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Pitney Bowes SendPro C, Operator'S Manual

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Pitney Bowes SendPro C Operator'S Manual Download Page 117

 4.  Select the desired services and tap 

Apply

.

 

 Print the shipping label

 1.  To print the label, tap 

Print

. 

 2.  (Optional) On the Label Options screen, tap 

Print Sample

 to print a sample label.

 3.  Tap 

Print

 again and the label prints. You may need to enter the Sender and Recipient's phone 

number, as it is required for some services.

 4.  The carrier screen reappears.

Creating and printing a USPS return shipping label

If you need to provide a label for someone to ship something back to you, you can create a return 
label.

 

 1.  Tap 

SendPro Apps

 on the Home screen, then tap 

Shipping History

. All of the shipping labels 

appear by date. The most recent date appears first in the list.

Printing Shipping Labels

Pitney Bowes

Operator Guide

April 2022

117

Summary of Contents for SendPro C

Page 1: ...Shipping Mailing Postage Meters SendPro C SendPro PCN 2H00 Operator Guide US English Edition SV63242 Rev U April 28 2022 ...

Page 2: ...f intellectual property rights of Pitney Bowes and Pitney Bowes assumes no responsibility for any such use of the information We have made every reasonable effort to ensure the accuracy and usefulness of this manual However we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Except as provided in writing duly signed by an officer of...

Page 3: ...ating the Envelope Printing app 42 Preventing envelope feeding problems 43 Sending a First Class Mail envelope 44 Sending a large First Class envelope 45 Sending Certified Mail 47 Sending an international letter 47 Using USPS special services 48 Updating postal rates or software for printing on envelopes 48 Refilling postage for printing on envelopes 50 Sealing envelopes when you print postage 50 ...

Page 4: ...g a scale 90 Uploading system logs 91 4 Printing Shipping Labels Signing in to and out of the shipping label app 94 Printing a shipping label 94 Comparing rates when printing a shipping label 100 Creating a new sender address for shipping labels 106 Editing the sender address for shipping labels 107 Printing an international shipping label 107 Creating and printing a USPS return shipping label 117...

Page 5: ...ions for shipping labels 134 Setting the default address for USPS return labels 135 Determining how you spend your shipping labels postage 136 Removing funds 136 6 Printing on envelopes Navigating the Envelope Printing app 138 Checking the available funds for printing postage 140 Refilling postage for printing on envelopes 141 What is Accounting 142 Sending a First Class Mail envelope 143 Sending ...

Page 6: ...l inspections for postage printing 164 Updating postal rates or software for printing on envelopes 164 Confirm the effective date for postal rates 165 Setting the low funds warning for printing postage 166 Setting up a mailer ID 166 Updating the ZIP code 167 Managing accounts for printing postage 167 Turning Envelope Printing account passwords on or off for printing postage 167 Adding a Envelope P...

Page 7: ...wick assembly 189 Filling the moistener tank 193 Avoiding envelope sealing issues 194 Preventing envelope feeding problems 195 Moving your device 196 10 Supplies Supplies ink cartridges and options 200 11 Device Information USPS requirements 204 Key in Postage 204 Sections of the meter impression 204 Finding the SendPro application software version 205 Postal Security Device 206 Parts of the SendP...

Page 8: ...wes 216 13 Safety Lithium Ion Battery 220 Agency Compliance Information 220 Important Safety Notes 220 Note for California Customers Only on all Models 222 14 Third party software Third party software 224 Pitney Bowes Operator Guide April 2022 viii ...

Page 9: ...ipping label cost account 40 Adding a Envelope Printing account 41 Navigating the Envelope Printing app 42 Preventing envelope feeding problems 43 Sending a First Class Mail envelope 44 Sending a large First Class envelope 45 Sending Certified Mail 47 Sending an international letter 47 Using USPS special services 48 Updating postal rates or software for printing on envelopes 48 Refilling postage f...

Page 10: ... l Choose your connection type l Get account and password information Set up your postage payment method Pitney Bowes offers different options to pay for postage for mailing and shipping You must set up how you are going to pay for postage before you can use your device For more information visit paying for postage Choose your connection type Wired Connections Take about 10 minutes to set up Requi...

Page 11: ...abels you need l Your SendPro Online or PitneyShip email address and password for that account l If you have logged into Your Account on Pitney Bowes or if you have used SendPro Online or PitneyShip to send a package you can link to that account and use that email address and password l If you do not have a shipping label account you have the option of creating one during the installation Open the...

Page 12: ...Unpack the device 1 Remove the device and all items from the box Quick start guide Pitney Bowes Operator Guide April 2022 12 ...

Page 13: ...e entire feeder not just the moistener flap when lifting the device out of the box 3 Do not connect your device to a power source yet 4 Remove all packing materials from the device Quick start guide Pitney Bowes Operator Guide April 2022 13 ...

Page 14: ...nstall the printhead 1 Open the cover to access the ink carriage 2 Remove the packing tape from the ink carriage 3 Open the ink carriage guard Quick start guide Pitney Bowes Operator Guide April 2022 14 ...

Page 15: ...nd remove the protective strip 5 Squeeze the tabs and slide the printhead pegs into the lower set of grooves Important This step is critical to prevent device damage Quick start guide Pitney Bowes Operator Guide April 2022 15 ...

Page 16: ...lush against the wall The tabs snap outward when you place the printhead correctly Install the ink cartridge 1 Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge Quick start guide Pitney Bowes Operator Guide April 2022 16 ...

Page 17: ...2 Install the ink cartridge and close the guard 3 Close the cover Quick start guide Pitney Bowes Operator Guide April 2022 17 ...

Page 18: ...Connect the device to a power source Connect the device to a power source Tap the power button Quick start guide Pitney Bowes Operator Guide April 2022 18 ...

Page 19: ... and continue the installation steps on the screen 3 Tap Got it when you see the message You re ready to start sending Finding the Product Code Number PCN and serial number In order to find the correct information for your device you need to know the model number Quick start guide Pitney Bowes Operator Guide April 2022 19 ...

Page 20: ...the rear of the device or under the display cover The serial number appears as zeros here for security reasons Navigating the Home screen You can create a shipping label or print postage from the Home screen on the SendPro C SendPro Quick start guide Pitney Bowes Operator Guide April 2022 20 ...

Page 21: ...elopes or packages using USPS UPS or FedEx Using SendPro Apps Tap on SendPro Apps to access a variety of apps to support and enhance your device For example you can l Check for rates and updates Rates and Updates l Get a history of shipping labels created Shipping History l Check the status of your network connection Network Connection Quick start guide Pitney Bowes Operator Guide April 2022 21 ...

Page 22: ...issues and provides recommendations for resolving them The app also provides l Real time predictive updates diagnostic error notifications and offers l Solutions to resolve the issue l Essential tools and guides l Voice mobile app and text search to resolve issues quickly l Product health management and tracking l Account balances and case status l Spending and saving insights to track your budget...

Page 23: ... screen 2 Home Return to the Home screen from anywhere in Create Shipping Labels or Envelope Printing 3 Tap the question mark in the toolbar to open the SendPro Care app 4 Network View the current network type wireless or Ethernet and status and strength for wireless connection Allows you to turn wireless connection on or off The icon here represents a wireless connection Quick start guide Pitney ...

Page 24: ... for shipping label account log out or lock your SendPro C SendPro Printing a shipping label or printing postage on an envelope You can either create a shipping label or print postage on an envelope For a shipping label tap Create Shipping Labels on the Home screen For postage tap Envelope Printing on the Home screen Use Create Shipping Labels to get the best pricing free tracking and detailed del...

Page 25: ...te envelopes Boxes USPS flat rate boxes USPS non flat rate boxes Tube Use Envelope Printing for the following Standard envelopes and postcards Large envelopes Quick start guide Pitney Bowes Operator Guide April 2022 25 ...

Page 26: ...ervices You can also send via UPS or FedEx The packaging options and benefits are almost identical 1 Tap Create Shipping Labels on the Home screen 2 Tap the carrier you wish to use 3 Verify that the sender address is correct If not tap on the Sender field and select a new address Quick start guide Pitney Bowes Operator Guide April 2022 26 ...

