Pitney Bowes SendPro C series Operator'S Manual Download Page 181

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Wired network connection issues on the SendPro C200,
C300 and C400

Issue

The meter is not connecting to the data server via a wired network (Ethernet) connection.

The meter displays the message "Unable to resolve host" or "Unable to resolve
api.pitneybowes.com".

The meter displays the message "Failed to Update Please Contact Pitney Bowes"

Note

: If you are experiencing issues with a wireless network connection, see the topic

Wireless WiFi

connection issues on the SendPro C200, C300 and C400

Cause

Connection issues may be caused by problems with the settings, the wireless connection, or a firewall.

Resolution

To troubleshoot issues with a wired network connection (LAN), follow the steps in each section below.

Restart the meter

Check the physical connection

Check the network settings

Firewall issues

Proxy settings

Restart the meter

1. Unplug the power cord.

2. Wait for the display to turn off.

3. Wait one minute and turn the power back on.

Troubleshooting

Pitney Bowes

Operator Guide

June 2018

181

Summary of Contents for SendPro C series

Page 1: ...Shipping Mailing Postage Meters SendPro C Series Models C200 C300 and C400 Operator Guide US English Edition SV63242 Rev H PDF June 2018 ...

Page 2: ...itute an infringement of intellectual property rights of Pitney Bowes and Pitney Bowes assumes no responsibility for any such use of the information We have made every reasonable effort to ensure the accuracy and usefulness of this manual However we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Except as provided in writing duly ...

Page 3: ...e license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available from https commons apache org proper commons codec download_codec cgi l Commons io which is licensed under the Apache License Version number 2 0 The license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available f...

Page 4: ...s software is available from https github com bumptech glide l Jakewharton butterknife which is licensed under the Apache License Version number 2 0 The license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available from https github com JakeWharton butterknife l Caverock androidsvg which is licensed under the Apache License Version numb...

Page 5: ...ENSE 2 0 html AOSP also contains the Linux kernel which is licensed under GNU General Public License Version 2 June 1991 GPL The license can be downloaded from http www gnu org licenses gpl 2 0 html Copyright 1989 1991 Free Software Foundation For up to three years from PBI s distribution of this product you may obtain a complete machine readable copy of the source code for the Linux kernel under ...

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Page 7: ...ddress 41 Creating an international trackable label 42 Printing a USPS return trackable label 43 Printing a USPS scan form 44 Reprinting a USPS UPS or FedEx trackable label 45 Canceling a UPS or FedEx trackable label 46 Getting a USPS refund for a trackable label 47 4 Managing trackable labels Changing the default refill amounts for Trackable Labels 50 Turning on address autofill 51 Searching addr...

Page 8: ...envelope with no postage 87 Adding an inscription to your envelope in Envelope Printing 88 Printing only the date and time in Envelope Printing 89 6 Managing envelope printing Changing the default refill amounts in Envelope Printing 92 Uploading Envelope Printing transactions 93 Clearing or resetting the number of mailpieces you ve sent in Envelope Printing 95 Performing USPS postal inspections fo...

Page 9: ...40 10 Machine Information USPS requirements 144 Sections of the meter impression 145 Postal Security Device 146 Parts of the machine 147 Connections on the back of the machine 148 Setting up a wired network LAN connection 149 Setting up a WiFi wireless network connection 150 Specifications 151 11 Technical Support Contacting Pitney Bowes 154 12 Errors CSD Senior Device has stopped message 156 Shar...

Page 10: ...size when printing a trackable label 201 Screen is blank or black 203 Mail not weighing correctly or not at all 204 Low battery icon appearing on the display 206 Date printed on mail is wrong 207 Meter making a continuous bell or chiming sound 208 PB Commerce cloud error 209 Label not printing and printer green light is flashing 211 A Browser operations Importing Addresses SendPro online SendPro C...

Page 11: ...1 Safety In this section Important safety and compliance information for your meter 12 ...

Page 12: ...operly Agency compliance information Agency Compliance Information can be found in the product s user guide The user guide is available for download at http www pitneybowes com us support Important safety notes Follow the normal safety precautions for all office equipment l Please read all instructions before you attempt to operate the system Save these instructions for future use l Use only Pitne...

Page 13: ...he power cord l To reduce the risk of fire or electrical shock DO NOT attempt to remove covers or disassemble the control panel or its base The cabinet encloses hazardous parts If you should drop or otherwise damage the unit call Pitney Bowes l Use only Pitney Bowes approved ink tape strips and cleaners To obtain Material Safety Data Sheets MSDS for OSHA requirements please go to www pb com msds W...

Page 14: ...l installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by tur...

Page 15: ...an 20cm to ensure compliance with radio frequency exposure requirements This transmitting device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Japan This equipment contains ...

Page 16: ...uswaste perchlorate Servicing Please refer to the warranty information if problems occur Failed units will be returned to the Pitney Bowes U S Service Center For reference purposes the Pitney Bowes U S Service Center contact address is Pitney Bowes Inc 3001 Summer Street Stamford CT 06926 For more information visit our website at http www pitneybowes com us support products sendpro c200 c300 c400 ...

Page 17: ...g the security pin 22 Managing your Pitney Bowes USPS Postage Funds 24 Using the Trackable Labels address book 25 Using cost accounts for Trackable Labels 26 Viewing the Trackable Label history 27 Tracking a shipment 28 Adjusting your display 29 Installing a scale 30 Adjusting time zone and location code 31 Signing in and out of Trackable Labels 32 Setting up a proxy server 33 ...

Page 18: ... within the Trackable Labels and Envelope Printing applications This toolbar allows you to view and change settings and defaults values for your machine and the Trackable Labels and Envelope Printing applications Profile View your profile name and email for Trackable Label account log out or lock your SendPro C Series device Settings View or change your machine and application settings For your ma...

Page 19: ...cations Quickly switch to any installed application without having to navigate to the Home screen and go through the icons in the application drawer Home Return to the Home screen from anywhere in Trackable Labels or Envelope Printing Back Return to the previous screen Getting Started Home Screen Pitney Bowes Operator Guide June 2018 19 ...

Page 20: ...s by choosing USPS UPS or FedEx carrier You can review the costs services and delivery times of all three carriers and select the ideal way to send each package l Maximize savings through the USPS by having access to the commercial based rates and discounts for sending letters and packages including Priority Mail This will save you 3 cents per letter and about one dollar per package l Take advanta...

Page 21: ...xporting Cost Accounts SendPro online SendPro C Series Exporting Trackable Label history SendPro online SendPro C Series Setting up and managing a UPS account SendPro online SendPro C Series Setting up and managing a FedEx account SendPro online SendPro C Series Managing Users SendPro online SendPro C Series requires a multi user subscription Inviting Users SendPro online SendPro C Series requires...

Page 22: ...umeric PIN using the keyboard on the display 5 You will be prompted to verify the PIN by entering it again To change or disable the security PIN 1 Tap the Settings gear icon in the global toolbar 2 Tap the Security PIN option in the Devise Network section of the screen 3 Tap Change PIN or Turn OFF Security PIN whichever is appropriate 4 You will be prompted to enter the current security PIN for ei...

Page 23: ...creen displays The screen saver will display shortly after this screen If you forget your Security PIN tap on the Forgot PIN link and you will provided a number to call for a new PIN Getting Started Home Screen Pitney Bowes Operator Guide June 2018 23 ...

Page 24: ...abels funds are managed in two separate accounts on the SendPro C Series For Envelope Printing the postage is downloaded and stored in the postage meter on your SendPro C Series device To check the current funds or add funds to your Envelope Printing account refer to Refilling Envelope Printing postage For Trackable Labels the postage is stored online in your Pitney Bowes Account To check the curr...

Page 25: ...ttom of the Home screen To add edit or delete addresses within the book refer to l Adding new addresses to Trackable Label address book l Editing addresses in the Trackable Label address book l Deleting addresses from the Trackable Label address book You use the address book within the Trackable Labels application to change the sender s address and to add a recipient s address when creating a trac...

Page 26: ...n a cost account to each postage refill you perform You assign a cost account to a label within the Trackable Labels application while creating a trackable label To view all of your cost accounts tap the Cost Accounts icon in the application drawer at the bottom of the Home screen The Cost Accounts screen also allows you to add new accounts or edit existing ones Getting Started Home Screen Pitney ...

Page 27: ...er USPS Status and Label Amount By default the labels are listed by date with the most recent at the top To sort by something other than date tap one of the other column headings To view the details of a specific trackable label shipment tap on the shipment The details screen shows the sender and recipient address the cost account purchase date and the package type You can also use this screen to ...

Page 28: ...hipment tap the Universal Tracking icon in the application drawer at the bottom of the Home screen 2 Enter the carrier s tracking number in the field provided 3 Tap Track The package status is displayed at the top of the screen To see what s coming in your mail before it arrives and preview exterior images of your letter sized mail consider using USPS Informed Delivery Getting Started Home Screen ...

