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Pitney Bowes SendPro C Auto, Operator'S Manual

Introducing the Pitney Bowes SendPro C Auto - streamline your mailing and shipping processes effortlessly! With its user-friendly interface, this all-in-one solution simplifies your tasks. Enhance your productivity by downloading the free user manual including a Quicktour to unlock all the product's features. Get yours today from manualshive.com, and discover seamless operations at your fingertips.

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 3.  Tap on the shipment.

 4.  Tap 

Reprint Label

.

Canceling a UPS or FedEx shipping label

You can cancel a UPS or FedEx shipping label to stop the postage appearing on your UPS or FedEx 
invoice.

 1.  Open the Shipping History screen:

 

l

Tap 

SendPro Apps

 on the Home screen, then tap 

Shipping History

.

 2.  All of the shipping labels appear by date. The most recent date appears first in the list.

 3.  Locate your label in the list. To sort by a different column, tap that column heading. To reverse 

the sort order, tap the same column heading again.

 4.  Tap the shipment to open the details screen. 

 5.  Tap 

Void Label

. Select the box to confirm that you will not be using the label, then tap 

Continue

.

Getting a USPS refund for a shipping label 

If your international package was returned by USPS due to COVID-19 restriction, you can request a 
refund through SendPro Online or PitneyShip within 45-days of the label creation date.

The refund process can take up to 20 days because USPS wishes see if it can detect your shipment in 
its mailstream before crediting your account.

Important

: When you cancel a UPS or FedEx label, the credit will appear on your UPS or FedEx 

invoice.

 1.  Tap 

SendPro Apps

 on the Home screen, then tap 

Shipping History

. All of the shipping labels 

appear by date. The most recent date appears first in the list.

 2.  Locate your label in the list. To sort by a different column, tap that column heading. To reverse 

the sort order, tap the same column heading again.

 3.  Tap on the shipment.

 4.  Tap 

Request Refund

.

 5.  Select the box to agree to the conditions,  then tap 

Continue

.

Printing Shipping Labels

Pitney Bowes

Operator Guide

April 2022

100

Summary of Contents for SendPro C Auto

Page 1: ...Shipping Mailing Postage Meters SendPro C Auto Operator Guide US English Edition SV63245 Rev E April 29 2022 ...

Page 2: ...f intellectual property rights of Pitney Bowes and Pitney Bowes assumes no responsibility for any such use of the information We have made every reasonable effort to ensure the accuracy and usefulness of this manual However we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Except as provided in writing duly signed by an officer of...

Page 3: ...a First Class Mail envelope 30 Sending a large First Class envelope 31 Sending Certified Mail 33 Sending an international letter 33 Sending mail using a Certificate of Mailing 34 Using USPS special services 36 Updating postal rates or software for printing on envelopes 36 Refilling postage for printing on envelopes 37 Sealing envelopes and printing postage 38 Filling the moistener tank 39 Replacin...

Page 4: ...er 68 Using USPS Informed Delivery 69 Installing a scale 69 Uploading system logs 70 4 Printing Shipping Labels Signing in to and out of the shipping label app 74 Printing a shipping label 74 Comparing rates when printing a shipping label 80 Creating a new sender address for shipping labels 86 Editing the sender address for shipping labels 87 Printing an international shipping label 87 Creating an...

Page 5: ... notifications for shipping labels 114 Setting the default address for USPS return labels 115 Determining how you spend your shipping labels postage 116 Removing funds 116 6 Printing on envelopes Navigating the Envelope Printing or Print on Envelopes app 118 Printing postage on tapes 119 Checking the available funds for printing postage 121 Refilling postage for printing on envelopes 122 Sending a...

Page 6: ... letter preset 149 7 Managing Printing on Envelopes Confirming your meter update 154 Changing the default refill amount for printing postage 154 Uploading postage transactions 155 Clearing or resetting the number of mailpieces sent 156 Performing USPS postal inspections for postage printing 156 Updating postal rates or software for printing on envelopes 156 Confirm the effective date for postal ra...

Page 7: ...eport 172 Setting the report period for an account 173 Setting the account report preferences 174 Creating a shipping report 175 Creating a USPS shipping label refund report 175 9 Maintenance Checking the postage print quality 178 Clearing a tape error or jam 178 Printing a test pattern 180 Checking the ink level 181 Replacing the ink cartridge 182 Changing the ink waste pad 184 Cleaning the print...

Page 8: ...n 217 Postal Security Device 218 Parts of the device 218 Connections on the back 220 Specifications 220 Material specifications 224 12 Contacting Pitney Bowes Contacting Pitney Bowes 228 13 Safety Lithium Ion Battery 232 Agency Compliance Information 232 Important Safety Notes 232 Note for California Customers Only on all Models 234 14 Third party software Third party software 236 Pitney Bowes Ope...

Page 9: ...t 25 Navigating the Envelope Printing or Print on Envelopes app 26 Feeding envelopes 27 Printing postage on tapes 30 Sending a First Class Mail envelope 30 Sending a large First Class envelope 31 Sending Certified Mail 33 Sending an international letter 33 Sending mail using a Certificate of Mailing 34 Using USPS special services 36 Updating postal rates or software for printing on envelopes 36 Re...

Page 10: ...ding favorite apps 44 Creating presets for printing postage 45 Selecting a preset for printing postage 46 Ordering supplies from your device 47 Quick start guide Pitney Bowes Operator Guide April 2022 10 ...

Page 11: ...r device you need to know the model number To locate the 1 Product Code Number PCN and the 2 7 digit serial number check the label on the rear of the device or under the display cover The serial number appears as zeros here for security reasons Quick start guide Pitney Bowes Operator Guide April 2022 11 ...

Page 12: ... Labels or Shipping Labels to create a shipping label for important large envelopes or packages using USPS UPS or FedEx Using SendPro Apps Tap on SendPro Apps to access a variety of apps to support and enhance your device For example you can l Check for rates and updates Rates and Updates l Get a history of shipping labels created Shipping History l Check the status of your network connection Netw...

Page 13: ...issues and provides recommendations for resolving them The app also provides l Real time predictive updates diagnostic error notifications and offers l Solutions to resolve the issue l Essential tools and guides l Voice mobile app and text search to resolve issues quickly l Product health management and tracking l Account balances and case status l Spending and saving insights to track your budget...

Page 14: ...urn to the Home screen from anywhere in Trackable Labels or Shipping Labels or Envelope Printing or Print on Envelopes 3 Tap the question mark in the toolbar to open the SendPro Care app 4 Network View the current network type wireless or Ethernet and status and strength for wireless connection Allows you to turn wireless connection on or off The icon here represents a wireless connection Quick st...

Page 15: ...l account log out or lock your SendPro C Auto Printing a shipping label or printing postage on an envelope You can either create a shipping label or print postage on an envelope For a shipping label tap Trackable Labels or Shipping Labels on the Home screen For postage tap Envelope Printing or Print on Envelopes on the Home screen Use Trackable Labels or Shipping Labels to get the best pricing fre...

Page 16: ...s Boxes USPS flat rate boxes USPS non flat rate boxes Tube Use Envelope Printing or Print on Envelopes for the following Standard envelopes and postcards Large envelopes Quick start guide Pitney Bowes Operator Guide April 2022 16 ...

Page 17: ...ckage services You can also send via UPS or FedEx The packaging options and benefits are almost identical 1 Tap Create Shipping Labels on the Home screen 2 Tap the carrier you wish to use 3 Verify that the sender address is correct If not tap on the Sender field and select a new address Quick start guide Pitney Bowes Operator Guide April 2022 17 ...

Page 18: ... account if cost accounts are enabled Verify the selected cost account Tap Cost Account and select an account to change or add the account 5 Tap Continue Quick start guide Pitney Bowes Operator Guide April 2022 18 ...

Page 19: ...6 Enter the recipient address manually or tap Address book to select one from the address book 7 Tap Continue 8 Tap a package type Quick start guide Pitney Bowes Operator Guide April 2022 19 ...

Page 20: ...hen done l If you have an attached scale place the package on the scale and tap Weight Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply 10 Tap Continue 11 Tap the service you wish to use Quick start guide Pitney Bowes Operator Guide April 2022 20 ...

Page 21: ...vices tap Add additional services If you are not adding any extra services go to step 14 13 Select the desired services and tap Apply 14 To print the label tap Print Quick start guide Pitney Bowes Operator Guide April 2022 21 ...

Page 22: ...der and Recipient s phone number as it is required for some services 18 The carrier screen reappears Using cost accounts to charge back shipping label postage You can assign the costs for a shipping label to an account when you create the label In order to use cost accounts for label postage you need to turn on the cost accounts feature Quick start guide Pitney Bowes Operator Guide April 2022 22 ...

Page 23: ...ill see this screen 3 To enable tap the slider next to Cost Account and slide it to the right so that it turns blue l To assign a cost account to every label tap the check box for Require cost account for all shipments 4 Tap Apply Once you turn cost accounts on you will need to have at least 1 cost account to print a shipping label Quick start guide Pitney Bowes Operator Guide April 2022 23 ...