Page 27: ... account if cost accounts are enabled Verify the selected cost account Tap Cost Account and select an account to change or add the account 5 Tap Continue Quick start guide Pitney Bowes Operator Guide April 2022 27 ...

Page 28: ...6 Enter the recipient address manually or tap Address book to select one from the address book 7 Tap Continue 8 Tap a package type Quick start guide Pitney Bowes Operator Guide April 2022 28 ...

Page 29: ...hen done l If you have an attached scale place the package on the scale and tap Weight Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply 10 Tap Continue 11 Tap the service you wish to use Quick start guide Pitney Bowes Operator Guide April 2022 29 ...

Page 30: ...vices tap Add additional services If you are not adding any extra services go to step 14 13 Select the desired services and tap Apply 14 To print the label tap Print Quick start guide Pitney Bowes Operator Guide April 2022 30 ...

Page 31: ...r the Sender and Recipient s phone number as it is required for some services 18 The carrier screen reappears Comparing rates when printing a shipping label If you have SendPro application software version 2 0 061R or later your system allows you to compare the shipping rates of different carriers for every mailpiece or package Quick start guide Pitney Bowes Operator Guide April 2022 31 ...

Page 32: ...g Labels on the Home screen 2 Tap the carrier you wish to use 3 Verify that the sender address is correct If not tap on the Sender field and select a new address Quick start guide Pitney Bowes Operator Guide April 2022 32 ...

Page 33: ...d you must select an account If an account is already present verify that it is correct To change or add the account tap Cost Account and select an account 5 Tap Continue Quick start guide Pitney Bowes Operator Guide April 2022 33 ...

Page 34: ...6 Enter the recipient address manually or tap Address book to select one from the address book 7 Tap Continue Quick start guide Pitney Bowes Operator Guide April 2022 34 ...

Page 35: ...r a value Tap the green check mark when done l If you have an attached scale place the package on the scale and tap Weight Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply Quick start guide Pitney Bowes Operator Guide April 2022 35 ...

Page 36: ...along with their estimated delivery dates and the total cost to send the package Scroll down the screen to view all the carriers and their rates 11 Tap the carrier you want to use This example uses Priority Mail Quick start guide Pitney Bowes Operator Guide April 2022 36 ...

Page 37: ...rvices If you are not adding any extra services go to step 14 13 Select the desired service or services 14 Tap Apply The system displays the total cost including the additional service Quick start guide Pitney Bowes Operator Guide April 2022 37 ...

Page 38: ...ed to enter the Sender and Recipient s phone number as it is required for some services Tracking a shipment You can track the packages you sent with shipping labels on your device The History screen provides a summary of your past shipping labels with the Date Recipient Carrier Tracking Number Status and Label Amount Quick start guide Pitney Bowes Operator Guide April 2022 38 ...

Page 39: ... accounts to charge back shipping label postage You can assign the costs for a shipping label to an account when you create the label In order to use cost accounts for label postage you need to turn on the cost accounts feature 1 Tap SendPro Apps on the Home screen then tap Cost Accounts 2 Tap the Cost Account settings image in the upper right corner of the Cost Accounts screen If cost accounts ar...

Page 40: ... cost accounts on you will need to have at least 1 cost account to print a shipping label Adding a shipping label cost account Add shipping Cost Accounts to record shipping label usage by department 1 Open the Shipping Cost Accounts app l Tap SendPro Apps on the Home screen then tap Cost Accounts 2 Tap in the upper left corner of the shipping Cost Accounts screen Quick start guide Pitney Bowes Ope...

Page 41: ... done You can use the same types of characters as for the account name 6 Tap Active or Inactive Your selection should be whichever is appropriate for this account 7 Tap Make this my default Cost Account to make this cost account automatically used for all shipping labels 8 Tap Apply Adding a Envelope Printing account You can add a Envelope Printing account to track your costs for printing postage ...

Page 42: ...s l Password Tap Password to add a password for an account o Passwords are case sensitive can be alphanumeric and must be four characters in length If you do set a password you need to enter it to print mail 8 Ensure you set the status to active 9 Tap anywhere on the screen outside of the fields when complete 10 Tap OK to save The name of the new account appears l Tap Create New Account to create ...

Page 43: ...e printing modes such as printing a graphic only printing the date and time or seal envelopes without printing postage 7 View Class Tap Class to view available postal classes and any extra services 8 View Account Tap Account to charge back postage to departments or clients Run reports showing how you spent your postage over specific time periods If you did not purchase Accounting you will not see ...

Page 44: ...old the envelope against the back wall it can feed in crooked or skewed A skewed envelope can either exit the device with no postage applied or cause a jam The message Clear Paper Jam appears This could deduct funds Even a minor skew that may be difficult to see can cause a jam Preventive action To prevent envelope feeding problems l Using a can of non flammable compressed air blow on the feed dec...

Page 45: ...velope according to the USPS If your mailpiece weighs more than 3 5 oz the device automatically sets the class to Large Envelope regardless of the dimensions If the mailpiece weighs less than 3 5 oz but has the dimensions of a large envelope you need to manually select Large Envelope when you choose the class To determine if your mailpiece meets the criteria for a large envelope use the Postal Adv...

Page 46: ... 1 Tap Home 2 Tap Envelope Printing 3 If you have the accounting feature enabled tap Account and select an account 4 Tap Class 5 Tap Start Over to show a list of all the available classes 6 Tap First Class Retail Metered for a First Class mail envelope 7 Tap Large Envelope 8 Select special services if required 9 Tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro...

Page 47: ...mple letter or large envelope 7 Select Certified and tap Apply 8 Depending on the type class and type of mailpiece l Enter the destination ZIP Code and tap Apply l If you re using E Certified enter the Mailer ID and tap Apply 9 Enter the barcode from the label and tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or ...

Page 48: ...ail Delivery Confirmation Registered Mail and more The number and types of services available depend on the class of mail 1 Tap Envelope Printing on the Home screen 2 Tap Class 3 Tap Start Over to see a list of the available classes 4 Tap the class you wish to use Sub classes appear when available for the selected class l For some classes you must select the type of mailpiece For example if you se...

Page 49: ...ke effect on future effective date Your device has been updated and you ll see the new rates then To learn more visit pitneybowes com ratesandupdates 3 To continue tap Got it Manual software updates 1 Select Rates and Updates l Tap SendPro Apps then Rates and Updates 2 If new rates are available your device downloads and installs updates a If the rates are available today this message appears New ...

Page 50: ...e toolbar 1 Tap Envelope Printing on the Home screen 2 Tap Postage Balance 3 Tap Refill Postage 4 Enter the amount of postage you wish to add 5 Tap Refill Mail Postage 6 Tap View Receipt to view or print a receipt 7 Tap Done 8 Your updated postage balance appears on the Envelope Printing screen Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with ...

Page 51: ...uired 2 Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap 3 Tap Envelope Printing on the Home screen 4 Tap Account and select an account if accounting is enabled on your device Quick start guide Pitney Bowes Operator Guide April 2022 51 ...

Page 52: ...ary 10 Tap Apply to continue 11 Insert the envelope into the device The device prints the postage Important If the moistener tank is full and your envelopes do not seal correctly clean or replace the moistener brush and wick Filling the moistener tank Your device will need refills of E Z Seal in order to seal envelopes Follow these steps to fill the moistener tank Quick start guide Pitney Bowes Op...

Page 53: ... for the moistener brush and wick to get completely wet Replacing the ink cartridge Replace the ink cartridge when the low ink warning appears This ensures your device is in optimal working condition 1 Tap Settings 2 Scroll down and tap Mail Printer Maintenance 3 Tap Install Ink 4 Lift the top cover The ink cartridge moves to the front position Quick start guide Pitney Bowes Operator Guide April 2...

Page 54: ... Remove the ink cartridge as shown on the label next to the cartridge holder 6 Insert the new ink cartridge then close the ink cartridge guard Quick start guide Pitney Bowes Operator Guide April 2022 54 ...

Page 55: ... properly Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge 1 Tap Settings 2 Scroll down and tap Mail Printer Maintenance 3 Tap Print Test Pattern 4 Insert the envelope into the device when the message Print a Test Pattern appears Quick start guide Pitney Bowes Operator Guide April 2022 55 ...

