the busy dnd and noAnswer parameters that follow divert x sharedDisabled1 0 or 1 1 If 0 call diversion feature...

Page 260: ...ss positive integer 1 Null 55 If no answer call diversion is enabled calls that are not answered after the number of seconds specified by timeout will be sent to the no answer contact If the no answer contact is set to Null the call will be sent to the default contact specified by divert x contact If enabled is set to 0 calls will not be diverted if they are not answered 1 Change causes phone to r...

Page 261: ... defined as flags See RFC 2915 for details of the permitted flags dns cache NAPTR x name domain name string Null The domain name to which this resource record refers dns cache NAPTR x order 0 to 65535 0 An integer specifying the order in which the NAPTR records must be processed to ensure the correct ordering of rules dns cache NAPTR x preference 0 to 65535 0 A 16 bit unsigned integer that specifi...

Page 262: ...ring with SRV prefix dns cache SRV x port 0 to 65535 0 The port on this target host of this service For more information see RFC 2782 dns cache SRV x priority 0 to 65535 0 The priority of this target host For more information see RFC 2782 dns cache SRV x target domain name string Null The domain name of the target host For more information see RFC 2782 dns cache SRV x ttl 300 to 536870912 2 29 sec...

Page 263: ...l be used as a label on any user text entry screens during EFK operation If Null the Null string is used Note If the label does not fit on the screen the text will be shortened and will be appended efk efklist x mname expanded_macro The unique identifier used by the speed dial configuration to reference the enhanced feature key entry Cannot start with a digit Note that this parameter must have a v...

Page 264: ...ut feedback method If set to visible the text is visible If set to masked the text displays as asterisk characters this can be used to mask password fields If Null visible is used If this parameter has an invalid value this prompt and all parameters depending on this prompt are invalid 1 Change causes phone to restart or reboot exchange Set the connection parameters for the Microsoft Exchange appl...

Page 265: ...ce control URI feature is disabled If 1 the feature is enabled feature broadsoftdir enabled 0 or 1 0 If 1 the BroadSoft Enterprise directory is enabled If 0 the directory is disabled feature broadsoftUcOne enabled 0 or 1 0 If 1 the BroadSoft UC One feature is enabled If 0 the feature is disabled Feature btoe enabled If 0 the Better Togeteher over Ethernet feature is disabled If 1 the feature is en...

Page 266: ...feature groupCallPickup enabled1 0 or 1 0 If 0 the group call pickup feature is disabled feature lastCallReturn enabled1 0 or 1 0 If 0 the last call return feature is disabled If 1 the feature is enabled feature lync abs enabled 0 or 1 1 Set to 1 to enable comprehensive contact search in the Lync Server address book service Set to 0 to disable comprehensive contact search in the Lync Server addres...

Page 267: ...p feature urlDialing enabled 0 or 1 1 If 0 URL name dialing is not available If 1 URL name dialing is available from private lines Note If enabled unknown callers will be identified on the display by their phone s IP address 1 Change causes phone to restart or reboot httpd The phone contains a local Web Configuration Utility server for user and administrator features You can disable it for applica...

Page 268: ...ange the phone s virtual keyboard for character and numeric input from the English language QWERTY layout to French language AZERTY layout The default value 0 sets the virtual keyboard to QWERTY Set to 1 to use the French language AZERTY layout keyboard encoding all 0 or 1 1 When set to 1 the default the phone display default character encoding options for the phone menus Set to 0 to display only ...

Page 269: ...p in German set this parameter to Deutsch de de lcl ml lang charset1 string The language character set lcl ml lang clock x 24HourClock 0 or 1 If parameter present overrides lcl datetime time 24HourClock If 1 display time in 24 hour clock mode rather than am pm lcl ml lang clock x dateTop 0 or 1 If parameter present overrides lcl datetime date dateTop If 1 display date above time otherwise display ...

Page 270: ...cl ml lang menu 8 label Deutsch de de 1 Change causes phone to restart or reboot To add a new language 1 Create a new dictionary file based on an existing one 2 Change the strings making sure to encode the XML file in UTF 8 but also ensuring the UTF 8 characters chosen are within the Unicode character ranges indicated in the tables below 3 Place the file in an appropriately named folder according ...

Page 271: ...rmat string which includes D d and M and two optional commas Controls format of date string D day of week d day M month Up to two commas may be included For example D dM Thursday 3 July or Md D July 3 Thursday The field may contain 0 1 or 2 commas which can occur only between characters and only one at a time For example D dM is illegal lcl datetime date longFormat 0 or 1 If set to 1 display the d...

Page 272: ...gure location information as current location If location information is not available from a specified default or configured source the fall back priority is as follows Generic profile LLDP CONFIG MS_E911_LIS Lync profile MS_E911_LIS CONFIG LLDP locInfo x label String Null Enter a label for your location locInfo x country String Null Enter the country the phone is located in locInfo x A1 String N...

Page 273: ...tring Null Enter the postal code of the location log The event logging system supports the classes of events listed in the table Logging Levels Two types of logging are supported level change and render sched Caution Changing the Logging Parameters Logging parameter changes can impair system operation Do not change any logging parameters without prior consultation with Polycom Technical Support Lo...

