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Troubleshooting Procedures

8-3

Fault History and Fault Code Location

If a power-on self-test fails, the diagnostic software updates the fault 
history. The fault history indicates whether the diagnostics ran 
successfully the last time. 

After updating the fault history, the tests stop and initiate the 
loading of the Communications board software. During the 
Communications board boot process, the fault code appears that 
identiÞes any board that caused a power-on self-test to fail.

Board Replacements

If a power-on self-test fails after you have rebooted the system and 
continues to indicate that a board is not functioning properly, you 
should replace the failing board. Contact your authorized PictureTel 
service provider.

If, after the new board is installed, the test continues to fail, call your 
PictureTel service provider.

Troubleshooting 
Procedures

This section tells you how to troubleshoot these problems with your 
videoconferencing system:

❑

No system power

❑

No video to monitor

❑

No audio

❑

Network or communications failure

❑

Peripheral failure

The following tables describe the symptoms of these problems and 
explain what you can do to Þx each problem.

If you complete the listed corrective actions and are unsuccessful in 
resolving the problem, contact your PictureTel service provider or 
call PictureTel Technical Support. You can Þnd phone numbers for 
Technical Support in your area at the PictureTel web site, 
www.picturetel.com.

Summary of Contents for Concorde 4500

Page 1: ...Concorde 4500 Administrator s Guide ...

Page 2: ...nt may be photocopied or reproduced in any form without the prior written consent of PictureTel Corporation Edition 800 0304 04 A Customer order number DOC S4500 ADMN Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits ...

Page 3: ...ephone company No connections can be made to party lines or coin lines Before connecting your unit you must do the following a Tell your local telephone company that you have an FCC registered device and that you wish to connect to the company s line Provide them with the 14 digit FCC registration number listed on the device s label They will also need to know the facility interface code and servi...

Page 4: ...ed equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment mus...

Page 5: ...stems This includes the following types of connections Indirect connection to basic rate ISDN services for example British Telecom s ISDN2 service through approved terminal adaptors multiplexers or PABXs Indirect connection to digital leased lines for example British Telecom s Kilostream and Megastream services through approved equipment such as multiplexers or PABXs The Approval Number is NS 3832...

Page 6: ......

Page 7: ...eras 1 7 LimeLight 1 8 Microphones 1 9 WorldCart 1 10 Look At Me Button 1 11 Optional Equipment 1 12 Using the Concorde 4500 Menu System 1 13 Using the Setup Menu 1 13 Navigating Through the Menus 1 14 Using the Character Grid to Enter Information 1 14 Using Online Help 1 15 Supplying Information for the UserÕs Notebook 1 16 ...

Page 8: ...5 Selecting an Answer Mode 2 21 Setting Two Line Dialing 2 25 Enabling and Configuring H 331 Broadcast Mode 2 25 Chapter 3 Managing the Dialing Directory Creating a Dialing Directory Entry 3 2 Choosing the Call Rate 3 5 Modifying a Dialing Directory Entry 3 5 Removing a Dialing Directory Entry 3 7 Using Auto IMUX Dialing 3 7 Chapter 4 Configuring General Options for Your System Setting the Configu...

Page 9: ...eration 5 5 Setting VCR Operation 5 8 Selecting Number of Monitors 5 9 Setting Audio Configuration 5 10 Setting Microphones 5 11 Setting Audio Send Format 5 13 Setting Audio Signal Processing 5 16 Selecting Initial G 711 Format 5 17 Adjusting System Video Levels 5 17 Displaying the SMPTE Color Bars 5 18 Adjusting the Video 5 19 Adjusting System Audio Levels 5 22 Testing the Audio 5 23 Adjusting th...

Page 10: ...Tests 7 15 Running Far End Tests 7 24 Entering Remote Diagnostics Mode 7 26 Viewing the Call Log 7 29 Current or Last Successful Call 7 29 Failed Calls 7 29 Chapter 8 Resolving Problems Diagnostic Procedures 8 1 Verifying Power On 8 2 Pass Fail Status 8 2 Fault History and Fault Code Location 8 3 Board Replacements 8 3 Troubleshooting Procedures 8 3 No System Power 8 4 No Display on the Monitor 8 ...

