Planet IPX-330 User Manual Download

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Internet Telephony PBX System

IPX-330

Listen to the message

1. If you would like to use this function, you must write the correct email

address in "extension settings".

2. You need to configure SMTP and Email model in

【

Voice

Mail

】

. Please

check the details in the following chapter

【

Voice

Mail

】

3.8 Call Center(Call Queues)

3.8.1

Create Agent

Click

【

Basic

】

【

Extension

】

【

Edit

】

the extension you want to configure:

Summary of Contents for IPX-330

Page 1: ...Internet Telephony PBX System IPX 330 1 Internet Telephony PBX System IPX 330 ...

Page 2: ...l are trademarks and or registered trademarks of their respective holders Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose PLANET has made every effort to ensure that t...

Page 3: ... relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio technician for help FCC Caution To assure continued compliance for example use only shielded interface cables when connecting to computer or peripheral dev...

Page 4: ...ctric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment Customer Service For information on customer service and support for the Gigabit SSL VPN Security Router please refer to the PLANET website URL http www planet com tw Before contacting custome...

Page 5: ...tion Before Operation 20 3 2 Before Making a Call 20 3 2 1 System Information 20 3 2 2 Operator 22 3 2 3 Basic Configuration 23 3 2 4 Time based Rules 25 3 3 Outbound Call 26 3 3 1 Trunks 26 3 3 2 Outbound Routes 29 3 4 Inbound Call 30 3 4 1 Inbound Routes 30 3 4 2 IVR 33 3 4 3 IVR Prompts 35 3 4 4 Ring Groups 36 3 5 Black List 37 3 5 1 Pick up Call 38 3 6 On The Call 39 3 6 1 Call Parking 39 3 6 ...

Page 6: ...g 63 4 10 Speed Dial 64 4 11 Smart DID 64 4 12 Call Back 65 4 13 Phone Book 66 4 14 Feature Codes 67 4 15 IP Phone Provision 69 Chapter 5 Network Settings 70 5 1 Network 70 5 2 Static Routing 71 5 3 VPN Server 72 5 4 VPN Client 73 5 5 DHCP server 74 5 6 DDNS Settings 75 5 7 SNMPv2 Settings 76 5 8 Troubleshooting 76 Chapter 6 Security 77 6 1 Network And Country 77 6 2 Service 78 Chapter 7 Report 79...

Page 7: ...ade 84 7 8 2 TFTP Upgrade 84 Chapter 8 Operating Instructions 86 8 1 How to connect the IPX 330 IP PBX to the Internet 86 8 2 How to combine two IPX 330 IP PBX in a different network 87 8 3 How to resolve the problem about hearing one side only 90 8 4 How to use Skype account in IPX 330 91 ...

Page 8: ...ons between existing PSTN calls analog IP phones and SIP based endpoints Replaces old PBX directly without any new wiring Cost effective easy to install and simple to use the IPX 330 converts standard telephones into IP based networks It enables the service providers and enterprises to offer users traditional and enhanced telephony communication services via the existing broadband connection to th...

Page 9: ...PLANET DDNS function the IPX 330 also helps users to apply and remember the login information easier Moreover its multiple language features helps user to quickly and friendly manage the system Standard Compliance Compliant with the Session Initiation Protocol 2 0 RFC 3261 the IPX 330 is able to broadly interoperate with equipment provided by VoIP infrastructure providers thus enabling them to pro...

Page 10: ...ing important fax documents thus creating a paperless or green office Full Security with VPN Support The IPX 330 VPN securely and cost effectively connects geographically disparate offices of an organization creating one cohesive virtual network The IPX 330 VPN technology is also used by ordinary Internet users to connect to proxy servers for the purpose of protecting one s identity It includes VP...

Page 11: ...in SIP Proxy Server following RFC 3261 Multiple Languages of GUI for international business Web based Control Panel for easy configuration and management of the system Hardware Echo Cancellation module for great and smooth communication Strong security features protect your system from hacking Supports maximum 8 ports FXO FXS GSM on 2 slots Codec and Protocol SIP 2 0 RFC3261 IAX2 compliant Audio C...