Page 274: ...il level for individual components These are the input filters into the internal memory based log system Possible values for xxx are acom ares app1 bluet bdiag brow cap cdp cert cfg cipher clink clist cmp cmr copy curl daa dbs dbuf dhcpc dis dock dot1x dns drvtbt ec efk ethf h323 hset httpa httpd hw ht ib key ldap lic lldp loc log mb mobil net niche oaip ocsp osd pcap pcd pdc peer pgui pmt pnetm p...

Page 275: ...e output filter from the internal memory based log system The log render level maps to syslog severity as follows 0 SeverityDebug 7 1 SeverityDebug 7 2 SeverityInformational 6 3 SeverityInformational 6 4 SeverityError 3 5 SeverityCritical 2 6 SeverityEmergency 0 For more information refer to Syslog Menu log render realtime 0 or 1 1 Set to 1 Polycom recommends that you do not change this value log ...

Page 276: ...e or relative to boot log sched x startTime positive integer OR hh mm Seconds since boot when startMode is rel or the start time in 24 hour clock format when startMode is abs msg The table Message Waiting Parameters lists parameters you can use to configure message waiting which is supported on a per registration basis In the following table x is the registration number For the CX5500 x 1 16 Messa...

Page 277: ...set to 1 the LED will flash as long as there are new unread voicemail messages for any line in which this is parameter is enabled 1 Change causes phone to restart or reboot mwi The parameters listed in the table Message Waiting Indicator Parameters enable and disable a back light on the phone screen to illuminate when you receive a new voicemail message Message Waiting Indicator Parameters Paramet...

Page 278: ...lPort1 1024 to 65535 0 The port used for SIP signaling Overrides voIpProt local port 1 Change causes phone to restart or reboot phoneLock The parameters listed in the table Phone Lock Parameters Enhanced Feature Key feature must be enabled if you want to use the Lock soft key Phone Lock Parameters Parameter Permitted Values Default phoneLock authorized x description The name or description of an a...

Page 279: ...ne retains the value in phoneLock lockState If 1 you can restart reboot or power cycle the phone to override the value for phoneLock lockState in the MAC phone cfg and start the phone in an unlocked state You can then lock or unlock the phone locally Polycom recommends that you do not leave this parameter enabled 1 Change causes phone to restart or reboot powerSaving The power saving feature autom...

Page 280: ...nt and is biased for difficult detection during off hours powerSaving userDetectionSensitivity officeHours 0 to 10 7 The sensitivity of the algorithm used to detect the presence of the phone s user during office hours 10 is the most sensitive If set to 0 this feature is disabled The default value was chosen for good performance in a typical office environment and is biased for easy detection durin...

Page 281: ...ere the phone uploads the current configuration file when the user selects Upload Configuration If set to Null use the provisioning server directory prov login automaticLogout 0 to 46000 0 The time in minutes before a non default user is automatically logged out of the handset If 0 the user is not automatically logged out prov login defaultPassword String Null The login password for the default us...

Page 282: ... period in prov polling period to a time greater than 86400 seconds one day polling occurs on a random day within that polling period meaning values such as 86401 would be over 2 days and only between the start and end times The day within the period is decided based upon the phones mac address and will not change with a reboot whereas the time within the start and end is calculated again with eve...

Page 283: ...e label to identify the group ptt pageMode group x subscribed Subscribe the phone to the group 0 or 1 0 or 1 string 0 or 1 1 1 ch24 Priority ch25 Emergency others Null ch1 24 25 1 others 0 A page mode group x where x 1 to 25 The label is the name used to identify the group during pages If available is disabled 0 the user cannot access the group or subscribe and the other page mode group parameters...

Page 284: ...Control max_throughput1 qos ip callControl min_cost1 qos ip callControl min_delay1 qos ip callControl precedence1 0 or 1 0 or 1 0 or 1 0 or 1 0 7 0 0 0 1 5 Set the bits in the IP ToS field of the IP header used for call control Specify whether or not to set the max reliability bit the max throughput bit the min cost bit the min delay bit and the precedence bits If 0 the bit in the IP ToS field of ...

Page 285: ...is set 1 Change causes phone to restart or reboot reg Each registration can optionally be associated with a private array of servers for completely segregated signaling The CX5500 system supports a total of 16 registrations In the following tables x is the registration number For the CX5500 x 1 16 The tables Registration Parameters and Registration Server Parameters list all line registration and ...

Page 286: ...server reg x bargeInEnabled 0 or 1 0 If 0 barge in is disabled for line x If 1 barge in is enabled remote users of shared call appearances can interrupt or barge in to active calls reg x callsPerLineKey1 1 24 24 Set the maximum number of concurrent calls for a single registration x This parameter applies to all line keys using registration x If registration x is a shared line an active call counts...

Page 287: ...TF 8 encoded string Null The text label that displays next to the line key for registration x If Null the user part of reg x address is used reg x lcs 0 or 1 0 If 0 the Microsoft Live Communications Server LSC is not supported for registration x If 1 LSC is supported reg x lineKeys 1 to max 1 Specify the number of line keys to use for a single registration The maximum number of line keys you can u...

Page 288: ...te an existing registration if it exists at the point of failing over When set to 0 and the reRegisterOn parameter is enabled existing registrations will remain active This means that the phone will attempt failback without first attempting to register with the primary server to determine if it has recovered Note that reg x outboundProxy failOver RegisterOn must be enabled reg x outboundProxy fail...