Page 56: ... Once the cleaning operation completes you must print another test pattern o If this new pattern still has broken or missing lines you may need to replace the ink cartridge or clean or replace the printhead o If you see no improvement in print quality do not repeat the cleaning as cleaning the print nozzles consumes ink Good Test Pattern Bad Test Pattern Quick start guide Pitney Bowes Operator Gui...

Page 57: ...Seal Sealing Solution 4 half gallon bottles 608 0 E Z Seal Sealing Solution 5 gallon Cubetainer 605 0 Moistener Brush Wick and Grate for SendPro C SendPro Models with PCN 2H00 and 8H00 621 8 Moistener Brush Wick and Grate for SendPro C SendPro 770 T 25 double sheets SendPro C SendPro Models with 2H00 and 8H00 612 9 150 double sheets SendPro C SendPro Models with 2H00 and 8H00 620 9 300 perforated ...

Page 58: ...n w1110 Label Printer Description Item Number Networked SendKit w1110 Shipping Labels 6WB F Direct Thermal Labels 4 x 6 6 rolls 745 1 Ink Cartridges Description Capacity Item Number SendPro C SendPro red fluorescent ink cartridge 17 ml SL 798 0 SendPro C SendPro red fluorescent ink cartridge 35 ml 793 5 SendPro C SendPro red fluorescent ink cartridge 45 ml 765 9 SendPro C SendPro super blue ink ca...

Page 59: ...isplay for MP82 scale MP00098 Backlit self standing graphical tower display for MP82 scale MP00099 External USB platform scale 15 30 lb MT30 External USB platform scale 70 lb MT70 2 0 4 port USB Hub 552 3 I D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Quick start guide Pitney Bowes Operator Guide April 2022 59 ...

Page 60: ...This page intentionally left blank ...

Page 61: ...etwork connection 62 Setting up a wireless Wi Fi network connection 65 Connecting to a hidden Wi Fi network 65 Forgetting a Wi Fi network 67 Checking your network connection 69 Finding the MAC address for wired and wireless networks 70 Setting up a Proxy server 73 ...

Page 62: ...e other end to an internet jack on the wall or a router Step 2 Choose the connection type Select one of the two connection types supported for this device l DHCP l Static IP DHCP is the most common connection type Choose DHCP if you are unsure which connection protocol to use or contact your IT department for advice DHCP 1 Tap Settings 2 Tap Wired Connectivity information Pitney Bowes Operator Gui...

Page 63: ...d turn off after 10 seconds 7 Plug the power cord back in directly into a wall outlet 8 Quickly tap and release the power button to turn the device back on 9 Tap Settings 10 Tap Wired Ethernet 11 Tap DHCP 12 Tap Connect Static IP 1 Tap Settings Connectivity information Pitney Bowes Operator Guide April 2022 63 ...

Page 64: ... Address in the corresponding fields 6 Tap Connect 7 If SendPro C SendPro fails to connect remove the network cable from the back of the device 8 Tap Connect Wait for the attempted connection to fail 9 Plug the network cable back in 10 Delete the values in the IP Address Netmask Gateway and DNS Address fields 11 Enter the IP Address Netmask Gateway and DNS Address that you obtained in step 4 12 Ta...

Page 65: ... does not appear 4 Enter your Wi Fi password Tip Use the show password option to make sure that you enter your password correctly 5 Tap Advanced Options if your network requires advanced network settings such as a Static IP address l To set up a Static IP address a Select the IP Setting menu and choose Static b Tap on the line and enter the value provided by your IT department c Tap the in the gre...

Page 66: ...3 Tap Add Network at the top of the Wi Fi screen Connectivity information Pitney Bowes Operator Guide April 2022 66 ...

Page 67: ... b Tap Advanced Options to enter a static IP or set up a proxy 5 Tap Connect when done Forgetting a Wi Fi network Forget a Wi Fi network if l You do not want your device to automatically connect to that network or l You need to resolve a wireless network issue 1 Tap Settings 2 Tap Wi Fi in the Device Network section Connectivity information Pitney Bowes Operator Guide April 2022 67 ...

Page 68: ...p the network you want to forget Note that you can only forget a network to which you have previously connected The network details appear Connectivity information Pitney Bowes Operator Guide April 2022 68 ...

Page 69: ...hey will know if the necessary services are available on your network 1 To open and run the network checking app l Tap Check Network at the bottom of the Home screen 2 The device then provides you with the results of the network check 3 Tap Close twice to return to the Home screen If you are unable to connect to the internet ask your IT department or internet provider to check the internet setting...

Page 70: ...w the device onto the network Your device contains two MAC addresses One for wireless connections and one for wired connections Locating the MAC address for wireless connections 1 Tap Settings 2 Tap Wi Fi 3 The MAC address appears above the list of wireless networks Connectivity information Pitney Bowes Operator Guide April 2022 70 ...

Page 71: ...d connections 1 Tap Settings 2 Tap Wired Ethernet The MAC address is present at the top of the screen 3 Tap Check Network The Checking Network Connection screen appears Connectivity information Pitney Bowes Operator Guide April 2022 71 ...

Page 72: ...the test finishes The MAC address appears 5 Tap X to close this window 6 Tap Close then the back arrow to return to the Home screen If the MAC address does not appear try these steps 1 Tap Settings Connectivity information Pitney Bowes Operator Guide April 2022 72 ...

Page 73: ...ce and the internet Proxy servers provide increased performance and security If your network requires a proxy server you must contact your IT department or service provider to obtain the proxy server information to set up a proxy server Choose the connection type Choose how you connect your device to set up a Proxy server l Setting up a proxy server using a Wi Fi network connection l Setting up a ...

Page 74: ...and tap the arrow next to Proxy then select Manual 6 Enter the IP address HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field 7 Enter the port number for the proxy server in the Proxy Port field 8 Optional Enter any specific URLs or URL patterns such as internal addresses that you wish to bypass the proxy in the Bypass field Connectivity information Pitney Bowes Operator G...

Page 75: ...or proxy servers Setting up a proxy server using a wired network connection 1 Tap Settings 2 Tap Wired Ethernet in the Device Network section 3 Select either DHCP or Static IP 4 If you select DHCP tap on the drop down arrow next to Proxy Setting and select Manual 5 Enter the IP address HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field 6 Enter the port number for the prox...

Page 76: ...requires authentication select the Need Authentication check box Additional fields appear a Enter the Proxy username in the Proxy Username field This may be case sensitive for some proxy servers b Enter the Proxy password in the Proxy Password field This is case sensitive for proxy servers Connectivity information Pitney Bowes Operator Guide April 2022 76 ...

Page 77: ...on Creating or disabling the security PIN 78 Adjusting time zone and scale location code 79 Adjusting display brightness 79 Using USPS Informed Delivery 80 Installing the SendPro C SendPro 80 Installing a scale 90 Uploading system logs 91 ...

Page 78: ... 2 Tap Security PIN in the Device Network section 3 Tap Create PIN 4 Enter a 4 digit numeric PIN using the keyboard on the display 5 Verify your PIN by entering it again Change or disable the security PIN 1 Tap Settings 2 Tap Security PIN in the Device Network section 3 Tap Change PIN or Turn OFF Security PIN 4 Enter the current security PIN for either option Manually lock your device 1 Tap the us...

Page 79: ... scale location code When you move your device to a new location or install a new scale you must modify the location code and time zone value 1 Tap Settings 2 Tap Location Time Zone 3 Enter the new location code 4 Enter the time zone 5 Tap Apply Adjusting display brightness Set the brightness of the display to suit your work space Managing your Device Pitney Bowes Operator Guide April 2022 79 ...

Page 80: ... USPS Informed Delivery website 1 To access USPS Informed Delivery l Tap SendPro Apps on the Home screen then tap USPS Informed Delivery 2 Enter your USPS com username and password l If this is the first time you are using Informed Delivery on your device you need to verify your USPS account Follow the prompts to complete the verification process Installing the SendPro C SendPro Follow these instr...

Page 81: ...et up Require access to a wireless network and power outlet Get account and password information To set up your device you need l The email address and password that you use to sign into Your Account on Pitney Bowes l If you need to set up Your Account use a browser on your computer to visit Your Account and click Register Now To print shipping labels you need l Your SendPro Online or PitneyShip e...