Page 12: ...rewall SRTP PBX Features Black List BLF Busy Lamp Field CDR Call Detailed Record Conference Room 3 rooms DID Direct Inward Dialing Number DISA Direct Inward System Access DND Feature Codes Flash Operation Panel Follow Me Auto Provision IVR Interactive Voice Responses Multi language System Prompt Multiple Languages of GUI Phone Book PIN Set Record Files Download Ring Group SIP Trunk Skype for SIP S...

Page 13: ... introduce how to finish the basic setting of connecting the web management interface and the Internet Open the box of the Internet Telephony PBX system and carefully unpack it The box should contain the following items Internet Telephony PBX system unit x 1 Quick Installation Guide x 1 User s Manual CD x 1 Power Adapter x 1 12V RJ 45 x 1 If any of the above items are damaged or missing please con...

Page 14: ...CO line with RJ 11 Write analog line FXO port was connected to the extension port of a PBX or directly connected to a PSTN line of carrier Button Action Description Press less than 6 secs System reboot Reset Press over 6 secs Reset to Factory Default Please be reminded to reset to factory default Uploaded music setting on hold music and backup file will not be removed Front Panel LED State Descrip...

Page 15: ... T 38 Fax Pass through Management HTTP Web Browser Voice Processing DTMF detection and generation In Band and RFC 2833 SIP INFO Protocols SIP 2 0 RFC 3261 TCP IP UDP RTP RTCP HTTP ICMP ARP DNS DHCP NTP SNTP PPP PPPoE Internet Sharing Network Features DDNS Client Planet DDNS and Easy DDNS DHCP Server IEEE802 1Q of VLAN IP Assignment PPPoE DHCP Static IPv4 IPv6 SNMP v1 v2 Manual Configuration of Sta...

Page 16: ...Waiting Caller ID Dial By name Customized IVR on hold music Transfer Three way conferencing Video Call System Capacity System Capacity 20 Concurrent Call Legs Up to 100 IP Phone Registers Extensions Recording GSM default 21 000 minutes Wav 3000 minutes Voicemail GSM default 21 000 minutes Wav 3000 minutes Network and Configuration Access Mode Static IP PPPoE DHCP LED Indications SYS 1 LNK Off ETH ...

Page 17: ... Internet Explorer version 6 and higher Firefox or Safari for Mac Step 3 Enter the default IP address of the IPX 330 192 168 0 1 in the URL address box Step 4 Enter the default user name admin and the default password admin and then click Login to enter Web based user interface Default IP Default ETH IP 192 168 0 1 Default User Name admin Default Password admin Figure 2 1 Login page of the IPX 330...

Page 18: ...ttings Network Figure 2 2 Network Country Button Figure 2 3 Network Setting page Step 2 Edit your ETH port IP information There are three types of Ethernet port connection They are Static IP PPPoE Point to Point Protocol over Ethernet DHCP You can find detailed setting process in the user manual 18 ...

Page 19: ...P address 192 168 0 1 ETH or reset the login password to default value press the reset button on the front panel for more than 6 seconds After the device is rebooted you can login the management WEB interface within the same subnet of 192 168 0 xx After pressing the Reset button all the system data will be reset to default if possible back up the config file before resetting ...

Page 20: ...he IPX 330 3 2 Before Making a Call 3 2 1 System Information Default ETH IP 192 168 0 1 Default Name admin Default Password admin 1 To login to the IPX 330 your PC must use the same domain as the eth0 IP address of the IPX 330 2 For security reason please modify the user name and password after you login You can modify it on this page System Management Warning Every Time after saving the change pl...

Page 21: ...1 If FXO is connected the slot color and the front panel LED will be red and steady red respectively 2 If FXS is connected the slot color and the front panel LED will be green and steady green respectively Commonly Used Button On the home page besides the system info there are other function buttons as shown below 1 Logout Logout the Web panel 2 Activate Change Activate the changes for your curren...

Page 22: ...rence Call Call Transfer Function Key etc 6 Network Settings Configuration of Routing Network VPN DHCP and other related network parameters 7 Security Configuration of Firewall SSH FTP 8 Report Record List Call Logs and System Logs 9 System Time Settings Management Back Up and Upgrade etc 3 2 2 Operator Display all the Extension VoIP Trunk and Slot information About extension 1 Idle 2 Ringing 3 In...