Page 29: ...oolbar 2 Tap the Display Brightness option in the Devise Network section of the screen 3 Move the slider to adjust the brightness to your desired setting 4 To exit the Settings screen tap the Back button or Home icon at the top of the screen Getting Started Home Screen Pitney Bowes Operator Guide June 2018 29 ...

Page 30: ...bar 2 Scroll to the bottom of the Setting screen and tap Scale Installation Instructions under Advanced Options section 3 To view all of the available scales swipe to the left on the screen 4 Tap on the appropriate scale to select it then tap Continue 5 Follow the step by step instructions displayed on the screen To advance from one step to the next swipe the screen to the left Getting Started Hom...

Page 31: ...alues for example you have moved the scale to a new geographical location or added a new or different scale 1 Tap the Settings gear icon in the global toolbar 2 Tap Location Time Zone 3 Enter the new Location Code A list of location codes is provided with your scale 4 Enter the Time Zone 5 Tap Apply Getting Started Home Screen Pitney Bowes Operator Guide June 2018 31 ...

Page 32: ...ut of Trackable Labels tap the user profile icon as shown below in the top right corner of the global toolbar 2 Select sign out You can now sign in using a different name and profile Getting Started Home Screen Pitney Bowes Operator Guide June 2018 32 ...

Page 33: ...rnet option in the in the Device Network section 3 In the Proxy Setting drop down select Manual 4 For Proxy Hostname enter the IP address of your proxy server 5 For Proxy Port enter the port the SendPro C Series should use to send network traffic to the Proxy Server 6 This step is optional Use Bypass to enter any specific URLs or URL patterns such as internal addresses that you want to bypass the ...

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Page 35: ...reating a new trackable label sender address 40 Editing the Trackable Label sender address 41 Creating an international trackable label 42 Printing a USPS return trackable label 43 Printing a USPS scan form 44 Reprinting a USPS UPS or FedEx trackable label 45 Canceling a UPS or FedEx trackable label 46 Getting a USPS refund for a trackable label 47 ...

Page 36: ...d any special services that may be required The cost for all the services you add for a package total up at the bottom of the screen For details on creating a label refer to Creating a trackable label You can review the cost of each of the available carriers so you can decide the best way to send your package before printing your label Using Trackable Labels Pitney Bowes Operator Guide June 2018 3...

Page 37: ...the keypad on the display Tap the check mark when done 9 If you have an attached scale place the box or envelope on the scale and the weight appears in the weight field If you do not have a scale tap Weight and enter the value 10 Tap Continue 11 Tap the service you want to use For example tap UPS Ground 12 Tap Print 13 At the Label Options screen tap Format and select the printer format For exampl...

Page 38: ...Using Trackable Labels Pitney Bowes Operator Guide June 2018 38 ...

Page 39: ... a new sender address on the SendPro C200 C300 or C400 1 From the Home screen tap Address Book 2 Tap Recipients and select Senders 3 Tap 4 Enter the Sender information 5 When complete tap Save Using Trackable Labels Pitney Bowes Operator Guide June 2018 39 ...

Page 40: ... a new sender address on the SendPro C200 C300 or C400 1 From the Home screen tap Address Book 2 Tap Recipients and select Senders 3 Tap 4 Enter the Sender information 5 When complete tap Save Using Trackable Labels Pitney Bowes Operator Guide June 2018 40 ...

Page 41: ... screen tap Address Book 2 Tap Recipients and select Senders 3 Select the sender you wish to edit 4 Tap the edit pencil icon 5 Make your edits and tap Save You will be returned to the address book Using Trackable Labels Pitney Bowes Operator Guide June 2018 41 ...

Page 42: ... you are prompted to enter the customs information This includes l Types of items in your shipment documents gifts or merchandise Select either Abandon or Return to Sender if the item cannot be delivered l Description for each item where the item was made the quantity of the items Note In order to enter the description information you need to tap the Add an item button l Enter optional HS Tariff i...

Page 43: ... the search box refer to Tracking or searching for a shipment 4 To reveal the shipment s details tap the shipment 5 Tap Create Return Label Tap Continue through the screens to confirm the Sender and Recipient name and address 6 If necessary confirm the size and weight of the item 7 Follow the same steps for creating a trackable label Refer to Creating a trackable label Using Trackable Labels Pitne...

Page 44: ...S systems You can enable USPS scan form printing on your SendPro C Series 1 Tap the Settings gear icon in the global toolbar 2 Slide down to Shipping Settings then tap Label Options 3 Slide down to Scan Form and Manifest Printing and tap on the check box for Enable scan form printing 4 When you are ready to print the scan form use your SendPro C Series user ID to sign in to SendPro online In your ...

Page 45: ... the list The Date column corresponds to the date you purchased the postage 3 Locate your label in the list To sort by a different column tap that column heading To reverse the sort order tap the same column heading again 4 Tap the shipment to open the details screen 5 Tap Reprint Label Follow the same steps as you do for Creating a Trackable Label Using Trackable Labels Pitney Bowes Operator Guid...

Page 46: ...n corresponds to the date you purchased the postage 3 Locate your label in the list To sort by a different column tap that column heading To reverse the sort order tap the same column heading again 4 Tap the shipment to open the details screen 5 Tap Void Select the checkbox when prompted to confirm you will not be using the label then tap Continue If you require additional assistance contact techn...

Page 47: ...stage is not credited Instead it is just not applied to your UPS or FedEx invoice 1 Tap the History icon in the application drawer on the Home screen 2 All of the trackable labels are listed by date the latest date appearing first in the list The Date column corresponds to the date you purchased the postage 3 Locate your label in the list To sort by a different column tap that column heading To re...

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Page 49: ...4 Editing addresses in the Trackable Label address book 55 Managing your Trackable Label cost accounts 56 Turning Trackable Label cost accounts on 57 Adding a single Trackable Label cost account 58 Modifying a Trackable Label cost account 59 Refilling Trackable Label postage 60 Setting up your FedEx account 61 Setting up your UPS account 62 Setting up default printing options 63 Managing email not...

Page 50: ...ings 3 Tap Shipping Refills 4 Tap Auto refill Postage 5 Tap the box under Default refill amount for trackable labels 6 Enter the amount 7 Tap Apply To change the default refill amount for Envelope Printing see Change the default refill amounts for Envelope Printing Managing trackable labels Pitney Bowes Operator Guide June 2018 50 ...

Page 51: ... easier and quicker to enter addresses when creating trackable labels To turn on address autofill 1 Tap the Settings gear icon in the global toolbar 2 Scroll down to Shipping Settings 3 Tap SendPro Experimental Features 4 Tap on the check box for Use Geosearch Managing trackable labels Pitney Bowes Operator Guide June 2018 51 ...

Page 52: ...ok by tapping All and selecting how you want to search by Full Name Street City l Sort the address book by tapping Sort by and selecting how you want to sort by Full Name Street City Once you find an address you can select it and create a trackable label by tapping the Create Label button For more information refer to Creating a trackable label Managing trackable labels Pitney Bowes Operator Guide...

Page 53: ...rmation 3 Tap Save when done To add multiple addresses To import multiple addresses to the address book on your SendPro C Series copy this link into your web browser https login pitneybowes com sendpro and sign in using your SendPro C Series user ID You cannot import addresses from the SendPro C Series machine For more information refer to Importing addresses into the Address Book SendPro online S...

Page 54: ...s book by tapping on the Address Book icon in the application drawer at the bottom of the Home screen Delete an address by tapping on the address and then on the Delete icon Tap OK to confirm you want to delete the address Managing trackable labels Pitney Bowes Operator Guide June 2018 54 ...

Page 55: ... by tapping on the Address Book icon in the application drawer at the bottom of the Home screen Edit an address by tapping on the address and then on the Edit icon Make your changes to the contact information and then tap Save Managing trackable labels Pitney Bowes Operator Guide June 2018 55 ...

Page 56: ... on the cost accounts feature l Adding a single cost account l Modifying existing cost accounts Open your Trackable Label cost accounts by tapping the Cost Accounts icon in the application drawer at the bottom of the Home screen This opens the Cost Accounts screen Managing trackable labels Pitney Bowes Operator Guide June 2018 56 ...

Page 57: ... upper right corner of the Cost Accounts screen 2 Tap the slider in the upper right so that it turns blue and ON display l If you want to make sure every trackable label is assigned an account tap in the check box for Require cost account for all shipments 3 You will need to create at least 1 cost account to print a trackable label Refer to Adding a single Trackable Label cost account Managing tra...

Page 58: ...l description up to 200 characters Tap the green check mark when done You can use the same types of characters as for the account name 4 Tap on the option button for Active or Inactive whichever is appropriate for this account 5 To make this the account that is automatically used for all trackable labels tap the checkbox for Make this my default Cost Account 6 Tap Apply Note To import or export mu...

Page 59: ...iption for the account Note You cannot delete an existing account 1 Tap on the cost account you want to modify in the Cost Account screen 2 Tap the Edit icon on the right side of the screen 3 Tap the Active or Inactive option as appropriate 4 To make this account the default tap the check box for Make this my default Cost Account 5 To change the description tap in the Description field and enter y...