Page 24: ...merals and special characters for the account name Acceptable special characters include l hyphen l _ dash l single quote l at sign l Period l and optional description 4 Optional Enter a description of the account up to 200 characters 5 Tap Enter when done You can use the same types of characters as for the account name 6 Tap Active or Inactive Your selection should be whichever is appropriate for...

Page 25: ...ay box 6 Enter a unique code in the Code field to identify each account Codes can be alphanumeric Codes help you locate accounts more easily 7 You can use the optional fields such as l Description Enter a description of the account up to 150 characters l Password Tap Password to add a password for an account o Passwords are case sensitive can be alphanumeric and must be four characters in length I...

Page 26: ...es On this screen you can 1 Tap the weight to view the weighing options You can enter the weight manually or use a scale 2 View the balance of funds you have remaining in your device 3 Tap the date to view the date options 4 View the total postage amount 5 Preview or add graphics 6 Tap Start to begin feeding and printing postage on the envelopes loaded on the feed deck The Start button is only pre...

Page 27: ...modes such as adding graphics to your envelope adding more postage or making corrections to the date You can also choose to seal envelopes without printing postage Related topics Feeding envelopes Your SendPro C Auto can automatically feed a stack of envelopes Before you begin l All envelopes in a single stack must be the same width and thickness l All envelopes in a single stack must be sealed or...

Page 28: ...e feed deck Place the envelopes with the flap side facing down and the top edge against the rear wall 3 Slide the side guide up to the mail stack Leave about 1 8 space about the thickness of 2 quarters between the stack and the side guide so the envelopes do not drag against the guide Quick start guide Pitney Bowes Operator Guide April 2022 28 ...

Page 29: ...is photo no seal is selected 6 Tap Start on the Envelope Printing or Print on Envelopes screen The device automatically feeds the envelopes and prints the postage l If you are using a stacker extend the stacker tray so that the envelopes exit the feeder completely l If you are moistening the envelope flaps press down on the envelopes after printing to ensure the flaps are securely glued closed Qui...

Page 30: ...tiple tapes tap the number on the tape field and use the keypad to enter the number of tapes Sending a First Class Mail envelope First Class Mail is an economical way to send mailpieces through the USPS You can send standard postcards letters and large envelopes and small packages up to 15 99 ounces 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 If you have the accounting featu...

Page 31: ...e device automatically sets the class to Large Envelope regardless of the dimensions If the mailpiece weighs less than 3 5 oz but has the dimensions of a large envelope you need to manually select Large Envelope when you choose the class To determine if your mailpiece meets the criteria for a large envelope use the Postal Advisor app To open the Postal Advisor l Tap SendPro Apps on the Home screen...

Page 32: ... 2 Tap Envelope Printing or Print on Envelopes 3 If you have the accounting feature enabled tap Account and select an account 4 Tap Class 5 Tap Start Over to show a list of all the available classes 6 Tap First Class Retail Metered for a First Class mail envelope 7 Tap Large Envelope 8 Select special services if required 9 Tap Apply 10 Place the envelope or envelopes on the feed deck Depending on ...

Page 33: ...mple letter or large envelope 7 Select Certified and tap Apply 8 Depending on the type class and type of mailpiece l Enter the destination ZIP Code and tap Apply l If you re using E Certified enter the Mailer ID and tap Apply 9 Enter the barcode from the label and tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or ...

Page 34: ...rovides evidence of the date that you took your mail to the USPS for mailing You cannot produce this certificate with your device It is a record of when you turned the mailpiece over to the Post Office and you can only get it from the USPS 1 Fill out the USPS postal forms 3606 D 3665 or 3817 Obtain these at the Post Office or online at the USPS website 2 Calculate the fees for all of the mailpiece...

Page 35: ...s on the form or on a tape strip that can be applied to the form Alternatively you can print the device stamp on each of the mailpieces included in the Certificate of Mailing 10 Take the mailpieces and the printed form to the Post Office They will apply a round stamp proof of induction mark that serves as legal proof that your items will enter the USPS Quick start guide Pitney Bowes Operator Guide...

Page 36: ...etail Metered you must select either Letter Large Envelope or Package 5 Select any special services you wish to use 6 Enter a ZIP code if required 7 For some classes you need to either scan or manually enter the Electronic Certified barcode from your label Then attach your label to your envelope or package 8 Tap Apply Updating postal rates or software for printing on envelopes Automatic updates Yo...

Page 37: ...Rates and Updates 2 If new rates are available your device downloads and installs updates a If the rates are available today this message appears New postage rates took effect today Your device has been updated and new rates are already in effect To learn more visit pitneybowes com ratesandupdates b If the rates took effect already this message appears New postage rates took effect on effective da...

Page 38: ...ew or print a receipt 7 Tap Done 8 Your updated postage balance appears on the Envelope Printing or Print on Envelopes screen Sealing envelopes and printing postage Use the moistener on your device to seal your envelopes before you print postage 1 Check the level of sealing solution by checking the sight window on the front of the feeder deck 2 Place the envelopes with the flap side facing down an...

Page 39: ... Printing or Print on Envelopes screen If the moistener tank is full and your envelopes do not seal correctly clean or replace the moistener brush and wick Filling the moistener tank Your device will need refills of E Z Seal in order to seal envelopes Follow these steps to fill the moistener tank Quick start guide Pitney Bowes Operator Guide April 2022 39 ...

Page 40: ... by checking the sight window on the front of the feeder deck 2 Open the feeder access cover to access the moistener bottle 3 Remove the moistener bottle and place it with the cap up on a flat surface Quick start guide Pitney Bowes Operator Guide April 2022 40 ...

Page 41: ...Close the feeder access cover 7 If the tank is empty allow 30 minutes for the moistener brush and wick to get completely wet Replacing the ink cartridge Replace the ink cartridge when the low ink warning appears This ensures your device is in optimal working condition 1 Tap Settings 2 Scroll down and tap Envelope Printer Maintenance 3 Tap Install Ink Quick start guide Pitney Bowes Operator Guide A...

Page 42: ...idge moves to the front position 5 Remove the ink cartridge as shown on the label next to the cartridge holder 6 Insert the new ink cartridge then close the ink cartridge guard Quick start guide Pitney Bowes Operator Guide April 2022 42 ...

Page 43: ... properly Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge 1 Tap Settings 2 Scroll down and tap Envelope Printer Maintenance 3 Tap Print Test Pattern 4 Insert the envelope into the device when the message Print a Test Pattern appears Quick start guide Pitney Bowes Operator Guide April 2022 43 ...

Page 44: ...broken or missing lines you may need to replace the ink cartridge or clean or replace the printhead o If you see no improvement in print quality do not repeat the cleaning as cleaning the print nozzles consumes ink Good Test Pattern Bad Test Pattern Adding favorite apps Add yourfavorite apps to make them easy to find on the Home screen 1 Tap SendPro Apps on the Home screen All the available apps d...

Page 45: ...uch as a postage class an account and a graphic The maximum number of presets you can have is 21 This includes the default preset 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 Tap Class select the class and any special services messages or graphics 3 Verify the settings in the Envelope Printing or Print on Envelopes app Quick start guide Pitney Bowes Operator Guide April 2022 ...

Page 46: ...set star to appear 5 Tap Save New Preset to save it If you wish to save it and replace the default setting tap Replace Default Preset 6 For a new preset enter a name then tap Save Selecting a preset for printing postage Select a preset to quickly apply a group of settings Quick start guide Pitney Bowes Operator Guide April 2022 46 ...

Page 47: ...ro Apps then tap Supplies 2 If this is the first time you are using the Supplies app read the Terms Conditions and tap the box to agree to the terms 3 Enter the email address and password you use for your device The Supplies app opens The Supplies app home screen displays your device s serial number the current ink level and how many items are in your cart From this screen you can perform the foll...

Page 48: ...ou tap Buy Now e Select and buy an item or add it to your cart Tap Add to Cart to add the item to your shipping cart When you tap Buy Now enter your account password You then see the Checkout screen where you can complete your order Ordering ink If you do not use the AutoInk program as soon as ink level for your device drops below 20 Order Now appears next to Your Ink Level in the Supplies app To ...

Page 49: ...etwork connection 50 Setting up a wireless Wi Fi network connection 53 Connecting to a hidden Wi Fi network 53 Forgetting a Wi Fi network 55 Checking your network connection 57 Finding the MAC address for wired and wireless networks 58 Setting up a Proxy server 61 ...

Page 50: ...other end to an internet jack on the wall or a router Step 2 Choose the connection type Select one of the two connection types supported for this device l DHCP l Static IP DHCP is the most common connection type Choose DHCP if you are unsure which connection protocol to use or contact your IT department for advice DHCP 1 Tap Settings 2 Tap Wired Connectivity information Pitney Bowes Operator Guide...

Page 51: ...d turn off after 10 seconds 7 Plug the power cord back in directly into a wall outlet 8 Quickly tap and release the power button to turn the device back on 9 Tap Settings 10 Tap Wired Ethernet 11 Tap DHCP 12 Tap Connect Static IP 1 Tap Settings Connectivity information Pitney Bowes Operator Guide April 2022 51 ...

