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getPwdStatusAux password can not expire node

security.authentication.accounts.adminremote.passwordpolicy

2020-05-07 19:06:36.535 DEBUG SecurityService: SecurityService: login

login, pwStatus 2

2020-05-07 19:06:36.535 DEBUG SecurityService: SecurityService:

setCurrentLoginInfo set login status: lastLoginTime 1588877728,

lastClientType 3, lastClient 192.168.137.1, failedLogins 0

2020-05-07 19:06:36.536 DEBUG SecurityService: SecurityService:

setSuccessfulLoginInfoToConfig successful login, current time 1588878396

2020-05-07 19:06:36.537 DEBUG SecurityService: SecurityService:

LoginNtfy: len 30

2020-05-07 19:06:36.537 DEBUG SecurityService: SecurityService:

SecurityServiceSendNotification(): finished sending the notification,

msg_sendnotification() returned 0

2020-05-07 19:06:36.537 DEBUG SecurityService: SecurityService:

securityserviceproto.cpp SecurityIFLoginStatusPack

Logout:

2020-05-07 19:17:29.313 DEBUG SecurityService: AuthenticationManager:

AuthenticationManager::logout(): username: admin

2020-05-07 19:17:29.313 DEBUG SecurityService: SecurityService:

LogoutNtfy: len 21

2020-05-07 19:17:29.313 DEBUG SecurityService: SecurityService:

SecurityServiceSendNotification(): finished sending the notification,

msg_sendnotification() returned 0

2020-05-07 19:17:29.313 DEBUG SecurityService: SessionManager:

deleteItem(): deleting the session PSllKtLtRoFp

2020-05-07 19:17:29.313 DEBUG SecurityService: SecurityService:

updateSessionCount: Decrement session count for client type '3' to 0

2020-05-07 19:17:29.313 DEBUG SecurityService: SecurityService:

SessionDeleteNtfy: len 52

2020-05-07 19:17:29.313 DEBUG SecurityService: SecurityService:

SecurityServiceSendNotification(): finished sending the notification,

msg_sendnotification() returned 0

2020-05-07 19:17:29.313 DEBUG SecurityService: SecurityService:

securityserviceproto.cpp errorResponsePack

SNMP Reporting

The system supports SNMP versions 1, 2c, and 3.

SNMP can provide the following event information about your system:

▪ Alert conditions located on the system alert screen
▪ Details of jitter, latency, and packet loss
▪ System power on
▪ Successful or unsuccessful administrator login
▪ Call fail for a reason other than a busy line
▪ User help request
▪ Video or audio call connection or disconnection

Note:

Poly doesn’t support SNMP write operations for configuring or provisioning systems.

Troubleshooting

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Summary of Contents for G7500

Page 1: ...ing and administering Poly Polycom products or services go to Polycom Support Plantronics Inc Poly formerly Plantronics and Polycom 345 Encinal Street Santa Cruz California 95060 2021 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc All other trademarks are the property of their respective owners ...

Page 2: ...ystem Ports 13 LED Status Indicators 14 LED Status Indicators for the G7500 System 14 LED Status Indicators for the Studio X50 and Studio X30 Systems 15 Completing Initial System Setup 16 Registering the System with Poly Lens 17 Complete Setup with the System Web Interface 17 Complete Setup with Provisioning 18 Managing Peripheral Devices 18 Pairing IP Devices on the Link Local Network LLN 18 Pair...

Page 3: ...ngs 37 Configuring Wired LAN Settings 37 Automatically Obtain IPv4 Address Settings 37 Manually Configure IPv4 Address Settings 37 Automatically Obtain IPv6 Address Settings 38 Manually Configure IPv6 Address Settings 38 Manually Assign a Host Name and Domain Name 39 Manually Configure DNS Settings 39 Configure System VLAN Settings 39 Configure System 802 1X Settings 40 Configure Wired LAN Options...

Page 4: ...nner 59 Web Proxies 60 Sample PAC File 62 View Connections to the System 63 System Port Usage 63 Configuring Audio Settings 66 Configure General Audio Settings 66 Audio Input 67 Configure IP Microphones 68 Polycom Acoustic Fence 68 Live Microphone Switching on Studio X50 70 Configure HDMI Audio Input 71 Configure 3 5 mm Audio Input 71 Using Poly Trio Microphones 72 Configuring the Microphone Adapt...

Page 5: ... Input Settings 84 Adjust the White Balance 86 Configure Camera Tracking Settings for Studio X50 or Studio X30 86 Configure Camera Tracking Settings for G7500 87 Presenter Mode 88 Sharing Content 89 Default Option for Sharing Content 89 Customizing the Local Interface 90 Configure Dual Monitor Display Settings 90 System Maintenance 91 Unlock System Settings 91 Updating Software 91 Updating Paired ...

Page 6: ...ing 106 Configure Logging to System Internal Storage 108 Sample Log File 108 SNMP Reporting 109 Configure SNMP 110 Download MIBs 112 Checking System Status 112 Check Status in Local Interface 112 Check Provisioning Results 113 Paired IP Devices 114 Audio Tests 114 LED Status Indicators for the System LAN Ports 115 Fix Polycom Acoustic Fence Issues with G7500 116 Test Connection with Another System...

Page 7: ...deo teleconferencing and voice or data equipment OpenSIP networks and VoIP endpoint environments Related Poly and Partner Resources See the following sites for information related to this product The Poly Online Support Center is the entry point to online product service and solution support information including Video Tutorials Documents Software Knowledge Base Community Discussions Poly Universi...