Page 289: ...ingtype is used by multiple line registrations If you use the configuration parameters ringer13 and ringer14 on a single registered line the phone plays SystemRing wav When setting reg x ringType to ringer13 or to ringer14 Using the Web Configuration Utility the correct ringtone is played using the override parameter np normal ringing calls tonePattern ringer13 reg x ringType privateLine default r...

Page 290: ...edia description in the SDP or the call will be rejected For outgoing calls only a secure media stream description is included in the SDP of the SIP INVITE meaning that the non secure media description is not included If this parameter set to 1 reg x srtp offer will also be set to 1 regardless of the value in the configuration file reg x srtp simplifiedBestEffort 0 or 1 0 If 0 no SRTP is supported...

Page 291: ...on period reg x server y address dotted decimal IP address or hostname Null The IP address or host name of a SIP server that accepts registrations If not Null all of the parameters in this table will override the parameters specified in voIpProt server Notes If this parameter is set it will take precedence even if the DHCP server is available reg x server y expires positive integer minimum 10 3600...

Page 292: ...is means that the phone will attempt failback without first attempting to register with the primary server to determine if it has recovered reg x server y failOver onlySignalWithRegistered 0 or 1 1 When set to 1 and the reRegisterOn and failRegistrationOn parameters are enabled no signaling is accepted from or sent to a server that has failed until failback is attempted or failover occurs If the p...

Page 293: ... x server y retryMaxCount 0 to 20 3 If set to 0 3 is used The number of retries that will be attempted before moving to the next available server reg x server y retryTimeOut 0 to 65535 0 The amount of time in milliseconds to wait between retries If 0 use standard RFC 3261 signaling retry behavior reg x server y specialInterop standard ocs2007r2 lcs2005 lync2010 standard Specify if this registratio...

Page 294: ... phone 1 Change causes phone to restart or reboot roaming_buddies The parameters listed in the table Roaming Buddies Parameters is used in conjunction with Microsoft Lync on most Polycom phones Roaming Buddies Parameters Parameter Permitted Value Default roaming_buddies reg 1 to 34 Null The index of the registration which has roaming buddies support enabled If Null the roaming buddies feature is d...

Page 295: ... Permitted Values Default saf x Null or valid path name or an RFC 1738 compliant URL to a HTTP FTP or TFTP wave file resource If Null the phone will use a built in file If set to a path name the phone will attempt to download this file at boot time from the provisioning server If set to a URL the phone will attempt to download this file at boot time from the Internet Note A TFTP URL is expected to...

Page 296: ...ry sequences of chord sets silence periods and wave files Sound Effect Parameters Parameter Permitted Values Default se appLocalEnabled1 0 or 1 1 If set to 1 local user interface sound effects such as confirmation error tones will be enabled se destination chassis headset handset active 1 The transducer or audio device that plays sound effects and alerts Choose from the chassis speakerphone headse...

Page 297: ...g busyTone inst 2 param 2000 override ON duration of chord set to 2000 milliseconds silence d Play silence for d milliseconds Rx audio is not muted Example se pat callProg bargeIn inst 3 type silence silence instruction type se pat callProg bargeIn inst 3 value 300 specifies silence is to last 300 milliseconds branch n Advance n instructions and execute that instruction n must be negative and must...

Page 298: ... progress pattern names and their descriptions Call Progress Tone Pattern Names Call Progress Pattern Name Description alerting Alerting bargeIn Barge in tone busyTone Busy tone callWaiting Call waiting tone callWaitingLong Call waiting tone long distinctive confirmation Confirmation tone dialTone Dial tone howler Howler tone off hook warning intercom Intercom announcement tone msgWaiting Message ...

Page 299: ...ble Trill Short double warble 1 ringer8 Highest Trill Long single Gb3 A4 major warble ringer9 Highest Double Trill Short double Gb3 A4 major warble ringer10 Beeble Short double E3 major ringer11 Triplet Short triple C3 E3 G3 major ramp ringer12 Ringback style Short double ringback ringer13 Low Trill Precedence Long single A3 Db3 major warble Precedence ringer14 Ring Splash Splash ringer15 Ring16 S...

Page 300: ...lcome Welcome boot up rt Ringtone is used to define a simple class of ring to be applied based on some credentials that are usually carried within the network protocol The ring class includes parameters such as call waiting and ringer index if appropriate The ring class can use one of four types of ring that are defined as follows ring Play a specified ring pattern or call waiting indication visua...

Page 301: ...nterface of the pre defined ringtone enabled for modification se rt ringClass callWait callWaiting callWaitingLong precedenceCallWaiting The call waiting tone to be used for this class of ring The call waiting should match one defined in Call Progress Tone Pattern Names The default call waiting tone is callWaiting se rt ringClass name UTF 8 encoded string The answer mode for a ringtone Used for id...

Page 302: ...is parameter also includes encryption pwd length srtp dot1x eapollogoff hostmovedetect TLS profile profileSelection encryption The table File Encryption Parameters lists available encryption parameters File Encryption Parameters Parameter Permitted Values Default sec encryption upload callLists1 0 or 1 0 The encryption on the phone specific call lists that is uploaded to the provisioning server If...