Page 23: ...Configuration Configure Extensions Planet IP PBX supports SIP IAX2 and analog extension configure extension on this page Basic Extensions Click New User to see the extension configuration interface as shown below Extension Settings Item Explanation 23 ...

Page 24: ...to manage extension like voicemail call recording call transfer etc when you select this option Agent Check this option to set this extension user as agent Call Waiting Enable call waiting Allowing Being Spied Check this option to allow being spied NAT Check this option if extension user or the phone is located after the NAT Network Address Translation available gateway Pickup Group Select the Pic...

Page 25: ...ndomly have a new password again Upload Download Extensions Click Upload Download Extensions to add extensions as shown below Download the extension template from the Download Extensions Templet add extension information based on the template format and save Select the extension file to upload from Upload Extensions Download current extension information from Download Extensions csv 3 2 4 Time bas...

Page 26: ...ion How to deal with the inbound call in different time segments For example inbound call can be directed to operator in working time 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic Trunks Planet IP PBX supports 2 kinds of trunks VoIP Trunks and FXO FXS Trunks ...

Page 27: ...Set maximum channels for simultaneous call Only for outbound call 0 no limitation Prefix The prefix will be added in front of your dialed number automatically when the trunk is in use Caller ID This Caller ID will be displayed when user make outbound call Note This function must be supported by local provider Without Authentication If you don t need the Authentication when connecting the IP PBX pl...

Page 28: ... up trunk 2 FXO GSM Trunk Click FXO GSM Trunk New FXO GSM Trunk Item Explanation Description Define the description for this trunk figure or character Lines Available line Prefix The prefix will be added to the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc Set the available analog line for this device The s...

Page 29: ... user If user don t allow extension user to call out please ignore this part Please configure on this page Basic Outbound Routes On this page user can configure the basic match pattern of the outbound routes and create different dial plans Please configure by clicking Add a Dial Rule User can create dial rule for dial plan on this page 29 ...

Page 30: ...om 1 to 9 X any figure from 0 to 9 One figure or multi digit figures Delete digits prefix If one digit prefix be deleted when dial 12345 2345 will be sent Auto add digit If figure 1 is added 123451 will be sent when dialing 12345 3 4 Inbound Call 3 4 1 Inbound Routes When a call is made from outside you want to forward this call to an extension or IVR This Chapter will introduce you how to deal wi...

Page 31: ...ell When incoming calls come from outbound line FXO GSM VoIP the calls can be accessed to Extension User Call Queue Conference IVR etc You can choose freely based on your condition Port DIDs If user wants to make the incoming call from the outbound line FXO GSM trunk access to the specified extension user call queue conference or IVR please configure it here Click Port DIDs New Port DIDs Item Expl...

Page 32: ...planation DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk Destination Choose a specified extension call queue conference or IVR to be directed to call DOD Settings If user wants to make the outbound call directly to the specified extension user call queue conference IVR please configure it here Click DOD Settings New DOD Item Explanation DOD Nu...

Page 33: ...Internet Telephony PBX System IPX 330 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page Inbound Control IVR 33 ...

Page 34: ...by dialing extension please input an extension Number Please Select Select IVR audio file please configure in this page IVR Prompts Repeat Loops Loop times to repeat playing the IVR prompt Dial Other Extensions Allow caller to dial other extensions besides the ones listed below Key Press Events Each digit will be related to the actions defined in the blank 34 ...

Page 35: ...VR Prompts New Voice to create new IVR prompt Item Explanation File Name Define a name for this voice file Format Select the voice format GSM WAV 16bit supported only Extension used for recording Select the extension which is used for recording the IVR prompt Click Record this extension will ring and then you can pick up the phone and record 35 ...

Page 36: ...sm ulaw alaw format and size must be less than 15MB 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group is made all extensions in this ring group will ring in different ways based on their different configurations If ring time exceeds a defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default ...