Page 8: ...ders deliver high value business solutions that meet critical customer needs making it easy for you to communicate face to face using the applications and devices you use every day The Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration Before You Begin 7 ...

Page 9: ...ice com en us teams For network preparation information see Prepare your environment for Microsoft Teams Rooms For account configuration information see Configure Accounts for Microsoft Teams Rooms GoToRoom by LogMeIn https support goto com products StarLeaf https support starleaf com RingCentral Rooms RCV Rooms https support ringcentral com Dialpad https help dialpad com Product Overview of Poly ...

Page 10: ... the room Hi fidelity built in stereo microphones that pick up sound within 7 62 m 25 ft and use spatial audio for life like presence and clarity Poly NoiseBlockAI which eliminates background and extraneous sound during calls in common working environments Dual stereo speakers HDMI Single input and dual output Using a wired or wireless USB mouse as an input device Poly Studio X30 Features and Capa...

Page 11: ...he system during maintenance activities for example while a software update is in progress Related Links Restart the System on page 97 Navigating the System You can navigate the system using the system web interface Access the System Web Interface Access the system web interface to perform administrative tasks The system web interface enables you to do the following actions Finish setting up your ...

Page 12: ...erview of Poly G7500 Studio X50 and Studio X30 Hardware The following figures and tables provide information about hardware features available on your system Poly G7500 System Ports The following illustration and table explain the ports on the back panel of your G7500 system G7500 System Back Panel Port Descriptions Ref Number Port Description 1 3 5 mm audio line out 2 3 5 mm audio line in 3 Secur...

Page 13: ...phones on page 69 LED Status Indicators for the System LAN Ports on page 115 Poly Studio X50 System Ports The following illustration and table explain the ports on your Poly Studio X50 system Poly Studio X50 System Port Descriptions Ref Number Port Description 1 3 5 mm audio line in 2 3 5 mm audio line out 3 Polycom RealPresence Debut expansion microphone connection 4 USB C port 5 USB ports 6 Fact...

Page 14: ...m Ports The following illustration and table explain the ports on your Poly Studio X30 system Poly Studio X30 System Port Descriptions Ref Number Port Description 1 Power cord port 2 Security lock 3 Factory restore pinhole 4 HDMI output for the primary monitor 5 USB C port 6 HDMI input for sharing content for example from a laptop 7 USB port 8 LAN connection for the system Setting Up the System 13...

Page 15: ...ators for the G7500 System Use the LED on the front right corner of the codec to get information on the state of your system G7500 System LED Status Indicators Indicator Status Blinking white Powering on Solid white Working normally Solid green In a call Blinking amber Update in progress Solid amber Sleeping Blinking red Error preventing normal operation Solid red Muted microphone Setting Up the S...

Page 16: ... group framing and speaker tracking mode Indicating the direction of the camera that you customize in pan tilt zoom PTZ mode Solid amber Twelve in the middle Standing by The system is in sleep mode with no active video output Pulsing red Twelve in the middle Call on hold Pulsing green Twelve in the middle Call on hold by far site Solid white for 3 seconds Twelve in the middle Saving a preset Solid...

Page 17: ...n for call related features Contact your conferencing partner for information If the system isn t connected to a valid network at startup it prompts you to connect to Ethernet or configure Wi Fi Note Only Zoom Rooms and Microsoft Teams support a Wi Fi connection as the primary network If you change to an unsupported conferencing application a message displays indicating you must connect to the Eth...

Page 18: ... after a reset or factory restore Related Links Register Later on page 17 Verify Poly Lens Registration Status on page 117 Register Later If you don t register during setup you can do so on the Poly Lens registration page Procedure 1 Go to https lens poly com go 2 Follow the instructions to register your system Related Links Register During System Setup on page 17 Verify Poly Lens Registration Sta...

Page 19: ...ference Guide on the Poly Documentation Library for detailed descriptions about configuration parameters and their permitted values sec auth admin password device local country device local timezone The provisioning service automatically configures these settings on your system Initial system setup is complete You can start using the system Related Links Register the System with RealPresence Resou...

Page 20: ... IP device to use it with your system Know the MAC address of the device you re pairing Procedure 1 Connect the device to an LLN port on the back of your system 2 In the system web interface go to General Settings Device Management 3 Under Available Devices find the device by its MAC address for example 00e0db4cf0be and select Pair If paired successfully the device displays under Connected Devices...

Page 21: ...ystem and the following network components must be unblocked Multicast address 224 0 0 200 TCP port 2000 UDP port 18888 Know the MAC address of the device you re pairing A device may pair automatically after connecting to the network However you may need to manually pair a device in the following situations The device doesn t automatically pair during setup with the system you purchased You want t...

Page 22: ...ces which shows discovered devices you can pair with the system Related Links Move a Microphone Adapter to Another Location on page 27 Connect a USB Device You can use some devices such as a Windows or Mac laptop with a USB connection to your video system See the latest Release Notes for supported USB devices Procedure Connect the device to a USB port on the back of your system Poly Bluetooth Remo...

Page 23: ... once displays the symbol Pressing the button twice quickly displays the symbol Button function Specifies the behavior of the button on the remote control then Pressing the button once displays the symbol Pressing the button twice quickly displays a period then Pressing the button once displays a period Pressing the button twice quickly displays the symbol 3 Select Save Pair a Remote Control In mo...