Page 82: ...Open the box In the box you will find Managing your Device Pitney Bowes Operator Guide April 2022 82 ...

Page 83: ...Unpack the device 1 Remove the device and all items from the box Managing your Device Pitney Bowes Operator Guide April 2022 83 ...

Page 84: ...entire feeder not just the moistener flap when lifting the device out of the box 3 Do not connect your device to a power source yet 4 Remove all packing materials from the device Managing your Device Pitney Bowes Operator Guide April 2022 84 ...

Page 85: ...stall the printhead 1 Open the cover to access the ink carriage 2 Remove the packing tape from the ink carriage 3 Open the ink carriage guard Managing your Device Pitney Bowes Operator Guide April 2022 85 ...

Page 86: ...d remove the protective strip 5 Squeeze the tabs and slide the printhead pegs into the lower set of grooves Important This step is critical to prevent device damage Managing your Device Pitney Bowes Operator Guide April 2022 86 ...

Page 87: ...6 Keep squeezing the tabs and push the printhead flush against the wall The tabs snap outward when you place the printhead correctly Managing your Device Pitney Bowes Operator Guide April 2022 87 ...

Page 88: ...he ink cartridge 1 Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge 2 Install the ink cartridge and close the guard Managing your Device Pitney Bowes Operator Guide April 2022 88 ...

Page 89: ...3 Close the cover Connect the device to a power source Connect the device to a power source Tap the power button Managing your Device Pitney Bowes Operator Guide April 2022 89 ...

Page 90: ...sage You re ready to start sending Installing a scale Install a scale if you did not install one when you installed your device Your device contains step by step installation instructions for compatible scales 1 Tap Settings 2 Scroll to the Advanced Device Options section at the bottom of the Settings screen then tap Scale Installation Guides Managing your Device Pitney Bowes Operator Guide April ...

Page 91: ...ding system logs Your device creates system logs that monitor operations on your device If you need to upload system logs to a Pitney Bowes support representative you can find them in the Advanced Device Options section under Settings 1 Tap Settings 2 Scroll down to the Advanced device Options section 3 Tap System Log Upload 4 Select the logs you want to upload Managing your Device Pitney Bowes Op...

Page 92: ...lected Logs 6 Once the upload completes an upload message bar appears at the bottom of the screen 7 Tap OK or Got It in the message bar 8 Tap Home to exit Managing your Device Pitney Bowes Operator Guide April 2022 92 ...

Page 93: ...Creating a new sender address for shipping labels 106 Editing the sender address for shipping labels 107 Printing an international shipping label 107 Creating and printing a USPS return shipping label 117 Printing a USPS scan form 118 Reprinting a USPS UPS or FedEx shipping label 119 Canceling a UPS or FedEx shipping label 120 Getting a USPS refund for a shipping label 120 ...

Page 94: ...en to sign in to the Create Shipping Labels app You need to enter a name and password Signing out 1 Tap the user profile icon in the upper right corner of the toolbar to sign out of shipping labels 2 Select Sign out Printing a shipping label Use Create Shipping Labels to get the best pricing free tracking and detailed delivery history for USPS package services You can also send via UPS or FedEx Th...

Page 95: ...abels on the Home screen 2 Tap the carrier you wish to use 3 Verify that the sender address is correct If not tap on the Sender field and select a new address Printing Shipping Labels Pitney Bowes Operator Guide April 2022 95 ...

Page 96: ...ount if cost accounts are enabled Verify the selected cost account Tap Cost Account and select an account to change or add the account 5 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 96 ...

Page 97: ...6 Enter the recipient address manually or tap Address book to select one from the address book 7 Tap Continue 8 Tap a package type Printing Shipping Labels Pitney Bowes Operator Guide April 2022 97 ...

Page 98: ...done l If you have an attached scale place the package on the scale and tap Weight Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply 10 Tap Continue 11 Tap the service you wish to use Printing Shipping Labels Pitney Bowes Operator Guide April 2022 98 ...

Page 99: ...es tap Add additional services If you are not adding any extra services go to step 14 13 Select the desired services and tap Apply 14 To print the label tap Print Printing Shipping Labels Pitney Bowes Operator Guide April 2022 99 ...

Page 100: ...it is required for some services 18 The carrier screen reappears Comparing rates when printing a shipping label If you have SendPro application software version 2 0 061R or later your system allows you to compare the shipping rates of different carriers for every mailpiece or package 1 Tap Create Shipping Labels on the Home screen 2 Tap the carrier you wish to use Printing Shipping Labels Pitney B...

Page 101: ...ct a new address 4 If cost accounts are enabled you must select an account If an account is already present verify that it is correct To change or add the account tap Cost Account and select an account 5 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 101 ...

Page 102: ...6 Enter the recipient address manually or tap Address book to select one from the address book 7 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 102 ...

Page 103: ...value Tap the green check mark when done l If you have an attached scale place the package on the scale and tap Weight Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply Printing Shipping Labels Pitney Bowes Operator Guide April 2022 103 ...

Page 104: ...g with their estimated delivery dates and the total cost to send the package Scroll down the screen to view all the carriers and their rates 11 Tap the carrier you want to use This example uses Priority Mail Printing Shipping Labels Pitney Bowes Operator Guide April 2022 104 ...

Page 105: ...es If you are not adding any extra services go to step 14 13 Select the desired service or services 14 Tap Apply The system displays the total cost including the additional service Printing Shipping Labels Pitney Bowes Operator Guide April 2022 105 ...

Page 106: ...and the label prints l You may need to enter the Sender and Recipient s phone number as it is required for some services Creating a new sender address for shipping labels If you need to ship from more than one address you can add additional sender addresses to the Address Book Printing Shipping Labels Pitney Bowes Operator Guide April 2022 106 ...

Page 107: ...dress book appears Printing an international shipping label Printing an international shipping label is similar to printing a domestic shipping label The main difference is adding the information required for customs purposes You must declare package contents for U S customs when shipping internationally and to military mail To print a shipping label follow the steps in each section below 1 Before...

Page 108: ... or 1E60 laser printer If you do not have a 1E50 or 1E60 laser printer you print an international label from your SendPro Online or PitneyShip account using any 8 5 x 11 printer Select the carrier 1 Tap Create Shipping Labels on the Home screen 2 Tap the carrier you wish to use Printing Shipping Labels Pitney Bowes Operator Guide April 2022 108 ...

Page 109: ... not tap on the Sender field and select a new address 2 Select an account if cost accounts are enabled Verify the selected cost account Tap Cost Account and select an account to change or add the account 3 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 109 ...

Page 110: ...ress manually or tap Address book to select one from the address book 5 Tap Continue Select the package type and enter the dimensions 1 Select the package type Printing Shipping Labels Pitney Bowes Operator Guide April 2022 110 ...

Page 111: ...t Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply 3 Tap Continue Enter the type of items in the shipment 1 Enter the type of items included in your shipment in this example Documents 2 Select either Abandon it or Return to Sender if the item cannot be delivered Printing Shipping Labels Pitney Bowes Operator Guide April 2022 111...

Page 112: ...of each item including the quantity weight value and where the item was made 6 If appropriate enter optional HS Tariff information 7 To add additional items tap Save and Add 8 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 112 ...

Page 113: ...Type and select the appropriate value For further information refer to the USPS COM Postal Explorer 2 Tap on the checkbox to agree to the USPS Privacy Act Statement 3 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 113 ...

Page 114: ...horities instead of making the recipient pay the import VAT tax when the items are imported into the EU If you have registered with the Import One Stop Shop IOSS portal you can include your IOSS number with your additional customs information Your device must have SendPro application software version 2 0 061R or later to use this feature For more information about the IOSS visit the IOSS FAQ page ...

Page 115: ...Select the shipping services required 1 Tap the service you wish to use Printing Shipping Labels Pitney Bowes Operator Guide April 2022 115 ...

Page 116: ...2 To add additional services tap Extra Services 3 Enter the value of the item Tap Apply when complete Printing Shipping Labels Pitney Bowes Operator Guide April 2022 116 ...

