Planet VIP-2020PT, User Manual

Page: 104 / 107

9 Appendix
9.1 Digit-character map table
Keypad Character Keypad Character
1 @ 7 P Q R S p q r s
2 A B C a b c
8 T U V t u v
3 D E F d e f
9 W X Y Z w x y z
4 G H I g h i
*/.
5 J K L j k l
0
6 M N O m n o
#/SEND
9.2 Frequently Asked Questions List
Q1: No operation after power on?
A1: Check if the power adapter is properly connected.
If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set
correctly.
Q2: No dial tone?
A2: Check if the handset cord is properly connected.
Q3: Cannot make a call?
A3: Check the status of your SIP registration status or contact your administrator, supplier, or
ITSP for more information or assistance.
Q4: Cannot receive any phone call?
A4 : Check the status of your SIP registration status, or contact your administrator, supplier, or
ITSP for more information or assistance
Q5: No voice during an active call?