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Call Forwarding

The phones support three styles of call forwarding:

• Call Forward Unconditional - Forward all incoming calls.
• Call Forward On Busy - Forward incoming calls when the phone is busy.
• Call Forward On No Answer - Forward incoming calls when the calls aren't answered.

You can configure each call forwarding option with a different destination number. You can enable or
disable call forwarding from the Preferences menu.

Set Up Call Forward Unconditional

Configures system-wide unconditional call forwarding.

Note that per-service call forward is also configurable under Voice Services (configuration only).

Procedure

1.

Press

Home

.

2.

Go to

Preferences

>

Call Fwd Unconditional

.

3.

Press the

Edit

soft key.

4.

Configure the settings within the edit menu:

• Use

Enter

to toggle between Enabled and Disabled.

• Enter the call forward number in the

Destination Number

field.

• Use

Enter

to cycle through the list of voice services.

5.

Press

Home

to exit

Preferences

and confirm your selection.

Set Up Call Forward Busy

Configures system-wide call forwarding on busy.

Note that per-service call forward is also configurable under Voice Services (configuration only).

Procedure

1.

Press

Home

.

2.

Go to

Preferences

>

Call Fwd Busy

.

3.

Press the

Edit

soft key.

4.

Configure the settings within the edit menu:

• Use

Enter

to toggle between Enabled and Disabled.

• Enter the call forward number in the

Destination Number

field.

• Use

Enter

to cycle through the list of voice services.

5.

Press

Home

to exit

Preferences

and confirm your selection.

Audio Calls

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Summary of Contents for OBi Series

Page 1: ...administering Poly Polycom products or services go to Polycom Support Plantronics Inc Poly formerly Plantronics and Polycom 345 Encinal Street Santa Cruz California 95060 2020 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc All other trademarks are the property of their respective owners ...

Page 2: ... Virtual Line Keys 16 Feature Keys 16 Navigating VVX Business IP Phones OBi Edition 20 Home Screen 20 Calls Screen 21 Icons and Status Indicators 22 Entering Characters 23 Logging In to Your Phone 24 Find the Phone IP Address 24 Access the Phone Native Web Portal 24 Use the Guest Login or Logout for Hot Desk Environments Hoteling 24 Audio Calls 26 Placing and Answering Audio Calls 26 Placing Calls...

Page 3: ...onference Call 34 Add a Contact to a Conference Bridge 35 Shared Lines 36 Shared Line Appearance 36 Busy Lamp Field BLF 37 Recording Audio Calls 39 Record a Call 39 Pause a Recording 39 Resume a Recording 39 Stop Recording 40 Call Lists and Directories 41 Managing Contacts 41 Search for Contacts 41 Add a Contact 42 View Contact Information 42 Edit a Contact 42 Delete a Contact 42 Delete All Contac...

Page 4: ...r Buddy List Presence 48 Set Your Buddy List Status 48 Buddy List Management 49 Buddy Groups 49 Expanded Buddy List 49 Broadcasting Messages 50 Send a Group Page 50 Leave a Group Page 50 Enable Auto Answer Page 51 Disable Auto Answer Page 51 Join a Page Group 51 Leave a Page Group 51 Connecting to a Wireless Network 53 Add a Wireless Network 53 Enable a Wireless Network 53 Connect to a Wireless Ne...

Page 5: ... Screen Saver 61 Changing Audio Settings 61 Set a Ringtone for Incoming Calls 61 Set a Ringtone for Individual Contacts 62 Change the Volume 62 Enable Acoustic Echo Cancellation 62 Disable Acoustic Echo Cancellation 62 Enable Acoustic Fence 63 Disable Acoustic Fence 63 Dialing Autocomplete 63 Enable Dialing Autocomplete 63 Disable Dialing Autocomplete 64 Enable Automatic Home Page 64 Select a Diff...

