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it cannot be returned. Proof of purchase
must show printed date of purchase,
model number, and place of purchase.
Once you have acquired an RMA number,
pack the unit securely to prevent damage
in transit. If possible, use the original
packing material and box. Be sure to send
the entire product.
3. Ship prepaid and insured by way of a
traceable carrier such as United Parcel
Service (UPS), Roadway Parcel Service
(RPS), or First-Class Mail to avoid loss in
transit.
4. Write the RMA number you received on
the outside of your package, include your
proof of purchase and a description of
the problem and send to:
PNI Corporation
5464 Skylane Boulevard, Suite A
Santa Rosa, CA 95403-1084
Type or print your name and address where the
replacement should be delivered. After receipt
of your documents and unit, a replacement
unit will be sent to you. Please allow 2 to 3
weeks from receipt of your returned product
for delivery of your replacement.
FREQUENTLY ASKED QUESTIONS