Page 52: ...S Address in the corresponding fields 6 Tap Connect 7 If SendPro C Auto fails to connect remove the network cable from the back of the device 8 Tap Connect Wait for the attempted connection to fail 9 Plug the network cable back in 10 Delete the values in the IP Address Netmask Gateway and DNS Address fields 11 Enter the IP Address Netmask Gateway and DNS Address that you obtained in step 4 12 Tap ...

Page 53: ...oes not appear 4 Enter your Wi Fi password Tip Use the show password option to make sure that you enter your password correctly 5 Tap Advanced Options if your network requires advanced network settings such as a Static IP address l To set up a Static IP address a Select the IP Setting menu and choose Static b Tap on the line and enter the value provided by your IT department c Tap the in the green...

Page 54: ...3 Tap Add Network at the top of the Wi Fi screen Connectivity information Pitney Bowes Operator Guide April 2022 54 ...

Page 55: ... b Tap Advanced Options to enter a static IP or set up a proxy 5 Tap Connect when done Forgetting a Wi Fi network Forget a Wi Fi network if l You do not want your device to automatically connect to that network or l You need to resolve a wireless network issue 1 Tap Settings 2 Tap Wi Fi in the Device Network section Connectivity information Pitney Bowes Operator Guide April 2022 55 ...

Page 56: ...p the network you want to forget Note that you can only forget a network to which you have previously connected The network details appear Connectivity information Pitney Bowes Operator Guide April 2022 56 ...

Page 57: ...ll know if the necessary services are available on your network 1 To open and run the network checking app l Tap SendPro Apps on the Home screen then tap Network Connection 2 The device then provides you with the results of the network check 3 Tap Close twice to return to the Home screen If you are unable to connect to the internet ask your IT department or internet provider to check the internet ...

Page 58: ...w the device onto the network Your device contains two MAC addresses One for wireless connections and one for wired connections Locating the MAC address for wireless connections 1 Tap Settings 2 Tap Wi Fi 3 The MAC address appears above the list of wireless networks Connectivity information Pitney Bowes Operator Guide April 2022 58 ...

Page 59: ...d connections 1 Tap Settings 2 Tap Wired Ethernet The MAC address is present at the top of the screen 3 Tap Check Network The Checking Network Connection screen appears Connectivity information Pitney Bowes Operator Guide April 2022 59 ...

Page 60: ...the test finishes The MAC address appears 5 Tap X to close this window 6 Tap Close then the back arrow to return to the Home screen If the MAC address does not appear try these steps 1 Tap Settings Connectivity information Pitney Bowes Operator Guide April 2022 60 ...

Page 61: ...ce and the internet Proxy servers provide increased performance and security If your network requires a proxy server you must contact your IT department or service provider to obtain the proxy server information to set up a proxy server Choose the connection type Choose how you connect your device to set up a Proxy server l Setting up a proxy server using a Wi Fi network connection l Setting up a ...

Page 62: ...and tap the arrow next to Proxy then select Manual 6 Enter the IP address HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field 7 Enter the port number for the proxy server in the Proxy Port field 8 Optional Enter any specific URLs or URL patterns such as internal addresses that you wish to bypass the proxy in the Bypass field Connectivity information Pitney Bowes Operator G...

Page 63: ...or proxy servers Setting up a proxy server using a wired network connection 1 Tap Settings 2 Tap Wired Ethernet in the Device Network section 3 Select either DHCP or Static IP 4 If you select DHCP tap on the drop down arrow next to Proxy Setting and select Manual 5 Enter the IP address HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field 6 Enter the port number for the prox...

Page 64: ...requires authentication select the Need Authentication check box Additional fields appear a Enter the Proxy username in the Proxy Username field This may be case sensitive for some proxy servers b Enter the Proxy password in the Proxy Password field This is case sensitive for proxy servers Connectivity information Pitney Bowes Operator Guide April 2022 64 ...

Page 65: ...g or disabling the security PIN 66 Adjusting time zone and scale location code 67 Adjusting display brightness 67 Adding favorite apps 68 Setting up the Energy Saver 68 Using USPS Informed Delivery 69 Installing a scale 69 Uploading system logs 70 ...

Page 66: ... 2 Tap Security PIN in the Device Network section 3 Tap Create PIN 4 Enter a 4 digit numeric PIN using the keyboard on the display 5 Verify your PIN by entering it again Change or disable the security PIN 1 Tap Settings 2 Tap Security PIN in the Device Network section 3 Tap Change PIN or Turn OFF Security PIN 4 Enter the current security PIN for either option Manually lock your device 1 Tap the us...

Page 67: ... scale location code When you move your device to a new location or install a new scale you must modify the location code and time zone value 1 Tap Settings 2 Tap Location Time Zone 3 Enter the new location code 4 Enter the time zone 5 Tap Apply Adjusting display brightness Set the brightness of the display to suit your work space Managing your Device Pitney Bowes Operator Guide April 2022 67 ...

Page 68: ...them easy to find on the Home screen 1 Tap SendPro Apps on the Home screen All the available apps display 2 Tap Edit favorites and a star appears next to each app 3 Tap the star next to an app to make it a favorite 4 Tap Done when complete Setting up the Energy Saver Use the energy saver to reduce energy usage The energy saver turns your device off after a period of inactivity Managing your Device...

Page 69: ...ormed Delivery go to the USPS Informed Delivery website 1 To access USPS Informed Delivery l Tap SendPro Apps on the Home screen then tap USPS Informed Delivery 2 Enter your USPS com username and password l If this is the first time you are using Informed Delivery on your device you need to verify your USPS account Follow the prompts to complete the verification process Installing a scale Install ...

Page 70: ...ding system logs Your device creates system logs that monitor operations on your device If you need to upload system logs to a Pitney Bowes support representative you can find them in the Advanced Device Options section under Settings 1 Tap Settings 2 Scroll down to the Advanced device Options section 3 Tap System Log Upload 4 Select the logs you want to upload Managing your Device Pitney Bowes Op...

Page 71: ...cted Logs 6 The message Sending Log Files appears Once the upload is complete the message Upload Complete displays 7 Tap Got It to return to the Home screen Managing your Device Pitney Bowes Operator Guide April 2022 71 ...

Page 72: ...This page intentionally left blank ...

Page 73: ...80 Creating a new sender address for shipping labels 86 Editing the sender address for shipping labels 87 Printing an international shipping label 87 Creating and printing a USPS return shipping label 97 Printing a USPS scan form 98 Reprinting a USPS UPS or FedEx shipping label 99 Canceling a UPS or FedEx shipping label 100 Getting a USPS refund for a shipping label 100 ...

Page 74: ...ign in to the Trackable Labels or Shipping Labels app You need to enter a name and password Signing out 1 Tap the user profile icon in the upper right corner of the toolbar to sign out of shipping labels 2 Select Sign out Printing a shipping label Use Trackable Labels or Shipping Labels to get the best pricing free tracking and detailed delivery history for USPS package services You can also send ...

Page 75: ...abels on the Home screen 2 Tap the carrier you wish to use 3 Verify that the sender address is correct If not tap on the Sender field and select a new address Printing Shipping Labels Pitney Bowes Operator Guide April 2022 75 ...

Page 76: ...ount if cost accounts are enabled Verify the selected cost account Tap Cost Account and select an account to change or add the account 5 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 76 ...

Page 77: ...6 Enter the recipient address manually or tap Address book to select one from the address book 7 Tap Continue 8 Tap a package type Printing Shipping Labels Pitney Bowes Operator Guide April 2022 77 ...

Page 78: ...done l If you have an attached scale place the package on the scale and tap Weight Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply 10 Tap Continue 11 Tap the service you wish to use Printing Shipping Labels Pitney Bowes Operator Guide April 2022 78 ...

Page 79: ...es tap Add additional services If you are not adding any extra services go to step 14 13 Select the desired services and tap Apply 14 To print the label tap Print Printing Shipping Labels Pitney Bowes Operator Guide April 2022 79 ...

Page 80: ...it is required for some services 18 The carrier screen reappears Comparing rates when printing a shipping label If you have SendPro application software version 2 0 061R or later your system allows you to compare the shipping rates of different carriers for every mailpiece or package 1 Tap Create Shipping Labels on the Home screen 2 Tap the carrier you wish to use Printing Shipping Labels Pitney B...

Page 81: ...ect a new address 4 If cost accounts are enabled you must select an account If an account is already present verify that it is correct To change or add the account tap Cost Account and select an account 5 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 81 ...

Page 82: ...6 Enter the recipient address manually or tap Address book to select one from the address book 7 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 82 ...

Page 83: ...value Tap the green check mark when done l If you have an attached scale place the package on the scale and tap Weight Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply Printing Shipping Labels Pitney Bowes Operator Guide April 2022 83 ...

Page 84: ...g with their estimated delivery dates and the total cost to send the package Scroll down the screen to view all the carriers and their rates 11 Tap the carrier you want to use This example uses Priority Mail Printing Shipping Labels Pitney Bowes Operator Guide April 2022 84 ...