Page 60: ...ill Trackable Label Postage When complete the updated Trackable Label Postage Balance is displayed 7 Press Home to return to the home screen Your SendPro C Series meter uses two separate postage accounts one for Trackable Labels and one for Envelope Printing The funds for one cannot be used for the other If you need to refill postage for your Envelope Printing account refer to Refilling Envelope P...

Page 61: ... your SendPro C Series user ID and password For more information refer to Setting up and managing a FedEx account SendPro online SendPro C Series Once you have set up your FedEx account using SendPro online you can view your account information on your SendPro C Series machine 1 Tap the Settings gear icon in the global toolbar 2 Scroll down to Shipping Settings 3 Tap Carrier Settings 4 Tap the Man...

Page 62: ... your SendPro C Series user ID and password For more information refer to Setting up and managing a UPS account SendPro online SendPro C Series Once you have set up your UPS account using SendPro online you can view your account information on your SendPro C Series machine 1 Tap the Settings gear icon in the global toolbar 2 Scroll down to Shipping Settings 3 Tap Carrier Settings 4 Tap the Manage ...

Page 63: ...he check box for Print receipt with label 6 To select the print format tap Format and select one of the following l Plain Paper 8 5 x 11 l Roll 4 x 6 7 To enable USPS scan form and manifest printing tap the check box for Enable scan form printing Enter the ZIP code for the location from where you are shipping on the line provided Refer to Printing a USPS scan form for more information on scan form...

Page 64: ...el refund is credited to your postage balance 1 Tap the Settings gear icon in the global toolbar 2 Scroll down to Shipping Settings 3 Tap Automated Emails 4 To enable tracking number and delivery confirmation emails to the sender or recipients tap the appropriate check boxes in the Tracking Number Email and Shipment Delivery Email sections 5 To receive an email when a label refund is credited to y...

Page 65: ...ings gear icon in the global toolbar 2 Scroll down to Shipping Settings 3 Tap Return Labels 4 Tap the check box for I want to use the same recipient address for all of my return labels 5 Enter the address in the fields provided using the keypad on the screen Tap the green check mark when done Managing trackable labels Pitney Bowes Operator Guide June 2018 65 ...

Page 66: ...ipping labels you have created along with their carriers and the amounts of postage 1 Tap the Settings gear icon in the global toolbar 2 Scroll down to Shipping Settings 3 Tap Shipment Reports 4 To list by cost accounts tap the menu button next to All Shipments column and select Summary by Cost Account Managing trackable labels Pitney Bowes Operator Guide June 2018 66 ...

Page 67: ... postage classes or adding special services 78 Entering weight manually for Envelope Printing 79 Using the weighing platform for Envelope Printing 80 Sealing the envelope only bypass all printing 81 Zeroing the scale 82 Adding insurance to your mail in Envelope Printing 83 Tracking your mail using ERR in Envelope Printing 84 Getting a USPS refund for damaged or incorrectly printed mail in Envelope...

Page 68: ...iption to your mail l Select an Account by tapping Accounts Accounts are very useful if you want to record how much individuals or departments are spending on postage l Choose from a variety of postal classes and special services by tapping Class l Change what you print on an envelope or tape by tapping Print Mode You can also choose to only seal envelopes without printing any postage Other option...

Page 69: ...o C Series device at any time Your available postage is displayed on the Postage Balance button on the top of the Envelope Printing screen To view the amount available in your Reserve or Purchase Power account l Tap Postage Balance l Tap Refill Settings Using Envelope Printing Pitney Bowes Operator Guide June 2018 69 ...

Page 70: ... view the receipt and your updated postage balance You can also print the receipt 7 Tap Done 8 Your updated postage balance displays on the Envelope Printing screen The SendPro C Series uses two separate postage accounts one for Trackable Labels and one for Envelope Printing The funds for one cannot be used for the other If you need to refill postage for your Trackable Labels account see Refilling...

Page 71: ...t structure Refer to Using a multi level account structure for details You assign an account to a mail piece within the Envelope Printing application when applying postage to a mail piece by tapping on Account on the left side of the screen A list of all the available accounts is displayed Tap on the account you want to use For more information refer to Sending a First Class Mail envelope Using En...

Page 72: ... with a check mark Tap the check mark 3 Tap Class 4 Tap Start Over to display a list of all the available classes 5 For a First Class mail envelope tap First Class Retail Metered 6 Tap Letter 7 Select any special services required 8 Tap Apply l If you have a scale place the envelope on the scale and the weight will appear in the weight button on the screen l If you do not have a scale tap the weig...

Page 73: ...as the extra service you want and tap Apply 7 Enter the destination zip code and tap Apply 8 Enter the barcode from the label and tap Apply 9 Run the mailpiece through the machine 10 Place label on the mailpiece You get the green label from the Post Office Note Not all extra services are available for all classes and only certain services can be combined For more information on extra services tap ...

Page 74: ...5 00 PM This time currently cannot be changed 1 Tap Envelope Printing on the Home screen 2 Tap the date on the Envelope Printing screen The calendar displays 3 On the right hand side of the calendar tap Tomorrow or Another Date depending on what date you would like to use 4 When you see the future date highlighted on the calendar tap Apply 5 The Envelope Printing screen displays with the future da...

Page 75: ...ng envelope 1 Tap Envelope Printing on the Home screen 2 Tap the date on the Envelope Printing screen The calendar displays 3 On the right hand side of the calendar tap No Date 4 Tap Apply 5 Place your envelope on the deck and it automatically prints the postage with no date Using Envelope Printing Pitney Bowes Operator Guide June 2018 75 ...

Page 76: ... on the Home screen 2 Scroll down and tap Print Mode on the left side of the screen 3 Tap Postage Correction 4 Tap Apply 5 Tap the postage amount and use the keypad to enter the amount of postage you need to add 6 Tap the check mark when done 7 Turn your envelope over to the blank side and place it on the deck It automatically feeds through the machine Using Envelope Printing Pitney Bowes Operator...

Page 77: ...ap Date Correction 4 Tap Apply 5 Tap on the date and the calendar displays 6 On the right hand side of the calendar tap Tomorrow or Another Date depending on what date you need 7 When tomorrow s date is highlighted on the calendar tap Apply 8 Now you re ready to print the new date on your envelope 9 Turn your envelope over to the blank side and place it on the deck It automatically feeds through t...

Page 78: ...y need to select the type of mail pieces for example if you select First Class Retail Metered you need to select either Letter Large Envelope or Package b If any special services are available for the class you can select those next For example Insurance COD Certified or Registered 5 If the class requires a ZIP Code you are prompted to enter it 6 Depending on the class selected you may also be pro...

Page 79: ...ght manually 3 Tap the Manual button 4 Tap the Pounds option and enter the pounds 5 Tap the Ounces option and enter the ounces 6 Tap Apply 7 Tap Class on the Envelope Printing screen If necessary select Start Over to display the class options 8 Select the desired class from the classes list 9 Select the type of package or envelope 10 Select any Special Services if required Depending on which servi...

Page 80: ...platform 6 Tap Class on the Envelope Printing screen 7 Select the desired class from the classes list If necessary select Start Over 8 Select any Special Services if required Depending on which service you select you may be prompted to add the value of the item also 9 Tap Apply 10 Feed the envelope through the machine to apply the postage Using Envelope Printing Pitney Bowes Operator Guide June 20...

Page 81: ... on the Home screen 2 Tap the Print Mode button 3 Select Seal Only 4 Tap Apply 5 Place the first envelope face up flap down into the feeder Be sure to slide the envelope flap under the edge of the feed deck Using Envelope Printing Pitney Bowes Operator Guide June 2018 81 ...

Page 82: ...to zero to lessen the chance of accidentally printing the wrong postage 1 Tap Envelope Printing on the Home screen 2 Tap the weight button 3 Tap the Zero Scale button 4 Tap Apply Using Envelope Printing Pitney Bowes Operator Guide June 2018 82 ...

Page 83: ...to step 3 3 If you want a different class a Tap Start Over and select a new class and any special services you want As soon as you are done adding any special services tap Apply b Tap the check box for Insurance and then enter the amount tap Apply 4 To confirm tap Apply 5 Place the envelope on the feed deck and the machine automatically feeds the envelope and prints the postage including insurance...

Page 84: ...ng on the Home screen 2 Place the envelope or package on the scale 3 Tap Class If Priority Mail Retail is not the current class tap Start Over and then select it from the list of classes 4 Tap Envelope or Package 5 Type in the ZIP Code and then tap Apply 6 Tap the check box for Electronic Certified in the Extra services list 7 Tap Apply 8 Enter the barcode number using the keypad or use the option...

Page 85: ...rinted on the back versus the front of a letter l Only a portion of the postage printed or postage isn t legible l Too much postage was printed on the item l Not enough postage was printed on the item l Incorrect date on the meter l Incorrect information street name number city etc You must submit the indicia within 60 days from the date shown on the indicia to the licensing Post Office the United...

Page 86: ...aphic to your envelope weigh the envelope and select the class and add any special services required 1 Tap the Graphics icon on the Envelope Printing screen 2 Select the graphic you want from the list of available graphics 3 Tap Apply 4 To verify that the envelope prints correctly feed the envelope through the machine Using Envelope Printing Pitney Bowes Operator Guide June 2018 86 ...