Page 6: ...n Module 73 Navigate Expansion Module Paging 73 Accessibility Features 74 Features for Hearing Impaired Users 74 Features for Mobility Impaired Users 75 Features for Vision Impaired and Blind Users 75 Maintaining VVX Business IP Phones OBi Edition 77 Clear Downloaded Temporary Data 77 Reboot the Phone 77 Product Information 77 Reset the Phone to Factory Defaults 78 Updating the Phone Firmware 78 U...

Page 7: ... This guide is intended for beginning users as well as intermediate and advanced users who want to learn more about the features available with VVX business IP phone OBi edition Related Documentation You can view the following types of documents on each product support page on Polycom Voice Support Administrator Guide This guide provides detailed information about setting up your network and confi...

Page 8: ...in this guide may not directly reflect available options or what your device screen displays Product Overview Polycom VVX business IP phones OBi Edition provides the following features and capabilities Placing and answering audio calls Conference calls Programmable feature keys Screen customization Overview of Phone Hardware and Keys Use the following figures and tables to understand hardware feat...

Page 9: ...set so the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Back key Enables you to return to the previous screen 5 Transfer key Transfers an active call to a contact 6 Hold key Holds an active call or resumes a held call 7 Volume keys Adjusts the volume of the handset headset speaker and ringer 8 Dialpad Enables you to enter numbers...

Page 10: ...splayed data 14 Soft keys Enables you to select context sensitive keys that display along the bottom of the screen 15 Security slot on back Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop 16 Screen Shows a 6 35 cm 2 5 inch monochrome display that enables you to view menu options and data 17 Message waiting indicator Flashes red to indicate when...

Page 11: ...the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Back key Enables you to return to the previous screen 5 Transfer key Transfers an active call to a contact 6 Hold key Holds an active call or resumes a held call 7 Volume keys Adjusts the volume of the handset headset speaker and ringer 8 Dialpad Enables you to enter numbers letter...

Page 12: ...e phone s screen Selects a field of displayed data 15 Soft keys Enables you to select context sensitive keys that display along the bottom of the screen 16 Security slot on back Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop 17 Screen Shows a 7 1 cm 2 8 in color display that enables you to view menu options and data 18 Message waiting indicato...

Page 13: ... it so the protrusion points up and reinsert it Position the handset so the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Back key Enables you to return to the previous screen 5 Transfer key Transfers an active call to a contact 6 Messages key Enables you to access and manage instant and voice messages 7 Hold key Holds an active c...

Page 14: ...Home screen 15 Navigation keys Select key Scrolls through information or options displayed on the phone s screen Selects a field of displayed data 16 Soft keys Enables you to select context sensitive keys that display along the bottom of the screen 17 Security slot on back Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop 18 Screen Shows a 8 89 c...

Page 15: ... it so the protrusion points up and reinsert it Position the handset so the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Back key Enables you to return to the previous screen 5 Transfer key Transfers an active call to a contact 6 Messages key Enables you to access and manage instant and voice messages 7 Hold key Holds an active c...

Page 16: ...at display along the bottom of the screen 17 Security slot on back Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop 18 Screen Shows a 10 9 cm 4 3 in color display with a backlight that enables you to view menu options and data 19 Message waiting indicator Flashes red to indicate when you have new messages Securing Your Phone with the Security Sl...

Page 17: ...lers name or number during a call Press the VLK to perform the assigned function or press and hold down the VLK to see additional information about the function assigned to the VLK Call Keys Each Virtual Line Key VLK can be assigned the Call Appearance function The VLK becomes a call key that supports a single call To make or receive calls you need at lease one inactive call key available If a cal...

Page 18: ... VLKW information reflects the state of the respective Shared Call Appearance SCA Line Monitor Ringing at least one incoming call Holding at least one call holding In Use at least one active call Idle no calls Monitor a Line voice service installed on the phone Monitored line events include Ringing Holding In Use and Idle The VLKW shows the monitored service name and account user name usually same...

Page 19: ...n is bound to a specific voice service it s applied to incoming calls on that service only Otherwise it s applied system wide to all incoming calls Do Not Ring Off On If this function is enabled incoming calls don t play an audible ring This function cannot be bound to a specific voice service It s applied system wide to all incoming calls Block Anonymous Callers Off On If the function is bound to...