Page 37: ...he Available Channels click to add If not answered You can choose to forward the call to extension voicemail ring group IVR or hang up if not answered 3 5 Black List If some numbers need to be blocked you can use this functionality please configure it here Click Inbound Control Blacklist New Blacklist Input caller s number in the blank then this caller s number will be blocked when the call ...

Page 38: ...the registered extension user inputs 075 blacklist number this number will be deleted in the list of Blacklisted Number 3 5 1 Pick up Call If an extension user is away from his her desk other extension users can pick up the call by function key on the phone Please check the following diagram to learn more Reference Parameters and Explanation of Pickup Calls Item Explanation 8 Input function key 8 ...

Page 39: ...m Please check the following diagram to learn more Reference Parameters and Explanation of Call Park Item Explanation Extension to Dial for Parking Calls Default Number 700 Define in Feature Codes What Extension to park calls on Default Number 701 720 Define in Feature Codes How many seconds a call can be parked for Default is 45 seconds Define in Feature Codes 3 6 2 Call Transfer If an incoming c...

Page 40: ... used when you use 2 Define in Feature Code Timeout for answer on attended transfer Default is 15 seconds Define in Feature Codes 3 6 3 Conference If you want to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter the conference room This IPX 330 supports 3 conferen...

Page 41: ...irst participant in the conference until another participant enters this conference Enable caller menu Check this option to allow the participant to access the Conference Bridge menu by pressing on the dialpad Announce callers Check this option to announce to all Bridge participants that a new participant is joining the conference Record conference Recorded conference format is WAV Quiet Mode If t...

Page 42: ...an invite new guest extension user or external number to the conference Default password for admin is 2345 Learn how to invite new guest to the conference as the diagram is shown below 3 7 Settings before leaving office 3 7 1 Follow me If you don t want to miss any call please configure this function as shown below Click Basic Extension Edit the extension you want to configure ...

Page 43: ...ony PBX System IPX 330 43 Check Web Manager and Save Then login to the Extension Web Panel Extension Web Panel default Login user name extension account password Voice mail password Default is 1234 Click Call Forward ...

Page 44: ...usy Forward when extension is busy No Answer Forward when no answer from extension Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 Follow Me Option ...

Page 45: ...your defined mailbox Click Extension Extension Settings Please enable Voice mail before configuration and configure VM Password and Email If there is no answer for the incoming call and when the default ring time is over the system will play Please leave your message and press the key Then voicemail will be sent to the specified mailbox by email Leave a message 45 ...

Page 46: ...nction you must write the correct email address in extension settings 2 You need to configure SMTP and Email model in Voice Mail Please check the details in the following chapter Voice Mail 3 8 Call Center Call Queues 3 8 1 Create Agent Click Basic Extension Edit the extension you want to configure ...

Page 47: ...Internet Telephony PBX System IPX 330 47 Step1 Check Agent and Save Step2 Click Inbound Control Call Queues ...

Page 48: ...anation Agent TimeOut sec The next Agent will ring after this time Auto Pause Pause the Agent when it fails to answer the first call Wrap Up Time sec Wrap up time between the first answer and second answer Default is 0 which means no wrap up time Max Wait Time sec Maximum wait time for callers in the queue Max Callers Maximum number of callers who are allowed to wait in the queue Default is 0 whic...

Page 49: ... hold time for callers in the Queue 0 means no announcement Announce Hold Time Announce the hold time Announce yes not announce no or announce once once it will not be announced when the hold time is less than 1 minute Repeat Frequency sec Interval time to play the voice menu for callers 0 mean not to play Announcement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts ...

Page 50: ... setting Global Analog Setting and NAT FAX setting Global SIP Setting 4 1 1 General Click General to display the dialog as shown below Item Explanation Operator Extension Set extension number for Operator Global Ring Time Set Set Ring time for every extension Enable Transfer Check to enable Transfer Enable Music On Ring back Check to enable Music On Ring back 50 ...

Page 51: ...xplanation Caller ID Detection Enable Disable Caller ID Detection Caller ID Signaling Select the mode of Caller ID Signaling Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Opermode Set the Opermode for FXO GSM Ports ToneZone Select the ToneZone in your country Relax DTMF Enable Disable Relax DTMF i...