Page 24: ...e control closer to the system than other remote controls and try to pair again Unpair a Remote Control You can unpair a remote control if you no longer want to use it with your system Procedure 1 In the system web interface go to Remote Control 2 Select Unpair Remote The remote control unpairs IP Microphones You can use a combination of IP based Polycom table and ceiling microphones with your G75...

Page 25: ...ro USB debugging port 2 Factory restore pinhole 3 Link local network LLN connection Poly IP Ceiling Microphone Ports The following illustration and table explain the ports on the ceiling microphone Poly IP Table Microphone Port Descriptions Ref Number Port Description 1 Link local network LLN connection 2 Microphone cable connector 3 Microphone cable connector Setting Up the System 24 ...

Page 26: ... in progress Blinking amber Factory restore in progress Blinking blue Ready to pair Solid blue Paired successfully Poly Microphone IP Adapter The Poly Microphone IP Adapter lets you connect non IP Polycom audio devices with your system For example if your Polycom microphone uses a Walta Walta cable you can connect it to your system through the microphone adapter The Studio X50 and Studio X30 don t...

Page 27: ... debugging port 2 Polycom microphone Walta Walta connector 3 Power 4 Link local network LLN connection 5 LED status indicator 6 Factory restore pinhole LED Status Indicators for the Microphone Adapter Use the LED to get information on the state of your microphone adapter Microphone Adapter LED Status Indicators Indicator Status Blinking white Powering on Setting Up the System 26 ...

Page 28: ...t a non IP Polycom microphone to the microphone adapter use a RealPresence Group Series microphone array Walta Walta cable You can then daisy chain up to three more microphones to the one directly connected to the adapter For more information see the Polycom Microphone IP Adapter Setup Sheet Move a Microphone Adapter to Another Location You might need to move your microphone adapter from a system ...

Page 29: ...gn it a room name Procedure 1 In the system web interface go to General Settings System Settings 2 Edit the Device Name Room Name or both The system supports double byte characters The Device Name field accepts all alphanumeric and special character formats including foreign language characters and has a maximum limit of 40 characters 3 Select Save Provide Contact Information Enter contact informa...

Page 30: ... Specifies the time difference between GMT and your location Time Server Specifies if you want to automatically or manually configure the system to use a time server You can also select Off to manually enter the date and time Primary Time Server Address Specifies the address of the primary time server your system uses when you set Time Server to Manual Secondary Time Server Address Specifies the a...

Page 31: ...ace on page 17 Set the Local Interface Language Change the language that users see on the system local interface Procedure 1 In the system web interface go to General Settings 2 Select System Language and choose a language Configure Sleep Settings Configure when you want your device to go to sleep after a period of inactivity Sleep mode can help prevent monitor burn in Procedure 1 In the system we...

Page 32: ...ut of office hours begin End Time When out of office hours end 3 Select Save Change Studio X50 and Studio X30 LED Bar Brightness If you re sitting close to the system and monitor bright LEDs can affect the video white balance causing odd coloration of the video output To correct issues such as this adjust your system s LED bar brightness Procedure 1 In the system web interface go to General Settin...

Page 33: ... its products and services by allowing the collection of usage data from your system With your agreement the system sends the following information to Polycom Cloud Services and the Device Analytics service Basic device information including hardware and software versions Basic device configuration data Data and statistics related to device or feature usage Device health data including CPU and mem...

Page 34: ...ed values are read only or unavailable The system automatically checks for and runs software updates every time it restarts and at an interval set by the service If a registered system fails to detect the service when it restarts or checks for updates an alert displays on System Status If the system loses registration with the service it continues to use the most recent configuration it received T...

Page 35: ...t a provisioning server complete the following fields contact your network administrator for help Setting Description Authentication Type The type of authentication the system uses to connect to the provisioning server Server Address Address of the system running the provisioning service The format is https server ucservice For example https video myrpp poly com ucservice Domain Name Domain for re...

Page 36: ...he Poly Lens Provisioning Service Provision your system with Poly Lens to easily configure and manage your systems For information on how to provision your system with Poly Lens see the Poly Lens Help Documentation Procedure 1 In the system web interface go to Servers Provisioning Server 2 Select Enable Provisioning 3 In the Authentication Type field select Basic 4 Optional If your system didn t d...

Page 37: ...formation that matches one of the address formats Procedure Configure your DHCP server to send the username password and URL of your provisioning service in the following format For Polycom RealPresence Resource Manager use https shareduserID sharedpassword server ucservice For example https mySharedID mySharedPW video example com ucservice For Poly Lens use https ServerUser ServerPassword ServerA...

Page 38: ... automatically If this behavior is turned off you can turn it back on You must have a DHCP server deployed in your environment Procedure 1 In the system web interface go to Network LAN Network IP Addresses 2 For IP Address select Obtain IP address automatically Some of your IP address settings populate automatically and are read only 3 Select Save Manually Configure IPv4 Address Settings You can m...

Page 39: ...teless address autoconfiguration SLAAC to automatically obtain IP address Manually Configure IPv6 Address Settings You can manually configure the system s IPv6 address settings Warning If your network environment only supports IPv6 you must manually configure a static IPv4 address For example manually configure the IPv4 IP address to 192 168 0 4 Procedure 1 In the system web interface go to Networ...