Page 303: ...er even if the file on the server is encrypted If 1 the directory is uploaded encrypted regardless of how it was downloaded The file replaces any existing phone specific contact directory file on the server sec encryption upload overrides 0 or 1 0 The encryption on the phone specific MACaddress phone cfg override file that is uploaded to the server If 0 the file is uploaded unencrypted regardless ...

Page 304: ... mki enabled1 0 or 1 0 The master key identifier MKI is an optional parameter for the cryptographic parameter in the SDP that uniquely identifies the SRTP stream within an SRTP session MKI is expressed as a pair of decimal numbers in the form mki mki_length where mki is the MKI value and mki_length its length in bytes If 1 a four byte MKI parameter is sent within the SDP message of the SIP INVITE ...

Page 305: ...TP session parameter in its SDP If this parameter is set to 1 sec srtp sessionParams noAuth offer will also be set to 1 regardless of the value in the configuration file sec srtp sessionParams noEncrypRTCP offer1 0 or 1 0 If 0 encryption of RTCP is offered If 1 no encryption of RTCP is offered a session description that includes the UNENCRYPTED_SRTCP session parameter is sent when initiating a cal...

Page 306: ...he application initiation stage 1 Change causes phone to restart or reboot hostmovedetect The table Host Movement Detection Parameters lists configurable parameters Host Movement Detection Parameters Parameter Permitted Values Default sec hostmovedetect cdp enabled1 0 or 1 0 If set to 1 the phone software will unconditionally send a CDP packet to the authenticator switch port to indicate a host ha...

Page 307: ...ce certificate private key for TLS Application Profile x x 1 to 6 sec TLS LDAP cipherList String NoCipher The cipher list for the corporate directory The format for the cipher list uses openSSL syntax found here OpenSSL Ciphers sec TLS prov cipherList String NoCipher The cipher list for provisioning The format for the cipher list uses openSSL syntax found here OpenSSL Ciphers sec TLS SIP cipherLis...

Page 308: ... 0 or 1 0 or 1 0 or 1 0 or 1 1 1 1 1 1 1 1 1 Specify which CA certificates should be used for TLS Application Profile x where x is 1 to 6 If set to 0 the CA will not be used If set to 1 the CA will be used sec TLS profile x caCert defaultList String Null The list of default CA certificates for TLS Application Profile x x 1 to 6 sec TLS profile x cipherSuite String Null The cipher suite for TLS App...

Page 309: ...g list to use for the Corporate Directory sec TLS profileSelection SIP a TLS profile PlatformProfile1 The TLS platform profile or TLS application profile see preceding list to use for SIP operations sec TLS profileSelection syslog PlatformProfile1 or PlatformProfile2 PlatformProfile1 The TLS platform profile to use for syslog operations sec TLS profileSelection XMPP a TLS profile PlatformProfile1 ...

Page 310: ...e End Call soft key is not displayed If 1 the soft key is displayed softkey feature forward 0 or 1 1 If 0 the Forward soft key is not displayed If 1 the soft key is displayed softkey feature join 0 or 1 1 Join two individual calls to form a conference If 0 the Join soft key is not displayed If 1 the soft key is displayed softkey feature mystatus 0 or 1 1 If 0 the MyStatus soft key is not displayed...

Page 311: ...ial the label of the speed dial contact will be used If the soft key performs chained actions the label of the first action is used If the soft key label is Null and none of the preceding criteria are matched the label will be blank softkey x precede 0 or 1 0 If 0 soft key x is positioned in the first empty space from the left If 1 the soft key is displayed before to the left of the first default ...

Page 312: ...ters listed in the table Domain Name System DNS Parameters enables you to set Domain Name System DNS However any values set through DHCP will have a higher priority and any values set through the device parameter in a configuration file will have a lower priority Domain Name System DNS Parameters Parameter Permitted Values Default tcpIpApp dns server1 Dotted decimal IP address Null The primary ser...

Page 313: ...rver tcpIpApp ice tcp enabled 0 or 1 1 If 0 TCP is disabled If 1 TCP is enabled tcpIpApp ice turn callAdmissionControl enabled 1 tcpIpApp ice turn server String Null Enter the IP address of the TURN server tcpIpApp ice turn tcpPort 1 65535 443 The UDP port number of the TURN server tcpIpApp ice turn udpPort 1 65535 443 The UDP port number of the TURN server tcpIpApp ice username String Null Enter ...

Page 314: ... occurrence in the month set 8 for the second occurrence 15 for the third occurrence or 22 for the fourth occurrence For example if set to 15 DST starts on the third dayOfWeek of the month tcpIpApp sntp daylightSavings start dayOfWeek 1 to 7 1 The day of the week to start DST 1 Sunday 2 Monday 7 Saturday Note this parameter is not used if fixedDayEnable is set to 1 tcpIpApp sntp daylightSavings st...

Page 315: ...f the local time zone from GMT 3600 seconds 1 hour 3600 seconds 1 hour tcpIpApp sntp gmtOffset overrideDHCP 0 or 1 0 If 0 the DHCP values for the GMT offset will be used If 1 the SNTP values for the GMT offset will be used tcpIpApp sntp resyncPeriod positive integer 86400 The period of time in seconds that passes before the phone resynchronizes with the SNTP server Note 86400 seconds is 24 hours p...