Page 52: ...TCP Port Default TCP port is 5060 TLS Port Default TLS port is 5061 Start RTP Port RTP port range End RTP Port RTP port range DTMF Mode Set default DTMF mode for sending DTMF support auto RFC2833 inband info Default RFC 2833 Max Registration Subscription Time Maximum duration in seconds of incoming registrations subscriptions is 3600 seconds by default Min Registration Subscription Time Minimum du...

Page 53: ... production environments Use external IP instead External Refresh How often to refresh external host if used You may specify a local network in the field below Local Network Address 192 168 0 0 255 255 0 0 All RFC 1918 addresses are local networks 10 0 0 0 255 0 0 0 Also RFC1918 172 16 0 0 12 Another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 Zero conf local network Item Explanation T 38 f...

Page 54: ...we re not on hold RTP Hold Time Out Terminate call if 300 seconds of no RTP activity when we re on hold must be RTP time out Trust Remote Party ID If Remote Party ID should be trusted Send Remote Party ID If Remote Party ID should be sent Generate In Band Ringing If we should generate in band ringing always use never to never use in band signaling even in cases where some buggy devices might not r...

Page 55: ...decs Configure the priority is higher than Allowed Codec items Allowed Codec items are the default codec setting if user marks the extension Audio Codecs Configure then system will use it first if not system will let the Allowed Codecs define what codec can be used in extension 4 2 VoiceMail Details configuration on VoiceMail VoiceMail Reference Voice Message Options Playback Options If you need t...

Page 56: ...r each message to be allowed to leave Min Message Time sec Minimum Time for each message The message will be deleted automatically if the time is less than the minimum message time Say Message Caller ID Checking this option Caller ID will be played when user login email to receive the voice message Say Message Duration Checking this option the message duration will be played before playing the voi...

Page 57: ...lanation Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Sender Name The sender s name will be displayed when you receive the Email From Mailbox to send email Subject Subject of the Email Message Input the Email template 57 ...

Page 58: ... TLS to send secure messages to server Enable SMTP Authentication If your SMTP server needs Authentication please enable SMTP Authentication and configure the following information User Name Input user name of your email box Password Input password of your email box Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Input the Ema...

Page 59: ...number 85337096 In Dial Plan 1 there is prefix 9 before the telephone number you need to input the Access Code 985337096 and take it as the subject when sending Email Then the fax will be sent by Email as attachment If you need to dial the extension when sending fax e g fax number 85337096 ext 800 you need to use the Access Code 985337096 800 as subject 4 5 Music Settings Management for music on h...

Page 60: ...Select Music Directory Load music in the music file File Display music name under the music file You can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose file to upload Select the music you want to upload Note music file must be WAV 16bit 8000Hz Single GSM ulaw or alaw and less than ...

Page 61: ...k to your customer now Click DISA New DISA to display the dialog as shown below Item Explanation Name Define a name for DISA PIN Set User will be prompted to input this number when PIN Authentication is needed Record in CDR Check to record Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Digit Timeout sec The ma...

Page 62: ...group Description Provide a descriptive title for this Page Group Paging Group Members Selected device s on this page Device List Select Device s to page Duplex Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference For Paging Intercom functi...

Page 63: ...odes in this list 4 9 Call Recording Call Recording is used for recording extension Please configure it as shown below Click Advanced Call Recording New Call Recording Reference Item Explanation Extension Define an extension for recording Call Recording Time Set the time to record Inbound Record Check to record inbound calls ...

Page 64: ...telephone number is 85337096 When dialingl 9900 the call is going to 85337096 automatically 4 11 Smart DID Smart DID After extension user makes an outbound call the call is ringing back to Planet IP PBX and directed to the one who made the last call Please configure it as shown below Click Advanced Smart DID Check Enable and Save to make this function activates Click New Smart DID Rule to display ...

Page 65: ...lback number to Planet IP PBX the call will be hung up automatically Then the PBX will call back this number and forwarded to define destination after the call is connected Please configure it as shown below Click Advanced Callback At first enable this function Select Dial Plan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number 65 ...

