34
Printer will not come on or print
Hardware checks
1. Check the power cable going into the right side of the back of the Hewlett
Packard printer.
2. Check the data cable (USB) going into the right side on the back of the
Hewlett Packard printer.
3. Turn off the main power switch on the left rear of the cart. Place a box or
something that is about the same height as the bottom of the cart and slowly
pull the pc out onto the box to check all connections. Verify that the AC
adapter for the printer is securely connected to the surge protector.
4. Check the back of the computer to see that the USB cable is securely
connected.
5. Check the printer cartridges as described in the Hewlett Packard material,
which came with the printer (located in the accessories box).
Software Checks
1. Close
TriFIT.
2. Click
Start.
3. Go to Printers.
4. With the mouse, highlight the printer you are using and click the right mouse
button.
5. Go to Properties and click the left mouse button.
6. The printer should be checked as being the default printer. If it is not, click
on the default.
7. Write down any error codes, as this will be helpful in identifying any
problem.