Page 316: ...idleTransmitInterval 10 to 7200 30 The amount of time to wait in seconds before sending the keep alive message to the call server Note If this parameter is set to a value that is out of range the default value is used tcpIpApp keepalive tcp noResponseTransmitInterval 5 to 120 20 If no response is received to a keep alive message subsequent keep alive messages are sent to the call server at this in...

Page 317: ... DTMF tones is played out automatically this is the length of time in milliseconds the phone will pause between digits This is also the minimum inter digit time when dialing manually tone dtmf onTime1 positive integer 50 When a sequence of DTMF tones is played out automatically this is the length of time in milliseconds the tones will be played for This is also the minimum time the tone will be pl...

Page 318: ...recedenceCallWaiting preemption precedenceRingback or spare1 to spare6 For misc x can be one of the following chords spare1 to spare9 For ringer x can be one of the following chords ringback originalLow originalHigh or spare1 to spare19 Chord Parameters Parameter Permitted Values tone chord callProg x freq y tone chord misc x freq y tone chord ringer x freq y 0 1600 0 1600 0 1600 The frequency in ...

Page 319: ...patible headset is attached 2 a Plantronics EHS compatible headset is attached 3 a Sennheiser EHS compatible headset is attached up audioMode 0 or 1 0 If 0 a handset is connected If 1 a headset is connected up backlight idleIntensity 0 1 2 or 3 1 The brightness of the LCD backlight when the phone is idle 0 off 1 low 2 medium 3 high Note If this is higher than the active backlight brightness onInte...

Page 320: ...tion is disabled for hearing aid compatibility If 0 audio Rx equalization is enabled up idleBrowser enabled 0 or 1 0 If 0 the idle browser is disabled If 1 the idle browser is enabled if up prioritizeBackground enable is 1 the user can choose to display the background or the idle browser through the phone menu up idleStateView1 0 or 1 0 Sets the default view on the phone If 0 The call line view is...

Page 321: ... from the Screen Capture menu on the phone Note when the phone reboots screen captures are disabled from the Screen Capture menu on the phone up screenSaver enabled 0 or 1 0 If 0 the screen saver feature is disabled If 1 the screen saver feature is enabled If a USB flash drive containing images is connected to the phone and the idle browser is not configured a slide show will cycle through the ima...

Page 322: ...und is played when the phone powers up cold boot but not after it restarts or reboots warm boot If 1 the welcome sound plays each time the phone powers up reboots or restarts 1 Change causes phone to restart or reboot upgrade Use the parameters listed in the table Upgrade Server Parameters to specify the URL of a custom download server and the Polycom UC Software download server for the phone to c...

Page 323: ...eo enable 0 Disable 1 Enable 1 If 0 video is not enabled and all calls both sent and received are audio only If 1 video is sent in outgoing calls and received in incoming calls if the other device supports video video iFrame delay1 0 to 10 seconds 0 When non zero an extra I frame is transmitted after video starts The amount of delay from the start of video until the I frame is sent is configurable...

Page 324: ...screen If set to crop black bars are not shown the image is re sized and enlarged to cover the entire screen and parts of the image that do not fit in the display are cropped removed 1 Change causes phone to restart or reboot camera The settings in the table Video Camera Parameters control the performance of the camera Video Camera Parameters Parameter Permitted Values Default video camera brightn...

Page 325: ...jitter BufferMin 500ms to 2500ms default 2000ms The largest jitter buffer depth to be supported in milliseconds Jitter above this size will always cause lost packets This parameter should be set to the smallest possible value that will support the expected network jitter video profile H261 jitterBufferMin1 33ms to 1000ms default 150ms The smallest jitter buffer depth in milliseconds that must be a...

Page 326: ...ket payloads and larger than the expected short term average jitter video profile H263 jitterBufferShrink1 33ms to 1000ms default 70ms The absolute minimum duration time in milliseconds of RTP packet Rx with no packet loss between jitter buffer size shrinks Use smaller values 33 ms to minimize the delay on known good networks Use larger values 1000ms to minimize packet loss on networks with large ...

Page 327: ... 1000ms default 70ms The absolute minimum duration time in milliseconds of RTP packet Rx with no packet loss between jitter buffer size shrinks Use smaller values 33 ms to minimize the delay on known good networks Use larger values 1000ms to minimize packet loss on networks with large jitter 3000 ms video profile H2631998 payloadType1 96 default to 127 RTP payload format type for H263 1998 90000 M...

Page 328: ...the following levels 1 1b 1 1 1 2 1 3 The default level is 1 3 For more information refer to ITU T H 264 1 Change causes phone to restart or reboot voice The parameters listed in the table Voice Parameters control audio on the phone Voice Parameters Parameter Permitted Values Default voice txPacketDelay1 low normal Null Null If set to normal or Null no audio parameters are changed If set to low an...

Page 329: ...f G719 48kbps voice codecPref G719 64kbps voice codecPref G722 voice codecPref G7221 16kbps voice codecPref G7221 24kbps voice codecPref G7221 32kbps voice codecPref G7221_C 24kbps voice codecPref G7221_C 32kbps voice codecPref G7221_C 48kbps voice codecPref G729_AB voice codecPref iLBC 13_33kbps voice codecPref iLBC 15_2kbps voice codecPref Lin16 8ksps voice codecPref Lin16 16ksps voice codecPref...