Page 117: ...pient s phone number as it is required for some services 4 The carrier screen reappears Creating and printing a USPS return shipping label If you need to provide a label for someone to ship something back to you you can create a return label 1 Tap SendPro Apps on the Home screen then tap Shipping History All of the shipping labels appear by date The most recent date appears first in the list Print...

Page 118: ... SCAN forms you must enable the USPS SCAN Form Printing on your device 1 Tap Settings 2 Scroll down to Shipping Settings then tap Label Options 3 Scroll down to the Scan Form and Manifest Printing section and tap on the Enable scan form printing box l If you have an 8 1 2 x 11 1E50 Laser Report Printer that is either attached to one of the USB ports on the back of your device or connected through ...

Page 119: ... your SendPro C SendPro user ID and password 2 In SendPro Online or PitneyShip select Print USPS SCAN Form from the menu at the top Reprinting a USPS UPS or FedEx shipping label If a label does not print correctly you can print it again 1 Tap SendPro Apps on the Home screen then tap Shipping History All of the shipping labels appear by date The most recent date appears first in the list 2 Locate y...

Page 120: ...label If your international package was returned by USPS due to COVID 19 restriction you can request a refund through SendPro Online or PitneyShip within 45 days of the label creation date The refund process can take up to 20 days because USPS wishes see if it can detect your shipment in its mailstream before crediting your account Important When you cancel a UPS or FedEx label the credit will app...

Page 121: ...ransactions If your international package was returned by USPS due to COVID 19 restrictions you cannot request a refund through SendPro Online or PitneyShip You must file a claim directly through USPS Go to the USPS International Claims page and click on Create an Inquiry to file a claim If approved USPS will send you a check for the postage cost Printing Shipping Labels Pitney Bowes Operator Guid...

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Page 123: ...address book 127 Managing your shipping labels cost accounts 127 Adding a shipping label cost account 127 Editing a cost account 128 Refilling postage for shipping labels 129 Setting an alert when shipping label postage refill is pending 130 Setting up your FedEx account 131 Setting up your UPS account 133 Setting up default printing options 134 Managing email notifications for shipping labels 134...

Page 124: ... assign a cost account to each postage refill you perform You assign a cost account to a label within the Create Shipping Labels app while creating a shipping label To view all your cost accounts l Tap SendPro Apps on the Home screen then tap Cost Accounts or l Tap Cost Accounts at the bottom of the Home screen Changing the default refill amounts for shipping labels Change the default refill amoun...

Page 125: ...l In order to use cost accounts for label postage you need to turn on the cost accounts feature 1 Tap SendPro Apps on the Home screen then tap Cost Accounts 2 Tap the Cost Account settings image in the upper right corner of the Cost Accounts screen If cost accounts are not enabled you will see this screen Managing Shipping Labels Pitney Bowes Operator Guide April 2022 125 ...

Page 126: ...d to have at least 1 cost account to print a shipping label Turning on address autofill for shipping labels Autofill automatically fills in the address fields as you start to enter an address This makes it easier to enter addresses when creating shipping labels 1 Tap Settings 2 Scroll down to Shipping Settings 3 Tap SendPro Experimental Features 4 Tap on the check box for Use Geosearch Managing Sh...

Page 127: ...or PitneyShip In your web browser go to https login pitneybowes com sendpro and sign in with your SendPro C SendPro user ID and password Managing your shipping labels cost accounts Managing your shipping labels cost accounts includes l Turn on the cost accounts feature l Adding a cost account l Editing existing cost accounts Tap Cost Accounts at the bottom of the Home screen to open the Cost Accou...

Page 128: ...0 characters 5 Tap Enter when done You can use the same types of characters as for the account name 6 Tap Active or Inactive Your selection should be whichever is appropriate for this account 7 Tap Make this my default Cost Account to make this cost account automatically used for all shipping labels 8 Tap Apply Editing a cost account When you edit a cost account you can l Make an existing cost acc...

Page 129: ...iption tap in the Description field and enter your changes 7 Tap Apply when done with all your changes Refilling postage for shipping labels Your device uses two separate postage accounts One is for shipping labels and one is for Envelope Printing You cannot use the shipping label funds for Envelope Printing and vice versa Before you begin Check that your device is connecting to the internet l If ...

Page 130: ... enter the amount you wish to refill 7 Tap Refill Postage When complete the updated shipping label postage amount appears 8 Tap Home to return to the Home screen Setting an alert when shipping label postage refill is pending Arrange to have your device alert you when a shipping label postage refill is pending In order to set up the alert you must also define a minimum postage threshold amount To r...

Page 131: ... Tap Select Cost and choose an account from the drop down list 7 Tap the Prompt me before auto postage refill is set to occur box 8 Tap Save 9 Tap the back arrow to return to the Home screen Setting up your FedEx account Use SendPro Online or PitneyShip to set up your FedEx account You must do this before you use FedEx for shipping labels You cannot set up a FedEx account on your SendPro C SendPro...

Page 132: ...a USPS facility for the final delivery by a postal carrier Important Be sure to contact FedEx to see if this service is available for your FedEx account 1 Tap Settings 2 Scroll down to Shipping Settings 3 Tap Carrier Settings 4 Tap Manage next to FedEx on the right side of the screen The Manage FedEx Account screen appears 5 Tap the Make this my default FedEx account box to use this as your defaul...

Page 133: ...unt You must do this before you use UPS for shipping labels You cannot set up a UPS account on your SendPro C SendPro In your web browser go to https login pitneybowes com sendpro and sign in with your SendPro C SendPro user ID and password Once you have set up your UPS account using SendPro Online or PitneyShip you can view your account information on your device 1 Tap Settings 2 Scroll down to S...

Page 134: ...report printer only l Roll 4 x 6 7 To enable USPS scan form and manifest printing tap the check box for Enable scan form printing Enter the ZIP code for the location from where you are shipping on the line provided Managing email notifications for shipping labels You can use email notifications to track shipments and to advise of delivery You can also receive a notification when a shipping label r...

Page 135: ...nd section 6 Optional To customize the subject for each email type enter the subject in the Customize the email subject line field Setting the default address for USPS return labels You can set the recipient s address as a default address for all of your USPS return labels 1 Tap Settings 2 Scroll down to Shipping Settings 3 Tap Return Labels 4 Tap the check box for I wish to use the same recipient...

Page 136: ... Shipping Settings 3 Tap Shipment Reports 4 To list by cost accounts tap Menu next to All Shipments column Tap Summary by Cost Account Removing funds Your device has separate accounts for the Envelope Printing app and for the Create Shipping Labels app To remove funds from one or both of your accounts call Pitney Bowes support at 1 877 822 0996 Pitney Bowes deals with the funds from each account s...

Page 137: ...al postage 147 Re dating your mail 148 Using USPS special services 149 Entering the weight manually when printing postage 149 Using the scale when printing postage 150 Sealing envelopes without printing postage 151 Sealing envelopes when you print postage 152 Zeroing the scale 154 Adding insurance to your mail 155 Sending mail using Electronic Return Receipt ERR 156 Getting a USPS refund for damag...

Page 138: ...ew Date Tap the date to view the date options 5 View Weight to view the weighing options You can enter the weight manually or use a scale 6 View Print Mode View the available printing modes such as printing a graphic only printing the date and time or seal envelopes without printing postage 7 View Class Tap Class to view available postal classes and any extra services 8 View Account Tap Account to...

Page 139: ...Related topics Printing on envelopes Pitney Bowes Operator Guide April 2022 139 ...

Page 140: ...r printing postage Viewing the amount available in your device 1 Tap Envelope Printing on the Home screen 2 The Postage Balance shows the available funds in your device Printing on envelopes Pitney Bowes Operator Guide April 2022 140 ...

Page 141: ...es 1 Tap Envelope Printing on the Home screen 2 Tap Postage Balance 3 Tap Refill Settings Refilling postage for printing on envelopes Before you begin Check that your device is connecting to the internet Printing on envelopes Pitney Bowes Operator Guide April 2022 141 ...

Page 142: ...ts postage and identify cost saving opportunities You can charge postage back to departments or clients and report report on postage expenditures The Envelope Printing app uses a multi level account format It is different from the Create Shipping Labels Cost Accounts When you use Envelope Printing accounts to track your postage usage use sub accounts and sub sub accounts to analyze your usage with...

