Pitney Bowes Relay 1000, Operator'S Manual, Page: 47 / 64

Troubleshooting and Error Messages • 5
SV63176 RevB 5-3
General Troubleshooting
Issue Possible Solutions
Poor Folding
System creates
a “box fold” when
another fold is
created off the
perforation and
buckles slightly,
creating, in effect, a
third fold.
1. Adjust the system fold slightly.
2. Run a trial piece and inspect the fold.
3. If there is still a box fold, access the
advanced menu options and select
move
address in window.
4. Change the setting higher or lower and re-
run a trial piece.
5. Inspect the fold again and, if required,
change the move address in window function
until the box fold is eliminated.
System stops for
doubles that aren’t
there.
• If you are running a new batch of material
that is slightly thicker or thinner than the
original material, run a new trial piece to
allow the system to recalibrate to the new
material.
• Another possible solution is to turn off double
detection if an occasional duplicate insert is
not important.
System feeds
doubles without
stopping.
1. Make sure double detection is turned on.
2. Run a trial piece. This automatically sets the
double detector.
Envelope flaps won’t
seal
Try one or all of the following:
• Verify
Seal is selected (green indicator lit).
• Make sure the moistener isn’t empty.
• Select safe seal mode.
Address position is
wrong or address
doesn’t appear in
envelope window.
• Make sure the addressed sheet loaded
properly.
• Make sure the addressed sheet in Sheet
feeder A2 (if installed).
• Try adjusting the address position.