Page 20: ...l in the Holding State This function cannot be bound to a specific voice service Add to Conference Add all calls that are in the Holding State to the current conversation or conference call The VLKW shows how many calls are in the Holding State The LED turns red is there is at least one call in the Holding state This function cannot be bound to any specific voice service Leave Join Page Group 1 2 ...

Page 21: ...ed call on the screen when the Current Calls function is at the top of the display stack The call must be in a transferable state such as is in the Holding or Connected state This function cannot be bound to a specific voice service Blind Transfer Invoke the blind call transfer function on the currently highlighted call on the screen when the Current Calls function is at the top of the display sta...

Page 22: ...nt and final charges in the call item of the Current Calls screen Call States As a call progresses from beginning to end it goes through a number of defined stages known as call states The following call states are defined for calls on the phone List of Call States Icon Call State Description Available Operations LED Pattern Dial Tone Dial tone plays to prompt user to enter the target number to ca...

Page 23: ...indicators showing the current status of the phone Icons Shown in the Status Bar and Their Meanings Icon Description Strength of the Wi Fi connection Currently active audio devices handset speakerphone or headset The phone isn t properly provisioned Unconditional call forwarding is in effect The network is down Do Not Disturb is in effect Do not ring is in effect A reboot is required Firmware upda...

Page 24: ...odes abc Alphanumeric input with no assumption about capitalization Abc Alphanumeric input with the assumption that the first character of every word is capitalized 123 Numeric input only 0 9 and IPv4 An IP address Example 192 168 15 123 Change Input Mode You can choose which input mode to use when entering information Procedure Press the Switch Mode soft key to cycle through the input modes Getti...

Page 25: ... Access the Phone Native Web Portal The phone s native web portal site offers configurable options and status information organized into web pages Procedure 1 Enter the phone s IP address into your web browser using the format http 0 0 0 0 2 Enter user credentials to access the native web portal The default user name and password are both user Use the Guest Login or Logout for Hot Desk Environment...

Page 26: ...Procedure 1 Press the Hoteling feature key 2 Enter user credentials Logging In to Your Phone 25 ...

Page 27: ... incoming and held audio calls at a time VVX 450 phones can manage a maximum of 48 active incoming and held audio calls at a time However you can have only one active call on all phones Placing Calls You can make basic calls by using off hook dialing methods that start the dial tone when you lift the handset or activate the speakerphone or headset before you enter the target number Place a Call Yo...

Page 28: ...ls to a specific number using the speed dial feature key Procedure Press and release the assigned speed dial feature key Place a Call from the Phone Book You can call contacts directly from the phone book Procedure 1 Go to Contacts Phone Book 2 Select a contact 3 Press the Call soft key Place an Anonymous Call You can place outgoing calls without showing your own ID to the person you re calling En...

Page 29: ...ned favorite you want to call The call is placed and is displayed on your phone s screen Related Links Polycom VVX EM50 Expansion Modules on page 69 Answering Calls When you receive an incoming call you can choose to answer the call in various ways including answering calls automatically and during a call Related Links Enable Do Not Disturb on page 31 Answer an Incoming Call When you receive an in...

Page 30: ... expansion module Procedure Press the expansion module line key that has the flashing green LED indicator Related Links Polycom VVX EM50 Expansion Modules on page 69 Holding and Resuming Calls When you are in a call you can place an active audio call on hold and resume the call Hold a Call While a call is connected you can place the call on hold Procedure Do one of the following Press the Hold sof...

Page 31: ...ocedure 1 On the Current Calls screen highlight the call 2 Press the End soft key Ignoring or Rejecting Incoming Calls When you receive an incoming call you can choose to ignore or reject the call instead of answering You can reject or ignore incoming calls reject incoming calls from a specific contact or enable Do Not Disturb to reject all calls for a brief period of time Reject Incoming Calls Wh...