Page 87: ... may have to scroll down to see this 3 Select Graphic Only 4 Tap Apply 5 Tap the Graphics button 6 Select the Graphics button and then select the required graphic 7 Confirm with Apply 8 Print the graphic on the envelope or tape sheet For further information refer to the Adding a graphic to your envelope in Envelope Printing topic Using Envelope Printing Pitney Bowes Operator Guide June 2018 87 ...

Page 88: ...ature saves you time and prevents the incorrect inscription being selected by mistake For example if you have selected First Class then the First Class inscription will appear automatically on the Envelope Printing screen and will be printed when you feed the envelope through the machine Using Envelope Printing Pitney Bowes Operator Guide June 2018 88 ...

Page 89: ...ting 1 Tap Envelope Printing on the Home screen 2 Tap Print Mode you may have to scroll down to see this 3 Select Date and Time Stamp 4 Tap Apply 5 Feed the envelope through the machine Using Envelope Printing Pitney Bowes Operator Guide June 2018 89 ...

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Page 91: ...Envelope Printing postage refill history 100 Setting the Envelope Printing low funds warning 101 Setting up a mailer ID 102 Updating the zip code 103 Managing accounts for Envelope Printing 104 Multi level Envelope Printing accounts 105 Turning Envelope Printing account passwords on and off 107 Creating an Envelope Printing account 108 Editing an Envelope Printing account 110 Deleting an Envelope ...

Page 92: ...ap Postage Refills 4 Tap the box under Default refill amount 5 Enter the amount 6 Tap Apply Within the Envelope Printing application 1 Tap Postage Balance 2 Tap Refill Settings 3 Tap the box under Default refill amount 4 Enter the amount 5 Tap Apply To change the default refill amount for Trackable Labels see Change the default refill amounts for Trackable Labels Managing envelope printing Pitney ...

Page 93: ...ast once during the day and once after hours Also if you have locked your meter or if it has been turned off the any extended period of time it automatically uploads your transactions when you power it up again To manually upload your Envelope Printing transactions Managing envelope printing Pitney Bowes Operator Guide June 2018 93 ...

Page 94: ...s section l You see a series of messages appear on the display starting with Preparing Transaction Data followed by Sending Transaction Data l If there are no new transactions to upload the message No Sync Required appears on the display Managing envelope printing Pitney Bowes Operator Guide June 2018 94 ...

Page 95: ...nting Note Make certain that you want to delete the piece count information Once you do you cannot restore the data 1 Tap Envelope Printing on the Home screen 2 Tap the Pieces button 3 Tap Reset Counter to 0 Managing envelope printing Pitney Bowes Operator Guide June 2018 95 ...

Page 96: ...postal inspection is required A message similar to the one shown here appears To fulfill the inspection requirements tap Balance Inquiry or Refill Postage If accounting is enabled you must first tap Account and select an account Managing envelope printing Pitney Bowes Operator Guide June 2018 96 ...

Page 97: ...g the evening hours Manual updates To manually download postal rates l Tap Rates and Updates on the bottom of the Home screen You may need to swipe the screen up to access the second row of buttons If new rates are available your SendPro C Series meter will begin the download and then install them when the download is complete Message when new rates are updated prior to the effective date is shown...

Page 98: ...ad software updates l Tap Rates and Updates on the bottom of the Home screen You may need to swipe the screen up to access the second row of buttons If an update is available the SendPro C Series will display a progress bar showing the status of the download and installation Once this process is complete you will see a message Finalizing Update Managing envelope printing Pitney Bowes Operator Guid...

Page 99: ...Managing envelope printing Pitney Bowes Operator Guide June 2018 99 ...

Page 100: ...of the Home screen This displays all of the icons in the drawer 2 Tap the History Reports icon 3 Tap the Refill History report in the Envelope Printing Reports section A list showing all of the postage refills and their dates displays 4 Tap a refill to open a Refill Receipt Managing envelope printing Pitney Bowes Operator Guide June 2018 100 ...

Page 101: ...your machine For information on adding postage refer to Refilling Postage on your device 1 Tap Envelope Printing on the Home screen 2 Tap Postage Balance 3 Tap Refill Settings 4 Tap the Low postage threshold button 5 Enter the amount you d like to set the threshold for 6 Tap Apply 7 Tap the back arrow button to return to the Envelope Printing screen Managing envelope printing Pitney Bowes Operator...

Page 102: ...on in the global toolbar 2 Scroll down to the Mail Settings section 3 Tap Postage Refill 4 Tap Mailer ID 5 Enter the 9 digit number using the keypad Note if you do not have a Mailer ID and need to obtain one tap on the link How to obtain a Mailer ID from the USPS for instructions 6 Tap Apply The Mailer ID now appears in the display Managing envelope printing Pitney Bowes Operator Guide June 2018 1...

Page 103: ...Updating the zip code This procedure must be performed by a Pitney Bowes representative Contact software support for assistance Managing envelope printing Pitney Bowes Operator Guide June 2018 103 ...

Page 104: ... accounts for Envelope Printingfor more information Managing you account includes l Turning account passwords on or off l Creating new accounts l Editing existing accounts l Deleting an account Refer to each of the above topics for detailed information Managing envelope printing Pitney Bowes Operator Guide June 2018 104 ...

Page 105: ...ub account If you create sub accounts for a top level account they become the lowest level in the account hierarchy and identify the departments that are charged for postage Example Account Engineering Sub account Software Account Engineering Sub account Industrial Design l Sub sub account If you create sub sub accounts for sub accounts the sub sub accounts become the lowest level in the account h...

Page 106: ... password are rolled down to the first sub account that is created When you add a second sub account to this top level account you create a new linked set of accounts with a different account number and password Note Only the lowest level of the account hierarchy is chargeable This means that transactions can only be posted to that account If you have any questions contact tech support Managing en...

Page 107: ...Tap the menu icon in the upper right corner of the screen 4 Tap Manage Accounts This opens the Account screen 5 If account passwords are disabled and you want to turn them on tap Turn account passwords on If account passwords are currently enabled and you want to turn them off tap Turn account passwords off 6 Tap Done To return to the list of accounts swipe down from the top of the Accounts screen...

Page 108: ... assign to identify each top level account and each sub account or sub sub account This helps you locate any account later more easily l You can enter an optional 150 character Description for each account and each sub account and sub sub account l Tap in the Password field to create a password for this account Passwords are case sensitive can be alphanumeric and must be four characters in length ...

Page 109: ...k to appear at the bottom of the screen d Tap Ok to save the account 11 If you are finished creating accounts sub accounts and sub sub accounts tap Done This takes you back to the Accounts screen 12 Swipe down from the top of the Accounts screen and tap the back arrow to return to the list of accounts 13 You can select an account from the list by tapping on it That account will then appear on the ...

Page 110: ...ounts currently available is displayed 6 Select the account you want to edit by tapping on it 7 Select OK 8 Make the changes you want l If you want to prevent anyone from charging transactions against this account you can set the account status to inactive 9 When finished tap anywhere on the screen but outside of the fields The Cancel and the OK buttons appear at the bottom of the screen 10 Tap OK...

Page 111: ...screen 2 Tap Account on the left side of the screen 3 Tap the menu icon in the upper right corner of the screen 4 Tap Manage Accounts This opens the Accounts screen 5 Tap Delete account A list of all the accounts currently available is displayed 6 Select the account you want to delete by tapping on it 7 Tap OK 8 A warning appears showing the name of the account you are about to delete l To confirm...

Page 112: ...ct OK The End date of fiscal year is determined based on the start date you enter It cannot be entered manually 8 Select the Default reporting period field a Select a report period type b Select OK 9 The list box on the screen is updated and provides a view the of the reporting periods based on the selections you ve made l Use the Previous year and Next year buttons to view the reporting periods f...

Page 113: ...creen 4 Tap Manage Accounts 5 Tap on the Reports link under the Accounts section This opens the Reports screen 6 Tap Preferences 7 Tap to select how you want accounts identified by Name or by Code 8 Tap to select the account level you want to report at Account Sub account or Sub sub account 9 Tap OK to return to the Reports screen Managing envelope printing Pitney Bowes Operator Guide June 2018 11...

Page 114: ...ntrol sum is the total of the amount used and available l Batch Count The current Batch Count l Batch Value The current Batch Total l PBI Serial No The serial number of the meter l Account No The Postage by Phone account number l The date and time the report was printed To print the funds report 1 Tap Envelope Printing on the Home screen 2 Tap the piece count in the upper right 3 Tap Print Report ...

Page 115: ...e Envelope Printing postage refill history 118 Printing a report for the number of mailpieces sent in Envelope Printing 119 Printing Envelope Printing funds report 120 Running Envelope Printing account reports 121 Setting the Envelope Printing account report period 122 Setting the Envelope Printing account report preferences 123 Viewing the Trackable Label history 124 ...