Page 40: ...our system If your system gets its IP address automatically using DHCP you can t configure these settings They display as read only Procedure 1 In the system web interface go to Network DNS 2 Enter the DNS server addresses your system uses you can enter up to four addresses 3 Select Save Configure System VLAN Settings You can configure your system s virtual LAN VLAN settings Note VLAN isn t suppor...

Page 41: ... 802 1X authentication when connecting to the wired LAN Install the PKI certificates on your system required for authenticating with your network Note 802 1X isn t supported in IPv6 environments The system supports the following authentication protocols EAP MD5 EAP TLS EAP TTLS EAP MSCHAPv2 EAP GTC EAP PEAPv0 MSCHAPv2 EAP MSCHAPv2 EAP GTC Procedure 1 In the system web interface go to Network LAN N...

Page 42: ...etting this setting is read only Duplex Mode under General Settings in the local interface Specifies the duplex mode to use Note that the switch must support the speed you choose If you enable the Autonegotiation setting this setting is read only Ignore Redirect Messages Enables the system to ignore ICMP redirect messages Polycom recommends that you enable this setting in most circumstances ICMP T...

Page 43: ...bout all the devices connected to that switch The LLDP protocol is formally specified in standards document IEEE 802 1AB Related Links Configure System VLAN Settings on page 39 LLMP MED Information Discovery LLDP MED enables the following information discovery for your systems Auto discovery of LAN policies enabling plug and play networking Inventory management which allows network administrators ...

Page 44: ...d 5 GHz spectrums Note The quality of your calls is dependent on the quality of your Wi Fi signal The system doesn t support Wi Fi as a primary network for the following conferencing providers or modes Poly Video Mode GoToRoom StarLeaf RingCentral Rooms Dialpad The system doesn t support the following options if you configure Wi Fi as your primary network Web proxy Provisioning 802 1x authenticati...

Page 45: ... IP address select Obtain IP address automatically You must have a DHCP server in your environment to use this option To enter a specific Wi Fi network IP address select Enter IP address manually Your IP Address is Specifies the IP address for the Wi Fi network This setting is read only if your system gets its IP address automatically Subnet Mask Specifies the subnet mask address for the Wi Fi net...

Page 46: ...es the alternate DNS server address for the Wi Fi network This setting is read only if your system gets its IP address automatically 5 Select Connect If you re using Microsoft Team Rooms as a provider reboot the system Configuring Network Settings 45 ...

Page 47: ...nal authentication for the following system interfaces Local interface System web interface Local Accounts The system stores local account IDs and passwords Configure Password Policies You can specify requirements for administrator remote access and SNMP passwords for your system Poly strongly recommends that you create an administrator password for your system Administrators set password policies...

Page 48: ...or example if you set this to 3 123abc can change to 345cde but not to 234bcd Maximum Consecutive Repeated Characters The maximum number of consecutive repeated characters allowed in a password For example if you set this to 3 aaa123 is a valid password but aaaa123 is not Password Expiration Warning Specifies how many days in advance a warning displays indicating that the password expires soon if ...

Page 49: ... option to also use the room password for remote logins Disable this option to require a separate password for remote logins 3 Select Save Related Links Complete Setup with the System Web Interface on page 17 Configure Account Lockout Settings Account lockout controls prevent unauthorized access to your system Procedure 1 In the system web interface go to Security Local Accounts 2 Configure the fo...

Page 50: ...er you can access the system using the system web interface Enable Diagnostics Port Idle Session Timeout Specifies whether to allow the diagnostics port to time out and close the active session at the configured time interval of no activity or not You set the timeout at Idle Session Timeout in Minutes Enable API Port Idle Session Timeout Specifies whether to allow the API port to time out and clos...

Page 51: ...nt of time that the web interface remains locked due to failed login attempts When this period expires the failed login attempts counter resets and you can try to log in again Reset Port Lock Counter After Specifies the number of hours starting with the first failed login attempt during which subsequent failed login attempts are counted against the maximum number allowed Lock Port After Failed Log...

Page 52: ... kernel SECURITY NIDS unknown_udp IN eth0 OUT MAC 00 e0 db 08 9a ff 00 19 aa da 11 c3 08 00 SRC 172 18 1 80 DST 172 18 1 170 LEN 28 TOS 0x00 PREC 0x00 TTL 63 ID 22458 PROTO UDP SPT 1450 DPT 7788 LEN 8 PKI Certificates If your organization uses a public key infrastructure PKI for securing network connections Poly recommends that you have a strong understanding of certificate management and how it a...

Page 53: ...sing a Provisioning Service on page 33 Configure System 802 1X Settings on page 40 Create a Certificate Signing Request If you deploy a PKI in your environment create a CSR to make sure your system or device is trusted by its network peers Note Only one CSR can exist at a time After a CSR is generated get it signed and installed on your system before creating another If you generate a CSR and gene...

Page 54: ... SAN IPv4 Address Default is the IPv4 address of the system Maximum characters 15 User Principle Name UPN Specifies the user and domain name to log in to a Windows domain for example UserName YourDomain com This is the userPrincipalName attribute of the account object in Active Directory Relate this setting to the 802 1X identity and password you specified on the Network LAN Options page Default i...

Page 55: ...mum characters 128 State or Province ST Specifies the state or province where your organization is located Default is blank Maximum characters 128 Country C Displays the country selected in the setup wizard You can t change this setting here SAN FQDN Specifies the FQDN assigned to the system This is the same as the Common Name CN but it isn t truncated Default is blank Maximum characters 253 SAN A...

