Pitney Bowes E589 Series Operating Manual Download Page 27

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SV60975 Rev A

Troubleshooting

Indicator Light

None

Check mailpiece
Power light blinks.

Cause

Out of tape.

Tape pack not fully
inserted.

More than 50 tapes
in slot.

Tape is jammed.

Solution

Add tape. For more
information see page l3.

Push pack in fully to solid
stop.

Remove some tapes.

Remove meter to clear
jammed tape. See page
12. Press Clear to reset.

Tape Does Not Feed

Postage Imprint Too Light

Indicator Light

None

Cause

Ink cartridge needs
replacing.

Solution

Install new ink cartridge.
Do not reuse ink cartridge
or add ink. See page 15.

Indicator Light

None

Cause

Contents of envelope
not flush to top and
right edge of envelope
when postage printed.

Solution

Tamp contents to top and
right edge of envelope
before feeding.

Postage Imprint Incomplete Or Broken

Summary of Contents for E589 Series

Page 1: ...Series Mailing Machine Operating Guide E589 Mailing Machines SV60975 Rev A 10 02 ...

Page 2: ...le brouillage radioélectrique édicté par le ministèr des Communications du Canada Due to continued product improvement machine specifications may differ from those in this publication Important Safety Information In some countries the mailing machine is supplied with a molded mains lead power cord and plug In other countries or if the supplied lead is not used the following information applies 1 A...

Page 3: ...apes 5 3 To Print and Seal Envelopes 7 4 To Print a Tape 9 5 Adjustments and Supplies Locking the Mailing Machine 11 Locking the Meter 11 Removing the Postage Meter 12 Refilling the Tape Dispenser 13 Filling the Fluid Bottle 14 Replacing the Ink Cartridge 15 Adjusting the Ejector Rollers 16 Adjusting the Feeder 17 Ordering Supplies 18 Contents iii ...

Page 4: ...eal 20 Insufficient or partial sealing 20 Envelope does not eject 20 Envelopes do not stay in catcher tray 20 Tape does not feed 21 Postage imprint too light 21 Postage imprint incomplete or broken 21 No postage imprint on envelope 22 Envelope jams in machine 23 Top of envelope creased 24 7 Specifications 25 iv ...

Page 5: ...isconnecting the machine from the AC power The wall outlet should be near the machine and easily accessible To protect against shock the power cord should only be plugged into a grounded wall outlet The ground pin on the plug should never be removed To prevent overheating do not cover vent openings All areas of the machine requiring disassembly or removal of covers should be accessed only by your ...

Page 6: ......

Page 7: ... postage meter check with the post office in your country Most countries operate the Credit Locking system whereby postage credit is entered in the postage meter either at the post office or remotely over a telephone line Postage by Phone meter resetting system These Credit Locking meters cease to operate when the value in the postage unused descending register falls below a preset value depending...

Page 8: ... Strip Tape Dispenser Automatically feeds strip tapes Strip Tape Holder Stores additional strip tapes Instruction Cards Pull up for quick reference Control Panel Controls operation of the mailing machine and autofeeder Press key for desired mode of operation to begin processing mail Note Machine remains in a sleep mode until you press a key The green power light will remain on Introduction Feature...

Page 9: ...ttle Postage Meter Prints and accounts for postage used Operate Remove Used to install remove and lock the postage meter Lever Customer Lock Locks and unlocks the Operate Remove lever Catcher Tray Catches and stacks envelopes ejected from the machine Ejector Roller Adjusts to help eject mail from the machine Postage Meter Operate Remove Lever Customer Lock Ejector Roller Adjustment Knobs Ink Cartr...

Page 10: ...k Meter Print Seal Symbols Operate Remove Lever Symbols The operate remove lever symbols located on the right side of the machine show whether the lever for the meter is in the remove lock or operate position Ink Cartridge Symbols The ink cartridge lock and unlock symbols located on top of the machine by the ink cartridge guide you in removing and replacing the cartridge Lock Unlock Remove Lock Op...

Page 11: ...let is near the machine and is easily accessible Connect the single power cord from wall outlet to left rear of machine The green Power light will come on E585_006 Viewed From Rear Of Mailing Machine 2 Install and set the date on the meter Turn the key upright to the unlocked position Move the operate remove lever forward to the remove position Female Plug Meter Power In Female Plug Mail Machine P...

Page 12: ...ate on the meter See pages 11 12 for information on locking and removing the meter For information on using the meter see the operating guide provided with your meter Before You Run Envelopes or Print Tapes Holding the meter by the carrying handle lower into place on the locating pins ...

Page 13: ... For 1 8 and thicker mail tamp contents to place material at lead edge of envelope 5 Shingle a small handful of envelopes as shown in the illustration to the left Be sure that the first envelope is positioned one to two inches in front of the rest of the stack Place the envelopes face up on the feed deck 7 To Print and Seal Envelopes ENVELOPES 1 2 Crystal Rock 1050 Buckingham St Watertown CT 06795...

Page 14: ...atically feeds seals and prints If you selected to seal the envelope after the envelope ejects into the catcher tray apply pressure to the envelope to finish sealing After the envelopes have been processed the mailing machine automatically shuts off To feed more envelopes in the same mode press the desired mode If the Check Mailpiece or Check Meter lights are lit correct the problem and press Clea...

Page 15: ...s set limit press the key again 2 If no tapes are in the strip tape dispenser insert a tape or tapes up to 50 See page 13 for more specific instructions 3 Select the mode by pressing Tape The printed tape is ejected from the right side of the machine If you want to use both ends of the tape you can run the tape twice First run one end and remove the tape from the backing and apply to an envelope T...