Page 11: ...ing Warning Messages 8 12 Verifying Electrical Current 8 14 Appendix A Factory Default Settings A 1 Appendix B Menu Trees B 1 Appendix C System Messages C 1 Appendix D X 21 Call Progress Messages D 1 Index Index 1 ...

Page 12: ......

Page 13: ...anel for a V 35 Network Interface 2 6 Figure 2 3 RS 449 Interface DC 37 Connector on the Electronics Module 2 7 Figure 2 4 RS 449 Network Connection Panel on the Communications Board 2 8 Figure 2 5 X 21 Interface Connector on the Electronics Module 2 9 Figure 2 6 X 21 Network Connection Panel on the Communications Board 2 10 Figure 2 7 Data Unit Connection Panel 2 11 Figure 2 8 V 25 bis Network Co...

Page 14: ...e B 1 Setup Menu Structure B 2 Figure B 2 Configuration Menu Structure B 3 Figure B 3 Diagnostics Menu Structure B 4 Figure B 4 Menu Structure for a Multipoint Bridge in H 243 Mode B 5 Figure B 5 Menu Structure for the M 8000 Multipoint Bridge in SG3 Mode B 6 ...

Page 15: ...ings 5 4 Table 5 2 Set Camera Operation Menu Options 5 5 Table 5 3 VCR Record Mode Setting 5 8 Table 5 4 Set Microphones Menu Options 5 11 Table 5 5 Set Audio Send Format Screen Options 5 13 Table 5 6 Audio Manual Format Settings 5 14 Table 5 7 Audio Signal Processing Settings 5 16 Table 5 8 Initial G 711 Format Settings 5 17 Table 5 9 Camera Power Up Default Settings 5 26 Table 5 10 White Balance...

Page 16: ... CSU Messages 7 14 Table 7 9 Near End Tests Menu Options 7 15 Table 7 10 Far End Tests Menu Options 7 24 Table 8 1 Diagnostic Procedures 8 1 Table 8 2 No System Power Checklist 8 4 Table 8 3 No Display on the Monitor Checklist 8 5 Table 8 4 No Audio Checklist 8 6 Table 8 5 Network or Communications Failure Checklist 8 7 Table 8 6 Peripheral Failure Checklist 8 10 Table 8 7 System Warning Messages ...

Page 17: ...nd resolve problems You should use this guide if you are responsible for conÞguring and adjusting the system You should be familiar with installing electronic and data communications equipment For support or service please contact your PictureTel service provider or call PictureTel Technical Support You can Þnd phone numbers for Technical Support in your area at the PictureTel web site www picture...

Page 18: ......

Page 19: ...Introducing the Concorde 4500 ...

Page 20: ...This chapter describes The Concorde 4500 system components The Concorde 4500 menu system Using online help Setting up the Concorde 4500 UserÕs Notebook ...

Page 21: ...in the world You see full motion video and hear high quality audio while you communicate as if you were all in the same room This chapter brießy describes each of the major Concorde 4500 components so that you can familiarize yourself with your system It also explains how to use the Concorde 4500 menu system access online help and set up the Concorde 4500 UserÕs Notebook ...

Page 22: ... MAIN SNAPSHOT SET FAR END POINT ZOOM MUTE VOLUME NEAR END SHOW ROOM PRESETS ENTER PRINT SETUP STATUS HELP CALL ADD HANG UP VIEW SEND ADJUST 1 2 WorldCart PowerCam 100 LimeLight SEND SNAPSHOT VIEW FAR END BROWSE RECIEVE SEND PREVIEW RECALL SNAPSHOT A B VCR AUX AUX DOC MAIN 0 7 PQRS 8 TUV 9 WXYZ 4 GHI 5 JKL 6 MNO 1 2 ABC 3 DEF 1 2 3 4 FAR END 1 2 3 SET NEAR END SET CHOOSE CALL ADD SETUP LOW BATTERY...

