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USER GUIDE

1.1 | August 2019 | 3725-64540-001A

Poly EagleEye Cube USB Camera

Getting Help

For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060

©

 2019 Plantronics, Inc. All rights reserved. Poly, the propeller

design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Summary of Contents for EagleEye Cube

Page 1: ...stering Poly Polycom products or services go to Polycom Support Plantronics Inc Poly formerly Plantronics and Polycom 345 Encinal Street Santa Cruz California 95060 2019 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc All other trademarks are the property of their respective owners ...

Page 2: ...r Password 7 Configure General Settings 7 Configuring Camera Tracking 8 EagleEye Cube Network Settings 9 Export a Configuration File to Your Local System 11 Import a Configuration File 11 Configuring Miscellaneous Settings 11 Using the EagleEye Cube USB Camera 13 EagleEye Cube User Settings 13 Control the EagleEye Cube USB Device 13 Save Camera Presets 14 Load a Camera Preset 14 Configure Advanced...

Page 3: ...Log Files Lost Before Download 18 Restart Your EagleEye Cube USB Device 19 Factory Reset Your EagleEye Cube USB Device 19 Factory Restore Your EagleEye Cube USB Device 19 Contents 2 ...

Page 4: ...d Legal Notices and Documents Software downloads The Polycom Document Library provides support documentation for active products services and solutions The documentation displays in responsive HTML5 format so that you can easily access and view installation configuration or administration content from any online device The Polycom Community provides access to the latest developer and support infor...

Page 5: ...g enabled the camera can determine which participant is actively speaking and the camera then frames the speaker Group framing enables the camera to automatically focus on one or more speakers to display them on the receiving end As different participants speak or as the speakers move around the camera can frame them Note The EagleEye Cube USB camera is best suited for huddle rooms or small confer...

Page 6: ... Companion 2 Enter the admin password in the Password field the default password is Polycom12 3 Accept the End User License Agreement and select Sign In 4 Change the default password using one of the following options Select the Simple Password check box to enter a simple password Enter a password that adheres to the on screen requirements 5 Select Confirm 6 Select your country then select Next 7 ...

Page 7: ...ion from the server automatically If the app detects a new version the app displays a red dot on the Firmware Update tab as a reminder Note Make sure your computer doesn t enter sleep mode during the firmware update Otherwise the update may fail Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Select the Firmware Updat...

Page 8: ...e EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Password Settings 3 Enter your Current Password Select the Simple Password check box to enter a simple password Enter a password that adheres to the on screen requirements 4 Enter a new password in New Password and Confirm Password fields 5 Select Save Configure General S...

Page 9: ...1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Camera Tracking Tracking Mode and select one of the following options Frame Group The camera automatically frames the participants in the room Frame Speaker The camera zooms in on an active speaker without use of a remote control or camera preset Off Disables ...

Page 10: ... and DNS settings for an Ethernet connection Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Network Settings Network and select Ethernet from the drop down list 3 Select Method and choose how to set the Ethernet IP address Automatic DHCP Obtain the IP address automatically you must have a DHCP se...

Page 11: ...ting Description Security Specifies the encryption protocol None 802 1x EAP EAP Method Specifies the EAP for WPA Enterprise 802 1xEAP PEAP TTLS MD5 Phase 2 Authentication Specifies the phase 2 authentication method Available options vary with the selected EAP method MSCHAPV2 GTC Identify Specifies your identity Anonymous Identify Specifies an anonymous identity to protect your real identity Passwo...

Page 12: ...uration file from Polycom Companion to your local system Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Configuration 3 Select Export and select a directory to save the configuration file to 4 Select Save Import a Configuration File You can import a configuration file from your local system to th...

Page 13: ... device on a Windows 7 platform Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Admin Settings Miscellaneous 3 Set Compatible Mode to On 4 Restart the EagleEye Cube USB device to make the change effective Managing the EagleEye Cube USB Device 12 ...

Page 14: ...nce the other application displays the video output from the EagleEye Cube USB device you can reopen the Camera Control tab to control the camera again Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to User Settings Camera Control 3 Control the EagleEye Cube USB device using the following functions Button Name Des...

Page 15: ...Camera Tracking Tracking Mode to Off before you can use the EagleEye Cube presets Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to User Settings Camera Control 3 Select a preset card and click Select Configure Advanced Camera Settings You can improve the video quality of the EagleEye Cube USB device by configurin...

Page 16: ...Default to restore the default settings 6 Only for Windows Select Camera Control to control the camera using the following options Settings Description Zoom Adjusts camera zoom in out Pan Adjusts the up or down direction of the camera Tilt Adjusts the left or right direction of the camera Zoom pan and tilt features are available only when the EagleEye Cube Tracking Mode is off 7 Select Save LED In...

Page 17: ... open camera is active active video output tracking is on Green Solid 1 Depends on Participants Privacy mode Shutter is closed Red Solid 1 Center Privacy cover open camera is asleep no active video output Standby Amber Solid 1 Center Privacy cover open camera is idle no video output White Solid 1 Center Using the EagleEye Cube USB Camera 16 ...

Page 18: ...test file to Polycom Support for troubleshooting Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile from your Polycom Companion 2 Go to Diagnostics Audio Test 3 Select Start Test and speak into the EagleEye Cube USB device The test recording window lasts at most 3 minutes or you can click Stop to stop the recording 4 Save the recording file to...

Page 19: ...Eye Cube tile in Polycom Companion 2 Go to Diagnostics Logs 3 Select Download and choose a local directory to save the log file to Download Logs Files While Connected to a Codec You must take special considerations before downloading log files from an EagleEye Cube USB camera connected to a codec The EagleEye Cube USB camera must have a Power over Ethernet PoE connection in addition to its USB con...

Page 20: ...eset Your EagleEye Cube USB Device You can factory reset your EagleEye Cube USB device which removes all configurations and stored settings Procedure 1 Connect the EagleEye Cube USB device to your computer then select the Poly EagleEye Cube tile in Polycom Companion 2 Go to Admin Settings Factory Reset 3 Select Reset 4 Select OK to confirm the factory reset The system restarts automatically Factor...

Page 21: ...e holding the button power up the camera 4 Release the button after 5 seconds The EagleEye Cube USB device factory restores the software and boots up within about two minutes EagleEye Cube Troubleshooting 20 ...

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