Additional information
09
37
En
Chapter 9:
Additional information
Troubleshooting
Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is something wrong with this device,
check the points below. Sometimes the trouble may lie in another device. Investigate the other devices and electrical appliances
being used. If the trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer authorized
service center or your dealer to carry out repair work.
• If the unit does not operate normally due to external effects such as static electricity disconnect the power plug from the
outlet and insert again to return to normal operating conditions.
General problem
When an iPod/iPhone/iPad is connected
Problem
Check
Remedy
Settings you have made have
been cleared.
Was the power cord unplugged
forcibly while this unit’s power was
on?
Be sure to press
standby/on
on this unit or press
(standby/on)
on the remote control and wait for the
on
indicator on the front panel display to turn off before unplugging the
power cord.
Difference in volume
between MP3, WMA, iPod/
iPhone/iPad, AUX.
This is not a problem with this unit.
The volume may sound differently depending on the input source
and recording format.
This unit cannot be operated
with the remote control.
Are you operating from far away?
Operate from within a distance of Operate within 7 m (23 ft.), 30° of
the remote sensor on the front panel (page 11).
Is the remote control sensor exposed
to direct sunlight or strong artificial
light from a fluorescent bulb, etc.?
The remote control signals may not be received properly if the
remote control sensor is exposed to direct sunlight or strong
artificial light from a fluorescent bulb, etc.
Are the batteries dead?
Replace the batteries (page 10).
The terminal cover has come
off (SMA3 only).
When using the XW-SMA3, the terminal cover may be detached if
pulled strongly away from the unit. If the terminal cover becomes
detached, press the cover’s protruding pins into the connector
openings on the unit, then use a narrow non-pointed stick or other
implement to push through from above. Take care not to injure
your eyes or fingers when doing this.
Problem
Check
Remedy
Can’t operate the iPod/
iPhone/iPad.
Make sure the iPod/iPhone/iPad is connected correctly (page 30).
Check whether the iPod/iPhone/iPad is supported by this unit
(page 29).
Also, try disconnecting the iPod/iPhone/iPad then reconnecting it.
If the iPod/iPhone/iPad has frozen, try resetting the iPod/iPhone/
iPad, and reconnect it to the unit.
The iPod/iPhone/iPad cannot
be recharged.
The iPod/iPhone/iPad can be recharged only when this unit’s
power is turned ON.
When using the XW-SMA3, the internal battery cannot be
recharged while the unit is operating on battery power.
The
on
indicator flashes red.
Confirm that the iPod/iPhone/iPad is connected properly. Try
disconnecting and reconnecting the iPod/iPhone/iPad.
There is a possibility of damage to the Dock connector's USB
cable. Try replacing the USB cable.