Page 23: ... 2 Wireless Keypad F Y I F Y I You need the wireless keypad to use the browse director and chair control modes in multipoint calls SEND SNAPSHOT VIEW FAR END BROWSE RECIEVE SEND PREVIEW RECALL SNAPSHOT A B VCR AUX AUX DOC MAIN 0 7 PQRS 8 TUV 9 WXYZ 4 GHI 5 JKL 6 MNO 1 2 ABC 3 DEF 1 2 3 4 FAR END 1 2 3 SET NEAR END SET CHOOSE CALL ADD SETUP LOW BATTERY HELP STATUS MUTE PIP HANG UP ENTER CANCEL PRIN...

Page 24: ...ch as adjusting sound sending video images or changing the cameraÕs view The QuickPad is divided into the basic sections illustrated below Figure 1 3 QuickPad 3 DEF 2 ABC 1 6 MNO 5 JKL 4 GHI 9 WXYZ 8 TUV 7 PQRS 0 CANCEL SNAPSHOT NEAR END FAR END PIP VCR DOC MAIN SNAPSHOT SET FAR END POINT ZOOM MUTE VOLUME NEAR END SHOW ROOM PRESETS ENTER PRINT SETUP STATUS HELP CALL ADD HANG UP VIEW SEND ADJUST 1 ...

Page 25: ... right corner of the screen that is usually used to display the image you are sending to the far end site If your system has an optional graphics monitor then you have an additional monitor connected to your system With a graphics monitor you can view high resolution snapshots or live preview video on one screen while you simultaneously view the far end site on the other screen Figure 1 4 Main Mon...

Page 26: ...t that includes the system electronics the system software cartridge and the power supply The back of the electronics module exposes the connection panel where the cables connect to the system The electronics module sits in the bottom of the WorldCartª Figure 1 5 Electronics Module Electronics module ...

Page 27: ...hat enables you to control your videoconference from the keypad The camera is Þxed to the top of the monitor You may also have an auxiliary camera which is typically a pan tilt zoom camera mounted on a tripod This camera is particularly useful when you want to focus on a conference room tool such as a ßip chart or an exhibit Figure 1 6 PowerCam 100 Infrared receiver ...

Page 28: ...lly calculates the correct pan angle tilt angle and zoom range of the camera If two or more people in the room get into a conversation LimeLight adjusts to include all speakers in the frame For ideas on how to use automatic camera pointing most effectively see ÒTips for Using LimeLightÓ under the Tips tab in the Concorde 4500 UserÕs Notebook Figure 1 7 LimeLight LimeLight PowerCam 100 ...

Page 29: ...om In fact you can serially connect up to four PowerMics for use with your system The PowerMic is packaged with its own documentation which describes how to install and use it The PowerMic equalizes sound Loud voices soft voices and even whispers are picked up and transmitted to the far end at approximately the same volume If you choose to walk around the room during a videoconference you may want...

Page 30: ...de 4500 documentation The electronics module sits in the lower portion of the cart Shelves are available to hold additional items such as a modem or a VCR A Bose speaker is built into the front of the cart If your system also has a graphics monitor the second monitor may be attached to another WorldCart The second cart is similar to the main cart except that it does not contain an electronics modu...

Page 31: ...or place it on your conference room table The large blue button in the center of the LAMB works just like the camera preset buttons on your keypad The LAMB has two other buttons MUTE and SHOW ROOM Pressing MUTE blocks sound from your microphones so that no sound is sent to the far end Pressing SHOW ROOM moves your main camera back to a wide angle room view Figure 1 10 Look At Me Button L O W B A T...

Page 32: ...tem for multiple preset camera views Additional cameras Ñ You can use additional cameras with your system such as auxiliary PTZ cameras or document cameras A total of four cameras including the main camera can be connected to your system Additional microphones and speakers Ñ You can add audio peripherals to your system to further enhance the audio quality of your meetings Other videoconferencing m...

Page 33: ...guration Chapter 4 Set Video Configuration Chapter 5 Set Audio Configuration Chapter 5 Set Data Port Configuration Chapter 6 Set Network Configuration Chapter 2 Restoring Default Configuration Chapter 4 View Diagnostic Menu Chapter 7 View System Configuration Chapter 7 View Call Log Chapter 7 Add delete or change the contents of the Dialing Directory Configure the system settings Conduct tests to ...

Page 34: ...ck to the previous menu by choosing View Previous Menu or you can exit the menu system by pressing CANCEL Using the Character Grid to Enter Information When you need to enter alphanumeric information such as names for Dialing Directory entries the character grid appears To enter information using the character grid Use and to select the character you want Press ENTER to accept the character If you...