Page 56: ...From Server Determines whether your system requires a remote server to present a valid certificate when connecting to it for services such as provisioning Always Validate Peer Certificates From Browser Determines whether your system requires a web browser to present a valid certificate when connecting to it Note If you are using private PKI certificates in your environment and want HTTPS software ...

Page 57: ...es It includes information about which entity a certificate is issued to who issued it when it expires and the certificate type server client or CA 2 To view the contents of a certificate select Visibility in the same row as the certificate The certificate contents display in plain text View a TC8 Certificate The system lists user installed TC8 certificates in the system web interface where you al...

Page 58: ...ertificates in the issuing CA s chain of trust for that CRL This option is not available if your CRL is provisioned to the system Procedure 1 In the system web interface go to Security Certificates 2 Configure the following settings Setting Description Revocation Method To use the CRL revocation method select CRL Allow Incomplete Revocation Checks When enabled a certificate in the chain of trust v...

Page 59: ...tem web interface Note If your IP addresses are dynamically assigned make sure the allow list is updated so those hosts can connect to your system Add IP Addresses to the Allow List You can add and edit specific IP addresses to an allow list for your system Warning Once you save the IP allow list you can access the system web interface of only those devices on the list If your current device isn t...

Page 60: ...172 26 16 0 24 IPv6 Address Formats For IPv6 addresses you can use a Classless Inter Domain Routing CIDR notation to represent a range of IP addresses The following are valid IPv6 formats for your system 1 2001 db8 abc def 10 242 12 23 2001 db8 48 2001 db8 abcd 0012 0 64 2001 0db8 85a3 0000 0000 1234 0abc cdef Call Encryption Check your conferencing application documentation for information about ...

Page 61: ...ic Specify the proxy credentials and URL for automatically downloading a PAC file Manual Specify the proxy address port and credentials This method lets you configure your system with only one proxy If your configuration includes automatically downloading a PAC file there must be an expiration associated with the file so the system knows when to download a new one Make sure your PAC file server in...

Page 62: ...bsequent files before the current file expires Set Up Semi Automatic Web Proxy Configuration With semiautomatic web proxy configuration you must specify the URL your system uses to download a proxy auto configuration PAC file Procedure 1 In the system web interface go to Network LAN Network Web Proxy Settings 2 Select Automatic Configuration 3 If checked clear the Enable WPAD check box 4 Enter the...

Page 63: ...ample PAC File A proxy auto configuration PAC file is a text file that instructs your system to forward traffic to a proxy server The following code shows a sample PAC file function FindProxyForURL url host if url substring 0 5 http return PROXY 10 221 77 3 8080 PROXY 10 221 76 7 8080 DIRECT else if url substring 0 6 https return PROXY 10 221 77 3 8080 PROXY 10 221 76 7 8080 DIRECT else return DIR...

Page 64: ...your system This list doesn t show details related to sharing content For example if someone shares a video from an HDMI connected laptop you don t see that this device is connected to the system Procedure In the system web interface go to Diagnostics Sessions System Port Usage The following table lists the inbound outbound and bidirectional ports used by your system Note Check your conferencing a...

Page 65: ... API Yes No 514 Outbound Static UDP Remote logging No Yes 601 Outbound Static TCP Remote logging No Yes 2000 Inbound Static UDP Multicast pairing Yes No 4443 Bidirectional Static TCP TLS Web server for peripheral device software downloads and log uploads Yes No 5001 Inbound Static TCP TLS Polycom Content App Yes No 6514 Outbound Static TLS Remote logging No Yes 7080 Inbound Static TCP Web services...

Page 66: ...Default Configurable Port 44444 Inbound Static TCP Content stream Yes No Various Other ports may be used depending on the conferencing application you ve selected See the partner s relevant documentation for more information Securing the System 65 ...

Page 67: ...tings are unavailable when you connect a SoundStructure digital mixer to your system Procedure 1 In the system web interface go to Audio Video Audio General Audio Settings 2 Configure the following settings your changes save automatically Setting Description Polycom StereoSurround Enables Polycom StereoSurround software for all calls Note Enabling this setting disables Polycom Acoustic Fence techn...

Page 68: ...e system transmits sound Unless otherwise advised you should set this value to 0 dB Enable Audio Mute Reminder Specifies if the system displays a notification that the microphones are muted when it detects someone speaking Related Links Test Speakers on page 114 Audio Input You can connect several types of microphones to your system The following audio inputs are supported IP based Poly microphone...

Page 69: ...crophones If you enable this feature the system automatically assigns left and right channels for the microphone based on the sound it senses from the left and right speakers Polycom Acoustic Fence Polycom Acoustic Fence technology creates a virtual audio fence that blocks sounds from outside the fence It suppresses background noise during calls to enhance audio quality for call participants Polyc...

Page 70: ...nd Procedure 1 In the system web interface go to Audio Video Audio General Audio Settings 2 Select the Enable Acoustic Fence check box 3 Set Acoustic Fence Sensitivity to adjust the width of the audio fence beam For Studio X50 and Studio X30 systems Higher values increase the width of the audio fence beam Use 1 for the narrowest beam 12 degrees or 10 for the widest beam 120 degrees If Acoustic Fen...

Page 71: ...G7500 system Note If you use a mix of table and ceiling microphones the primary microphone must be a table microphone The primary microphone can be a ceiling microphone if you use only that type of microphone Procedure 1 Disconnect all microphones from the LLN ports on the back of your system 2 Reconnect the microphone you want to be the primary Your primary microphone is set up 3 Connect the othe...