Page 116: ...elope Printing account you have the option of printing a receipt Refer to Refilling Envelope Printing postage for details You can also view past receipts for postage refills Refer to Viewing the Envelope Printing postage refill history View Print Reports Pitney Bowes Operator Guide June 2018 116 ...

Page 117: ...using your SendPro C Series device 1 Tap the Settings gear icon in the global toolbar 2 Scroll down to the Mail Settings section 3 Tap Postage Refills 4 Tap Advanced The total postage amount and number of pieces printed is displayed View Print Reports Pitney Bowes Operator Guide June 2018 117 ...

Page 118: ...tom of the Home screen This displays all of the icons in the drawer 2 Tap the History Reports icon 3 Tap the Refill History report in the Envelope Printing Reports section A list showing all of the postage refills and their dates displays 4 Tap a refill to open a Refill Receipt View Print Reports Pitney Bowes Operator Guide June 2018 118 ...

Page 119: ...ng 1 Tap Envelope Printing on the Home screen 2 Tap the Pieces button in the Mail screen 3 Tap Print Report 4 Feed the envelope through the machine 5 A funds report prints showing the total number of pieces sent View Print Reports Pitney Bowes Operator Guide June 2018 119 ...

Page 120: ...e control sum is the total of the amount used and available l Batch Count The current Batch Count l Batch Value The current Batch Total l PBI Serial No The serial number of the meter l Account No The Postage by Phone account number l The date and time the report was printed To print the funds report 1 Tap Envelope Printing on the Home screen 2 Tap the piece count in the upper right 3 Tap Print Rep...

Page 121: ...elope Printing report period b Tap Preferences and set how to you want to identify the accounts Refer to Setting the Envelope Printing report preferences 7 Tap View print reports A list of all the available reports displays 8 Tap on and select a report 9 Tap Next 10 Tap the option you want l To view the current report on the screen tap View Report l Tap Actions if you want to save the report under...

Page 122: ...Select OK The End date of fiscal year is determined based on the start date you enter It cannot be entered manually 8 Select the Default reporting period field a Select a report period type b Select OK 9 The list box on the screen is updated and provides a view the of the reporting periods based on the selections you ve made l Use the Previous year and Next year buttons to view the reporting perio...

Page 123: ...he screen 4 Tap Manage Accounts 5 Tap on the Reports link under the Accounts section This opens the Reports screen 6 Tap Preferences 7 Tap to select how you want accounts identified by Name or by Code 8 Tap to select the account level you want to report at Account Sub account or Sub sub account 9 Tap OK to return to the Reports screen View Print Reports Pitney Bowes Operator Guide June 2018 123 ...

Page 124: ...Number USPS Status and Label Amount By default the labels are listed by date with the most recent at the top To sort by something other than date tap one of the other column headings To view the details of a specific trackable label shipment tap on the shipment The details screen shows the sender and recipient address the cost account purchase date and the package type You can also use this screen...

Page 125: ... pattern 126 Cleaning the print nozzle 127 Changing the ink cartridge 128 Replacing the printhead 129 Cleaning the moistener brush and wick assembly 133 Filling the moistener tank 136 Avoiding envelope sealing issues 137 Moving your SendPro C Series meter 138 ...

Page 126: ...ed the envelope through the machine 6 Examine the pattern printed on the envelope l If the lines are unbroken and match the Good test pattern shown on the display tap Done l If the test pattern has missing or incomplete lines tap Clean Print Nozzle Once the cleaning operation completes you will be prompted to print another test pattern If the pattern still has broken or missing lines you may need ...

Page 127: ...ettings gear icon in the global toolbar 2 Tap the Mail Printer Maintenance button within the Mail Settings section 3 Tap Clean Print Nozzle 4 Once the cleaning operation completes you will be prompted to print another test pattern If the pattern still has broken or missing lines you may need to replace the ink cartridge or print head 8 Mail Machine Maintenance ...

Page 128: ...el next to the cartridge holder 6 Insert the new ink cartridge and close the cover The cartridge repositions itself and the Mail Printer Maintenance screen redisplays 7 Perform a print test to be sure you are getting a good test print pattern Refer to Printing a test pattern Important Only use genuine Pitney Bowes ink cartridges Non Pitney Bowes cartridges can damage your meter If you need ink ord...

Page 129: ...the global toolbar 2 Tap the Mail Printer Maintenance button in the Mail Settings section 3 Tap Install Printhead 4 Lift the cover the ink cartridge moves to the front position 5 Flip the ink cartridge guard open 6 Remove the ink cartridge as shown on the label to the right of the cartridge holder 7 Squeeze the tabs on either side of the printhead 8 Mail Machine Maintenance ...

Page 130: ...8 Lift and tilt the printhead gently to the right 9 Pull the printhead up and out of the holder 8 Mail Machine Maintenance ...

Page 131: ...10 Examine the new printhead and note the location of the plastic alignment tabs 11 Examine the printhead holder and note the location of the lower printhead alignment slots 8 Mail Machine Maintenance ...

Page 132: ...sh the printhead into place until it snaps into position 14 Install the ink cartridge see the label to the right of the cartridge holder 15 Rotate the guard back to the closed position 16 Close the cover the ink cartridge moves back to the original position 17 Tap Done 18 Perform a print test again to be sure you are getting a good test print pattern 8 Mail Machine Maintenance ...

Page 133: ...stener tank is full and your envelopes are not being sealed properly clean the moistener brush and wick 1 Unscrew the plastic thumbscrew under the moistener base 2 Lift the moistener brush assembly off the top of the moistener base 8 Mail Machine Maintenance ...

Page 134: ...3 Turn the assembly over and slide the moistener brush out of the holder 4 Locate the wick with metal grate on moistener base 8 Mail Machine Maintenance ...

Page 135: ... in the moistener base 8 Replace the moistener brush in the holder see step 3 9 Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew 10 If your envelopes still are not sealing properly you can order a Moistener Replacement Kit part number 621 8 from the Supply Line by calling 1 800 243 7824 8 Mail Machine Maintenance ...

Page 136: ...he moistener tank 2 Add enough E Z Seal Sealing Solution to bring the sealant level up to the bottom of the fill hole Do not overfill the tank 3 If the tank is empty allow 30 minutes for the moistener brush and wick to get completely saturated 8 Mail Machine Maintenance ...

Page 137: ...ant in the moistener tank and add more if required Refer to Filling the moistener tank 2 When feeding an envelope be sure to slide the envelope flap under the edge of the feed deck Otherwise the moistener cannot wet the flap 3 If the moistener tank is full and your envelopes are still not sealing correctly clean or replace the moistener brush and wick Refer to Cleaning the moistener brush and wick...

Page 138: ...emaining fluid from leaking 3 Remove the ink cartridge Follow the steps in Installing the ink cartridge Once you get the ink cartridge out place it in a zip top bag 4 Close the top cover 5 Remove any USB cables and optional peripherals such as a printer or scanner and pack them with the meter 6 Unplug the power cable and pack it with the meter 7 Once in the new location re install any USB cables a...

Page 139: ...9 Supplies In this section Supplies ink cartridges and options 140 ...

Page 140: ... sheets 612 9 150 double sheets 620 9 United We Stand Ad Patriotic tape sheets 613 9 Deluxe Cleaning Kit with Duster canned air CK0 3 Small Cleaning Kit with Duster canned air CK0 2 Office Equipment Cleaner CK0 4 Small Business Cleaning Kit without canned air CK0 1 Supply Pack for SendPro C200 C300 C400 516 1 check PCN and description Supplies for Workstation w1110 Label Printer Description Part C...

Page 141: ...ption Part Code Number PCN Integrated scale MP81 External USB scale with display MP82 Backlit scale mounted graphical display for MP82 scale MP00098 Backlit self standing graphical tower display for MP82 scale MP00099 External USB platform scale 15 30 lb MT30 External USB platform scale 70 lb MP70 2 0 4 port USB Hub 552 3 I D barcode scanner IE02 Report Printer 1E50 Supplies Pitney Bowes Operator ...

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Page 143: ...nts 144 Sections of the meter impression 145 Postal Security Device 146 Parts of the machine 147 Connections on the back of the machine 148 Setting up a wired network LAN connection 149 Setting up a WiFi wireless network connection 150 Specifications 151 ...

Page 144: ...e is registered l If you move to another ZIP Code location you must update the ZIP Code You can do this by calling Postage by Phone at 1 800 243 7800 l The USPS requires a postal inspection of your machine every 120 days Each time you refill your postage meter Postal Security Device through the LAN the Postage By Phone Meter Payment System computer automatically performs a postal inspection l The ...

Page 145: ...al number 3 Postage amount 4 Date 5 ZIP Code of the machine 6 Optional postal inscription and class 7 Optional advertisement or Postal Endorsement Postal Endorsements are official USPS instructions that print in the advertisement space Machine Information Pitney Bowes Operator Guide June 2018 145 ...

Page 146: ...PSD that incorporates the latest technology approved by the United States Postal Service to secure funds This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use Machine Information Pitney Bowes Operator Guide June 2018 146 ...