Page 32: ...ejects all incoming calls Procedure Press the Do Not Disturb soft key Disable Do Not Disturb If you disable Do Not Disturb incoming calls ring normally Procedure 1 Press Home 2 Go to Preferences Do Not Disturb 3 Press the Disable softkey 4 Press Home to exit Preferences and confirm your selection Reject Anonymous Calls You can automatically reject calls coming from anonymous numbers Enable the blo...

Page 33: ...and Call Pickup Call Park and Call Pickup are complementary operations similar to call hold and call resume except the phone can carry out pickup operation at extensions other than the one that parks the call While on a call you can park the call and have someone else or yourself later pick up the call from the parked slot Each call park slot can hold one call and is uniquely identified with a num...

Page 34: ...Fwd Unconditional 3 Press the Edit soft key 4 Configure the settings within the edit menu Use Enter to toggle between Enabled and Disabled Enter the call forward number in the Destination Number field Use Enter to cycle through the list of voice services 5 Press Home to exit Preferences and confirm your selection Set Up Call Forward Busy Configures system wide call forwarding on busy Note that per...

Page 35: ...rward an Incoming Call You can forward an incoming call directly to a contact without answering the call Procedure 1 Press the Call Forward soft key The Call Fwd Unconditional screen displays 2 Press the Enable softkey Conference Calls When you initiate a conference call you can hear audio for two or more contacts manage conference participants and join calls into a conference or split a conferenc...

Page 36: ...idge individually so you only see one connected call on your screen to the conference bridge Procedure 1 While connected to the conference bridge call a contact or take an incoming call The conference bridge is placed on hold 2 When you or the contact answer the call highlight the held conference bridge call and select the Add to Conf option Audio Calls 35 ...

Page 37: ...as many Call Keys defined on the phone as are bound to that service List of All SCA States Icon SCA State Description Available Operations LED Pattern Seized A sharing phone has seized the SCA to make an outgoing call Fast blinking in red Trying A sharing phone is trying an outgoing call Steady red Proceeding A sharing phone is making an outgoing call and the called party is ringing Steady red Con...

Page 38: ...ppen at the same time but the LED pattern shows only one event at a time List of All BLF States Icon BLF Event Description Available Operation LED Pattern Ringing Monitored extension is ringing Answer the call Fast blinking red Busy Monitored extension is on a call or making a call Barge in to do one of the following Fully participate in the call or conference Listen to the conversation without ta...

Page 39: ...Icon BLF Event Description Available Operation LED Pattern Offline Monitored extension is offline Steady amber Shared Lines 38 ...

Page 40: ...call to transfer a call or initiate a conference or when you have an incoming call Make sure to inform your contacts on the call before you begin recording Some tones on your contact s phone are recorded When you mute the microphone during a recording your audio is muted and only the other participants audio in the call is recorded Procedure During an active call select Rec Start Pause a Recording...

Page 41: ...n stop recording a call before the call ends The recording also stops when the active call ends no matter who ended the call Procedure Do one of the following Select Rec Stop Press the End soft key Recording Audio Calls 40 ...

Page 42: ...s appear in the contact information screens Groups Lists the contact groups configured on the phone Managing Contacts You can store a large number of contacts in the phone book as well as add additional contacts view and update a contact s information and delete contacts With a contact highlighted these soft keys display The options available may vary depending on how your administrator has set up...

Page 43: ...l address Procedure 1 Go to Contacts Phone Book 2 From the Phone Book select a contact and press Enter Edit a Contact After you add a contact to your phone book you can update the contact s information Procedure 1 Go to Contacts Phone Book 2 Highlight the contact and press Enter 3 Highlight the field you want to edit then press Enter 4 Enter information into the field press the Enter soft key 5 Re...

Page 44: ...and press the Select soft key 5 Press the Save softkey Customize the Phone Book Display You can choose which fields to include in your phone book entries This enables you to decide which information displays for each phone book entry Fields included in the contact entries are denoted with a green check icon Procedure 1 Go to Contacts Fields 2 Select the field you want to include in contact entries...

Page 45: ...y 6 Press the Save softkey Call History The Call History screen contains four call history listings Each list is in ascending order with the most recent call listed first Each listing shows the caller s name number the time of the call the call duration and an icon indicating the type of the call missed received or outgoing The four types of call history lists are All Calls All calls displayed in ...