Page 143: ... sub accounts l Engineering Sub account Software l Engineering Sub account Hardware Account with sub sub accounts l Engineering Sub account Software Sub sub account Graphics and Layout Sub sub account Design l Engineering Sub account Hardware Sub sub account Quality Approval Sub sub account Testing Sending a First Class Mail envelope First Class Mail is an economical way to send mailpieces through...

Page 144: ...ope according to the USPS If your mailpiece weighs more than 3 5 oz the device automatically sets the class to Large Envelope regardless of the dimensions If the mailpiece weighs less than 3 5 oz but has the dimensions of a large envelope you need to manually select Large Envelope when you choose the class To determine if your mailpiece meets the criteria for a large envelope use the Postal Adviso...

Page 145: ...Tap Home 2 Tap Envelope Printing 3 If you have the accounting feature enabled tap Account and select an account 4 Tap Class 5 Tap Start Over to show a list of all the available classes 6 Tap First Class Retail Metered for a First Class mail envelope 7 Tap Large Envelope 8 Select special services if required 9 Tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro C ...

Page 146: ...le letter or large envelope 7 Select Certified and tap Apply 8 Depending on the type class and type of mailpiece l Enter the destination ZIP Code and tap Apply l If you re using E Certified enter the Mailer ID and tap Apply 9 Enter the barcode from the label and tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or ta...

Page 147: ...you need to send it 1 Tap Envelope Printing on the Home screen 2 Tap the date The calendar appears 3 Tap Tomorrow or Another Date depending on the date you wish to print 4 When you see the future date highlighted on the calendar tap Apply 5 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or tap Start to feed the envelopes Impor...

Page 148: ... done 8 Turn your envelope over to the blank side 9 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or tap Start to feed the envelopes The word Correction appears on the postage mark Re dating your mail Watch this video or follow the instructions below to learn how to redate your mail Printing on envelopes Pitney Bowes Operator...

Page 149: ...can select additional services for your mail These include Certified Mail Insured Mail Delivery Confirmation Registered Mail and more The number and types of services available depend on the class of mail 1 Tap Envelope Printing on the Home screen 2 Tap Class 3 Tap Start Over to see a list of the available classes 4 Tap the class you wish to use Sub classes appear when available for the selected c...

Page 150: ...lass and any special services required 9 Tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or tap Start to feed the envelopes Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you Printing on envelopes Pitney Bowes Operator Guide April 2022 150 ...

Page 151: ...s options 8 Tap the class you want 9 Select special services if required 10 Tap Apply 11 Insert the envelope into the device The device prints the postage Sealing envelopes without printing postage Use Seal Only mode to seal envelopes without printing anything 1 Tap Envelope Printing on the Home screen 2 Tap Print Mode You may need to swipe up on the screen to see this option Printing on envelopes...

Page 152: ...e envelope flap under the edge of the feed deck 6 Insert the envelope into the device The device seals the envelope Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C SendPro Printing on envelopes Pitney Bowes Operator Guide April 2022 152 ...

Page 153: ...red 2 Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap 3 Tap Envelope Printing on the Home screen 4 Tap Account and select an account if accounting is enabled on your device Printing on envelopes Pitney Bowes Operator Guide April 2022 153 ...

Page 154: ... if necessary 10 Tap Apply to continue 11 Insert the envelope into the device The device prints the postage Important If the moistener tank is full and your envelopes do not seal correctly clean or replace the moistener brush and wick Zeroing the scale Zero the scale to set the weight to zero Make sure there is nothing on the scale when you zero it Printing on envelopes Pitney Bowes Operator Guide...

Page 155: ...vers only the actual value of the mailed contents 1 Tap Envelope Printing on the Home screen 2 Tap Class If this is the class you need tap the Insurance box enter the amount and tap Apply If you need another class go to step 3 3 If you need a different class a Tap Start Over and select a new class and any special services you need Tap Apply after adding special services b Tap the Insurance box ent...

Page 156: ...l is not the current class tap Start Over then select Priority Mail Retail from the list of classes 4 Tap Envelope or Package 5 Enter the ZIP Code then tap Apply 6 Tap the Electronic Certified box 7 Tap the Electronic Return Receipt box 8 Tap Apply 9 Enter the barcode number from your USPS PS Form 3800 using the keypad or use the optional barcode scanner The barcode number should start with a 94 1...

Page 157: ... person requesting a refund is an authorized user of the device l unused meter indicia You must submit your refund request within 60 days from the date shown on the mail to your local Post Office For all indicia except those produced by PC Postage systems you must submit the indicia to the licensing Post Office l The Postal Service refunds 90 of the face value on the indicia if the total is 500 or...

Page 158: ... graphic on incoming mail 1 Tap Envelope Printing on the Home screen 2 Tap Print Mode 3 Select Graphic Only 4 Tap Apply 5 Tap Graphic 6 Tap Graphics then select your graphic 7 Confirm with Apply 8 Print the graphic on the envelope or tape Printing an inscription Inscriptions appear automatically when you select certain classes of mail This saves you time and helps you always use the correct inscri...

Page 159: ... to keep a record of when you receive incoming mail 1 Tap Envelope Printing on the Home screen 2 Tap Print Mode you may have to scroll down to see this 3 Select Date and Time Stamp 4 Tap Apply Printing on envelopes Pitney Bowes Operator Guide April 2022 159 ...

Page 160: ...he envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or tap Start to feed the envelopes Printing on envelopes Pitney Bowes Operator Guide April 2022 160 ...

Page 161: ...tage printing 164 Updating postal rates or software for printing on envelopes 164 Confirm the effective date for postal rates 165 Setting the low funds warning for printing postage 166 Setting up a mailer ID 166 Updating the ZIP code 167 Managing accounts for printing postage 167 Turning Envelope Printing account passwords on or off for printing postage 167 Adding a Envelope Printing account 169 E...

Page 162: ...amount during installation or change it at later time There are two ways to change the default refill amount From the Home Screen 1 Tap Settings 2 Scroll down to the Envelope Printer Settings section 3 Tap Postage Refills 4 Tap the box under Default refill amount 5 Tap the back key to remove the existing amount You may need to tap the key multiple times to clear the amount 6 Enter the new amount 7...

Page 163: ...c Transaction Data or Sync USPS Transaction Data it means you need to upload your transactions Important If your device had connection issues recently it may require multiple uploads to upload transactions If the device prompts you to upload more than three times please contact technical support Manual upload of your postage transactions 1 Tap Settings 2 Scroll down to the Envelope Printer Setting...

Page 164: ... automatically by the Inspection Due Perform a balance inquiry or a refill message on the Envelope Printing app 1 If accounting is enabled you must first tap Account and select an account 2 Tap Balance Inquiry or Refill Postage to complete the inspection Updating postal rates or software for printing on envelopes Automatic updates Your device updates postal rates and software automatically Keep yo...

Page 165: ...ates are available your device downloads and installs updates a If the rates are available today this message appears New postage rates took effect today Your device has been updated and new rates are already in effect To learn more visit pitneybowes com ratesandupdates b If the rates took effect already this message appears New postage rates took effect on effective date Your device has been upda...

Page 166: ...o add more postage to your device 1 Tap Envelope Printing on the Home screen 2 Tap Postage Balance 3 Tap Refill Settings 4 Tap Low postage threshold 5 Tap back on the keypad to remove the existing amount 6 Enter the new amount 7 Tap Apply 8 Tap back to return to the Envelope Printing app Setting up a mailer ID Your mailer ID is a 9 digit number that you need when using Electronic Return Receipt ER...

Page 167: ...resolve this issue Contact technical support for assistance Managing accounts for printing postage Managing accounts for printing postage includes l Creating new accounts l Editing existing accounts l Deleting an account l Turning account passwords on or off Envelope Printing uses a multi level account structure allowing you to create up to 25 accounts Turning Envelope Printing account passwords o...

Page 168: ...ccount passwords on if account passwords are off and you wish to turn them on Tap OK l Tap Turn account passwords off if account passwords are on and you wish to turn them off Tap OK 6 Tap the back arrow on the top left side of the screen to return to the list of accounts Managing Printing on Envelopes Pitney Bowes Operator Guide April 2022 168 ...