Page 147: ...tyle 4 Top Cover Open to get access to the ink cartridges for the mail postage printer 5 Semi automatic Feeder Feeds and seals envelopes Also feeds postcards and tape strips 6 Transport Release Lever Normally engaged If a stall occurs on the transport deck turn this to disengage the rollers and clear the envelope post card or tape strip 7 Transport Deck Envelope or post card passes along the trans...

Page 148: ...SB port type A host connect to l External printer l Barcode scanner l External scale l USB flash drive for storing accounting information 2 USB port type B host can be used for l Service operations 3 1 RJ45 for LAN connection Machine Information Pitney Bowes Operator Guide June 2018 148 ...

Page 149: ...matically and do not need a static IP address a Select the Connection Type DHCP b Tap Connect l If you need to set the meter to a static IP address a Select the Connection Type Static IP b To enter the IP address Netmask and DNS Address i Tap on the line ii Enter the item Contact your IT department to obtain the correct settings for your network iii Tap the green circled iv Once the keyboard has c...

Page 150: ...assword option to make sure that the password is entered correctly 4 Optional Tap Advanced Options to set l EAP Method l Proxy l DHCP or Static IP address 5 To enter a value a Tap on the line b Enter the item c Tap the green circled If you are unable to connect to the internet if you get authentication errors or you are unsure of the correct settings for your network check with your IT department ...

Page 151: ...ters per minute l SendPro C400 up to 65 letters per minute Actual throughput will vary depending on the material used machine condition use of moistener etc Ink Cartridge Life l For 17 ml cartridge yields up to 1 500 impressions actual ink yields vary with usage and environmental conditions l For 35 ml cartridge yields up to 3 000 impressions actual ink yields vary with usage and environmental con...

Page 152: ...dual tape strip for use on mailpieces that are too thick large to run in the machine Ideal for adding postage to oversized envelopes priority mail and packages Envelope Ads l Create up to 20 text ads stored on the machine Postal Inscriptions l Up to 60 inscriptions preloaded on the machine Graphics l Up to 60 graphic ads on the machine Machine Information Pitney Bowes Operator Guide June 2018 152 ...

Page 153: ...11 Technical Support In this section Contacting Pitney Bowes 154 ...

Page 154: ...s displaying l Attempts to fix o What steps have you already tried to fix the problem o If you tried what happened Technical and Account Support Visit our website at copy the URL and paste it into a browser http www pitneybowes com us support products sendpro c200 c300 c400 meter support html Pitney Bowes Supply Line Web support www pitneybowes com us then click on Shop at the top of the page Note...

Page 155: ...rackable Labels Address Book 159 Error Print services has stopped 160 Error US Mailing has stopped 161 Error 1814 1815 or 1825 162 Error 0802 163 Clear Paper Jam message 169 Not Ready to Print message 170 Transaction log upload required or Transaction Upload Due messages 172 Error No PSD on the SendPro C200 C300 and C400173 Resolve error message General Authorization Failure 174 ...

Page 156: ...ait for the display to turn off c Wait one minute d Plug the power cable back in ensuring that it is plugged directly into a wall outlet 2 Tap the Settings gear icon in the global toolbar 3 Tap Mail Printer Maintenance 4 Tap Print Test Pattern 5 Run a test print o If the test print is good tap on the Home icon o If the test print is not good contact Technical Support have your model and serial num...

Page 157: ...topped working and will not print Cause The meter software has encountered an error Resolution You may be able to clear the error by restarting the meter 1 Unplug the power cord 2 Wait for the display to turn off 3 Wait one minute 4 Turn the power back on Errors Pitney Bowes Operator Guide June 2018 157 ...

Page 158: ...solution You may be able to clear the error by restarting the meter 1 Unplug the power cord 2 Wait for the display to turn off 3 Wait one minute 4 Turn the power back on Tips l When turning the meter on just tap the power button Do not hold it down l When turning the meter off hold the power button for only 5 seconds Errors Pitney Bowes Operator Guide June 2018 158 ...

Page 159: ...ssing the Address Book in Trackable Labels there is a connection issue with your Trackable Labels user name Resolution Log out of Trackable Labels 1 Tap Profile person icon 2 Tap Sign Out 3 Unplug the power cord 4 Wait for the display to turn off 5 Wait one minute 6 Turn the power back on 7 Sign into Trackable Labels If the issue is still not resolved contact Technical Support Errors Pitney Bowes ...

Page 160: ...he error message Print services has stopped is displayed Cause The meter software may be out of date Resolution This issue must be resolved by a Pitney Bowes representative Contact technical support for assistance Errors Pitney Bowes Operator Guide June 2018 160 ...

Page 161: ... The error message US Mailing has stopped is displayed Cause Not specified Resolution This issue must be resolved by a Pitney Bowes representative Contact technical support for assistance Errors Pitney Bowes Operator Guide June 2018 161 ...

Page 162: ...yed Cause The meter has timed out while attempting to connect to the Pitney Bowes Data Center Resolution 1 Tap the back arrow to the Home screen 2 Unplug the power cord 3 Wait 20 seconds 4 Plug the cable back in 5 Tap the Power button Errors Pitney Bowes Operator Guide June 2018 162 ...

Page 163: ... gear icon in the global toolbar 2 Tap the Mail Printer Maintenance button in the Mail Settings section 3 Tap Install Printhead 4 Lift the cover the ink cartridge moves to the front position 5 Flip the ink cartridge guard open 6 Remove the ink cartridge as shown on the label to the right of the cartridge holder Errors Pitney Bowes Operator Guide June 2018 163 ...

Page 164: ...7 Squeeze the tabs on either side of the printhead 8 Push the printhead gently to the right Errors Pitney Bowes Operator Guide June 2018 164 ...

Page 165: ...9 Pull the printhead up and out of the holder Errors Pitney Bowes Operator Guide June 2018 165 ...

Page 166: ...10 Examine the printhead and note the location of the plastic alignment tabs Errors Pitney Bowes Operator Guide June 2018 166 ...

Page 167: ...ion of the lower printhead alignment slots 12 Insert the printhead by squeezing the tabs on either side of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder Errors Pitney Bowes Operator Guide June 2018 167 ...

Page 168: ...tion 14 Replace the ink cartridge see the label to the right of the cartridge holder 15 Rotate the guard back to the closed position 16 Close the cover the ink cartridge moves back to the original position 17 Tap Done Errors Pitney Bowes Operator Guide June 2018 168 ...

Page 169: ... flammable compressed air and working from the left side of the machine toward the exit blow onto the feed deck that the envelopes and tape sheets travel on Ensure that all dust and debris are removed 4 Reboot the meter a Turn the transport release lever counterclockwise to the home position b Turn the power off by holding the power button for 5 seconds the power button will darken c Wait for the ...

Page 170: ...is not selected l Transactions may be need to be updated Resolution Look for a red exclamation point with a notification that the print head or ink tank is missing or empty the meter is jammed or the jam release is open Note If you have accounting an account must be selected Recheck the printer status 1 Tap Reset to default 2 Put something on the scale 3 If you do not have a scale a Tap the weight...

Page 171: ...nge the print mode 1 Tap Print Mode 2 Tap Date Correction 3 Tap Apply 4 Tap Reset to default Reboot the meter 1 Turn the power off by holding the power button for 5 seconds The power button will darken 2 Wait for the display to turn off 3 Wait one minute 4 Turn the power back on 5 Tap Envelope Printing 6 Verify that the machine says ready to print Errors Pitney Bowes Operator Guide June 2018 171 ...

Page 172: ...not run mail until transactions are uploaded OR the meter displays Transaction Upload Due You will be able to run mail but you will be required to upload transactions in the near future Cause Transactions need to be uploaded Resolution 1 Tap Settings gear icon 2 Tap Upload Transactions Errors Pitney Bowes Operator Guide June 2018 172 ...

Page 173: ...ired networks unplug the network cable l For WiFi networks a Tap Settings gear icon b Tap Wi Fi c Tap the slider so that it moves to the off position 2 Reboot the meter a Unplug the power cable b Wait for the display to turn off c Wait one minute d Plug the power cable back in ensuring that it is plugged directly into a wall outlet 3 Reconnect the network cable Errors Pitney Bowes Operator Guide J...

Page 174: ...olution l If the balance in your Reserve Account is less than the amount you are attempting to add to the SendPro C Series Trackable Labels account add funds to your Reserve Account l If the available credit in your Purchase Power account is less than the amount you are attempting to add to the SendPro C Series Trackable Labels account make a payment on your Purchase Power account or request a Pur...

Page 175: ...to one ounce after removing mailpiece 190 Solid red light on the 1E35 label printer 191 Stuck on Pitney Bowes blue loading screen when going to envelope printing 193 Cartridge does not move on boot up 194 Power light flashes red and blue 195 Power light is blue instead of white 196 Power light turns on and off before the machine boots 197 Opening Manage Accounts in Envelope Printing displays a whi...

Page 176: ...n mail is wrong 207 Meter making a continuous bell or chiming sound 208 PB Commerce cloud error 209 Label not printing and printer green light is flashing 211 Troubleshooting Pitney Bowes Operator Guide June 2018 176 ...

