Planet VIP-2020PT User Manual Download Page 7

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Enterprise HD PoE IP Phone

VIP-2020PT

1 Introduction

Cost-effective, High-performance PoE VoIP Phone

To build high-performance VoIP communications at a low cost, PLANET now introduces the

latest member of its IP Phone family, the VIP-2020PT enterprise-class 2-Line PoE IP Phone. It

complies with IEEE 802.3af PoE interface for flexible deployment. The VIP-2020PT makes it

simple for the enterprise featuring voice and data system or expanding voice system to new

locations. It helps the company to save money on long distance calls; for example, the remote

workers can dial in through a Unified VoIP Communication System just like an extension call but

no long distance charge would occur. The VIP-2020PT also allows call to be transferred to

anyone at any location within the voice system, which enables the enterprise to communicate

more effectively and is helpful to streamline business processes.

Summary of Contents for VIP-2020PT

Page 1: ...Enterprise HD PoE IP Phone 2 Line VIP 2020PT...

Page 2: ...itness for a particular purpose PLANET has made every effort to ensure that this User s Manual is accurate PLANET disclaims liability for any inaccuracies or omissions that may have occurred Informati...

Page 3: ...e of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of...

Page 4: ...l Device 27 3 1 2 Call Methods 27 3 2 ANSWERING A CALL 27 3 3 DND 28 3 4 CALL FORWARD 28 3 5 CALL HOLD 28 3 6 CALL WAITING 29 3 7 MUTE 29 3 8 CALL TRANSFER 29 3 9 3 WAY CONFERENCE CALL 30 3 10 MULTIPL...

Page 5: ...2 SCREEN SETTINGS 41 6 3 RING SETTINGS 41 6 4 VOICE VOLUME 41 6 5 TIME DATE 42 6 6 GREETING WORDS 42 6 7 LANGUAGE 42 7 ADVANCED SETTINGS 43 7 1 ACCOUNTS 43 7 2 NETWORK 43 7 3 SECURITY 43 7 4 MAINTENA...

Page 6: ...Enterprise HD PoE IP Phone VIP 2020PT 9 APPENDIX 104 9 1 DIGIT CHARACTER MAP TABLE 104 9 2 FREQUENTLY ASKED QUESTIONS LIST 104...

Page 7: ...e VIP 2020PT makes it simple for the enterprise featuring voice and data system or expanding voice system to new locations It helps the company to save money on long distance calls for example the rem...

Page 8: ...enterprises It provides 2 voice lines and dual 10 100Mbps Ethernet Furthermore the VIP 2020PT delivers user friendly design containing a 128 48 Graphic LCD with white backlight 2 Line keys and 4 soft...

Page 9: ...TOS technology Using voice and data VLAN can easily separate the data and voice and thus maintain the best quality Professional Application The VIP 2020PT supports Busy Lamp Field BLF function that v...

Page 10: ...Advantageous Applications SIP supports SIP domain SIP authentication none basic MD5 DNS name of server Peer to Peer IP call DTMF Relay support inband SIP info RFC2833 9 kinds of ring types and 3 user...

Page 11: ...ng 3 way conference Paging and Intercom Call park Call pickup Join call Redial and click to dial Secondary dialing automatically Incoming calls outgoing calls missed calls Each supports 100 records Su...

Page 12: ...econdary DNS server Supports DNS Relay SNTP Client Firewall open VPN Supports VPN L2TP and DMZ Network tools in telnet server including ping trace route telnet client Maintenance and Management Web te...

Page 13: ...Enterprise HD PoE IP Phone VIP 2020PT 1 2 Application Enterprise IP PBX Deployment of VIP 2020PT...

Page 14: ...hernet compliant Handset RJ 9 connector Headset RJ 9 connector RJ 11 EXT connector DC power jack Built in speakerphone and microphone Protocols and Standard Data Networking MAC Address IEEE 802 3 IPv4...

Page 15: ...29a b G 722 1 G 726 Dual Tone Multi Frequency DTMF In Band and Out of Band RFC 2833 SIP INFO Voice Activity Detection VAD with Silence Suppression Adaptive Jitter Buffer Management Comfort Noise Gener...