Page 85: ...es If you are not adding any extra services go to step 14 13 Select the desired service or services 14 Tap Apply The system displays the total cost including the additional service Printing Shipping Labels Pitney Bowes Operator Guide April 2022 85 ...

Page 86: ... and the label prints l You may need to enter the Sender and Recipient s phone number as it is required for some services Creating a new sender address for shipping labels If you need to ship from more than one address you can add additional sender addresses to the Address Book Printing Shipping Labels Pitney Bowes Operator Guide April 2022 86 ...

Page 87: ...ddress book appears Printing an international shipping label Printing an international shipping label is similar to printing a domestic shipping label The main difference is adding the information required for customs purposes You must declare package contents for U S customs when shipping internationally and to military mail To print a shipping label follow the steps in each section below 1 Befor...

Page 88: ... or 1E60 laser printer If you do not have a 1E50 or 1E60 laser printer you print an international label from your SendPro Online or PitneyShip account using any 8 5 x 11 printer Select the carrier 1 Tap Create Shipping Labels on the Home screen 2 Tap the carrier you wish to use Printing Shipping Labels Pitney Bowes Operator Guide April 2022 88 ...

Page 89: ...f not tap on the Sender field and select a new address 2 Select an account if cost accounts are enabled Verify the selected cost account Tap Cost Account and select an account to change or add the account 3 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 89 ...

Page 90: ...ress manually or tap Address book to select one from the address book 5 Tap Continue Select the package type and enter the dimensions 1 Select the package type Printing Shipping Labels Pitney Bowes Operator Guide April 2022 90 ...

Page 91: ...ht Tap Scale and the weight appears Tap Apply l If you do not have a scale tap Weight and enter the weight then tap Apply 3 Tap Continue Enter the type of items in the shipment 1 Enter the type of items included in your shipment in this example Documents 2 Select either Abandon it or Return to Sender if the item cannot be delivered Printing Shipping Labels Pitney Bowes Operator Guide April 2022 91...

Page 92: ... of each item including the quantity weight value and where the item was made 6 If appropriate enter optional HS Tariff information 7 To add additional items tap Save and Add 8 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 92 ...

Page 93: ...Type and select the appropriate value For further information refer to the USPS COM Postal Explorer 2 Tap on the checkbox to agree to the USPS Privacy Act Statement 3 Tap Continue Printing Shipping Labels Pitney Bowes Operator Guide April 2022 93 ...

Page 94: ...thorities instead of making the recipient pay the import VAT tax when the items are imported into the EU If you have registered with the Import One Stop Shop IOSS portal you can include your IOSS number with your additional customs information Your device must have SendPro application software version 2 0 061R or later to use this feature For more information about the IOSS visit the IOSS FAQ page...

Page 95: ...Select the shipping services required 1 Tap the service you wish to use Printing Shipping Labels Pitney Bowes Operator Guide April 2022 95 ...

Page 96: ...2 To add additional services tap Extra Services 3 Enter the value of the item Tap Apply when complete Printing Shipping Labels Pitney Bowes Operator Guide April 2022 96 ...

Page 97: ...pient s phone number as it is required for some services 4 The carrier screen reappears Creating and printing a USPS return shipping label If you need to provide a label for someone to ship something back to you you can create a return label 1 Tap SendPro Apps on the Home screen then tap Shipping History All of the shipping labels appear by date The most recent date appears first in the list Print...

Page 98: ... you must enable the USPS SCAN Form Printing on your device 1 Tap Settings 2 Scroll down to Shipping Settings then tap Label Options 3 Scroll down to the Scan Form and Manifest Printing section and tap on the Enable scan form printing box l If you have an 8 1 2 x 11 1E50 Laser Report Printer that is either attached to one of the USB ports on the back of your device or connected through Wi Fi you c...

Page 99: ...th your SendPro C Auto user ID and password 2 In SendPro Online or PitneyShip select Print USPS SCAN Form from the menu at the top Reprinting a USPS UPS or FedEx shipping label If a label does not print correctly you can print it again 1 Tap SendPro Apps on the Home screen then tap Shipping History All of the shipping labels appear by date The most recent date appears first in the list 2 Locate yo...

Page 100: ...label If your international package was returned by USPS due to COVID 19 restriction you can request a refund through SendPro Online or PitneyShip within 45 days of the label creation date The refund process can take up to 20 days because USPS wishes see if it can detect your shipment in its mailstream before crediting your account Important When you cancel a UPS or FedEx label the credit will app...

Page 101: ...ansactions If your international package was returned by USPS due to COVID 19 restrictions you cannot request a refund through SendPro Online or PitneyShip You must file a claim directly through USPS Go to the USPS International Claims page and click on Create an Inquiry to file a claim If approved USPS will send you a check for the postage cost Printing Shipping Labels Pitney Bowes Operator Guide...

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Page 103: ...Address Book 107 Managing your shipping labels cost accounts 107 Adding a shipping label cost account 107 Editing a cost account 108 Refilling postage for shipping labels 109 Setting an alert when shipping label postage refill is pending 110 Setting up your FedEx account 111 Setting up your UPS account 113 Setting up default printing options 114 Managing email notifications for shipping labels 114...

Page 104: ...ssign a cost account to each postage refill you perform You assign a cost account to a label within the Trackable Labels or Shipping Labels app while creating a shipping label To view all your cost accounts l Tap SendPro Apps on the Home screen then tap Cost Accounts or l Tap Cost Accounts at the bottom of the Home screen Changing the default refill amounts for shipping labels Change the default r...

Page 105: ...l In order to use cost accounts for label postage you need to turn on the cost accounts feature 1 Tap SendPro Apps on the Home screen then tap Cost Accounts 2 Tap the Cost Account settings image in the upper right corner of the Cost Accounts screen If cost accounts are not enabled you will see this screen Managing Shipping Labels Pitney Bowes Operator Guide April 2022 105 ...

Page 106: ...d to have at least 1 cost account to print a shipping label Turning on address autofill for shipping labels Autofill automatically fills in the address fields as you start to enter an address This makes it easier to enter addresses when creating shipping labels 1 Tap Settings 2 Scroll down to Shipping Settings 3 Tap SendPro Experimental Features 4 Tap on the check box for Use Geosearch Managing Sh...

Page 107: ... or PitneyShip In your web browser go to https login pitneybowes com sendpro and sign in with your SendPro C Auto user ID and password Managing your shipping labels cost accounts Managing your shipping labels cost accounts includes l Turn on the cost accounts feature l Adding a cost account l Editing existing cost accounts Tap Cost Accounts at the bottom of the Home screen to open the Cost Account...

Page 108: ...0 characters 5 Tap Enter when done You can use the same types of characters as for the account name 6 Tap Active or Inactive Your selection should be whichever is appropriate for this account 7 Tap Make this my default Cost Account to make this cost account automatically used for all shipping labels 8 Tap Apply Editing a cost account When you edit a cost account you can l Make an existing cost acc...

Page 109: ...cription tap in the Description field and enter your changes 7 Tap Apply when done with all your changes Refilling postage for shipping labels Your device uses two separate postage accounts One is for shipping labels and one is for Envelope Printing or Print on Envelopes You cannot use the shipping label funds for Envelope Printing or Print on Envelopes and vice versa Before you begin Check that y...

Page 110: ...se the numeric keypad to enter the amount you wish to refill 7 Tap Refill Postage When complete the updated shipping label postage amount appears 8 Tap Home to return to the Home screen Setting an alert when shipping label postage refill is pending Arrange to have your device alert you when a shipping label postage refill is pending In order to set up the alert you must also define a minimum posta...

Page 111: ...st 7 Tap the Prompt me before auto postage refill is set to occur box 8 Tap Save 9 Tap the back arrow to return to the Home screen Setting up your FedEx account Use SendPro Online or PitneyShip to set up your FedEx account You must do this before you use FedEx for shipping labels You cannot set up a FedEx account on your SendPro C Auto In your web browser go to https login pitneybowes com sendpro ...

Page 112: ...e sure to contact FedEx to see if this service is available for your FedEx account 1 Tap Settings 2 Scroll down to Shipping Settings 3 Tap Carrier Settings 4 Tap Manage next to FedEx on the right side of the screen The Manage FedEx Account screen appears 5 Tap the Make this my default FedEx account box to use this as your default FedEx account Managing Shipping Labels Pitney Bowes Operator Guide A...

Page 113: ...ccount You must do this before you use UPS for shipping labels You cannot set up a UPS account on your SendPro C Auto In your web browser go to https login pitneybowes com sendpro and sign in with your SendPro C Auto user ID and password Once you have set up your UPS account using SendPro Online or PitneyShip you can view your account information on your device 1 Tap Settings 2 Scroll down to Ship...

Page 114: ...report printer only l Roll 4 x 6 7 To enable USPS scan form and manifest printing tap the check box for Enable scan form printing Enter the ZIP code for the location from where you are shipping on the line provided Managing email notifications for shipping labels You can use email notifications to track shipments and to advise of delivery You can also receive a notification when a shipping label r...