Page 35: ...u can use online help anytime there are no other menus displayed on the screen To access online help 1 Press HELP The Help menu appears 2 Use to select a topic 3 Press ENTER Follow the on screen instructions to Þnd help on a topic or task To exit online help Press CANCEL Help Using Help New Features in Software Version 6 30 Making a Call Answering and Hanging Up a Call Controlling Audio Controllin...

Page 36: ...e you can list Frequently called video numbers System information Help numbers These worksheets provide a place for you to list information speciÞc to your system which may prove useful to anyone who uses it Before placing the Concorde 4500 UserÕs Notebook in the room with the Concorde 4500 Þll in the following information You can include any additional information on the Notes worksheet Table 1 1...

Page 37: ... 1 17 The Concorde 4500 UserÕs Notebook also contains menu trees and troubleshooting information so that you will have that information readily accessible in the conference room without needing to reference this Concorde 4500 AdministratorÕs Guide ...

Page 38: ......

Page 39: ...Connecting and ConÞguring Your Network ...

Page 40: ...ch digital network cables Attach telephone network cables Access the Network ConÞguration menu Select a network interface ConÞgure Auto IMUX Dialing Select an answer mode ConÞgure two line dialing Enable and conÞgure H 331 broadcasting ...

Page 41: ...may want to know CSDC Circuit Switched Data Capability Ñ A circuit switched 56 kbps full duplex data service that allows data communication over regular telephone lines DDS Dataphone Digital Service Ñ A private line digital service used for data transmission up to 56 kbps Switched 56 Ñ A switched network service that operates with 56 kbps channels A typical call on this network uses two channels a...

Page 42: ...illustrations for connecting to each network Refer to the procedure for the network you are using with the Concorde 4500 You may also refer to the Concorde 4500 Servicing Guide for information on pin assignments Internal Four Wire Channel Service Unit CSU The Concorde 4500 supports an internal CSU daughter board for connecting to a CSDC 56 kilobit network or to a four wire DDS line The internal CS...

Page 43: ...e RJ 48S connector into the PSDN connections on the Communications board 4 WIRE SW 56 panel on the back of the electronics module as shown in Figure 2 1 Make sure that the cable from the network wall jack for the Þrst line connects to Port 1 on the connection panel Figure 2 1 CSU Network Connection Panel P O R T 1 PORT 2 4 WIRE SW 56 PSDN DTR DCD RTS CTS TXD RXD NS PRIVATE NETWORK RS 449 CTRL A PS...

Page 44: ...ble DC 37 connector into the Communications board Table 2 1 Connection Panel LED States Lit Unlit DTR DCD RTS CTS TXD RXD NS T I P If your system is connected to both a dialed and a nondialed network and is conÞgured to SW 56 Dialed RS 449 Nondialed you can conÞgure the system to RS 449 Nondialed for a single call as follows 1 Press the CALL ADD button on the keypad 2 Choose Nondialed line Termina...

Page 45: ...orts ISDN terminal adapters multiplexers and other network terminating equipment such as modular processor data modules MPDMs and Northern Telecom DPUs PictureTel provides the RS 366 cables In addition PictureTel provides two female DC 37 to M 34 adapter cables The adapter cables are connected to the male DC 37 connectors on the electronics modules You must follow these guidelines when providing t...

Page 46: ...board V 35 network panel as shown in Figure 2 2 Take care when aligning the connectors Port 1 on the electronics module must interface with the lowest numbered or lettered port on the network interface device Figure 2 2 Adapter Cable and Connection Panel for a V 35 Network Interface 3 Tighten the screws on the connectors 4 Connect the RS 366 cables to the DIAL connectors next to the CHAN connector...

Page 47: ...viding the cable Use a Belden 9737 or equivalent cable Provide a cable that is no longer than 1 000 feet 450 meters between the system and the network at 384 kbps Provide a DC 37 female connector to mate with the male RS 449 connector on the back of the electronics module as shown in Figure 2 3 Figure 2 3 RS 449 Interface DC 37 Connector on the Electronics Module F Y I F Y I When the Concorde 4500...