Page 66: ... contacts will be displayed in the following list Click Create Contact to see the following diagram Item Explanation Name Input contact s name Letter or figure only Phone Number Input Phone Number of contact IDD Number is available Phone book is for the incoming call to use if the incoming caller ID matches the number in Phone book it will display the name defined in Phone book For example Name Da...

Page 67: ...Pickup Extension Define an extension for pickup Pickup Specified Extension Pick up the specified extension Default Dial extension number to pick up the specified extension Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the tr...

Page 68: ...nt In conference the administrator can invite people into the conference by dialing 0 After pressing 0 you will get dial tone and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference Create Conference During the call you can dial 0 to forward to the conference with the callee Retu...

Page 69: ...Once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function Please see details as shown below Enable DHCP service Click Network Settings DHCP Server enable DHCP Server in the dialog as shown below Then Click Advanced Phone Provisioning New Phone Enable Phone Provisioning in Basic select the IP...

Page 70: ...Virtual Interface Click Network Settings Network IPv4 Settings Reference Item Explanation IP Assign Static DHCP PPOE supported Virtual Interface Define the virtual interface for WAN Port Click Network Settings Network IPv6 Settings IPv6 Reference Item Explanation Enable Enable IPv6 define the IPv6 address gateway and DNS 70 ...

Page 71: ...VLAN ID 5 2 Static Routing Click Network Settings Static Routing Item Explanation Destination Set destination network for static routing Subnet Mask Set subnet mask of the destination network Gateway Define the gateway accessing the destination network Click Network Settings Static Routing Routing Table and the current routing information will be displayed below 71 ...

Page 72: ...nd OpenVPN Click Network Settings VPN Server Reference Item Explanation VPN Server Mode Three kinds of VPN servers L2TP PPTP and OpenVPN supported Only one mode can be enabled simultaneously Enable Enable Disable VPN Server When the mode is L2TP or PPTP VPN server click Network Settings VPN Server VPN Users Management ...

Page 73: ...and password When the mode is OpenVPN server click Network Settings VPN Server OpenVPN Certificate Download This page is used for management of OpenVPN certificate file 5 4 VPN Client Planet IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN and N2N Click Network Settings VPN Client ...

Page 74: ...lanation VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN and N2N Only one mode can be enabled simultaneously Enable Enable Disable VPN Client 5 5 DHCP server Click Network Settings DHCP Server Click Network Settings DHCP Server DHCP Client List ...

Page 75: ...ssociated with the IP address and then the device will get the same IP address every time Click Network Settings DHCP Server Static MAC New Static MAC 5 6 DDNS Settings After setting DDNS Dynamic Domain Network Server Planet IP PBX settings will be visited remotely Click Network Settings DDNS Settings Planet supports DDNS provided by Planet DDNS Dyndns org No ip com zoneedit com ...

Page 76: ...ork Settings SNMPv2 Settings Reference Item Explanation Enable Enable Read Only of SNMP RO Community Define the name of RO Community of SNMP RO Network Define network of RO 5 8 Troubleshooting You can ping other network devices through Planet IP PBX and track network routing by command Traceroute Click Network Settings Troubleshooting 76 ...

Page 77: ...d Country Click Security Firewall Iptables Command Explanation Check iptables list iptables L n Clear iptables list iptables F Deny an IP 192 168 0 3 iptables A INPUT s 192 168 0 3 j DROP Deny every IP to access 80 port iptables A INPUT p tcp dport 80 j DROP Deny IP 192 168 0 3 to access port 80 iptables A INPUT s 192 168 0 3 p tcp dport 80 j DROP 77 ...

Page 78: ...y PBX System IPX 330 6 2 Service Service Settings of SSH FTP and HTTP Port Click Security Service Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 78 ...

Page 79: ...pter 7 Report 7 1 Record List Check recordings of specified extension or conference here or delete the recording file Record List Conference One Touch Recording 7 2 Call logs Check call logs by caller ID or callee ID Click Report Call Logs 79 ...

Page 80: ...re relevance parameters of polarity reversal in trunk configuration for Planet IP PBX 7 3 System logs Click Report System Logs and you can download delete the system logs 7 4 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System Data Storage 80 ...