Page 115: ...nd section 6 Optional To customize the subject for each email type enter the subject in the Customize the email subject line field Setting the default address for USPS return labels You can set the recipient s address as a default address for all of your USPS return labels 1 Tap Settings 2 Scroll down to Shipping Settings 3 Tap Return Labels 4 Tap the check box for I wish to use the same recipient...

Page 116: ...s 3 Tap Shipment Reports 4 To list by cost accounts tap Menu next to All Shipments column Tap Summary by Cost Account Removing funds Your device has separate accounts for the Envelope Printing or Print on Envelopes app and for the Trackable Labels or Shipping Labels app To remove funds from one or both of your accounts call Pitney Bowes support at 1 877 822 0996 Pitney Bowes deals with the funds f...

Page 117: ...dvancing the date 128 Printing postage without a date for pre printed mailpieces 129 Printing additional postage 130 Re dating your mail 131 Using USPS special services 132 Entering the weight manually when printing postage 132 Using the scale when printing postage 133 Sealing envelopes without printing postage 134 Sealing envelopes and printing postage 135 Zeroing the scale 136 Adding insurance t...

Page 118: ...ting a PresortXtra letter preset 149 Navigating the Envelope Printing or Print on Envelopes app The Envelope Printing or Print on Envelopes app is the starting point for printing postage on an envelope or a tape It also allows you to change what you print To open the Envelope Printing or Print on Envelopes app tap Envelope Printing or Print on Envelopes On this screen you can Printing on envelopes...

Page 119: ... the class and any extra services 9 Tap Print Mode to access the Print Mode screen This provides you with different printing modes such as adding graphics to your envelope adding more postage or making corrections to the date You can also choose to seal envelopes without printing postage Related topics Printing postage on tapes If it is not possible to print postage directly onto your envelope you...

Page 120: ... tape tap Tape The default value is set to 1 tape l For multiple tapes tap the number on the tape field and use the keypad to enter the number of tapes Printing on envelopes Pitney Bowes Operator Guide April 2022 120 ...

Page 121: ...postage Viewing the amount available in your device 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 The Postage Balance shows the available funds in your device Printing on envelopes Pitney Bowes Operator Guide April 2022 121 ...

Page 122: ...velope Printing or Print on Envelopes on the Home screen 2 Tap Postage Balance 3 Tap Refill Settings Refilling postage for printing on envelopes Before you begin Check that your device is connecting to the internet Printing on envelopes Pitney Bowes Operator Guide April 2022 122 ...

Page 123: ...mical way to send mailpieces through the USPS You can send standard postcards letters and large envelopes and small packages up to 15 99 ounces 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 If you have the accounting feature enabled tap Account and select an account 3 Tap Class 4 Tap Start Over to show a list of all the available classes 5 Tap First Class Retail Metered for a ...

Page 124: ...ons If the mailpiece weighs less than 3 5 oz but has the dimensions of a large envelope you need to manually select Large Envelope when you choose the class To determine if your mailpiece meets the criteria for a large envelope use the Postal Advisor app To open the Postal Advisor l Tap SendPro Apps on the Home screen then tap USPS Postal Advisor The Postal Advisor also provides information for va...

Page 125: ...Tap Envelope Printing or Print on Envelopes 3 If you have the accounting feature enabled tap Account and select an account 4 Tap Class 5 Tap Start Over to show a list of all the available classes 6 Tap First Class Retail Metered for a First Class mail envelope 7 Tap Large Envelope 8 Select special services if required 9 Tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the...

Page 126: ...le letter or large envelope 7 Select Certified and tap Apply 8 Depending on the type class and type of mailpiece l Enter the destination ZIP Code and tap Apply l If you re using E Certified enter the Mailer ID and tap Apply 9 Enter the barcode from the label and tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or ta...

Page 127: ...ides evidence of the date that you took your mail to the USPS for mailing You cannot produce this certificate with your device It is a record of when you turned the mailpiece over to the Post Office and you can only get it from the USPS 1 Fill out the USPS postal forms 3606 D 3665 or 3817 Obtain these at the Post Office or online at the USPS website 2 Calculate the fees for all of the mailpieces T...

Page 128: ...o the form Alternatively you can print the device stamp on each of the mailpieces included in the Certificate of Mailing 10 Take the mailpieces and the printed form to the Post Office They will apply a round stamp proof of induction mark that serves as legal proof that your items will enter the USPS Advancing the date Watch this video or follow the instructions below to learn how to advance the da...

Page 129: ...e automatically advances the printed date on the device stamp as well as its internally held date when the device time reaches 5 00 PM You cannot change this time Printing postage without a date for pre printed mailpieces If you wish to use a pre printed return envelope card or label on which the postage is prepaid you must print the postage without a date This feature is only available for Meter ...

Page 130: ... can add more postage directly on a blank area on your envelope or you can print the additional postage on a tape 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 Scroll down and tap Print Mode 3 Tap Postage Correction 4 Tap Apply 5 Tap the postage amount 6 Use the keypad to enter the additional postage amount 7 Tap the check mark when done 8 Turn your envelope over to the blank ...

Page 131: ...e you can mail it You can only re date one envelope at a time even if you are feeding envelopes automatically 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 Scroll down and tap Print Mode 3 Tap Date Correction 4 Tap Apply 5 Tap on the date 6 Tap Tomorrow or Another Date depending on the date you need 7 Tap Apply after you select the new date 8 Turn the envelope over to the blan...

Page 132: ...or the selected class l For some classes you must select the type of mailpiece For example if you select First Class Retail Metered you must select either Letter Large Envelope or Package 5 Select any special services you wish to use 6 Enter a ZIP code if required 7 For some classes you need to either scan or manually enter the Electronic Certified barcode from your label Then attach your label to...

Page 133: ...elect the class and any special services required 9 Tap Apply 10 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or tap Start to feed the envelopes Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you Printing on envelopes Pitney Bowes Operator Guide April 2022 133 ...

Page 134: ...s options 8 Tap the class you want 9 Select special services if required 10 Tap Apply 11 Insert the envelope into the device The device prints the postage Sealing envelopes without printing postage Use Seal Only mode to seal envelopes without printing anything 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 Tap Print Mode You may need to swipe up on the screen to see this option...

Page 135: ...to continue Sealing envelopes and printing postage Use the moistener on your device to seal your envelopes before you print postage 1 Check the level of sealing solution by checking the sight window on the front of the feeder deck 2 Place the envelopes with the flap side facing down and the top edge against the rear wall Printing on envelopes Pitney Bowes Operator Guide April 2022 135 ...

Page 136: ...he Envelope Printing or Print on Envelopes screen If the moistener tank is full and your envelopes do not seal correctly clean or replace the moistener brush and wick Zeroing the scale Zero the scale to set the weight to zero Make sure there is nothing on the scale when you zero it Printing on envelopes Pitney Bowes Operator Guide April 2022 136 ...

Page 137: ...nsurance covers only the actual value of the mailed contents 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 Tap Class If this is the class you need tap the Insurance box enter the amount and tap Apply If you need another class go to step 3 3 If you need a different class a Tap Start Over and select a new class and any special services you need Tap Apply after adding special ser...

Page 138: ...el you have feed the envelopes manually or tap Start to feed the envelopes To remove a graphic 1 Tap the current graphic to deselect it 2 Tap Apply Sending mail using Electronic Return Receipt ERR Tracking services are available when you use the scale or Manual Weight entry method The following steps are based on using Priority class and the Electronic Certified service with Electronic Return Rece...

Page 139: ...ant to l Ensure that the correct value appears before printing postage l Ensure that the ink level does not get too low Recommended Always have a spare ink cartridge available For up to date refund guidelines refer to the FAQ page of the USPS website Postage device indicia is eligible for a refund if it is complete legible valid unused and printed on un mailed envelopes wrappers or labels made in ...

Page 140: ... hour for the actual hours to process the refund with a minimum charge of 50 Creating a custom text message for your mail You can create a custom text message for your mailpiece The message can be up to 5 lines with each line containing a maximum of 20 characters You can leave any of the 5 lines blank The message is centered on the envelope or tape when you print postage 1 Tap Envelope Printing or...

Page 141: ...g a message a message appears to inform you that you must comply with Postal rules Tap Accept Continue to agree 9 Enter a name for the text message then tap Save Printing on envelopes Pitney Bowes Operator Guide April 2022 141 ...

Page 142: ... to the Home screen Adding a custom text message to your envelope or tape Your SendPro C Auto allows you to add a custom text message to your mail This can be a return address for example Your message can be up to five lines with 20 characters per line The message prints on the left side of the print 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 Weigh your envelope select a cl...

Page 143: ...3 Tap Graphics 4 Tap Custom Text Printing on envelopes Pitney Bowes Operator Guide April 2022 143 ...

Page 144: ...om text message appears on a preview screen 7 Feed the envelope or tape strip through the device Editing or deleting a custom text message Your device allows you to add a custom text message to your mail You can edit or delete messages you no longer need Printing on envelopes Pitney Bowes Operator Guide April 2022 144 ...

Page 145: ...nvelope Printing or Print on Envelopes on the Home screen 2 Tap Graphics on the Envelope Printing or Print on Envelopes screen 3 Tap Custom Text Printing on envelopes Pitney Bowes Operator Guide April 2022 145 ...