Page 48: ...rk cables into the DC 37 CHAN connectors on the Communications board RS 449 network panel as shown in Figure 2 4 Take care when aligning the connectors Figure 2 4 RS 449 Network Connection Panel on the Communications Board 2 Tighten the screws on the connectors RS 449 CTRL A CTRL B CHAN CHAN DIAL DIAL PORT 1 PORT 2 ...

Page 49: ...de 4500 and the network for dialed networks at 64 kbps is 4 000 feet 1 200 meters and for nondialed networks at 384 kbps is 820 feet 250 meters You must follow these guidelines when providing the cable Use a Belden 9732 or equivalent cable Provide a DA 15 female connector to mate with the male DA 15 connector on the back of the electronics module as shown in Figure 2 5 Figure 2 5 X 21 Interface Co...

Page 50: ...he Communications board X 21 network panel as shown in Figure 2 6 Take care when aligning the connectors Port 1 on the electronics module must interface with the lowest numbered or lettered port on the network interface device Figure 2 6 X 21 Network Connection Panel on the Communications Board 2 Tighten the screws on the connectors X 21 CTRL A CTRL B PORT 2 PORT 1 ...

Page 51: ...n accordance with the parameters that Northern Telecom has speciÞed for your installation You can place calls with your V 25 bis system in one of two ways From the system keypad Refer to the Concorde 4500 UserÕs Notebook for procedures on how to make video calls From the Data Unit keypad Refer to the Northern Telecom Meridian Data Services Data Unit User Guide P0673940 S943 for instructions for ho...

Page 52: ...able by connecting the second Data Unit to the PORT 2 connector 4 Tighten the screws on the connectors 5 Follow the instructions in the Meridian Data Services Data Unit User Guide P0673940 S943 and plug the power cords for the Data Units into an AC power source The Data Unit powers on and performs a self test When the test completes you see the Power and Sync lights steadily lit You also see the S...

Page 53: ... you are setting the Data Unit switches If at any time after you have pressed Settings you want to revert all settings to their previously set values press on the Data Unit keypad If you want to cancel a choice press again F Y I F Y I PictureTel assumes no responsibility for technical or editorial errors or for omissions that may appear in the Data Unit switch settings Nor does PictureTel make any...

Page 54: ...ct a two wire telephone line to the Concorde 4500 as follows 1 Plug the telephone network cable into the phone wall connector on the Audio board shown in Figure 2 9 2 Plug the cable from the telephone into the phone set connector on the Audio board shown in Figure 2 9 Figure 2 9 Audio Board Connectors 8 AUDIO A B 7 Phone set Phone wall ...

Page 55: ...s users make calls and create Dialing Directory entries without entering the extra digits required to conÞgure an inverse multiplexer IMUX It also reduces or eliminates the need for users to know about the rates involved For tips on using Auto IMUX Dialing most effectively see ÒUsing Auto IMUX DialingÓ on page 3 7 Set Network Configuration View Previous Menu Set Network Interface Select Answer Mod...

Page 56: ...e Set the type of IMUX used Enter or modify the code associated with each IMUX rate Associate a specific rate with each rate setting Set whether users can choose rates from the Dialing Directory Convert Dialing Directory Entries for Auto IMUX Dialing F Y I F Y I The following options are available only when Select IMUX Type is set to any setting other than None Set IMUX Codes Set Call Rate Let Use...

Page 57: ...xt to the new setting Select Interface View Previous Menu Dialed Nondialed V 35 board present F Y I F Y I A V 25 bis network interface must be set to Dialed If you choose Nondialed an error message appears T I P If your system is connected to both a dialed and a nondialed network and is conÞgured to SW 56 Dialed RS 449 Nondialed you can conÞgure the system to RS 449 Nondialed for a single call as ...

Page 58: ...tory default Ascend Initializes the IMUX codes to the default settings for Ascend Note that you must conÞrm the initialization strings or the codes are left blank the factory default Madge Initializes the IMUX codes to the default settings for Madge Note that you must conÞrm the initialization strings or the codes are left blank the factory default Adtran Initializes the IMUX codes to the default ...

