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If I have a problem with my unit, what
should I do?
First call or e-mail our technical service
department at the addresses below. The
phone lines are open 7 a.m. to 4 p.m. PST (8
hours behind GMT). A trained representative
will walk you through the most common
problems. Usually they can solve about 90%
of problems over the phone or by e-mail.
If this does not solve your problem, we
recommend you contact or return your
compass to the place of purchase for the
fastest service.
If you wish to return the unit for replacement
or repair to PNI, please follow the following
procedures:
1. Obtain a return merchandise authorization
(RMA) number by contacting PNI:
• By phone: (888) 422-6672 (toll-free
within the U.S. only) or at (707)
566-2260
• By fax: (707) 566-2261
• By e-mail:
2. Provide a proof of purchase, such as
a photocopy or carbon copy of a sales
receipt. If you send your original receipt,
FREQUENTLY ASKED QUESTIONS