Page 146: ...e appropriate option You can edit the text message rename it or delete it 6 Tap Apply Printing a graphic without printing postage Print a graphic without printing postage such as the Received graphic on incoming mail Printing on envelopes Pitney Bowes Operator Guide April 2022 146 ...

Page 147: ...tions appear automatically when you select certain classes of mail This saves you time and helps you always use the correct inscription For example if you select First Class mail the First Class inscription prints automatically on your mail l Adding a graphic to your envelope or tape on page 138 Printing only the date and time Print the date and time to keep a record of when you receive incoming m...

Page 148: ...ave to scroll down to see this 3 Select Date and Time Stamp 4 Tap Apply 5 Place the envelope or envelopes on the feed deck Depending on the SendPro C model you have feed the envelopes manually or tap Start to feed the envelopes Printing on envelopes Pitney Bowes Operator Guide April 2022 148 ...

Page 149: ...ats l USPS Marketing Mail Letters and USPS Marketing Mail Nonprofit Letters See our PresortXtra page for more information if you are not a PresortXtra customer Marketing Mail and Marketing Mail Nonprofit A set of presort rates for Marketing Mail or Marketing Mail Nonprofit are present on the device Visit the USPS Marketing Mail page on the USPS website to learn more about the optional Presort Rate...

Page 150: ...Tap Pitney Bowes Presort Xtra 5 Tap First Class Letter 6 Tap Apply Add Drop Ship Text If Needed 1 Tap Graphic 2 Tap Custom Text 3 Select Drop Ship 4 Tap Apply Save the Preset 1 Tap the star in the Preset box 2 Tap Save New Preset 3 Select Preset Options 4 Select Create New Custom Preset 5 Enter a name then tap Save Before running PresortXtra mail remember to advance the date and set the batch coun...

Page 151: ...3 Tap Apply Reset the batch counter 1 Tap x Pieces x xx 2 Tap Reset Counter to 0 Printing on envelopes Pitney Bowes Operator Guide April 2022 151 ...

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Page 153: ...l rates 157 Setting the low funds warning for printing postage 158 Setting up a mailer ID 158 Updating the ZIP code 159 What is Accounting 159 Turning Envelope Printing or Print on Envelopes account passwords on or off for printing postage 160 Adding a Envelope Printing or Print on Envelopes account 162 Editing an account 163 Making an account inactive 163 Deleting an account 164 Creating presets ...

Page 154: ...ng installation or change it at later time There are two ways to change the default refill amount From the Home Screen 1 Tap Settings 2 Scroll down to the Envelope Printer Settings section 3 Tap Postage Refills 4 Tap the box under Default refill amount 5 Tap the back key to remove the existing amount You may need to tap the key multiple times to clear the amount 6 Enter the new amount 7 Tap Apply ...

Page 155: ...message Sync Transaction Data or Sync USPS Transaction Data it means you need to upload your transactions Important If your device had connection issues recently it may require multiple uploads to upload transactions If the device prompts you to upload more than three times please contact technical support Manual upload of your postage transactions 1 Tap Settings 2 Scroll down to the Envelope Prin...

Page 156: ... automatically by the Inspection Due Perform a balance inquiry or a refill message on the Envelope Printing or Print on Envelopes app 1 If accounting is enabled you must first tap Account and select an account 2 Tap Balance Inquiry or Refill Postage to complete the inspection Updating postal rates or software for printing on envelopes Automatic updates Your device updates postal rates and software...

Page 157: ...ailable your device downloads and installs updates a If the rates are available today this message appears New postage rates took effect today Your device has been updated and new rates are already in effect To learn more visit pitneybowes com ratesandupdates b If the rates took effect already this message appears New postage rates took effect on effective date Your device has been updated and new...

Page 158: ...your device 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 Tap Postage Balance 3 Tap Refill Settings 4 Tap Low postage threshold 5 Tap back on the keypad to remove the existing amount 6 Enter the new amount 7 Tap Apply 8 Tap back to return to the Envelope Printing or Print on Envelopes app Setting up a mailer ID Your mailer ID is a 9 digit number that you need when using Electr...

Page 159: ... you to understand how your business spends its postage and identify cost saving opportunities You can charge postage back to departments or clients and report report on postage expenditures The Envelope Printing or Print on Envelopes app uses a multi level account format It is different from the Trackable Labels or Shipping Labels Cost Accounts When you use Envelope Printing or Print on Envelopes...

Page 160: ...unt with sub account or sub sub account When you create a sub account or sub sub account you charge postage to the lowest level the sub account or sub sub account Account hierarchy examples Top level account l Engineering Account with sub accounts l Engineering Sub account Software l Engineering Sub account Hardware Account with sub sub accounts l Engineering Sub account Software Sub sub account G...

Page 161: ... Tap Turn account passwords on if account passwords are off and you wish to turn them on Tap OK l Tap Turn account passwords off if account passwords are on and you wish to turn them off Tap OK 6 Tap the back arrow on the top left side of the screen to return to the list of accounts Managing Printing on Envelopes Pitney Bowes Operator Guide April 2022 161 ...

Page 162: ...line in the gray box 6 Enter a unique code in the Code field to identify each account Codes can be alphanumeric Codes help you locate accounts more easily 7 You can use the optional fields such as l Description Enter a description of the account up to 150 characters l Password Tap Password to add a password for an account o Passwords are case sensitive can be alphanumeric and must be four characte...

Page 163: ... the back arrow to return to the list of accounts 10 Tap Cancel to return to the Envelope Printing or Print on Envelopes screen Making an account inactive Setting the account status to inactive prevents anyone from charging postage against an account 1 Tap SendPro Apps on the Home screen 2 Tap Manage Accounts 3 Tap Edit account 4 Tap the account you want to make inactive 5 Select OK 6 Tap the Inac...

Page 164: ...t to confirm 7 Tap OK 8 Tap the back arrow to return to the list of accounts 9 Tap Cancel to return to the Envelope Printing or Print on Envelopes screen Creating presets for printing postage Create presets to store a group of commonly used settings Presets can store settings such as a postage class an account and a graphic The maximum number of presets you can have is 21 This includes the default...

Page 165: ...ve it If you wish to save it and replace the default setting tap Replace Default Preset 6 For a new preset enter a name then tap Save Viewing presets for printing postage 1 To view the presets tap the Preset box on the Envelope Printing or Print on Envelopes screen 2 Tap each preset to view its settings Managing Printing on Envelopes Pitney Bowes Operator Guide April 2022 165 ...

Page 166: ...elope Printing or Print on Envelopes screen restores the default preset values The same is true when you switch your device off or it enters sleep mode Modifying presets for printing postage Modify a preset to rename a preset replace the default preset or delete a preset 1 Tap Envelope Printing or Print on Envelopes on the Home screen 2 Tap Preset 3 Tap the preset you wish to modify 4 Tap Options ...

Page 167: ...ne minute of inactivity You can change this time if necessary 1 Tap Settings 2 Scroll down to the Envelope Printer Settings section 3 Tap Postage Refills 4 Tap Default Preset Timer 5 Use the slider to set the time between 1 and 9 minutes 6 To save the value and exit the screen tap the back arrow or Home Managing Printing on Envelopes Pitney Bowes Operator Guide April 2022 167 ...

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Page 169: ...ng postage 170 Viewing the refill history for printing postage 170 Printing a funds report 170 Running account reports 171 Emailing an account report 172 Setting the report period for an account 173 Setting the account report preferences 174 Creating a shipping report 175 Creating a USPS shipping label refund report 175 ...

Page 170: ... number of pieces printed Viewing the refill history for printing postage View a report showing all your postage refill history 1 Open the Refill History screen l Tap SendPro Apps on the Home screen then tap Print Refill Receipt Refill History or l Tap the History Reports icon in the application drawer then tap Refill History 2 Tap on a postage refill to open a Refill Receipt Important At this tim...

Page 171: ...er right 3 Tap Print Report 4 Tap SendPro C Envelope Printer 5 Insert an envelope into the device The device prints the report 6 Tap the back arrow to return to the Envelope Printing or Print on Envelopes app Running account reports Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods 1 Tap SendPro Apps on the Home screen 2 Tap...

Page 172: ...iling an account report Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods 1 Tap SendPro Apps on the Home screen 2 Tap Manage Accounts 3 Tap Reports 4 Tap View print reports 5 Tap the report to select it 6 Tap Next 7 Tap Actions or View Reports at the bottom of the screen 8 Tap Email Report View and Print Reports Pitne...

Page 173: ...ish to send xlsx Excel csv comma separated values pdf Portable Data Format 11 Tap Send The report appears from no reply pb com Setting the report period for an account Set the reporting period of an account report by setting its start and end dates 1 Tap SendPro Apps on the Home screen 2 Tap Manage Accounts 3 Tap Reports 4 Tap Report period View and Print Reports Pitney Bowes Operator Guide April ...

Page 174: ...l Tap Previous year and Next year to view the reporting periods for the previous and next year Tap up and down to scroll through the list of reporting periods for the current year 8 Tap OK to return to the Reports screen Setting the account report preferences Set the account report preferences to select the account level you wish to report on Account Sub account or Sub sub account You can also cho...