Page 59: ...Once you set an IMUX code it is maintained until you restore the system default settings Setting Code Placement Some manufacturers develop IMUXes that look for IMUX codes at the beginning of a video number while others develop ones that look for them at the end of a video number When you choose one of the manufacturers listed in the Select IMUX Type menu the Concorde 4500 automatically recognizes ...

Page 60: ...t call To enable or disable the Change Rate for This Call option 1 From the Set Network Interface menu selectLet User Change Call Rate 2 Press ENTER to toggle betweenYes and No Converting Dialing Directory Numbers If you want to conÞgure the Concorde 4500 for Auto IMUX Dialing and the video numbers in the Dialing Directory contain embedded IMUX codes you must remove these codes for Auto IMUX Diali...

Page 61: ... the video numbers and converts it to an IMUX code that is stored with the Dialing Directory entry If you select No the routine does not alter the Dialing Directory entry This process is repeated until the routine analyzes all of the Dialing Directory entries Selecting an Answer Mode By default your systemÕs answer mode is set to answer incoming calls manually When your system is conÞgured with a ...

Page 62: ...oggle between Manual and Automatic 4 If you setVideo Answer Mode to Automatic the Force Mute On for Auto Answer option appears Select the option and press ENTER to toggle betweenYes and No F Y I F Y I Your IMUX answer mode setting must match your system answer mode setting for calls to connect successfully Select Answer Mode View Previous Menu Video Answer Mode Manual Phone Add Answer Mode Manual ...

Page 63: ...s or a caller could look at equipment and blackboard notes left in an empty room Table 2 3 Descriptions of Answer Mode Answer Mode Description Manual An incoming call Brings the system out of standby mode Turns on the monitor or monitors Rotates the main camera from its parked position Sounds the system ringer Displays one of these messages Incoming Video Call Incoming Voice Call Incoming Voice an...

Page 64: ...he connection through the network Sends video and audio from your system to the far end Automatic with Mute On An incoming call Brings the system out of standby mode Turns on the monitor or monitors Rotates the main camera from its parked position Displays the image from the far end when the system completes the connection through the network Mutes your system The system sends video but not audio ...

Page 65: ...choices Simultaneous Delayed X An X appears next to the current setting 2 Choose the desired setting An X appears next to the setting you chose Enabling and Configuring H 331 Broadcast Mode H 331 broadcast mode is a feature that enables you to have a videoconference in which one site transmits video and audio to many sites The receiving sites can see and hear video and audio from the sending site ...

Page 66: ... H 331 broadcast make sure you disable this setting Leaving it enabled when you make normal video calls may interfere with your ability to videoconference successfully Configure H 331 Broadcast View Previous Menu Enable Disable Disabled Set H 331 Video Send Format Set H 331 Audio Send Format Set H 331 Channel Clear or Restricted F Y I F Y I The Set H 331 Channel Clear or Restricted option appears ...

Page 67: ...plus PT724 G 722 56k G 722 48k G 728 G 711 A law G 711 u law No Transmission 6 Choose the appropriate setting based on the requirements for the H 331 broadcast conference 7 If necessary choose Set H 331 Channel Clear or Restricted from the Configure H 331 Broadcast menu to toggle between Clear Channel and Restricted Channel Clear Channel Ñ Select this setting if all of the sites participating in t...

Page 68: ......

Page 69: ...Managing the Dialing Directory ...

Page 70: ...This chapter describes how to Create modify and delete Dialing Directory entries Use Auto IMUX Dialing most effectively ...

Page 71: ...nformation The speed dial number for the site The name of the site The video numbers for the site To view the Dialing Directory press CALL ADD on your keypad A Dialing Directory screen similar to this one appears Dialing Directory Manual Dial Redial Last Video Number _______________________________________________ No Location Lines 1st Number 1 BOSTON 1 7005631563 2 3 MJONES ITALY 1 1 7008651000 7...

Page 72: ...ation on how to make calls from the Dialing Directory Creating a Dialing Directory Entry To create a Dialing Directory entry 1 Press SETUP 2 Choose Modify Dialing Directory The Modify Dialing Directory menu appears F Y I F Y I You can store approximately 65 entries in your Dialing Directory or approximately 45 international entries Modify Dialing Directory View Previous Menu Create a New Entry Mod...