Page 16: ...TMF Relay support inband SIP info RFC2833 9 kinds of ring types and 3 user defined music rings Large dot matrix LCD display and soft keys make user easier to use Supports headset jack RJ9 4 DSS Key Su...

Page 17: ...utomatically Incoming calls outgoing calls missed calls Each supports 100 records Support Phonebook 500 records Support SMS and Speed Dial Support XML phonebook browser Call Control Features Flexible...

Page 18: ...te telnet client Maintenance and Management Web telnet and keypad management Management with different account right Upgrade firmware through POST mode and HTTP FTP or TFTP Supports DHCP option66 auto...

Page 19: ...60 W X 60 H mm Net Weight 950g without package BASIC PACKAGING SIP IP Phone unit Power Adapter Quick Installation Guide CD ROM containing the on line manual RJ 45 cable x1 Stand x 1 1 4 Physical speci...

Page 20: ...pressing the Up Down Right or Left button Press the center button to save Directory Access to phone book by checking the record list adding new records or revising the record When checking the phone...

Page 21: ...to hands free mode Indicator light Blinking light indicates there is an incoming call Soft key 1 2 3 4 Key combination includes functions such as History Directory DND Menu Del Redial Send Quit Answer...

Page 22: ...ons Keypad Description Port Port name Description Power switch Input 5V AC 1A WAN 10 100M Connect it to Network LAN 10 100M Connect it to PC External console interface Port type RJ 11 direct connector...

Page 23: ...not Disturb In hand free mode In handset mode In headset mode SMS Missed call Call forward 1 7 LED introduction Table 1 Programmable Key LED for BLF LED Status Description Steady green The object is i...

Page 24: ...D Status Description Steady green The account is active Fast Blinking green There is an incoming call to the account Slow Blinking green The call is on hold Slow Blinking red Registration is unsuccess...

Page 25: ...Connecting Power System The VIP 2020PT can be powered either by external AC DC adapter or by connecting to an IEEE802 3af at PSE device such as 802 3af injector hub or 802 3af at POE switch Once the...

Page 26: ...is being used for the phone by default If you don t know how to do this please ask your network administrator Connect your PC to VIP 2020PT PC port Step 5 Login Prompt Use web browser Internet Explore...

Page 27: ...n available line button if there is more than one account then 1 Dial the number User wants to call 2 Press History softkey Use the navigation buttons to highlight User choice press Left Right button...

Page 28: ...s Incoming calls are immediately forwarded Busy Incoming calls are immediately forwarded when the phone is busy No Answer Incoming calls are forwarded when the phone is not answered after a specific p...

Page 29: ...g press the key Transf then input the number that User wants to transfer to and press Send After that third party answers then press Transfer to complete the transfer User needs to enable call waiting...

Page 30: ...he call is answered press Conf and add the first call to the conference 4 If User wants to release the conference press Split key 3 10 Multiple way call If user has 2 line calls and wants to invite th...

Page 31: ...B is calling C A can join in the existing call by inputting an appointed prefix numbers plus B or C number if B or C also supports joint call The following chart shows how to configure an appointed pr...

Page 32: ...ction User can set prefix at random in case it does not affect the current dialing rules 4 4 Click to dial When user A browses on an appointed Web page user A can click to call user B via a link this...

Page 33: ...ete the message after viewing the message press Del then User has three options to choose from Yes All No 4 8 2 Memo User can add some memos to record some important things to remind User Press Menu A...

Page 34: ...nce MWI and Call Park Speed dial User can configure the key as a simplified speed dial key This key function allows User to easily access User most dialed numbers Intercom User can configure the key f...

Page 35: ...compared to the BLF it can also check whether object is online User can subscribe to the BLF and presence station of the same number at the same time MWI Message Waiting Indicator When the key is conf...

Page 36: ...keys as Key Event and the subtype has many options Choose one and it will have corresponding function z None z Auto Redial Off z Auto Redial On z Call Back z Call Forward z DND z Flash z Headset z Hi...

Page 37: ...ill need to be subscribed so if the numbers that are subscribed are so many it will cause obstruction However BLF List Key will put the numbers that are needed to be subscribed in a group The phone us...

Page 38: ...User chooses Enabled the others can t call the phone by anonymous If User chooses Disabled the others can call the phone by anonymous 5 3 Dial Plan 1 Press Menu Features Enter Dial Plan Enter 2 The f...