Page 169: ...account Codes can be alphanumeric Codes help you locate accounts more easily 7 You can use the optional fields such as l Description Enter a description of the account up to 150 characters l Password Tap Password to add a password for an account o Passwords are case sensitive can be alphanumeric and must be four characters in length If you do set a password you need to enter it to print mail 8 Ens...

Page 170: ...e from charging postage against an account 1 Tap SendPro Apps on the Home screen 2 Tap Manage Accounts 3 Tap Edit account 4 Tap the account you want to make inactive 5 Select OK 6 Tap the Inactive button 7 When finished tap anywhere on the screen but outside of the fields 8 Tap OK to return to the Accounts screen 9 Tap the back arrow to return to the list of accounts 10 Tap Cancel to return to the...

Page 171: ...ilable accounts appears 4 Tap the account you want to delete 5 Tap OK 6 Tap Yes delete account to confirm 7 Tap OK 8 Tap the back arrow to return to the list of accounts 9 Tap Cancel to return to the Envelope Printing screen Managing Printing on Envelopes Pitney Bowes Operator Guide April 2022 171 ...

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Page 173: ... spent on printing postage 174 Viewing the postage refill history 174 Printing a funds report 175 Running account reports 175 Emailing an account report 176 Setting the report period for an account 177 Setting the account report preferences 178 Creating a shipping report 179 Creating a USPS shipping label refund report 179 ...

Page 174: ...ostage and the total number of pieces printed 1 Tap Settings 2 Scroll down to the Envelope Printer Settings section 3 Tap Postage Refills 4 Tap Advanced to view the total amount of postage spent and the number of pieces printed Viewing the postage refill history You can view a report showing all your past postage refills 1 Tap History Reports at the bottom of the Home screen 2 Tap the Refill Histo...

Page 175: ... printed To print a funds report 1 Tap Envelope Printing on the Home screen 2 Tap the piece count in the upper right 3 Tap Print Report 4 Tap SendPro C Envelope Printer 5 Insert an envelope into the device The device prints the report 6 Tap the back arrow to return to the Envelope Printing app Running account reports Run account reports to show how you spent your postage for a specific account or ...

Page 176: ...report printer Emailing an account report Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods 1 Tap SendPro Apps on the Home screen 2 Tap Manage Accounts 3 Tap Reports 4 Tap View print reports 5 Tap the report to select it 6 Tap Next 7 Tap Actions or View Reports at the bottom of the screen 8 Tap Email Report View and P...

Page 177: ...ish to send xlsx Excel csv comma separated values pdf Portable Data Format 11 Tap Send The report appears from no reply pb com Setting the report period for an account Set the reporting period of an account report by setting its start and end dates 1 Tap SendPro Apps on the Home screen 2 Tap Manage Accounts 3 Tap Reports 4 Tap Report period View and Print Reports Pitney Bowes Operator Guide April ...

Page 178: ...l Tap Previous year and Next year to view the reporting periods for the previous and next year Tap up and down to scroll through the list of reporting periods for the current year 8 Tap OK to return to the Reports screen Setting the account report preferences Set the account report preferences to select the account level you wish to report on Account Sub account or Sub sub account You can also cho...

Page 179: ...iew for any date range is 200 1 Tap SendPro Apps on the Home screen then tap Shipping History 2 By default all the shipping labels you have created appear Tap All Shipment to filter by shipment status Then select a status For example if you want a report of all delivered packages select Delivered 3 To view the details of a specific shipping label tap the shipment 4 Optional To create an email repo...

Page 180: ...the details of a specific shipping label refund tap the shipment 4 Optional To create an email report of all the USPS shipping label refunds a Tap Create Report b Enter the email address Tap the green check mark to confirm c Tap Email Report d You will receive an email with an attached csv transactions history file View and Print Reports Pitney Bowes Operator Guide April 2022 180 ...

Page 181: ...tern 182 Replacing the ink cartridge 183 Cleaning the printhead 184 Cleaning the moistener brush and wick assembly 189 Filling the moistener tank 193 Avoiding envelope sealing issues 194 Preventing envelope feeding problems 195 Moving your device 196 ...

Page 182: ...the lines are unbroken and match the Good test pattern shown on the display l Tap Clean Print Nozzle if the test pattern has missing or incomplete lines o Once the cleaning operation completes you must print another test pattern o If this new pattern still has broken or missing lines you may need to replace the ink cartridge or clean or replace the printhead o If you see no improvement in print qu...

Page 183: ... is in optimal working condition 1 Tap Settings 2 Scroll down and tap Mail Printer Maintenance 3 Tap Install Ink 4 Lift the top cover The ink cartridge moves to the front position 5 Remove the ink cartridge as shown on the label next to the cartridge holder Maintenance Pitney Bowes Operator Guide April 2022 183 ...

Page 184: ...ions itself and the Mail Printer Maintenance screen appears 9 Print a test pattern to ensure that your ink cartridge installs properly Cleaning the printhead If you clean the print nozzle and you still get a bad test print pattern try cleaning the printhead Maintenance Pitney Bowes Operator Guide April 2022 184 ...

Page 185: ... tap Mail Printer Maintenance 3 Tap Install Printhead 4 Lift the cover The ink cartridge moves to the front position 5 Flip the ink cartridge cover open 6 Remove the ink cartridge Maintenance Pitney Bowes Operator Guide April 2022 185 ...

Page 186: ...eze the tabs on either side of the printhead 8 While squeezing lift and tilt to the printhead to the right The printhead should come up out of the device Maintenance Pitney Bowes Operator Guide April 2022 186 ...

Page 187: ...inthead with a dry lint free cloth or a foam swab 10 Squeeze the tabs and slide the printhead pegs into the lower set of grooves Warning If you do not seat the printhead correctly it can damage the device Maintenance Pitney Bowes Operator Guide April 2022 187 ...

Page 188: ...queezing the tabs and push the printhead flush against the wall The tabs snap outward when placed correctly 12 Install the ink cartridge and close the guard Maintenance Pitney Bowes Operator Guide April 2022 188 ...

Page 189: ...ern to be sure that your printhead is functioning properly 16 If the test pattern looks good tap Done Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly Maintenance Pitney Bowes Operator Guide April 2022 189 ...

Page 190: ...1 Unscrew the plastic thumbscrew under the moistener base 2 Lift the moistener brush assembly off the top of the moistener base Maintenance Pitney Bowes Operator Guide April 2022 190 ...

Page 191: ...3 Turn the assembly over and slide the moistener brush out of the holder 4 Locate the wick on the moistener base Maintenance Pitney Bowes Operator Guide April 2022 191 ...

Page 192: ...5 Remove the metal grate and wick from the moistener base Maintenance Pitney Bowes Operator Guide April 2022 192 ...

Page 193: ... brush assembly on top of the moistener base and secure with the plastic thumbscrew 10 If your envelopes still are not sealing properly you can order a Moistener Replacement Kit part number 621 8 by calling 1 800 243 7824 Filling the moistener tank Your device will need refills of E Z Seal in order to seal envelopes Follow these steps to fill the moistener tank Maintenance Pitney Bowes Operator Gu...

Page 194: ...30 minutes for the moistener brush and wick to get completely wet Avoiding envelope sealing issues Prevent sealing issues by l Having enough sealant in the moistener tank l Placing the envelope correctly on the feed deck l Maintaining the wick or brush in the moistener 1 Check the level of sealant in the moistener tank Add more if required Maintenance Pitney Bowes Operator Guide April 2022 194 ...

Page 195: ...wick Preventing envelope feeding problems Ensure you feed envelopes correctly to help prevent feeding problems Feeding mail 1 For your first envelope hold the far edge of the envelope against the back wall of the feeder 2 Slide the envelope into the feeder until you feel it touch the rollers You hear the motor begin Do not release the envelope until the feeder grabs it to pull it through the devic...

Page 196: ...cult to see can cause a jam Preventive action To prevent envelope feeding problems l Using a can of non flammable compressed air blow on the feed deck on the left side and work toward the transport deck on the right side Make sure to remove all the dust and debris Moving your device Move your device safely whether you are moving it across the room or to a new facility 1 If you have a scale remove ...