Page 175: ...iew for any date range is 200 1 Tap SendPro Apps on the Home screen then tap Shipping History 2 By default all the shipping labels you have created appear Tap All Shipment to filter by shipment status Then select a status For example if you want a report of all delivered packages select Delivered 3 To view the details of a specific shipping label tap the shipment 4 Optional To create an email repo...

Page 176: ...the details of a specific shipping label refund tap the shipment 4 Optional To create an email report of all the USPS shipping label refunds a Tap Create Report b Enter the email address Tap the green check mark to confirm c Tap Email Report d You will receive an email with an attached csv transactions history file View and Print Reports Pitney Bowes Operator Guide April 2022 176 ...

Page 177: ...8 Printing a test pattern 180 Checking the ink level 181 Replacing the ink cartridge 182 Changing the ink waste pad 184 Cleaning the printhead 186 Installing the printhead 190 Cleaning the moistener brush and wick assembly 195 Filling the moistener tank 203 Feeding envelopes 205 Moving your device 208 ...

Page 178: ...velope or tape strip through the machine 6 Check the print quality Clearing a tape error or jam If your device has a problem printing on a tape you will see a message telling you the location of the problem Follow the on screen instructions or the steps below to resolve the problem Out of tape strips If you do not have enough tapes loaded in the tape slot the following error message appears You re...

Page 179: ...The following error message appears along with on screen instructions for clearing the jam Tape Transport Error The instructions appear here for your convenience 1 Remove the tapes from the tape slot Maintenance Pitney Bowes Operator Guide April 2022 179 ...

Page 180: ...o the right toward the touch screen Tap Tape to continue Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge 1 Tap Settings 2 Scroll down and tap Envelope Printer Maintenance 3 Tap Print Test Pattern 4 Insert the envelope into the device when the message Print a Test Pattern appears Maintenance Pitney Bowes Operator Gu...

Page 181: ...o If this new pattern still has broken or missing lines you may need to replace the ink cartridge or clean or replace the printhead o If you see no improvement in print quality do not repeat the cleaning as cleaning the print nozzles consumes ink Good Test Pattern Bad Test Pattern Checking the ink level Check the ink level to ensure you have enough ink in your device 1 Tap Settings 2 Scroll down a...

Page 182: ...k cartridge when the low ink warning appears This ensures your device is in optimal working condition 1 Tap Settings 2 Scroll down and tap Envelope Printer Maintenance 3 Tap Install Ink 4 Lift the top cover The ink cartridge moves to the front position Maintenance Pitney Bowes Operator Guide April 2022 182 ...

Page 183: ...5 Remove the ink cartridge as shown on the label next to the cartridge holder 6 Insert the new ink cartridge then close the ink cartridge guard Maintenance Pitney Bowes Operator Guide April 2022 183 ...

Page 184: ... will receive the following message at the top of the Envelope Printing or Print on Envelopes screen approximately 30 days before the ink waste tank becomes full Ink waste pad is almost full If you print often replace it soon to avoid ink overflow If the message is showing on the screen follow these steps To purchase replacement waste pad Tap Buy Pad The Supplies app appears where you can order a ...

Page 185: ...e the waste tray with the new pad back in place tap Reset Ink Waste Counter to continue 5 Use the keypad to enter the reset code 6 After you enter the code the message Your Ink Waste Pad is Ready to Use displays If you do not see this message or if you still get a message that the waste tank is full restart the device If that fails to clear the message contact Pitney Bowes support If the message n...

Page 186: ...er the code the message Your Ink Waste Pad is Ready to Use displays If you do not see this message or if you still get a message that the waste tank is full restart the device If that fails to clear the message contact Pitney Bowes support Cleaning the printhead If you clean the print nozzle and you still get a bad test print pattern try cleaning the printhead 1 Tap Settings 2 Scroll down and tap ...

Page 187: ...5 Flip the ink cartridge cover open 6 Remove the ink cartridge 7 Squeeze the tabs on either side of the printhead Maintenance Pitney Bowes Operator Guide April 2022 187 ...

Page 188: ... the printhead to the right The printhead should come up out of the device 9 Clean off the printhead by wiping the surface of the printhead with a dry lint free cloth or a foam swab Maintenance Pitney Bowes Operator Guide April 2022 188 ...

Page 189: ...r set of grooves Warning If you do not seat the printhead correctly it can damage the device 11 Keep squeezing the tabs and push the printhead flush against the wall The tabs snap outward when placed correctly Maintenance Pitney Bowes Operator Guide April 2022 189 ...

Page 190: ...n 14 Tap Done 15 Print a print test pattern to be sure that your printhead is functioning properly 16 If the test pattern looks good tap Done Installing the printhead You may need to install a new printhead when the existing printhead is producing poor print quality Maintenance Pitney Bowes Operator Guide April 2022 190 ...

Page 191: ...ap Envelope Printer Maintenance 3 Tap Install Printhead 4 Lift the cover The ink cartridge moves to the front position 5 Flip the ink cartridge cover open 6 Remove the ink cartridge Maintenance Pitney Bowes Operator Guide April 2022 191 ...

Page 192: ... the two gray tabs on either side of the printhead 8 While squeezing lift and tilt the printhead to the right The printhead should come up out of the device Maintenance Pitney Bowes Operator Guide April 2022 192 ...

Page 193: ...move the protective strip 10 Squeeze the tabs and slide the printhead pegs into the lower set of grooves Warning If you do not seat the printhead correctly it can damage the device Maintenance Pitney Bowes Operator Guide April 2022 193 ...

Page 194: ...ueezing the tabs and push the printhead flush against the wall Tabs will snap outward when placed correctly 12 Install the ink cartridge and close the guard Maintenance Pitney Bowes Operator Guide April 2022 194 ...

Page 195: ... Print a print test pattern to be sure that your printhead is working properly Cleaning the moistener brush and wick assembly If the moistener tank is full and your envelopes are not sealing properly clean the moistener brush and wick Maintenance Pitney Bowes Operator Guide April 2022 195 ...

Page 196: ...1 Open the feeder cover 2 Remove the moistener bottle from the machine Maintenance Pitney Bowes Operator Guide April 2022 196 ...

Page 197: ...he moistener brush assembly and depress the moistener release button as shown here The release button is located on the underside of the moistener assembly Maintenance Pitney Bowes Operator Guide April 2022 197 ...

Page 198: ...4 While continuing to press the release button slide the moistener brush assembly straight out toward you Maintenance Pitney Bowes Operator Guide April 2022 198 ...

Page 199: ...ted under the moistener bottle out toward you This may contain EZ Seal solution 6 Separate the shield from the wick Clean the wick in plain water and rinse thoroughly Blot excess water from the wick Maintenance Pitney Bowes Operator Guide April 2022 199 ...

Page 200: ...7 Replace the wick and shield Maintenance Pitney Bowes Operator Guide April 2022 200 ...

Page 201: ...sembly You may need to exert some pressure to remove the brush 9 Clean the brush by running it under plain water Blot the excess water from the brush after rinsing it Replace the brush if you cannot clean it thoroughly Maintenance Pitney Bowes Operator Guide April 2022 201 ...

Page 202: ...Slide the moistener tank back into the machine followed by the moistener brush assembly You should hear the moistener brush assembly click into place Maintenance Pitney Bowes Operator Guide April 2022 202 ...

Page 203: ...ur device will need refills of E Z Seal in order to seal envelopes Follow these steps to fill the moistener tank 1 Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck Maintenance Pitney Bowes Operator Guide April 2022 203 ...

Page 204: ...2 Open the feeder access cover to access the moistener bottle 3 Remove the moistener bottle and place it with the cap up on a flat surface Maintenance Pitney Bowes Operator Guide April 2022 204 ...

Page 205: ...ank is empty allow 30 minutes for the moistener brush and wick to get completely wet Feeding envelopes Your SendPro C Auto can automatically feed a stack of envelopes Before you begin l All envelopes in a single stack must be the same width and thickness l All envelopes in a single stack must be sealed or unsealed Mixing sealed and unsealed envelopes in a stack will cause a jam in the moistener Ma...

Page 206: ...the feed deck Place the envelopes with the flap side facing down and the top edge against the rear wall 3 Slide the side guide up to the mail stack Leave about 1 8 space about the thickness of 2 quarters between the stack and the side guide so the envelopes do not drag against the guide Maintenance Pitney Bowes Operator Guide April 2022 206 ...

Page 207: ...this photo no seal is selected 6 Tap Start on the Envelope Printing or Print on Envelopes screen The device automatically feeds the envelopes and prints the postage l If you are using a stacker extend the stacker tray so that the envelopes exit the feeder completely l If you are moistening the envelope flaps press down on the envelopes after printing to ensure the flaps are securely glued closed M...

Page 208: ...3 Remove the ink cartridge Once you get the ink cartridge out place it in a zip top bag 4 Close the top cover 5 Remove all USB cables and optional devices such as printers or scanners Pack them with the device 6 Unplug the power cord and pack it with the device 7 Once in the new location re install all USB cables and devices 8 Plug the power cord into the device and power outlet 9 Re install the i...