Page 73: ... one of the following methods to enter the second number Type the number manually Press to copy the Þrst number to the second line Press to copy the Þrst number to the second line and increment the last digit by one Press to copy the Þrst number to the second line use to erase some digits and then enter the new digits 8 Press ENTER Create a New Entry Speed dial number 5 Line 1 Line 2 None Name Non...

Page 74: ... select the icon and press ENTER If your system is conÞgured to use Auto IMUX Dialing the Set Call Rate screen appears allowing you to enter the default transmission rate for the call Refer to the next section If the Set Call Rate screen doesnÕt appear the Dialing Directory entry is complete Create a New Entry Speed dial number 5 Line 1 7005631234 Line 2 7005631235 Enter site name ABCDEFGHIJKLOMNO...

Page 75: ...h the above settings If you chose Specific Rate the Set SpeciÞc Rate screen appears 2 Select a rate and press ENTER An X appears next to the rate you chose 3 Press ENTER to choose View Previous Menu and return to the Set Call Rate screen The rate you chose appears in brackets next to Specific Rate 4 Press ENTER to choose View Previous Menu and return to the Modify Dialing Directory screen Modifyin...

Page 76: ...Select the field you want to change and press ENTER 6 Use to delete the information in the selected field if necessary and enter the new information using the same steps used to enter it originally 7 When you are done select Done Yes and press ENTER Modify an Entry No Location Lines 1st Number View Previous Menu 1 BOSTON 1 7005631563 2 MJONES 2 7008651000 3 ITALY 2 7009991200 F Y I F Y I You canno...

Page 77: ... entry The following message appears at the bottom of the screen Remove this entry No 5 Press ENTER to remove the entry from the Dialing Directory Using Auto IMUX Dialing Auto IMUX Dialing enables you to make calls or create Dialing Directory entries without entering the extra digits required to conÞgure an IMUX It also reduces or eliminates the need for users to know about the transmission rates ...

Page 78: ... embedded IMUX codes see ÒConverting Dialing Directory NumbersÓ on page 2 20 If people in your organization call one site with multiple transmission rates store the most common rate in the Dialing Directory When users want to use less common rates they can override this setting by choosing Change Rate for This Call from the Dialing Directory If you want users to use the rates you choose when they ...

Page 79: ...ConÞguring General Options for Your System ...

Page 80: ...the display of far end site names ConÞgure how messages appear on the screen Set the language Encrypt videoconferencing calls Set password protection Set the wireless keypad channel Select the AC power frequency Restore default settings ...

Page 81: ...ation View Previous Menu Set Display of Far End Site Name Set Screen Message Display Set Language Set Encryption Mode Set Password for Menus Set Near End Site Name Set Standby Timer Set Wireless Keypad Channel Select AC Power Frequency Set display of the far end site name Configure how system messages are displayed Set the screen display language Encrypt calls Set password protection for the Confi...

Page 82: ...Screen Message Display Display Normal Messages Set Language English Set Encryption Mode Disable Encryption Set Password for Menus Disabled Set Near End Site Name None Set Standby Timer 5 minutes Set Wireless Keypad Channel 0 All Select AC Power Frequency 60 Hz Table 4 1 Display of Far End Site Name Settings Display Setting Description Display Name Momentarily default Displays the name of the far e...

Page 83: ...on menu choose Set Screen Message Display The Set Screen Message Display screen appears with the available settings 2 Choose a display selection The Set Screen Message Display screen appears with an X next to your choice The following table describes these settings F Y I F Y I In multipoint videoconferences the far end site name appears as each participant joins the call if you have set your syste...

Page 84: ...menu appears 2 Choose the desired language All menus and messages are displayed in the selected language Do Not Display Messages No messages are displayed You can still display status messages by pressing STATUS Table 4 2 Screen Message Display Settings Display Setting Description F Y I F Y I The Set Language menu will automatically appear every time you press the SETUP button until you set the la...

Page 85: ...cing systems using SG3 video transmission mode If you are attempting to make an internally encrypted call make sure that your system has H 331 broadcast mode disabled If your system is set for internal encryption and for H 331 broadcast mode the system either will not complete the call or will ignore the H 331 broadcast mode and result in a point to point call You can use the PictureTel internal e...