Page 16: ......

Page 17: ...ved and the mailing machine does not operate To lock the mailing machine 1 Turn the key upright to the unlocked posi tion 2 Move the operate remove lever to the center position 3 Turn the key clockwise to the horizontal locked position Remove the key Locking the Meter You can lock the meter so that the mailing machine runs and the meter cannot be removed from the machine 1 Turn the key upright to ...

Page 18: ...ver to the rear position 3 Turn the key clockwise to the horizontal locked position Remove the key Removing the Postage Meter To remove the meter 1 Turn the key upright to the unlocked position 2 Move the operate remove lever to the front position 3 Remove the meter 12 ...

Page 19: ...tape dispenser 1 Insert tapes into the slot paper side up Do not insert more than 50 tapes at one time 2 Push the tapes until they cannot move farther into the slot Store extra tapes in the tape holder at the rear of the machine See page 2 for the location of the strip tape holder 13 ...

Page 20: ... stripe You must refill the fluid bottle or envelopes will not seal To refill the fluid bottle 1 Lift the fluid bottle up from the well 2 Unscrew the cap 3 Refill the fluid bottle with E Z Seal solution E Z Seal solution is recommended to minimize growth of algae and scale build up 4 Screw the cap back on 5 Return the fluid bottle to the well ...

Page 21: ...s on page 12 2 Remove the old ink cartridge Push to the left until the cartridge pops up Use the finger grips on the sides of the cartridge to pull the cartridge up and out 3 Remove the protective cap from the new ink cartridge Hold the new cartridge by the finger grips and lower it into the pocket Apply pressure downwards on the arrow until the cartridge snaps into place 15 ...

Page 22: ... envelopes are not being ejected properly into the catcher tray adjust the ejector rollers 1 Loosen the knobs on the right side of the postage meter 2 Adjust the knobs down until the steel rollers under the postage meter just touch the rubber rollers 3 Tighten the knobs 16 ...

Page 23: ... knob in down position To put knob in down position push knob down a little more than halfway and rotate counterclockwise until the knob locks in place For mail 1 8 to 3 8 thick knob must be in up position To put knob in up position push knob down and rotate clockwise until the knob pops up Front tension knob For thin materials 1 Adjust the front tension knob to the two o clock position 2 As the m...

Page 24: ...supplies in the United States call the Supply Line at 1 800 243 7824 Please specify order numbers when calling Supply Order Number Ink Cartridge 625 2 Strip Tape 625 0 E Z Seal Solution 601 0 1 2 gallon In other countries contact your local Pitney Bowes office or dealer ...

Page 25: ...xplained on page 17 When returning to regular mail thickness reset knobs to previous setting Disconnect power to the mail machine and reconnect it to the power If the problem persists call Customer Service at 1 800 522 0020 Press the Clear button and retry If fault recurs follow troubleshooting for Check Meter and Check Mailpiece Ensure that the power cords are plugged in properly See the figure o...

Page 26: ...ter not being used for more than 30 seconds Cause Catcher tray is full Ejector rollers not set properly Solution Empty catcher tray Adjust ejector rollers For more information see page 16 Solution Adjust catcher tray Indicator Light None Indicator Light None Cause Catcher tray not positioned properly 20 Troubleshooting Envelope Does Not Eject Envelopes Do Not Stay In Catcher Tray Cause Sealer brus...

Page 27: ...Remove meter to clear jammed tape See page 12 Press Clear to reset Tape Does Not Feed 21 Postage Imprint Too Light Indicator Light None Cause Ink cartridge needs replacing Solution Install new ink cartridge Do not reuse ink cartridge or add ink See page 15 Indicator Light None Cause Contents of envelope not flush to top and right edge of envelope when postage printed Solution Tamp contents to top ...

Page 28: ...l Only button selected Solution Press Clear Make sure envelope is against rear wall Feed envelope If the envelope was sealed press Print Only before feeding Press the green button twice until triple Select Postage bars appear Press Clear button on the control panel For more information see your postage meter operating guide Reset meter with postage Move lever to operate position Close meter dater ...

Page 29: ...nvelope Jams In Machine Troubleshooting Solution Gently pull envelope to the left to remove Be sure to feed sealed envelopes in Print Only mode Press Clear and enve lope will feed through the machine Remove the meter and any jammed or torn pieces Use tape for thick envelopes Adjust ejector rollers down See page 16 Check feeder sideguide adjustment Refeed mail Lift the two halves of the mailing mac...

Page 30: ...SV60975 Rev A Indicator Light None Cause Side guide not set properly Solution See step 4 5 6 page 7 Top Of Envelope Creased Troubleshooting 24 ...

Page 31: ...tion Normal 300 watts Standby 60 watts 2 5 amps max processing mail no mail 5 amps Speed Machine speed 110 cycles per minute for 10 envelopes Normal Daily Usage 125 mailpieces per day Envelopes Size Minimum 3 5 inches x 5 inches 89 mm x 127 mm Maximum 10 x 13 254 mm x 330 mm Thickness Minimum 0 007 inches 0 2 mm Maximum 375 inches 9 5 mm Flap depth Minimum 1 inch 25 mm Maximum 3 inches 76 mm When ...

Page 32: ...SV60975 Rev A Environmental Operator Idle 58 dB A Metering 78 dB A Seal only 76 dB A Compliance UL 1950 CSA 950 FCC Part 15 subpart B Class A 26 Specifications ...

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