Page 177: ...heet into the machine 5 Compare the printed test pattern to the ones on the screen 6 If it looks like the good example a Tap Done b Tap Home to return to the Home screen 7 If it looks like the bad example a Tap Clean Print Nozzle b After cleaning you will be prompted to print another test pattern If you are not seeing an improvement after cleaning the print nozzle clean the print head 1 From the H...

Page 178: ...t as you remove it from the machine 8 Wipe the copper colored section of the print head with a dry lint free cloth or foam swab 9 Reinstall the print head in the meter making sure that it clicks into place 10 Reinsert the ink cartridge and close the print head cover 11 Close the ink tank access cover The ink tank mechanism reinitializes Troubleshooting Pitney Bowes Operator Guide June 2018 178 ...

Page 179: ... see the topic Wired network connection issues on the SendPro C200 C300 and C400 Cause Network connection issues may be caused by problems with the settings wireless connection or a firewall Resolution To troubleshoot issues with a wireless WiFi connection check these things follow the steps in each section l Reboot the meter l Check the wireless signal strength l Check the network settings l Chec...

Page 180: ...nt the meter to get an IP address automatically and do not need a static IP address 1 Tap Settings gear icon 2 Tap Wi Fi l Make sure that you are connecting to the correct WiFi network l Make sure that you have the correct WiFi password and identity if required l If you need to set an EAP Method proxy or change between DHCP and static IP addresses tap Advanced Options If you are unsure of your wir...

Page 181: ...nnection see the topic Wireless WiFi connection issues on the SendPro C200 C300 and C400 Cause Connection issues may be caused by problems with the settings the wireless connection or a firewall Resolution To troubleshoot issues with a wired network connection LAN follow the steps in each section below l Restart the meter l Check the physical connection l Check the network settings l Firewall issu...

Page 182: ...is installed if there are still no lights contact technical support Please have your model and serial number ready Check the network settings Note For information about the connection settings required on your network contact your IT department If you want the meter to get an IP address automatically and do not need a static IP address 1 Tap Settings gear icon 2 Tap Wired Ethernet 3 Select the Con...

Page 183: ...of the meter Contact your IT department for assistance if needed l The meter requires ports 80 HTTP 443 HTTPS 53 DNS 5938 Team Viewer 2300 and 8080 OS updates to be unblocked l See the SendPro C Series Connectivity guide for a complete list of the addresses that need to be unblocked If the issue is not resolved contact technical support Please have your model and serial number ready Troubleshootin...

Page 184: ...the tank was empty allow 30 minutes for the moistener brush and wick to get completely wet before trying to use the moistener 3 Check if the moistener brush is dry If it is l Make sure that the white thumbscrews on the bottom of the sealer are tight l Try wetting the moistener brush manually l Make sure that the brush is making contact with the wick You may need to lift the wick up slightly to mak...

Page 185: ...ush is worn If it is replace the moistener brush Note You can order a Moistener Replacement Kit 621 8 from the supply line which includes a wick shield and brush assembly Troubleshooting Pitney Bowes Operator Guide June 2018 185 ...

Page 186: ...ay be able to clear the error by restarting the meter 1 Unplug the power cable 2 Wait for the display to turn off 3 Wait one minute 4 Plug the power cable back in ensuring that it is plugged directly into a wall outlet If the issue is not resolved contact Technical Support have your model number and serial number ready Troubleshooting Pitney Bowes Operator Guide June 2018 186 ...

Page 187: ...e meter Cause There is an internal component fault Resolution You may be able to clear the error by restarting the meter 1 Unplug the power cable 2 Wait for the display to turn off 3 Wait one minute 4 Plug the power cable back in ensuring that it is plugged directly into a wall outlet Troubleshooting Pitney Bowes Operator Guide June 2018 187 ...

Page 188: ... machine Cause There was an internal meter fault Resolution You may be able to clear the error by restarting the meter 1 Unplug the power cable 2 Wait for the display to turn off 3 Wait one minute 4 Plug the power cable back in ensuring that it is plugged directly into a wall outlet Troubleshooting Pitney Bowes Operator Guide June 2018 188 ...

Page 189: ...lution The screen must shut down before normal operation can be restored 1 Unplug the meter 2 Leave the display on until the internal battery dies 5 6 hours 3 Plug the meter back in 4 Wait one hour for the battery to charge 5 Press the power button to turn the meter on Note When shutting down the meter wait for the 10 second timer to complete before you tap anywhere on the screen Troubleshooting P...

Page 190: ...1 Remove the scale 2 Reboot the meter a Turn the power off by holding the power button for 5 seconds the power button will darken b Wait for the display to turn off c Place the scale back on top d Wait one minute then turn the power back on If your issue is not resolved contact Technical Support Please have your model and serial number ready Troubleshooting Pitney Bowes Operator Guide June 2018 19...

Page 191: ...r 1 Unplug the power cable 2 Wait one minute 3 Plug the power cable back in This error can be caused by the printer not being configured to the correct paper size To set the paper size 1 Open the printer s top cover and wind the media back onto the roll so that it is clear of the feed rollers and sensors 2 Close the cover Troubleshooting Pitney Bowes Operator Guide June 2018 191 ...

Page 192: ...and feed the label so that it is inch out of the printer 5 Press and hold the Stop Resume and the Feed Cancel buttons simultaneously until the rollers begin to move the media Immediately release both buttons when the media begins to move The media should advance one label and the left LED should be solid green If your issue is not resolved contact technical support Please have your model and seria...

Page 193: ...use Not specified Resolution 1 Reboot the machine by unplugging the power cord 2 Wait one minute 3 Plug the power cord back in and tap the Power button 4 Tap the Rates and Updates icon in the lower application drawer If your issue is not resolved contact technical support Please have your model and serial number ready Troubleshooting Pitney Bowes Operator Guide June 2018 193 ...

Page 194: ...ies machine the cartridge does not move Cause Not specified Resolution 1 Unplug the power cord to the SendPro C Series meter 2 Wait one minute 3 Plug the power cable back in 4 Quickly tap and release the power button Troubleshooting Pitney Bowes Operator Guide June 2018 194 ...

Page 195: ...hing red and blue Cause Possible file corruption Resolution 1 Unplug the power cord to the SendPro C Series meter 2 Wait one minute 3 Plug the power cable back in 4 Quickly tap and release the power button Troubleshooting Pitney Bowes Operator Guide June 2018 195 ...

Page 196: ...tead of white Cause The power button is held in too long Resolution 1 Unplug the power cord to the SendPro C Series meter 2 Wait one minute 3 Plug the power cable back in 4 Quickly tap and release the power button Troubleshooting Pitney Bowes Operator Guide June 2018 196 ...

Page 197: ...e power light turns on then goes out before the meter boots up Cause Not specified Resolution 1 Unplug the power cord to the SendPro C Series meter 2 Wait one minute 3 Plug the power cable back in 4 Quickly tap and release the power button Troubleshooting Pitney Bowes Operator Guide June 2018 197 ...

Page 198: ...ug the power cord back in and tap the Power button 5 Verify the internet connection by tapping the USPS Mobile icon l If the website takes a long time to load it means that your internet is slow l If the website does not load at all use Resolve WiFi connection issues on the SendPro C200 C300 and C400 or Resolve wired network connection issues on the SendPro C200 C300 and C400 to troubleshoot your ...

Page 199: ... 3 Change the format to Roll 4 x 6 If the printer has a solid green light 1 Make sure that the USB cable is plugged in to both the printer and SendPro C Series 2 Restart the meter a Unplug the power cord b Wait for the display to turn off c Wait one minute and turn the power back on The printer has a flashing red light l Make sure that the labels are correctly loaded and aligned l Make sure paper ...

Page 200: ... on the 1E35 label printer and the SendPro C200 C300 and C400 The printer has a flashing green light For details refer to the Label not printing and printer green light is flashing on the SendPro C200 C300 and C400 Troubleshooting Pitney Bowes Operator Guide June 2018 200 ...

Page 201: ...e printer 1 Unplug the power cable 2 Wait 1 minute 3 Plug the power cable back in If the red light is still on reconfigure the printer Resolution Reconfigure the printer This error can be caused by the printer not being configured to the correct paper size To set the paper size 1 Open the printer s top cover and wind the media back onto the roll so it s clear of the feed rollers and sensors and th...

Page 202: ... 5 Feed Cancel 3 Open the printer s top cover and feed the label so that it is inch out of the printer 4 Press and hold the Stop Resume and the Feed Cancel buttons simultaneously until the transport rollers begin to move the media Immediately release both buttons when the media begins to move The media should advance one label and the left LED should be solid green Troubleshooting Pitney Bowes Ope...

Page 203: ... the power button The meter display should light up shortly 2 Ensure that the power cord is plugged into the back of the machine and directly into a wall outlet Note If the meter was unplugged for an extended period of time allow one hour for the internal tablet to charge Troubleshooting Pitney Bowes Operator Guide June 2018 203 ...