Page 46: ...ial soft key edit the number 2 Press the Call soft key Save a Number from Call History List You can save entries in the call history list to your phone book Procedure Highlight an entry and press the Save soft key Remove Entry from Call History List You can remove individual entries from the call history list Procedure Highlight an entry and Press the Remove soft key View Call Listing Detail While...

Page 47: ... Procedure 1 Press the Search soft key 2 Enter your contact s name or number using the dialpad Using Speed Dial The phone has 99 configurable speed dials number You invoke these speed dial numbers by dialing the corresponding one or two digit number for example 1 through 99 Speed dial 99 numbers aren t related to the speed dial feature keys Available soft key options Call Calls the selected speed ...

Page 48: ...ntil the Speed Dial menu displays 2 Press the Phone Book soft key 3 Highlight a contact and press Enter 4 Press Home to save the speed dial number Add a Speed Dial Entry You can add up to 99 speed dials Procedure 1 Go to Settings Speed Dials 99 2 Highlight an empty speed dial entry 3 Press the Edit softkey 4 Enter the speed dial s name and a phone number 5 Press the Save softkey Edit a Speed Dial ...

Page 49: ...A short message indicating your status For example On a break back at 1PM Presence can display one of the following values Icon Presence Offline Invisible Online Available DND Away Extended Away Set Your Buddy List Presence You can set your presence to broadcast to people on your buddy list When the phone is in use the phone automatically sets your status to On the phone with presence as Do Not Di...

Page 50: ... changes to the Buddy List in that account automatically Buddy Groups You can divide a Buddy List into groups such as Friends or Co workers A contact can belong to more than one group or no group at all By default all contacts in a Buddy List are in the All group Most Buddy List implementations also allow you to tag a contact as Favorite or Starred The phone treats this as the Favorite group Addit...

Page 51: ...g groups Send a Group Page When you send a group page all contacts subscribed to that group hear the broadcast Procedure 1 Press the Group Page feature key Once you ve joined the feature key LED is red and your phone plays audio from the paging group 2 Do one of the following Press and hold the Group Page feature key to talk to the group If your administrator enabled one touch sending press and re...

Page 52: ...uto Answer Page 2 Do one of the following Press Enter Press the Disable soft key 3 Press Home to exit Preferences and confirm your selection Join a Page Group You can add your phone to one of two page groups or both within your location By default the phone isn t added to either Page Group Procedure 1 Go to Preferences Join Page Group 1 2 Do one of the following Press Enter Press the Enable soft k...

Page 53: ...Procedure 1 Go to Preferences Join Page Group 1 2 Do one of the following Press Enter Press the Disable soft key 3 Press Home to exit Preferences and confirm your selection Broadcasting Messages 52 ...

Page 54: ...pter to access all phone services over the wireless network Procedure 1 Go to Settings WiFi 2 Press the Add soft key 3 Enter the wireless network name 4 From Security select the network security type and other relevant security parameters along with any wireless settings 5 Press the Connect soft key The phone saves the settings and attempts to connect to the network If the phone is unable to conne...

Page 55: ...y 6 Press the Connect softkey The phone connects to the Wi Fi network and displays the Wi Fi connection status on the Home screen Disconnect from a Wireless Network You can disconnect from a wireless network connection on your phone Procedure 1 Press Home 2 Go to Settings WiFi 3 Select the connected wireless network from the list 4 Press the Disconnect softkey Remove a Wireless Network You can rem...

Page 56: ...one which includes changing the time and date format setting a language and adjusting the screen brightness Choose a Theme for Your Phone Skins affect the look and feel of your user interface Some skins are better than others for showing background pictures There are two predefined skins Tomáš default and Ulrik The standard skins don t allow open menus to cover the line key labels Wide variations ...