Page 330: ...e same as the previous call voice volume persist handsfree1 0 or 1 1 If 0 the speakerphone receive volume will automatically rest to a nominal level after each call If 1 the volume for each call will be the same as the previous call voice volume persist usb handsfree1 0 or 1 1 If 0 the USB headset will not be used If 1 the USB headset will be used in handsfree mode voice volume persist usbHeadset1...

Page 331: ...s to the MOS score 2 8 voice qualityMonitoring collector alert moslq threshold warning1 0 to 40 0 Threshold value of listening MOS score MOS LQ that causes phone to send a warning alert quality report Configure the desired MOS value multiplied by 10 If 0 or Null warning alerts are not generated due to MOS LQ For example a configured value of 35 corresponds to the MOS score 3 5 voice qualityMonitor...

Page 332: ... or 1 0 If 0 RTCP XR packets are not generated If 1 the packets are generated 1 Change causes phone to restart or reboot rxQoS The following table lists the jitter buffer parameters for wired network interface voice traffic wireless network interface voice traffic and push to talk interface voice traffic Voice Jitter Buffer Parameters Parameter Permitted Values Default voice rxQoS avgJitter1 The t...

Page 333: ...itter buffer and these voice rxQoS parameters will be ignored for wireless interfaces voice rxQoS ptt avgJitter1 The typical average jitter voice rxQoS ptt maxJitter1 The maximum expected jitter 0 to 200 20 to 500 150 480 The average and maximum jitter in milliseconds for IP multicast voice traffic wired or wireless avgJitter The Paging interface minimum depth will be automatically configured to a...

Page 334: ... a SIP server that accepts registrations Multiple servers can be listed starting with x 1 to 4 for fault tolerance voIpProt server x port 0 1 to 65535 0 The port of the server that specifies registrations If 0 the port used depends on voIpProt server x transport voIpProt server x registerRetry baseTimeOut 10 120 60 The base time period to wait before a registration retry Used in conjunction with v...

Page 335: ...5 seconds 300 5 voIpProt server x expires overlap 5 to 65535 60 The number of seconds before the expiration time returned by server x at which the phone should try to re register The phone will try to re register at half the expiration time returned by the server if the server value is less than the configured overlap value voIpProt server x expires lineSeize positive integer minimum 0 was 10 30 R...

Page 336: ...RegisterOn 0 or 1 0 When set to 1 the phone will attempt to register with or via for the outbound proxy scenario the secondary server If the registration succeeds a 200 OK response with valid expires signaling will proceed with the secondary server When set to 0 the phone won t attempt to register with the second voIpProt server x lcs 0 or 1 0 If 0 the Microsoft Live Communications Server LSC is n...

Page 337: ...er in SDP offers If voice codecPref iLBC 13_33kbps is set and voice codecPref iLBC 15_2kbps is Null If voice codecPref iLBC 13_33kbps and voice codecPref iLBC 15_2kbps are both set the iLBC 13 33 kbps codec is set to a higher preference If set to 0 the phone should not include the mode 30 FTMP parameter in SDP offers even if iLBC 13 33 kbps codec is being advertised See codecPref voIpProt SDP useL...

Page 338: ...n the server list If reg x auth optimizedInFailover set to 0 this parameter is checked If voIpProt SIP authOptimizedInFailover is 0 then this feature is disabled If both parameters are set the value of reg x auth optimizedInFailover takes precedence voIpProt SIP CID sourcePreference ASCII string up to 120 characters long Null Specify the priority order for the sources of caller ID information The ...

Page 339: ...IpProt SIP dialog usePvalue 0 or 1 0 If set to 0 phone uses a pval field name in Dialog This obeys the draft ietf sipping dialog package 06 txt draft If set to 1 the phone uses a field name of pvalue voIpProt SIP dialog useSDP 0 or 1 0 If set to 0 a new dialog event package draft is used no SDP in dialog body If set to 1 for backwards compatibility use this setting to send SDP in the dialog body v...

Page 340: ...ot supported If 1 LCS is supported This parameter can set for a specific registration using reg x lcs voIpProt SIP lineSeize retries 3 to 10 10 Controls the number of times the phone will retry a notify when attempting to seize a line BLA voIpProt SIP local port1 0 to 65535 5060 The local port for sending and receiving SIP signaling packets If set to 0 5060 is used for the local port but is not ad...

Page 341: ... and the reRegisterOn parameter is enabled the phone will silently invalidate an existing registration if it exists at the point of failing over When set to 0 and the reRegisterOn parameter is enabled existing registrations will remain active This means that the phone will attempt failback without first attempting to register with the primary server to determine if it has recovered Note that voIpP...

Page 342: ... to be used voIpProt SIP presence nortelShortMode1 0 or 1 0 Different headers sent in SUBSCRIBE when used for presence on an Avaya Nortel server Support is indicated by adding a header Accept Encoding x nortel short A PUBLISH is sent to indicate the status of the phone voIpProt SIP requestValidation digest realm1 A valid string PolycomSPIP Determines the string used for Realm voIpProt SIP requestV...