Page 39: ...3 Call out others If he is in busy it will pop up a prompt Call Completion Waiting number Press OK when he is in idle It will pop up a prompt Call Completion Call number Press OK and the phone will c...

Page 40: ...input 1234567 and then the screen will show 123 7 5 13 Action URL Active URI 1 Action URL The action that the phone carries out For example opening DND can produce one URL and then the phone can send...

Page 41: ...s Enter Screen Settings Enter 2 User can set Contrast Contrast Calibration and Backlight by pressing Enter and use the navigation keys to set and then press the key Save 6 3 Ring Settings 1 Press Menu...

Page 42: ...ress Save 6 6 Greeting Words 1 Press Menu Settings Enter Basic Settings Enter Greeting Words Enter 2 User can enter the message and press Save It will display on the phone screen when the phone starts...

Page 43: ...work settings by refering to 2 2 1 Network settings 7 3 Security Press Menu Enter Advanced settings and then input the password to enter Then choose Security to configure Menu Password Key lock Passwo...

Page 44: ...vel can set all configuration parameters except SIP 1 2 or IAX2 s that some parameters cannot be changed such as server address and port User will have a different access level with different user nam...

Page 45: ...the IP phone User needs to click Save button in config under Maintenance on the left side of the screen to save User configuration Otherwise the phone will lose User modification after power is off a...

Page 46: ...ork mode according to the network condition The VIP 2020PT provides three different network settings z Static If User ISP server provides User with the static IP address please select this mode and th...

Page 47: ...the domain which User input cannot be parsed phone will automatically add this domain to the end of the domain which User input before and parse it again Primary DNS Input User primary DNS server addr...

Page 48: ...bout User manual config Choose DHCP mode and click Next to config SIP default SIP1 simply Click Back to return to the last page like static IP mode Choose PPPoE mode and click Next to config the PPPoE...

Page 49: ...ith the SIP account 8 3 1 3 CALL LOG User can check all the outgoing calls on this page shown below Call Log Field name Explanation Start Time Display the start time of the outgoing record Duration Di...

Page 50: ...ne is idle It can support 12 chars the default chars are VOIP PHONE The maximum length of the greeting message is 12 English characters and 5 Chinese characters 8 3 2 NETWORK 8 3 2 1 WAN WAN Status Ac...

Page 51: ...t this information artificially z PPPoE In this mode User must input User ADSL account and password User can also refer to 2 2 1 Network setting to speedily set User network Obtain DNS server automati...

Page 52: ...the address column to logon in the phone 3 If networks ID which is DHCP server distributed is the same as network ID which is used by LAN of system system will use the DHCP IP to set WAN and modify LA...

Page 53: ...rom the WAN port to the LAN port of the phone Enable Bridge Mode Select Bridge Mode or not If User selects Bridge Mode the phone will no longer set IP address for LAN physical port LAN and WAN will jo...

Page 54: ...indicate two different VLANs in the switch and port 1 and port 2 belong to red VLAN port 3 and port 4 belong to blue VLAN If a broadcast frame is sent out from port 1 switch will transmit it to port...

Page 55: ...t Quality of Service Qos Settings Enable DSCP Enable DSCP by selecting it SIP DSCP Specify the value of the SIP DSCP Audio RTP DSCP Specify the value of the Audio RTP DSCP WAN Port VLAN Settings Enabl...

Page 56: ...nd the port value is 8090 the accessing address is http 192 168 1 70 8090 HTTPS Port Before using the https User must download https authentication certification into the phone then Set web browser po...

Page 57: ...ERVICE DHCP SERVICE Field name Explanation DHCP Lease Table IP MAC mapping table If the LAN port of the phone connects to a device this table will show the IP and MAC address of this device Shows the...

Page 58: ...delete the selected lease table from DHCP lease table Enable DNS Relay Select DNS Relay the default is enabled Click the Apply button to become effective 1 The size of lease table cannot be larger tha...

Page 59: ...Primary Server IP address Secondary Server Set SNTP Secondary Server IP address Time Zone Select the Time zone according to User location Resync Period Set the time out the default is 60 seconds 12 Ho...