Page 81: ...tory Define a directory used for storage on FTP server Automatically upload frequency by the day Define frequency by the day to upload the data Time of automatically upload Define the time to upload the data Forcibly upload when the flash storage is over Forcibly upload data when flash storage is over the percentage value Check from Data Storage Log Click Refresh to refresh data storage log Click ...

Page 82: ... System IPX 330 7 5 Management Management is used to modify password of Planet system and the settings of system voice Click System Management Set Language Choose the voice language you want 7 6 Backup Click System Backup 82 ...

Page 83: ...ation Delete Delete specified backup file Click the download button to download the specified backup file and manage locally Click Upload Backup File to upload the backup file here Click browse to select the local backup file and click Upload to upload the backup file to system 7 7 Reset Reboot If you need to reset the system to factory default or reboot please click System Reset Reboot ...

Page 84: ...7 8 1 WEB Upgrade Click System Upgrade WEB Upgrade Click Browse to select the firmware file and then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default 7 8 2 TFTP Upgrade Click System Upgrade TFTP Upgrade ...

Page 85: ...30 85 Reference Item Explanation Restore Default Set System will restore to factory defaults after checking this option Enter The Package Name Enter the package name for upgrading TFTP Server IP address Enter your TFTP server IP address ...

Page 86: ...ll introduce you how to use PLANET IP PBX by example 8 1 How to connect the IPX 330 IP PBX to the Internet If your office accesses the public network through router you can put Planet IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router 86 ...

Page 87: ...IPX 330 A as extension 601 2 Another IP Phone registers on U50 B as extension 801 3 IPX 330 A IP 192 168 1 100 4 IPX 330 B IP 192 168 1 200 5 Extension format of IPX 330 A 6XX 6 Extension format of IPX 330 B 8XX 7 Create an extension 888 with password 123456 on IPX 330 B 8 All extensions on IPX 330 A can call extensions on IPX 330 B with format 8XX 9 All extensions on IPX 330 B can call extensions...

Page 88: ...100 4569 will be sent to IPX 330 A Now take the web management panel of AND 4100 router as an example In here both UTP and TCP must open for IP PBX Step2 IPX 330 Configuration Configure the trunk and dial plan on IPX 330 B and register IPX 330 B IP to IPX 330 A The configuration is the same as the above but you have to replace the public IP address with the internal IP 192 168 1 21 Step3 Configure...

Page 89: ...e IPX 330 and make the call Create extension 601 on IPX 330 A extension 801 on IPX 330 B and create the correct outbound rule Public IP must be provided by network provider It could be dynamic IP address and easy to change you can resolve this problem by using DDNS 89 ...

Page 90: ...up IP address as shown below Click Advanced Option Global SIP Settings Item Explanation External IP External IP or domain to replace the device IP External Host External domain to replace the device IP External Refresh sec Refresh time default is 10 seconds Local Network Address IP address and subnet mask needed to be converted e g 192 168 1 100 255 255 255 0 90 ...

Page 91: ... 330 Answer Notice The fee of your business account is much more than 50 when you use the account for the first time 1 https login skype com Sign in with the business account 2 When you have signed in at the end of this page you will find the Skype Manager Please click it 91 ...

Page 92: ...Internet Telephony PBX System IPX 330 92 3 Please click the Skype connect ...

Page 93: ... for one channel as monthly rent and you need to input the registration information in our VoIP trunk blank Then you can register with Skype server And then you need to assign money for outgoing calls and then you can call out Then you can see the sip account information and please click the Authentications details 93 ...

Page 94: ...94 5 Settings on IPPBX 5 1 Build one sip trunk with Skype for sip account Provider Type Custom Trunk Host sip skybe com User name the user name you defined in Authentication detail Password the password you defined in Authentication detail ...

Page 95: ... the above in the extension we can dial 00 Country Code City Area code local number to dial out via Skype line For example dialing number 00 outbound prefix number 001 International Code 886 Country code 2 city Area code without 0 22199518 local phone number will enable you to contact Taiwan Planet Company 95 ...

Page 96: ...Internet Telephony PBX System IPX 330 5 4 Set inbound rule 96 ...

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