Page 204: ... the Power Button 4 Re zero the scale refer to Zeroing the scale on the SendPro C200 C300 and C400 If the scale still is not giving the correct weight contact technical support MP82 MP39 MP49 scale 1 Look at the bottom of the scale where the USB cable plugs in you should see a flashing yellow light 2 If there is no light go to check the USB cables 3 If there is a red light refer to refer to Zeroin...

Page 205: ...the table 6 Replace the top cover 7 Check the scale with a known item Note US Quarters weigh 2 oz each and are a good test Re zero the scale Refer to refer to Zeroing the scale Check the USB cables 1 Tap the Home icon 2 Disconnect the USB cable from the back of the scale 3 Wait five seconds then re connect the USB cable 4 Unplug the USB cable from the back of the meter 5 Wait five seconds then re ...

Page 206: ...ause Low battery Resolution 1 Plug the power cable into known good outlet and leave the meter plugged in for 1 hour 2 Turn on the meter now by tapping the power button If the low battery icon has not gone away after 1 hour or the meter still will not boot up contact technical support Troubleshooting Pitney Bowes Operator Guide June 2018 206 ...

Page 207: ... meter is between 1 30 days in advance of today s date check the auto date advance 1 From the Home screen tap Envelope Printing 2 Tap the Date 3 Tap Today 4 If the correct date is displayed tap Apply If the correct date is not displayed contact technical support Please have your model and serial number ready Troubleshooting Pitney Bowes Operator Guide June 2018 207 ...

Page 208: ...i If the WiFi signal strength is weak the meter makes a constant chiming noise because it keeps trying to reconnect to the wireless network Resolution If the meter keeps chiming l Move the meter to get a stronger WiFi signal l Take the meter off WiFi and plug it in with an Ethernet cable wired network connection Troubleshooting Pitney Bowes Operator Guide June 2018 208 ...

Page 209: ...5 Tap in the DNS Address box 6 Hit back space to delete the DNS address 7 Re enter the DNS Address 8 Tap connect 9 Remove the network cable from the back of the meter 10 Tap the connect button Wait for it to fail 11 Re plug in the network cable 12 Delete the values in the IP Address Netmask Gateway and DNS Address boxes 13 Re enter the Ip Address Netmask Gateway and DNS Address back into the boxes...

Page 210: ... Fi network ii Turn off the WI FI by slliding the toggle to the left iii Unplug the meter from the power iv Wait 10 ten seconds v Plug the power cable back in vi Tap the power button vii Tap the Settings gear icon viii Tap Wireless ix Turn on the Wi Fi by sliding the toggle to the right x Tap the name of the correct Wi Fi xi Re enter the password 3 Tap connect Troubleshooting Pitney Bowes Operator...

Page 211: ...ight on the printer is flashing green indicating the printer is receiving communication Cause The label printer roll is not seated properly Resolution 1 Open the printer cover 2 Re seat the label roll 3 Close the printer cover firmly 4 Try to print again Troubleshooting Pitney Bowes Operator Guide June 2018 211 ...

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Page 213: ...ro online SendPro C200 C300 C400 219 Exporting a History Report SendPro online SendPro C200 C300 C400 220 Setting up and Managing a UPS Account SendPro online SendPro C200 C300 C400 221 Setting up and Managing a FedEx Account SendPro online SendPro C200 C300 C400 224 Managing Users SendPro online SendPro C200 C300 C400 227 Inviting Users SendPro online SendPro C200 C300 C400 229 Creating an intern...

Page 214: ...wnloaded You can insert your addresses into this template or copy the headers first row from this template into your own address file Note however that this is not necessary because SendPro will walk you through mapping your address data later see step 7 Make sure that your file meets the guidelines below 6 Once you have created your csv file of addresses to import select Browse and navigate to yo...

Page 215: ...the drop down menus to adjust the field mappings if necessary If SendPro online cannot determine which field to map the right side will say Ignore Field as shown in the last 3 fields in this example For any that say Ignore Field choose the correct field If you choose Ignore Field that field will not be imported 9 Select Continue to import your address data The addresses will now appear in your Add...

Page 216: ...tion before being used l Full Name l Company Name l Street Address 1 l City l State Province l Postal ZIP Code l Country l The number of address fields mapped from the imported csv to the SendPro online address book cannot exceed the maximum number of fields available in SendPro online You can use only fields that correspond to those available in SendPro online For example csv files exported from ...

Page 217: ...rom its address book will be included as part of this export file 1 Select Address Book from the top menu 2 Select the Export icon The application saves the file as addressbook csv to your Downloads folder Depending on your web browser settings you may be prompted to save the file under a different name or to a different location Browser operations Pitney Bowes Operator Guide June 2018 217 ...

Page 218: ...SendPro C Series In the csv file that will be imported the first row must use the following headers l A1 Name l B1 Description l C1 Status 1 Select Settings Cost Accounts 2 Select Add New 3 Select Import Multiple Cost Accounts 4 Select Browse and select the csv file that contains the Cost Accounts you wish to import and select Open 5 Select Continue Browser operations Pitney Bowes Operator Guide J...

Page 219: ...ort a csv file of your Cost Accounts Cost Accounts created on a SendPro C Series can be exported in SendPro online 1 Select Settings Cost Accounts 2 Select the Export button 3 Follow your web browser s prompts to export the file Browser operations Pitney Bowes Operator Guide June 2018 219 ...

Page 220: ...nts USPS Stamps USPS Stamps Refunds Postage or USPS Refunds 3 Select the Export icon The report will be exported to a file named transactions csv in your Downloads folder Note If the tracking numbers in the exported file are displayed in scientific format in Microsoft Excel e g 9 40011E 21 follow these steps to convert them to text 1 Open a new Excel file 2 Select the Data tab 3 Select From Text 4...

Page 221: ...e UPS section This opens the Add UPS Account screen 3 Enter your UPS account l If you do not have a UPS account select the Create New UPS Account button Sign in to the UPS website Select Shipping Open a UPS Account and complete the form l Once you have a UPS account select the Enter My UPS Account button in SendPro online 4 In the UPS Account Number field enter your 6 digit UPS account number The ...

Page 222: ...ount information All information is case sensitive You get three attempts to enter this information correctly before you are locked out of your UPS account for 24 hours To see your UPS account information refer to your most recent invoice or sign in to your UPS account and refer to your account name and address there 11 To continue select the I accept the UPS Technology Agreement box 12 Select the...

Page 223: ...ole of Admin can perform this procedure This will be the default account for all users who do not have a different default account set in their personal preferences see below for details Selecting your personal default UPS account 1 Select Settings Preferences 2 Under Default UPS Account select the desired account Note This setting can be set by each user individually Individual user preferences w...

Page 224: ...he Enter My FedEx Account button l If you do not have a FedEx account select the Create New FedEx Account button This provides you with a link to the FedEx website where you can sign up and get a FedEx account number 4 Enter your 9 digit FedEx account number 5 Optional Enter a nickname for this account 6 Fill in your name and address exactly as they appear on your FedEx billing statement l P O Box...

Page 225: ...Ex account 1 Select Settings Shipping Carriers 2 Select the Manage link next to the account you wish to update 3 Select the Make this my default FedEx account box 4 Select Save The system default account will be indicated by a star on the Shipping Carriers page Note Only users with the role of Admin can perform this procedure This will be the default account for all users who do not have a differe...

Page 226: ...override the default account set by the system Admin Browser operations Pitney Bowes Operator Guide June 2018 226 ...

Page 227: ... down arrow next to All Users l To search enter part of the user s name or email address in the Search field 3 Select the User Details icon to the right of the status field for the user you wish to edit l If the user status is Active you can reset the user s password edit the user s details or delete the user l If the user status is Inactive you can edit the user s details or delete the user l If ...

Page 228: ...nagement Permissions or Account Management Permissions to view the individual tasks in that category l To permit the selected role to perform a task check the box next to it l To prohibit the selected role from performing a task uncheck the box next to it Browser operations Pitney Bowes Operator Guide June 2018 228 ...

Page 229: ...st of all current users appears including their name email address role Admin or User and status Active Inactive or Invited 2 On the Users tab select Invite Note If your SendPro online subscription does not allow for multiple users the Invite option will be disabled To upgrade your subscription to one that allows for more users select the Click to see upgrade options link next to the Want to invit...

Page 230: ...1 Select the Sign In link in the email 2 Enter a name and a password 3 Sign in to SendPro online Browser operations Pitney Bowes Operator Guide June 2018 230 ...

Page 231: ...ge you are prompted to enter the customs information This includes l Types of items in your shipment documents gifts or merchandise Select either Abandon or Return to Sender if the item cannot be delivered l Description for each item where the item was made the quantity of the items Note In order to enter the description information you need to tap the Add an item button l Enter optional HS Tariff...

Page 232: ...SPS systems You can enable USPS scan form printing on your SendPro C Series 1 Tap the Settings gear icon in the global toolbar 2 Slide down to Shipping Settings then tap Label Options 3 Slide down to Scan Form and Manifest Printing and tap on the check box for Enable scan form printing 4 When you are ready to print the scan form use your SendPro C Series user ID to sign in to SendPro online In you...

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Pitney Bowes SendPro C series, Operator'S Manual

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