Page 60: ...and end hours Minute Setup start and end minutes Manual Time Settings First of all User needs to disable the SNTP service and the date hour minute each of which is required to complete and submit to...

Page 61: ...Enterprise HD PoE IP Phone VIP 2020PT...

Page 62: ...SIP Server But if User VoIP service provider gives different configurations between Register SIP Server and Proxy SIP Server User need make different settings Proxy Server Port Set User Proxy SIP ser...

Page 63: ...ports the transfer of certain special features server set interval time between sending bye and hanging up after the phone transfers a call BLF Server The registered server will be gotten subscription...

Page 64: ...sion will be rejected by the server automatically And the incoming call record will not be displayed in the Call History DND Off Code Set the DND Off Code When User press the DND hot key the phone wil...

Page 65: ...automatically Anonymous Off Code Set the Anonymous Off Code When User chooses to disable the anonymous call function on User IP phone it will send information to the server and the server will disabl...

Page 66: ...ncoming phone replies SIP message with just one codec which phone supports Auto TCP Set to use automatically TCP protocol to guarantee usability of transport as message is above 1300 byte Enable Stric...

Page 67: ...n the phone enable the sip group backup function Notice the deployment will become effective in all sip lines Registration Failure Retry Time Specify the registration failure retry time if the phone r...

Page 68: ...the numeric number to test echo voice test This function is provided with server to make endpoint to test whether endpoint could talk through server normally Echo Test Text Specify echo test text s na...

Page 69: ...STUN Server Port Blinding Period s Set STUN blinding period s If NAT server finds that a NAT mapping is idle after time out it will release the mapping and the system need send a STUN packet to keep t...

Page 70: ...is functionality User can set number 156 to replace 192 168 1 119 here When User want to dial a long distance call to Beijing User need dial an area code 010 before local phone number but User can als...

Page 71: ...hone number is mapped In the prefix matching User need input User desired prefix number and T then dial the prefix and a phone number to realize calling to what User prefix number is mapped The prefix...

Page 72: ...different alias application to know more how to use different aliases and this dial rule Call Mode Select different signal protocol SIP or IAX2 Suffix Set suffix this is optional config item It will...

Page 73: ...g will realize speed dial function after User dialing the numeric key 2 the number after all will be sent out When User dial 2 the SIP1 server will receive 33334444 The phone will automatically send o...

Page 74: ...erential DSP codec G 711A u G 722 G 723 1 726 32 G 729AB None Second Codec The second preferential DSP codec G 711A u G 722 G 723 1 726 32 G 729AB None Third Codec The third preferential DSP codec G 7...

Page 75: ...e Ring Volume Specify Ring Volume grade G722 Timestamps 160 20ms or 320 20ms is available G723 1 Bit Rate 5 3 kb s or 6 3 kb s is available Tone Standard Select Tone Standard Enable VAD Select it or n...

Page 76: ...oing call from the phone will work well Ban Outgoing If User select Ban Outgoing to enable it and User cannot dial out any number Enable Call Transfer Enable Call Transfer by selecting it Semi Attende...

Page 77: ...to Hand down Time Specify Auto Hand down Time the phone will hang up and return to the idle automatically after Auto Hand down Time at hands free mode and play dial tone Auto Hand down Time at handset...

Page 78: ...ach 192 168 1 119 Default is If there is no Set it means to disable dialing IP Active URI Limit IP Specify the server IP that remote control phone for corresponding operation Action URL Settings Actio...

Page 79: ...when dialing the external line with PBX phone can be added a special rule to realize it So user can dial a number as external line prefix and get the secondary dial tone to keep dial the external num...

Page 80: ...pecifies a range that will match digit May be a range a list of ranges separated by commas or a list of digits Match any single digit that is dialed Match any arbitrary number of digits including none...

Page 81: ...number Shows the detail of current phonebook The maximum capacity of the phonebook is 500 items User can select many or a contact to add to group and add to blacklist and delete many or a contact and...

Page 82: ...e Select the blacklist type User can select number or prefix of number Value Input number or prefix of number Line Select the sip line The add button for adding a new blacklist the delete button for d...

Page 83: ...3 admin phonebook index xml Or Set the Phonebook Name as ldap Server URL is ldap 192 168 1 3 dc winline dc com Remote Phonebook Setting Phonebook Name Custom the phonebook name displayed on the phone...