Page 209: ...10 Supplies In this section Ordering supplies from your device 210 Supplies ink cartridges and options 212 ...

Page 210: ...From this screen you can perform the following tasks a Obtain detailed help Tap the i to open the online operator guide This contains detailed information on using the Supplies app b View alerts and notifications Tap the Bell icon to view your order status or any notifications c View the items in your cart Tap the Cart icon to view all the items in your shopping cart You can increase or decrease t...

Page 211: ...he Checkout screen where you can complete your order Ordering ink If you do not use the AutoInk program as soon as ink level for your device drops below 20 Order Now appears next to Your Ink Level in the Supplies app To order ink tap Order Now If you enrolled in AutoInk the service automatically orders ink for you Supplies Pitney Bowes Operator Guide April 2022 211 ...

Page 212: ... 601 0 E Z Seal Sealing Solution 4 half gallon bottles 608 0 E Z Seal Sealing Solution 5 gallon Cubetainer 605 0 Moistener Brush Wick and Grate for SendPro C Auto Models with PCN 2H00 and 8H00 621 8 Moistener Brush Wick and Grate for SendPro C Auto 770 T 25 double sheets SendPro C Auto Models with 2H00 and 8H00 612 9 150 double sheets SendPro C Auto Models with 2H00 and 8H00 620 9 300 perforated t...

Page 213: ...rkstation w1110 Label Printer Description Item Number Networked SendKit w1110 Shipping Labels 6WB F Direct Thermal Labels 4 x 6 6 rolls 745 1 Ink Cartridges Description Capacity Item Number SendPro C Auto red fluorescent ink cartridge 17 ml SL 798 0 SendPro C Auto red fluorescent ink cartridge 35 ml 793 5 SendPro C Auto red fluorescent ink cartridge 45 ml 765 9 SendPro C Auto super blue ink cartri...

Page 214: ...al display for MP82 scale MP00098 Backlit self standing graphical tower display for MP82 scale MP00099 External USB platform scale 15 30 lb MT30 External USB platform scale 70 lb MT70 2 0 4 port USB Hub 552 3 I D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Supplies Pitney Bowes Operator Guide April 2022 214 ...

Page 215: ...uirements 216 Key in Postage 216 Sections of the meter impression 216 Finding the SendPro application software version 217 Postal Security Device 218 Parts of the device 218 Connections on the back 220 Specifications 220 Material specifications 224 ...

Page 216: ...ice every 120 days Each time you refill your device through the network the PB Postage device Payment System computer automatically performs a postal inspection l The postage tape you use must meet USPS specifications Key in Postage The USPS requires your postage to be calculated using a scale This ensures that your mail always has the correct postage and that you are not overpaying or having mail...

Page 217: ...rsement Postal Endorsements are official USPS instructions that print on the mailpiece Finding the SendPro application software version SendPro is the software that runs many features on your device If you need to check which version you have follow these steps 1 Tap Settings 2 Scroll to Advanced Device Options 3 Tap About this Device Device Information Pitney Bowes Operator Guide April 2022 217 ...

Page 218: ...ystem is a Postal Security Device PSD that secures your postage funds It includes the latest technology approved by USPS This technology eliminates the need for USPS to perform physical inspections thereby making your device easier and more convenient for you to use Parts of the device Familiarize yourself with the parts of your SendPro C Auto Device Information Pitney Bowes Operator Guide April 2...

Page 219: ...lap You can seal envelopes or leave them unsealed depending on the position of the Seal No Seal lever 8 Feed Deck Supports your envelope post card or tape sheet as it passes into the feeder 9 Side guide The moveable guide at the front of the feed deck It stabilizes envelope position when feeding 10 Label Printer Prints shipping labels 11 Feeder Cover Provides access to the moistener bottle and the...

Page 220: ...e ports 2 USB port type B host Service personnel use only 3 RJ45 Use for a wired network connection Specifications Review the specifications of your SendPro C Auto including the throughput ink cartridge yield and other component details Power requirements 100 240 VAC 50 60 Hz 2 0 A Operating Temperature 55 F to 95 F Device Information Pitney Bowes Operator Guide April 2022 220 ...

Page 221: ... x 12 5 in H as shown cover closed drop stacker retracted side guide retracted With side guide fully extended l 41 75 in L x 24 in W x 12 5 in H With feeder cover in up position l 41 75 in L x 19 25 in W x 22 in H With drop stacker fully extended l 48 5 in L x 19 25 in W x 12 5 in H Device Information Pitney Bowes Operator Guide April 2022 221 ...

Page 222: ... on the material used machine condition use of moistener etc Ink Cartridge Life 8 800 imprints or 6 months whichever comes first with existing 45 ml cartridge at 88 pieces day 21 working days month and at 75 F These values are for device imprints only and do not include envelope ads Actual ink yields vary with usage graphics printed and environmental conditions Device Information Pitney Bowes Oper...

Page 223: ... a wired network connection Display 7 inch tablet 169 pixels inch Print Resolution 300 H x 600 V DPI Print Image Area 1 in x 7 in Tape strips Self adhesive dual tape strip for use on mailpieces that are too large to run in the device Ideal for adding postage to oversized envelopes priority mail and packages Device Information Pitney Bowes Operator Guide April 2022 223 ...

Page 224: ... stack height and tape size details Envelope Size l Minimum 3 5 x 4 75 in l Maximum 13 x 15 in Envelope Flap Depth l 3 in Envelope Thickness l Minimum 0 02 in l Maximum 5 16 in Stack Height for Mail l 3 in This is the height of the inner edge of the side guide Envelope Weight l Minimum 0 035 oz l Maximum 16 oz Tape Size l Minimum 1 75 x 4 in l Maximum 1 76 x 8 in Device Information Pitney Bowes Op...

Page 225: ...or envelopes with a flap length from 1 2 36 in the minimum flap angle is 18 degrees l For envelopes with a flap length greater than 2 36 in to the maximum flap length for the particular model the minimum flap angle is 21 degrees Device Information Pitney Bowes Operator Guide April 2022 225 ...

Page 226: ...Device Information Pitney Bowes Operator Guide April 2022 226 ...

Page 227: ...12 Contacting Pitney Bowes In this section Contacting Pitney Bowes 228 ...

Page 228: ... PCN and the 2 7 digit serial number check the label on the rear of the device or under the display cover as shown here Note that the serial number appears blurred here for security reasons Be sure to have the following information available before contacting Pitney Bowes Technical Support Provide a description of the problem l What is happening and when l Are there any error messages Contacting P...

Page 229: ...tion about your product Visit us at www pitneybowes com support For the Pitney Bowes Supply Line Web support Visit our website at copy the URL and paste it into a browser https www pitneybowes us shop ink and supplies postage meter ink supplies sendpro c series en us storeus Important Customer service representatives are available Monday through Friday 8 00 AM 8 00 PM EST Contacting Pitney Bowes P...

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Page 231: ...13 Safety In this section Lithium Ion Battery 232 Agency Compliance Information 232 Important Safety Notes 232 Note for California Customers Only on all Models 234 ...

Page 232: ...e of it properly Agency Compliance Information Agency Compliance Information can be found in the product s user guide The user guide is available for download at http www pitneybowes com us support Important Safety Notes Follow the normal safety precautions for all office equipment l Please read all instructions before you attempt to operate the system Save these instructions for future use l Use ...

Page 233: ...he power cord l To reduce the risk of fire or electrical shock DO NOT attempt to remove covers or disassemble the control panel or its base The cabinet encloses hazardous parts If you should drop or otherwise damage the unit call Pitney Bowes l Use only Pitney Bowes approved ink tape strips and cleaners To obtain Material Safety Data Sheets MSDS for OSHA requirements please go to www pb com msds W...

Page 234: ...material California requires perchlorate containing products to be accompanied by the following notice Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate Servicing Please refer to the warranty information if problems occur For reference purposes the Pitney Bowes U S Service Center contact address is Pitney Bowes Inc 3001 Summer Street Stamford CT 06...

Page 235: ...14 Third party software In this section Third party software 236 ...

Page 236: ...ons apache org proper commons codec download_codec cgi l Commons io which is licensed under the Apache License Version number 2 0 The license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available from https commons apache org proper commons io download_ io cgi l Org greenrobot eventbus which is licensed under the Apache License Version ...

Page 237: ...le from https github com JakeWharton butterknife l Caverock androidsvg which is licensed under the Apache License Version number 2 0 The license can be downloaded from http www apache org licenses LICENSE 2 0 html The source code for this software is available from https mvnrepository com artifact com caverock androidsvg 1 2 1 l Glassfish javax annotation which is dual licensed under the CDDL Vers...

Page 238: ...y obtain a complete machine readable copy of the source code for the Linux kernel under the terms of the GPL without charge except for the cost of the media shipping and handling upon written request to PBI Such requests should be sent by e mail to iptl pb com l This product contains Paho mqtt java which is licensed under the Eclipse Public License v 2 0 and the Eclipse Distribution License v 1 0 ...

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