Pitney Bowes SendPro C series, Operator'S Manual, Page: 47 / 232

Getting a USPS refund for a trackable label
You can request a refund up to 30 days from the date on which you first printed a trackable label. When
you request a refund for USPS trackable labels, the postage amount is credited to your postage balance.
The refund process can take up to 20 days because USPS wants see if it can detect your shipment in its
mailstream before crediting your account.
Note : For UPS and FedEx, when you cancel a trackable label the postage is not credited. Instead, it is
just not applied to your UPS or FedEx invoice.
1. Tap the History icon in the application drawer on the Home screen.
2. All of the trackable labels are listed by date, the latest date appearing first in the list. The Date
column corresponds to the date you purchased the postage.
3. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the
sort order, tap the same column heading again.
4. Tap the shipment to open the details screen.
5. Tap Request Refund .
6. Select the agree box to agree to the conditions and then tap Continue .
Using Trackable Labels
Pitney Bowes Operator Guide June 2018 47