Page 72: ...ystem routes and controls audio from the 3 5 mm stereo input The Studio X30 doesn t support 3 5 mm audio input Procedure 1 In the system web interface go to Audio Video Audio Audio Input 3 5 mm 2 For Audio Input Level set the left and right channel levels by choosing a value from 0 to 10 The audio meters display the input s left and right channel levels 3 Choose one of the following Playback Optio...

Page 73: ...g microphones in addition to the Poly Trio microphones Poly Trio Expansion Microphones Studio X50 and Studio X30 built in microphones speaker locating only Also note the following when using Poly Trio microphones with your video system You can t use Poly IP audio devices including table and ceiling microphones and the microphone adapter Polycom Acoustic Fence technology isn t available Polycom Ste...

Page 74: ...ealPresence Group Series microphone array configuration uses stereo audio by default but the microphone adapter supports only mono mode Related Links Poly Microphone IP Adapter on page 25 Audio Output You have different options to play audio on your system to fit your setup You can use the primary monitor s built in speakers the Studio X50 and Studio X30 systems built in speakers or you can connec...

Page 75: ... Microsoft Teams Rooms Enabling the phone s speakers requires a system restart Procedure 1 In the system web interface go to Audio Video Audio General Audio Settings 2 Select the Enable Poly Trio Audio Speakers and Microphones check box then Continue to confirm the restart Choose Speakers When Paired with Poly Trio In or out of a call you can toggle whether you want to use Poly Trio connected moni...

Page 76: ...ons aren t supported Using USB and Bluetooth Headsets You can use USB and Bluetooth headsets with your system Bluetooth headsets require a USB adapter When connected you can control your headset audio but not the system audio such as mute or volume control Only headsets with the following specifications are supported 48 kHz sample rate Dual channels 16 bit pulse code modulation PCM Using the Shure...

Page 77: ... as a microphone if you don t connect other microphones to the system Enable USB Audio USB audio connections for example a USB headset don t work by default Procedure 1 In the system web interface go to Audio Video Audio General Audio Settings 2 Select the Enable USB Audio check box Configuring Audio Settings 76 ...

Page 78: ...Monitor 2 The Studio X30 system doesn t have a second HDMI output Input for content sharing including audio streaming Note the following The system supports only HDMI to HDMI connections and doesn t support display conversions such as VGA to HDMI or HDMI to DVI cable converters The HDMI specifications don t provide maximum cable length definitions The requirements defined in the specification impl...

Page 79: ...support the following HDMI output resolutions and frame rates when using two monitors Note 4K resolution 3840 2160p isn t supported when you configure your system for dual monitors If you want to use 4K set Monitor 2 to Off in the system web interface Supported HDMI Output Resolutions and Frame Rates for Dual Monitor Setups Output Resolution Frame Rates fps FHD 1920 1080p 50 60 Supported HDMI Inpu...

Page 80: ...itors Interlaced modes aren t supported Procedure 1 In the system web interface go to Audio Video Monitors 2 Configure the following settings your changes save automatically Setting Description Configure Monitor Specifies monitor settings Automatic Default Detects the highest supported resolution of the connected monitors When you select this option the Resolution setting is disabled Manual You ca...

Page 81: ... swipe left 2 Go to Settings Diagnostics Touch Configuration 3 On each screen select the Hand icon 4 Select Finish Configuration Monitors with CEC You can use some Consumer Electronics Control CEC features with HDMI connected monitors that support the CEC protocol Your system supports the following CEC commands System Standby When the system goes to sleep connected monitors switch to standby mode ...

Page 82: ...t settings in the system web interface See the latest Release Notes for specific information about the cameras you can use with your system Note If you connect an unsupported camera the system still attempts to show video Poly can t guarantee that the results are optimal or that the available settings are the same as a supported camera Procedure 1 In the system web interface go to Audio Video Vide...

Page 83: ...aults After changing camera settings you can quickly reset all camera settings to the default configuration Procedure 1 In the system web interface go to Audio Video Video Inputs 2 Select Reset to Defaults 3 Select Continue Camera settings reset to the default configuration Calibrate EagleEye Producer Group Framing Calibrate your EagleEye Producer camera to align with your EagleEye camera using th...

Page 84: ...mera Poly supports the INOGENI 4K2USB3 4K HDMI to USB 3 0 Capture Device Note The INOGENI 4K2USB3 defaults to a 4K output resolution Poly recommends updating the device to firmware release 8 39 or higher and using the INOGENI Control App v2 81 or higher Configure the maximum resolution to match the HDMI input source you intend to connect to the INOGENI 4K2USB3 For example if the HDMI input source ...

Page 85: ... One HDCI camera Studio X50 Supports a maximum of one connected camera at a time One USB A camera Built in camera Studio X30 Doesn t support multicamera connections Configuring Video Input Settings You can customize your video input settings such as enabling connected cameras adjusting camera orientation or specifying whether people or content display on connected monitors Your system supports two...

Page 86: ...Compensation Specifies if the camera automatically adjusts for a bright background Use backlight compensation when the subject appears darker than the background Skin Enhancement Enables or disables natural skin color enhancements for participants Wide Dynamic Range Enables or disables re exposure according to the framed area instead of full view Framing Size Specifies the framing view Wide Establ...

