Planet FPS-3300, User Manual

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12. Troubleshooting
General Troubleshooting Overview
The most common problems, which cause the print server to perform improperly, are covered in this chapter. If
a problem still exists after reading this chapter, please contact your dealer for technical support.
LED Light Indicators
The print server is equipped with LED lights to assist in diagnosing problems that are the result of the network
and/or the print server hardware itself.
ACT (Green)
When the print server unit is powered on, the Status LED will flash five times as part of the unit’s P ower O n S elf
T est ( POST ). This indicates that the print server hardware is properly configured.
Note: Make sure that the LED flashes five times ( POST ) upon connecting the power. If the unit does not flash
five times, contact your dealer for a replacement or repair.
LINK (Green)
If the network cabling is Twisted-Pair Cable, and when this light is ON, the Twisted-Pair cable connection is
problem free.
POWER (Red)
In most cases, the print server fails to send and receive network data due to incorrect use of the network cable
and/or to connector problems. Twisted-Pair Cable is 10BaseT/100BaseT 8-wire Unshielded Twisted-Pair
Cable. The pin assignments for the RJ-45 connector used for this cable must conform to the UTP cable
specifications.
Power Related Problems
The print server requires an external AC power adapter in order for it to function. If you have a power problem,
check to see whether the power cord or its connectors are damaged. More importantly, check to see that the
AC power adapter included with the print server matches the AC voltage in your country or area. Using an
incorrect AC adapter will damage your print server.
Print Port Related Problems
Printing data failure may be caused by a loose connection of the print server to the parallel port of the printer.
Check to see if any of the pins on the parallel port connector are damaged. In addition, check the cable
connection. If the pins are damaged, contact your dealer for a replacement connector.
Windows 95/98/Me/NT/2000/XP/2003 Troubleshooting
Multi-Segment LAN Environment Installation (through the Network Print Port)
If your print server and Windows 95/98/Me/NT/2000/XP/2003 are located on two different segments, and your
Windows NT server is used as the router/gateway you will need to implement the following procedures in order
for your print server to function properly:
Add the RIP for NWLink IPX/SPX compatible transport. See RIP for NWLink IPX/SPX compatible
transport Installation Procedure later in this section.
Add the frame type 802.2 for both Ethernet adapters. See Multi-Segment Frame Type 802.2 Installation
later in this section.
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