Page 343: ...rot SIP serverFeatureControl missedCalls1 0 or 1 0 If set to 1 server based missed calls is enabled The call server has control of missed calls If set to 0 server based missed calls is not enabled voIpProt SIP serverFeatureControl localProcessing cf 0 or 1 1 If set to 0 and voIpProt SIP serverFeatureControl cf is set to 1 the phone will not perform local Call Forward behavior If set to 1 the phone...

Page 344: ...ation see Session Initiation Protocol SIP Authentication Extensions Protocol Overview voIpProt SIP turnOffNonSecureTransport1 0 or 1 0 If set to 1 stop listening to port 5060 when using AS SIP enabled voIpProt SIP use486forReject 0 or 1 0 If set to 1 and the phone is indicating a ringing inbound call appearance the phone will transmit a 486 response to the received INVITE when the Reject soft key ...

Page 345: ...The parameters in the table XML Streaming Protocol Parameters set the XML streaming protocols for instant messaging presence and contact list maintance for BroadSoft features XML Streaming Protocol Parameters Parameter Permitted Values Default xmpp 1 auth password UTF 8 encoded string Null Password used for XMPP registration When provisioned from CMA the value is set to the CMA account password xm...

Page 346: ...ves pending invitation successfully and can accept or reject the invitation xmpp 1 server dotted decimal IP address host name or FQDN Null Sets the BroadSoft XMPP presence server to IP or FQDN For example polycom alpha eu bc im xmpp 1 verifyCert 0 or 1 1 Enables and disables the Server Certificate verification from XMPP server Accepted Values 0 Disables 1 Enables If 0 verification of the TLS certi...

Page 347: ...ovisional Responses Transfer Third Party Call Control SIP for Instant Messaging and Presence Leveraging Extensions Shared Call Appearance Signaling Bridged Line Appearance Signaling RFC and Internet Draft Support The following RFC s and Internet drafts are supported For more information on any of the documents enter the RFC number at Request for Comments RFC RFC 1321 The MD5 Message Digest Algorit...

Page 348: ...Protocol SIP RFC 3968 The Internet Assigned Number Authority IANA Header Field Parameter Registry for the Session Initiation Protocol SIP RFC 3969 The Internet Assigned Number Authority IANA Uniform Resource Identifier URI Parameter Registry for the Session Initiation Protocol SIP RFC 4028 Session Timers in the Session Initiation Protocol SIP RFC 4235 An INVITE Initiated Dialog Event Package for t...

Page 349: ...age bodies are parsed MESSAGE Yes Final response is sent upon receipt Message bodies of type text plain are sent and received UPDATE Yes Header Support The table Supported SIP Request Headers lists the SIP request headers supported Note Reading the Following Table In the following table a Yes in the Supported column means the header is sent and properly parsed Supported SIP Request Headers Header ...

Page 350: ...thorization Yes Call ID Yes Call Info Yes Contact Yes Content Disposition Yes Content Encoding Yes Content Language Yes Content Length Yes Content Type Yes CSeq Yes Date Yes for missed call not used to adjust the time of the phone Diversion Yes Error Info No Event Yes Expires Yes Flow Timer Yes From Yes In Reply To No Join Yes Max Forwards Yes Min Expires Yes Min SE Yes MIME Version No ...

Page 351: ...Organization No P Asserted Identity Yes P Preferred Identity Yes Priority No Privacy No Proxy Authenticate Yes Proxy Authorization Yes Proxy Require Yes RAck Yes Reason Yes Record Route Yes Refer Sub Yes Refer To Yes Referred By Yes Referred To Yes Remote Party ID Yes Replaces Yes Reply To No Requested By No Require Yes Resource Priority Yes Response Key No Retry After Yes Route Yes ...

Page 352: ...rted Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes voice missed call Yes Warning Yes Only warning codes 300 to 399 WWW Authenticate Yes X Sipx Authidentity Yes Response Support The SIP responses are listed in the following tables Supported 1xx SIP Responses Supported 2xx SIP Responses Supported 3xx SIP Responses Supported 4xx SIP Responses Supported 5xx SIP Responses Supported 6x...

Page 353: ...ly generate the response 1xx Responses Provisional Supported 1xx SIP Responses Response Supported 100 Trying Yes 180 Ringing Yes 181 Call Is Being Forwarded No 182 Queued No 183 Session Progress Yes 2xx Responses Success Supported 2xx SIP Responses Response Supported Notes 200 OK Yes 202 Accepted Yes In REFER transfer 3xx Responses Redirection Supported 3xx SIP Responses Response Supported 300 Mul...

Page 354: ... provide specific support will be treated the same as 400 Bad Request Supported 4xx SIP Responses Response Supported 400 Bad Request Yes 401 Unauthorized Yes 402 Payment Required No 403 Forbidden No 404 Not Found Yes 405 Method Not Allowed Yes 406 Not Acceptable No 407 Proxy Authentication Required Yes 408 Request Timeout No 410 Gone No 413 Request Entity Too Large No 414 Request URI Too Long No 4...

Page 355: ...cted Yes 483 Too Many Hops No 484 Address Incomplete Yes 485 Ambiguous No 486 Busy Here Yes 487 Request Terminated Yes 488 Not Acceptable Here Yes 491 Request Pending No 493 Undecipherable No 5xx Responses Server Failure Supported 5xx SIP Responses Response Supported 500 Server Internal Error Yes 501 Not Implemented Yes 502 Bad Gateway No 503 Service Unavailable No 504 Server Time out No 505 Versi...