Page 87: ...ghting Color Temperature Term Some cameras provide text descriptions of available color temperatures for example Fluorescent or Shade Off 3 Select Save Configure Camera Tracking Settings for Studio X50 or Studio X30 With Studio X50 and Studio X30 systems Poly camera tracking technology can automatically frame groups of people and follow conversations in small and medium rooms Tracking options and ...

Page 88: ...and specify a Tracking Mode Frame Group The camera automatically locates and frames all the people in the room Frame Group with Transition The camera automatically locates and frames people in the room while moving the camera For example if someone enters the room you might see the camera pan until that person is in view This option is available only using an EagleEye Producer camera Frame Speaker...

Page 89: ...ith the presentation background If you position the camera at the speaker s eye level the device may be positioned too high to capture all the content on the screen If you position the camera lower than the speaker s upper chest the speaker s head may not appear in the camera view If other people are in camera view ensure they re not speaking and minimize background noises Provide sufficient light...

Page 90: ...ays of sharing content Refer to partner documentation for information on their content sharing capabilities Default Option for Sharing Content Once your system is running and configured for your environment users can share content from their personal devices with no additional setup using the following methods Wired input A laptop or desktop connected to the system through HDMI 89 ...

Page 91: ... Studio X30 system supports only one monitor Procedure 1 In the system web interface go to Audio Video Monitors 2 Configure the following settings your changes save automatically Setting Description Self View Size Specifies how the self view window displays when others join a call Corner Displays the self view in the corner of Monitor 2 Full Screen Displays the self view on the entire screen of Mo...

Page 92: ...interface are locked by default You can unlock these setting with your system s local administrator credentials Procedure 1 From the far right border of the screen swipe left and select Settings 2 Select a setting with a Lock 3 Enter your local administrator credentials to unlock the setting Note Settings lock again if you exit the Settings screen restart the system or power off the system Updatin...

Page 93: ...mentation for information on updating the phone using the following methods Automatic Updates Provision your phone with Poly UC Software This method works when the phone is paired with the video system Manual Updates Upgrade the phone with a USB flash drive You must first set the phone to Hub mode before you can update Note Unlike some other peripherals you can t update a paired Poly Trio from the...

Page 94: ...he system web interface are unavailable You must configure the software update method using your chosen provisioning method Procedure 1 In the system web interface go to General Settings Device Management 2 Select one of the following options in the Download Update From field Software Update Method Description Poly Online Support Center A software server hosted by Poly System Maintenance 93 ...

Page 95: ...ust have this exact folder structure eecube Config image zip version videocodec Config poly video version zip release json version ipmic Config image zip version micadapter Config image zip version touchctrl Config poly tc8 version zip version release json softwareupdate cfg Note If you are using private PKI certificates in your environment and want HTTPS software downloads to work you must instal...

Page 96: ...utomatically Update Software You can automatically update the software of your system and some of its paired devices Procedure 1 In the system web interface go to General Settings Device Management 2 Select Enable Automatic Updates Unless you specify a maintenance window your system tries to update a minute after you enable this setting If an update isn t available at the time the system tries aga...

Page 97: ...mera that isn t running the latest software the call ends and the camera software update starts Related Links Configure General Camera Settings on page 81 Downgrading Software Manually downgrade software using a USB flash drive or the system web interface if your system doesn t use a provisioning server Make sure that system supports the selected provider in the version you re downgrading to Warni...

Page 98: ...your system software and some of its paired devices not a TC8 device using a USB flash drive Before you downgrade Poly recommends doing the following Check the software version you re running You can find the software version on the system web interface Dashboard Make sure automatic updates are disabled on General Settings Device Management Procedure 1 Download an older software version to a USB f...

Page 99: ... and complete the initial system setup The system requires an active network connection after switching your provider to Device Mode Changing the provider to Device Mode disables Airplay and Miracast in the system web interface Procedure 1 In the system web interface go to General Settings Provider 2 In the Provider drop down menu choose Device Mode 3 Select Save then select Restart The system res...

Page 100: ... Version History section for the current factory restore version The system doesn t save the following data with a factory restore Current software version Logs User installed PKI certificates Local directory entries Call detail record CDR Procedure 1 Disconnect the power supply to turn off the system 2 Do one of the following On the front of the G7500 insert a straightened paper clip through the ...

Page 101: ...the back of the table microphone insert a straightened paper clip through the factory restore pinhole 3 Press and hold the restore button for 5 seconds then release it when the microphone LED blinks amber Note Don t power off the microphone during this process It restarts when complete Related Links IP Microphones on page 23 Factory Restore a Ceiling Microphone You can restore a microphone to its ...

Page 102: ... towards the end opposite to the enclosure s RJ 45 connector If you can t see the RJ 45 connector look for the small black button on the microphone cable Facing that button at the 12 o clock position the sensor is located toward the 9 o clock position 4 Line up the center of the magnet with the sensor and hold it no more than 19 mm 3 4 in away from the enclosure for approximately 7 seconds The mic...

Page 103: ...from Polycom Support and save the package to the root directory of a USB flash drive Insert the USB flash drive into a USB port Note Poly recommends formatting your USB flash drive with the FAT32 file system 3 Insert a straightened paper clip through the factory restore button pinhole 4 While continuing to hold the restore button reconnect the power supply to turn the microphone adapter on 5 Hold ...

