16. TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
The appliance does not turn on.
No power.
Check that the appliance has
been connected to the mains, as
indicated in Section 1.
The steam ready indicator light
turns on and off during use.
This indicates that the
electrical resistor has star-
ted to work to keep the
pressure constant
It is a normal phenomenon, no
action is necessary.
Does not dispense steam.
Out of water.
Steam lock activated.
The
boiler
is
not
yet
pressurised.
Steam hose trapped or
twisted.
Add water to the boiler as
described in Section 11.
Deactivate the steam lock on the
handle.
Wait until the steam indicator
light comes on.
Check that the steam hose is not
trapped or twisted.
The appliance is pressurised
but little steam comes out.
Steam adjustment dial set
to the Minimum level.
Adjust the position of the dial for
the desired increase.
Floors that are too wet.
First delivery of steam or
after approx. two minutes
of inactivity.
Steam level too high.
Room
temperature
too
cold.
Direct the steam jet onto a cloth
for a few seconds.
Reduce the quantity of steam.
Reduce the quantity of steam
and dispense intermittently.
Accessories are difficult to as-
semble.
The seals produce friction.
Lubricate the seals with silicone
grease
or
Vaseline,
or
alternatively with a small amount
of vegetable oil.
If problems persist or are not listed above, please contact our Polti Customer Services.
USA:
1-888-99-POLTI (1-888-997-6584)
Monday - Friday: 8am - 6pm EST
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