Page 57: ...available on VVX 150 简体中文 not available on VVX 150 Custom Procedure 1 Press Home 2 Go to Preferences Language 3 Press Enter repeatedly to cycle through the available languages 4 After you select a language press the Reboot soft key and confirm The phone reboots Disable Call Waiting The Call Waiting function is enabled by default If you disable Call Waiting any incoming calls received on your phone...

Page 58: ...at 3 Press Enter repeatedly to cycle through the available date formats 4 After you select a date format press Home to exit Preferences Backlight Intensity and Timeout The backlight automatically turns on with any phone activity By setting Dim Screen you can determine how long the phone should be idle before the backlight dims to its idle intensity By default the backlight dims after the phone is ...

Page 59: ...rm your selection Adjust the Screen Brightness You can change the brightness on your phone s screen Procedure 1 Press Home 2 Go to Preferences Screen Brightness 3 Press Enter repeatedly to cycle through the available screen brightness settings 4 Press Home to exit Preferences and confirm your selection Use a USB Flash Drive to Add a Personal Photo or Ringtone Add personal photos or ringtones to in...

Page 60: ...your USB flash drive as the background picture make sure that the photo is copied to the phone s internal storage Procedure 1 Select Home 2 Select Preferences 3 Use the up and down directional keys to scroll down and select Background Picture 4 Scroll down to the background picture you want highlight the picture and press the Select soft key 5 Press Home to exit Preferences and confirm your select...

Page 61: ... confirm your selection Enable Screen Saver Slide Show You can set your screen saver to display a slide show You can choose to use all pictures stored on the phone or pictures in the cloud Procedure 1 Press Home 2 Go to Preferences Screen Saver Type 3 Press Enter repeatedly to cycle through the available screen saver types 4 After you select Slide Show press Home to exit Preferences and confirm yo...

Page 62: ... Saver Show Custom Contents 3 Press the Enable soft key 4 Press Home to exit Preferences and confirm your selection Disable the Screen Saver You can disable a screen saver or prevent it from starting even if your phone has been idle for the specified period of time Procedure 1 Press Home 2 Go to Preferences Screen Saver 3 Press the Disable softkey 4 Press Home to exit Preferences and confirm your ...

Page 63: ...ne Press the Play soft key to sample the highlighted ringtone 6 Highlight a ringtone and press the Select soft key Change the Volume If necessary increase the volume of your ringtone and the audio during a call Procedure Press one of the Volume keys to increase or decrease the audio Enable Acoustic Echo Cancellation Acoustic echo cancellation AEC reduces or eliminates the sound of your own voice c...

Page 64: ...ress Home to exit Preferences and confirm your selection Disable Acoustic Fence If disabled your headset won t automatically filter out noise from your environment Procedure 1 Press Home 2 Do one of the following Go to Preferences Polycom Acoustic Fence for RJ9 Headset Go to Preferences Polycom Acoustic Fence for handset 3 Press the Disable soft key 4 Press Home to exit Preferences and confirm you...

Page 65: ...omatically returns to the home page after a duration of inactivity The default setting is 1 minute If you disable Auto Home Page the phone won t return to the home page automatically Procedure 1 Press Home 2 Go to Preferences Auto Home Page 3 Press Enter repeatedly to cycle through the available options 4 Press Home to exit Preferences and confirm your selection Select a Different Font You can set...

Page 66: ... Enable soft key 4 Press Home to exit Preferences and confirm your selection Disable Pack Calls On Display If disabled only the current call displays on the screen Procedure 1 Press Home 2 Go to Preferences Pack Calls on Display 3 Press the Disable soft key 4 Press Home to exit Preferences and confirm your selection Silencing the Phone Ringer The Do Not Ring DNR function silences the ringer for in...

Page 67: ...3 Press the Enable softkey 4 Press Home to exit Preferences and confirm your selection VVX Business IP Phone Settings 66 ...

Page 68: ...set to VVX 250 350 and 450 phones Note For information on your headset s features as well as how to sync your headset with your phone see your headset s documentation Connecting a Headset Your phone does the following when connected to analog and USB headsets When an analog headset is connected and in use the headset key glows green Note that the headset key doesn t glow on VVX 150 phones When bot...