Page 356: ...directions with the a SDP media attributes sendonly recvonly inactive or sendrecv The hold signaling method used by the phone is configurable see SIP but both methods are supported when signaled by the remote endpoint Note Hold Methods Even if the phone is set to use c 0 0 0 0 it will not do so if it gets any sendrecv sendonly or inactive from the server These flags will cause it to revert to the ...

Page 357: ...ns in the SIP Instant Messaging and Presence Leveraging Extensions SIMPLE proposals will be provided by the following Internet drafts or their successors draft ietf simple cpim mapping 01 draft ietf simple presence 07 draft ietf simple presencelist package 00 draft ietf simple winfo format 02 draft ietf simple winfo package 02 Shared Call Appearance Signaling A shared line is an address of record ...

Page 358: ...Polycom Inc 358 Polycom UC Software Menu System ...

Page 359: ...Polycom CX5500 Unified Conference Station Administrator s Guide 1 1 0 Polycom Inc 359 ...

Page 360: ...Polycom CX5500 Unified Conference Station Administrator s Guide 1 1 0 Polycom Inc 360 ...

Page 361: ...Polycom CX5500 Unified Conference Station Administrator s Guide 1 1 0 Polycom Inc 361 ...

Page 362: ...Polycom CX5500 Unified Conference Station Administrator s Guide 1 1 0 Polycom Inc 362 ...

Page 363: ...Polycom CX5500 Unified Conference Station Administrator s Guide 1 1 0 Polycom Inc 363 ...

Page 364: ...able Third Party Software to locate license information Third Party Software Product License Location c ares c ares dhcp dhcp 4 0 0 14 droidfonts droidfonts Dropbear Dropbear eXpat eXpat freetype freetype gloox gloox ILG JPEG IJG JPEG libcurl libcurl libMng libMng liboil liboil libpcap libpcap libPng V2 libpng V2 libPng libPng libSRTP libSRTP libssh2 libssh2 ncurses ncurses OpenLDAP OpenLDAP OpenS...

Page 365: ...erms and conditions of the Free Software Foundation s GPL or LGPL licenses See the Polycom Voice OFFER of Source for GPL and LGPL Software Open Source Software Product Product Product alsa lib gst openmax mtd utils alsa utils gst plugins bad procps alsasink gst plugins base tsattach 1 0 BlueZ gst plugins good tslib BusyBox gst plugins ugly uboot fbset gstreamer udev ffmpeg libsoup Webkit ffmpegdec...

Page 366: ...icenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Definitions License shall mean the terms and conditions for use reproduction and distribution as defined by Sections 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other ent...

Page 367: ...3 You must retain in the Source form of any Derivative Works that You distribute all copyright patent trademark and attribution notices from the Source form of the Work excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of...

Page 368: ...ction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOU...

Page 369: ...NG BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE freetype The FreeType Project LICENSE ...

Page 370: ...in Windows format wallace ps gz is a PostScript file of Greg Wallace s introductory article about JPEG This is an update of the article that appeared in the April 1991 Communications of the ACM jpeg documents gz tells where to obtain the JPEG standard and documents about JPEG related file formats jfif ps gz is a PostScript file of the JFIF JPEG File Interchange Format format specification jfif txt...

Page 371: ... following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE AUTHOR AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR C...

Page 372: ...ce this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes soft...

Page 373: ...HE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF ...

Page 374: ... OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Portions Copyright c 1996 Juniper Networks Inc All rights reserved Redistribution and us...

Page 375: ...h or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with th...

Page 376: ...llowing individuals added to the list of Contributing Authors Tom Lane Glenn Randers Pehrson Willem van Schaik libpng versions 0 89 June 1996 through 0 96 May 1997 are Copyright c 1996 1997 Andreas Dilger Distributed according to the same disclaimer and license as libpng 0 88 with the following individuals added to the list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgr...

Page 377: ...lts and the entire risk of satisfactory quality performance accuracy and effort is with the user libpng versions 0 97 January 1998 through 1 0 6 March 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributing Authors Tom Lane Glenn Randers Pehrson Willem va...

Page 378: ...TIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER ...

Page 379: ...Redistributions in binary form must reproduce applicable copyright statements and notices this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution and 3 Redistributions must contain a verbatim copy of this document The OpenLDAP Foundation may revise this license from time to time Each revision is distinguished by a version numb...

Page 380: ...e Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscape s SSL This library is free for commercial and non commercial use as long as the following conditions are adhered to The following conditions apply to all code found in this distribution b...

Page 381: ...nia All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the foll...

Page 382: ...an Royal Institute of Technology Stockholm Sweden All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyrig...

Page 383: ...nd or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTAB...

Page 384: ... of the above listed copyright holder s nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PU...

Page 385: ...rves all rights in the Software not expressly granted to you in this Agreement 3 SUPPORT SERVICES 3 1 No Support Services Polycom provides no support services for the Software 4 TERMINATION 4 1 Termination Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies ...

Page 386: ...e provided with Restricted Rights The Software programs and documentation are deemed to be commercial computer software and commercial computer software documentation respectively pursuant to DFAR Section 227 7202 and FAR 12 212 b as applicable Any use modification reproduction release performance display or disclosure of the Software programs and or documentation by the U S Government or any of i...

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