Page 84: ...Port the IP address of multicast is range from 224 0 0 0 to 239 255 255 255 port is greater than 1024 If multicast codec is G722 the LCD screen will displays HD which means the phone is sending high...

Page 85: ...current call Disabled priorities of normal call by select disable the phone will ignore all local networks RTP stream of multicast Options as follows 1 10 the priority defined for normal calls 1 the...

Page 86: ...hen User can use the corresponding SIP line Function Key Settings key Show the function key s serial number Type Memory Key settings can be stored in key storage for each number the standby or off hoo...

Page 87: ...umber of ways as shown below User can press the F1 key to allocate this number by line1 line Intercom function User can press this key in standby to automatically answer the call and make each other U...

Page 88: ...ects the phone Out port connects the next one if there is only User don t need for power supply if there are more than one User need supply 5V power for the first one and use RJ 45 direct connector 8...

Page 89: ...ports PnP and DHCP and Phone Flash to obtain the parameters The PnP and DHCP and Phone Flash are all deployed endpoint will go by the following process to try to obtain the server address and other pa...

Page 90: ...crypt Key Input the Encrypt Key if the configuration file is encrypted Common Config Encrypt Key Input the Common Encrypt Key if the Common Configuration file is encrypted Save Autoprovision Informati...

Page 91: ...orm Sending Period Specify the inform Sending Period unit is second 8 3 6 2 SYSLOG Syslog is a protocol which is used to record the log messages with client server mechanism Syslog server receives the...

Page 92: ...Log Level Set the level of MGR log SIP Log Level Set the level of SIP log IAX2 Log Level Set the level of IAX2 log Enable Syslog Select it or not to enable or disable syslog Web Capture Start Click t...

Page 93: ...e txt then User will save the config file in txt format or select Save Target As config File xml then User will save the config file in xml format Clear Configuration User can restore factory default...

Page 94: ...pload Password Set the FTP server password for download upload File name Set the name of update file or config file The default name is the MAC of the phone such as 000102030405 User can modify the ex...

Page 95: ...otocol Select FTP TFTP server Update Logo File Select File Specify the URL of the logo file Delete Logo File Select File Select the logo that User wants to delete Logo File Logo File Show the logo fil...

Page 96: ...nfirm the password Select the account and click the Modify to modify the selected account and click the Delete to delete the selected account General user only can add the user whose level is General...

Page 97: ...ngs Add or delete the IP address segments that access to the phone Set initial IP address in the Start IP column Set end IP address in the End IP column and click Add to add this IP segment User can a...

Page 98: ...ty Firewall is also called access list is a simple implementation of a Cisco like access list firewall It supports two access lists one for filtering input packets and the other for filtering output p...

Page 99: ...n devices execute to ping 192 168 1 118 system will deny the request to send icmp request to 192 168 1 118 for the out access rule But if devices ping other devices which network ID is 192 168 1 0 it...

Page 100: ...for the equipment environment reduce the risk which is caused by providing service to distrust customer and is the best position to put public information The following chart describes the network acc...

Page 101: ...n to delete the selected mapping table Shows the outside WAN port IP address and the inside LAN port IP address 10M 100M adaptivity means the network card and other equipment physical consultations sp...

Page 102: ...nt VPN IP address Select L2TP User can choose only one for current state After User select it User s better save configuration and reboot User phone Enable VPN Select it or not to enable or disable VP...

Page 103: ...to update Delete Security File Select Security File Select the security file User want to delete then click Delete button to update SIP TLS File Show SIP TLS authentication certification file HTTPS F...

Page 104: ...d If applicable check if the PoE Power over Ethernet switch behind the IP phone is set correctly Q2 No dial tone A2 Check if the handset cord is properly connected Q3 Cannot make a call A3 Check the s...

Page 105: ...ation website or the menu items need password Solution Factory default press Menu button and choose 16Factory Default and then a notice will appear choose OK by using the corresponding softkey button...

Page 106: ...SIP line choose the line you want to register Server address the IPX 2100 IP address Server port Server register port default is 5060 Authentication user 800 the extension you create in IPX 2100 SIP u...

Page 107: ...107...

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