Page 69: ...set that supports electronic hookswitch EHS you can place answer and end calls by using the controls on your headset Enable Electronic Hookswitch Enable electronic hookswitch EHS support for Plantronics Jabra or generic DHSG wireless headsets It s disabled by default Procedure 1 Press Home 2 Go to Preferences Electronic Hook Switch 3 Press the Enable soft key 4 Press Home to exit Preferences and c...

Page 70: ...ess IP phones running OBi software 6 4 0 Related Links Answer a Call from an Expansion Module on page 29 Resume a Call on an Expansion Module on page 30 Place a Call from an Expansion Module on page 28 VVX EM 50 Expansion Module Hardware Features The following features are available on the VVX EM 50 expansion module 480 x 800 pixel color LCD display 30 line keys and three display pages which suppo...

Page 71: ...expansion module Fast Flashing Green Indicates an incoming call on a page not currently displayed Press the page key that has a fast flashing green LED indicator to view the contact with an incoming call Slow Flashing Green Indicates a monitored busy lamp field contact on a page not currently displayed is receiving an incoming call Solid Red Indicates the current page displayed 5 USB port on side ...

Page 72: ...ing an incoming call 7 Color Display Displays line numbers monitored contacts contacts presence and favorites Connect a VVX EM50 Expansion Module Expansion modules are powered and signaled by the connected VVX phone and require minimal setup After you connect an expansion module to a phone the module is automatically configured to work with the phone Procedure 1 Power off the VVX 450 business IP p...

Page 73: ...he USB plug on the second VVX EM50 expansion module into the side USB port on the first connected expansion module 5 Using the screw you removed from the first expansion module use a screwdriver and the screw to secure the second expansion module to the first as shown The LED lights on the module s line keys flash red and green as the module starts up Set a Speed Dial on Expansion Modules You can ...

Page 74: ...ity and Timeout on page 57 Navigate Expansion Module Paging The expansion modules with color displays support three pages of line information on the LCD screen for each module connected to a supported VVX phone Each page of the expansion module contains line registrations monitored contacts contacts presence or favorites assigned to line keys Procedure Press a Page key beneath the screen on the ex...

Page 75: ... message indicators An indicator light flashes or onscreen icons display to indicate that you have new messages Adjustable ringtone and volume You can change the ringtone based on call type or assign a specific ringtone to a contact You can also change the volume of the ringer Adjustable call volume While in a call you can raise or lower the volume of the device Visual notifications Status and ico...

Page 76: ...sion Impaired and Blind Users Your phone includes accessibility features to enable those with vision impairments to use various phone features The following table lists the accessibility features for visually impaired and blind users Accessibility Features for Vision Impaired and Blind Users Accessibility Feature Description Adjustable backlight settings You can change the brightness of the screen...

Page 77: ...iscernible number feature and navigation keys Keys on the phone console are discernible by their size and shape Illuminated feature keys Many feature keys illuminate when activated to alert you when a feature is enabled Accessibility Features 76 ...

Page 78: ...ed Temporary Data Clear data cache selection removes all temporary downloaded data on your phone Procedure 1 Go to Settings Clear Data Cache 2 With Clear Data Cache highlighted press Enter 3 Press the OK soft key to run the process Reboot the Phone You can reboot your phone to attempt to clear issues Procedure 1 Go to Settings 2 Press the Reboot soft key 3 Press OK to confirm Product Information T...

Page 79: ... all phone settings to factory default values Procedure 1 On your phone select Home 2 Go to Settings 3 Press the Factory Reset soft key Updating the Phone Firmware Occasionally the phone s firmware requires an update to receive new features enhancements and bug fixes The firmware update process is designed to be simple There are multiple options to update your phone s firmware Related Links Icons ...

Page 80: ...update completes and the phone reboots Update Firmware Using the Native Web Portal You can update your phone s firmware using the native web portal Ask your administrator to enable the Background Update feature so that you can update the phone with a local file Procedure 1 Download the firmware file from OBiTALK com and store it on your computer 2 Open the phone s native web portal in a web browse...

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