Page 197: ...9 Re install the ink cartridge 10 Re install the moistener assembly Maintenance Pitney Bowes Operator Guide April 2022 197 ...

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Page 199: ...10 Supplies In this section Supplies ink cartridges and options 200 ...

Page 200: ...E Z Seal Sealing Solution 4 half gallon bottles 608 0 E Z Seal Sealing Solution 5 gallon Cubetainer 605 0 Moistener Brush Wick and Grate for SendPro C SendPro Models with PCN 2H00 and 8H00 621 8 Moistener Brush Wick and Grate for SendPro C SendPro 770 T 25 double sheets SendPro C SendPro Models with 2H00 and 8H00 612 9 150 double sheets SendPro C SendPro Models with 2H00 and 8H00 620 9 300 perfora...

Page 201: ...ation w1110 Label Printer Description Item Number Networked SendKit w1110 Shipping Labels 6WB F Direct Thermal Labels 4 x 6 6 rolls 745 1 Ink Cartridges Description Capacity Item Number SendPro C SendPro red fluorescent ink cartridge 17 ml SL 798 0 SendPro C SendPro red fluorescent ink cartridge 35 ml 793 5 SendPro C SendPro red fluorescent ink cartridge 45 ml 765 9 SendPro C SendPro super blue in...

Page 202: ...al display for MP82 scale MP00098 Backlit self standing graphical tower display for MP82 scale MP00099 External USB platform scale 15 30 lb MT30 External USB platform scale 70 lb MT70 2 0 4 port USB Hub 552 3 I D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Supplies Pitney Bowes Operator Guide April 2022 202 ...

Page 203: ...nts 204 Key in Postage 204 Sections of the meter impression 204 Finding the SendPro application software version 205 Postal Security Device 206 Parts of the SendPro C SendPro 206 Connections on the back 207 Specifications 208 Material specifications 211 ...

Page 204: ...ice every 120 days Each time you refill your device through the network the PB Postage device Payment System computer automatically performs a postal inspection l The postage tape you use must meet USPS specifications Key in Postage The USPS requires your postage to be calculated using a scale This ensures that your mail always has the correct postage and that you are not overpaying or having mail...

Page 205: ...rsement Postal Endorsements are official USPS instructions that print on the mailpiece Finding the SendPro application software version SendPro is the software that runs many features on your device If you need to check which version you have follow these steps 1 Tap Settings 2 Scroll to Advanced Device Options 3 Tap About this Device Device Information Pitney Bowes Operator Guide April 2022 205 ...

Page 206: ...s a Postal Security Device PSD that secures your postage funds It includes the latest technology approved by USPS This technology eliminates the need for USPS to perform physical inspections thereby making your device easier and more convenient for you to use Parts of the SendPro C SendPro Familiarize yourself with the parts of your SendPro C SendPro Device Information Pitney Bowes Operator Guide ...

Page 207: ...ocess 5 Paper jam lever If a stall occurs on the transport deck turn this to clear the envelope post card or tape strip 6 Envelope moistener Moistens the flap of the envelope 7 Semi automatic feeder Feeds and seals envelopes Also feeds postcards and tape strips 8 Optional thermal label printer Prints shipping labels without using ink Connections on the back Familiarize yourself with the ports on t...

Page 208: ... Specifications Review the specifications of your SendPro C SendPro including the throughput ink cartridge yield and other component details Power requirements 100 240 VAC 50 60 Hz 1 0 A Operating Temperature 55 F to 95 F Sound Level Less than or equal to 70 dBA re 20 micro Pascal in accordance with ISO 7779 ISO 3744 or ISO 3741 Device Information Pitney Bowes Operator Guide April 2022 208 ...

Page 209: ...oughput varies depending on the material used device condition use of moistener etc Ink Cartridge Life l 17 ml cartridge yields up to 1 500 impressions Actual ink yields vary with usage and environmental conditions l 35 ml cartridge yields up to 3 000 impressions Actual ink yields vary with usage and environmental conditions Device Information Pitney Bowes Operator Guide April 2022 209 ...

Page 210: ... wired network connection Display 7 inch tablet 169 pixels inch Print Resolution 300 H x 600 V dpi Print Image Area 1 in x 7 in Tapes and Strips Self adhesive dual tape strip for use on mailpieces that are too large to run in the device Ideal for adding postage to oversized envelopes priority mail and packages Device Information Pitney Bowes Operator Guide April 2022 210 ...

Page 211: ... stack height and tape size details Envelope Size l Minimum 3 5 x 4 75 in l Maximum 13 x 15 in Envelope Flap Depth l 3 in Envelope Thickness l Minimum 0 02 in l Maximum 5 16 in Stack Height for Mail l 3 in This is the height of the inner edge of the side guide Envelope Weight l Minimum 0 035 oz l Maximum 16 oz Tape Size l Minimum 1 75 x 4 in l Maximum 1 76 x 8 in Device Information Pitney Bowes Op...

Page 212: ...or envelopes with a flap length from 1 2 36 in the minimum flap angle is 18 degrees l For envelopes with a flap length greater than 2 36 in to the maximum flap length for the particular model the minimum flap angle is 21 degrees Device Information Pitney Bowes Operator Guide April 2022 212 ...

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Page 215: ...12 Contacting Pitney Bowes In this section Contacting Pitney Bowes 216 ...

Page 216: ... PCN and the 2 7 digit serial number check the label on the rear of the device or under the display cover as shown here Note that the serial number appears blurred here for security reasons Be sure to have the following information available before contacting Pitney Bowes Technical Support Provide a description of the problem l What is happening and when l Are there any error messages Contacting P...

Page 217: ...roduct Visit us at www pitneybowes com support www pitneybowes com ca en support For the Pitney Bowes Supply Line Web support Visit our website at copy the URL and paste it into a browser https www pitneybowes us shop ink and supplies postage meter ink supplies sendpro c series en us storeus Important Customer service representatives are available Monday through Friday 8 00 AM 8 00 PM EST Contacti...

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Page 219: ...13 Safety In this section Lithium Ion Battery 220 Agency Compliance Information 220 Important Safety Notes 220 Note for California Customers Only on all Models 222 ...

Page 220: ... for download at http www pitneybowes com us support Important Safety Notes Follow the normal safety precautions for all office equipment l Please read all instructions before you attempt to operate the system Save these instructions for future use l Use only Pitney Bowes approved supplies in particular aerosol dusters Improper storage and use of aerosol dusters or flammable aerosol dusters can ca...

Page 221: ...strips and cleaners To obtain Material Safety Data Sheets MSDS for OSHA requirements please go to www pb com msds When prompted enter the product name manufacturer the Pitney Bowes MSDS Number or reorder number of the item you are interested in l Keep fingers long hair jewelry and loose clothing away from moving parts at all times l Avoid touching moving parts or materials while the machine is in ...

Page 222: ...sc ca gov hazardouswaste perchlorate Servicing Please refer to the warranty information if problems occur For reference purposes the Pitney Bowes U S Service Center contact address is Pitney Bowes Inc 3001 Summer Street Stamford CT 06926 All inquiries can be done by calling 1 800 522 0020 and following the telephone prompts Customer Service Representatives are available Monday through Friday 8 00 ...

Page 223: ...14 Third party software In this section Third party software 224 ...

Page 224: ...ons apache org proper commons codec download_codec cgi l Commons io which is licensed under the Apache License Version number 2 0 The license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available from https commons apache org proper commons io download_ io cgi l Org greenrobot eventbus which is licensed under the Apache License Version ...

Page 225: ...le from https github com JakeWharton butterknife l Caverock androidsvg which is licensed under the Apache License Version number 2 0 The license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available from https mvnrepository com artifact com caverock androidsvg 1 2 1 l Glassfish javax annotation which is dual licensed under the CDDL Vers...

Page 226: ...y obtain a complete machine readable copy of the source code for the Linux kernel under the terms of the GPL without charge except for the cost of the media shipping and handling upon written request to PBI Such requests should be sent by e mail to iptl pb com l This product contains Paho mqtt java which is licensed under the Eclipse Public License v 2 0 and the Eclipse Distribution License v 1 0 ...

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