Page 104: ...ose and fix problems while using your system Logs Logs contain information about system activities and configurations to help you troubleshoot issues Note If your system experiences a sudden loss of power your system loses all logs since the last system reboot or log download Consolidated System and Peripheral Device Logs Event information about your system and some of its connected devices are av...

Page 105: ...he following settings Setting Description Current Percent Filled Displays as a percentage how full the logs are When the logs are full system deletes the oldest entries Percent Filled Threshold Reaching the threshold you configure here creates a log entry and automatically transfers logs if you set Transfer Frequency to Auto At Threshold Folder Name Specifies the folder name for log transfers Sele...

Page 106: ... Sets the minimum log level of messages stored in the system s flash memory Poly recommends that you use the default value When you enable remote logging the log level is the same for both remote and local logging Set one of the following log levels Poly recommends that you enable automatic transfer of logs to a USB flash drive when using one of these setting Debug Logs all messages Info Warning C...

Page 107: ...Select Start Note Wait until the system displays a message that the log transfer has completed successfully before you remove the USB flash drive The system saves a file in the USB flash drive named according to the settings in the system web interface Configure Remote Logging You can configure your system to send the event details it collects to a remote logging server using syslog or a similar m...

Page 108: ...s Remote Log Server Address Specifies the server address and port If you don t specify the port the system uses a default destination port The system determines the default port by how you configure Remote Log Server Transport Protocol UDP 514 TCP 601 TLS 6514 You can specify the address and port in the following formats IPv4 address 192 0 2 0 port where port is the elective destination port numbe...

Page 109: ...curityService createSession ClientType is 3 location 192 168 137 1 name Mozilla 5 0 Windows NT 10 0 Win64 x64 AppleWebKit 537 36 KHTML like Gecko Chrome 81 0 4044 129 Safari 537 36 2020 05 07 19 06 36 526 DEBUG SecurityService SecurityService In createSession sessionId PSLgZBGvGw7I 2020 05 07 19 06 36 526 DEBUG SecurityService SecurityService createSession The password is not empty setting the use...

Page 110: ... 21 2020 05 07 19 17 29 313 DEBUG SecurityService SecurityService SecurityServiceSendNotification finished sending the notification msg_sendnotification returned 0 2020 05 07 19 17 29 313 DEBUG SecurityService SessionManager deleteItem deleting the session PSllKtLtRoFp 2020 05 07 19 17 29 313 DEBUG SecurityService SecurityService updateSessionCount Decrement session count for client type 3 to 0 20...

Page 111: ...your system to use the SNMPv1 protocol Due to security issues Poly recommends that you don t enable this setting Version2c Enables your system to use the SNMPv2c protocol Due to security issues Poly recommends that you don t enable this setting Version3 Enables your system to use the SNMPv3 protocol Enabled by default you can t configure other SNMPv3 settings unless this is on Read Only Community ...

Page 112: ... SNMPv3 privacy encryption password The maximum length is 48 characters Engine ID Specifies the unique ID of the SNMPv3 engine You might need this information to match the configuration of an SNMP console application The ID is automatically generated but you can create your own as long as it is between 10 and 32 hexadecimal digits You can separate each group of two hex digits by a colon to form a ...

Page 113: ... Checking System Status You can verify the status of your system in the local and system web interfaces Status information also include details about connected devices and system services The system displays statuses using three colors Green indicates the device or service is working or registered Red indicates an alert Gray indicates the device or service is unavailable or unregistered Some statu...

Page 114: ...isioning Results To verify your settings are provisioned the way you want you can see if the configuration parameters were applied successfully to your system Make sure your system is registered with a provisioning service such as RealPresence Resource Manager Procedure 1 In the system web interface go to Servers Provisioning Server 2 Select Show Results and verify if parameters applied successful...

Page 115: ...ct Left to test the left speaker Select Right to test the right speaker Select Both to test both speakers if you enable Polycom StereoSurround If you run a test during a call people on the far site also hear the test tone A 473 Hz tone indicates that the local audio connections are correct Related Links Configure General Audio Settings on page 66 Test Audio Levels Audio meters show you real time a...

Page 116: ...are connected If the system is in a call the far site hears the tone 4 Optional Exchange the right and left speakers if they are reversed 5 Adjust the volume control on your external audio amplifier so that the test tone sounds as loud as a person speaking in the room If you use a Sound Pressure Level SPL meter it should measure approximately 80 to 90 dBA in the middle of the room 6 Repeat these s...

Page 117: ... another system This test isn t available on the TC8 device and the system web interface Procedure 1 In the local interface from the right border of your screen swipe left 2 Go to Settings Diagnostics 3 Go to Ping 4 Enter the IP address or URL of the system you want to call 5 Select Start If the test is successful an abbreviated Internet Control Message Protocol ICMP message displays You see H 323...

Page 118: ...ses which you see on the Web Proxy Settings page of the system web interface PAC File Status Status Description Success File successfully downloaded to your system In Progress File is downloading to your system WPAD Failed File download URL wasn t discovered using DHCP option 252 Download Failed File didn t download Expired File is expired Verify the PAC File Contents You can check the contents of...

Page 119: ... A Portion of the EagleEye Cube USB Camera Name Is Cut Off Names created using the Polycom Companion app can be up to 60 characters long but your system cuts off the name after 32 characters Procedure Use a camera name that isn t longer than 32 characters Monitor Loses Signal After Monitor Swap Swapping a 4K monitor for a 1080p monitor while your system is asleep results in losing the monitor sign...

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