Page 86: ... 4 3 Encryption Mode Settings Mode Setting Description Disable Encryption No calls are encrypted default Enable External Encryption Your system uses an external encryption device RS 449 interface only Enable External KG 194 Your system uses an external KG 194 encryption device Enable Auto Key Your system initiates a video call by generating the encryption key the far end automatically receives the...

Page 87: ...eneral ConÞguration menu or if your system is conÞgured for a dialed mode and you have a call in progress the following message appears before you see the Set Encryption Mode settings You must choose Yes to continue Setting Encryption for an External Device An external encryption device encrypts and decrypts data If you use an external encryption device the Concorde 4500 does not perform encryptio...

Page 88: ...Auto Key or Manual Key You may see a message asking for a password 3 Type the system password if required and press ENTER If you chose Auto Key go to step 6 If you chose Manual Key the following message appears F Y I F Y I External encryption enables special control signal operation on the network interface For information on setting network interfaces see ÒSelecting an InterfaceÓ on page 2 17 F Y...

Page 89: ...the new setting 6 Exit from the menu session During the Þrst 10 seconds of an encrypted call you and the far end party see the following message Setting Internal Encryption for Nondialed Calls With your nondialed network call to the far end site always connected you must use the Set General ConÞguration menu to set encryption When you set encryption your call is temporarily disconnected To encrypt...

Page 90: ...d press ENTER The decryption key can contain up to 14 numbers If you are connected to a PictureTel V 3100 system you and the people using that system must both use the maximum 14 digits for the decryption key 6 Retype the master decryption key at each site and press ENTER The Set Encryption Mode screen appears with an X next to the new setting After a few seconds you once again see the image from ...

Page 91: ... to the settings and cannot get into the Diagnostics menu unless you have entered the correct password To enable or disable password protection 1 From the Set General Configuration menu choose Set Password for Menus 2 Choose Enable or Disable Password The following message appears Table 4 4 Set Password for Menus Screen Options Option Description Enable or Disable Password Allows you to set passwo...

Page 92: ... the previous section ÒEnabling or Disabling the Password Ó to enable password protection To enter a new password or to change the current password 1 From the Set General Configuration menu choose Set Password for Menus 2 Choose Change Password The following message appears 3 Type the current password or the default password 1 2 3 and press ENTER The following message appears 4 Type the new passwo...

Page 93: ...ity To enter or to change your site name 1 From the Set General Configuration menu choose Set Near End Site Name The following message appears F Y I F Y I If you have enabled the use of a password as described in the previous section you must now use the new password to have changes to the ConÞguration menus take effect or to use the Diagnostics menus F Y I F Y I Your site name will appear on the ...

Page 94: ...n menu appears b Choose No and go back to step 3 Setting the Standby Timer When the Concorde 4500 is not in a call or isnÕt set to preview video the system goes into standby mode after a set period of time has elapsed This time period is preconÞgured for Þve minutes In the Set Standby Timer screen you can set how long the system waits before entering standby mode or you can even turn standby mode ...

Page 95: ...are using a single videoconferencing system with one or more wireless keypads leave the systemÕs channel setting at the default setting of zero The system will recognize any keypad no matter what its channel setting is However you can only send signals from one keypad to the system at a time If you are using multiple videoconferencing systems within close proximity each using a separate keypad cho...

Page 96: ...d to perform this procedure for the QuickPad To set the wireless keypad channel number on the Concorde 4500 1 From the Set General Configuration menu choose Set Wireless Keypad Channel The following message appears 2 Type a number from 0 to 7 and press ENTER F Y I F Y I When you have multiple infrared devices keypads or otherwise use the devices one at a time Infrared signals from multiple devices...

Page 97: ...power supply your system must be set to the AC power frequency to which it is connected In general power supplied in the United States and Canada is 60 Hz In other countries such as Japan and England it is 50 Hz To set the correct mode 1 From the Set General Configuration menu choose Select AC Power Frequency The Select AC Power Frequency screen appears 1 2 3 OFF 1 2 3 ON 1 2 3 ON 1 2 3 ON 1 2 3 O...

Page 98: ... restore default settings the system automatically resets all conÞguration settings except the following which remain at the current setting Speed dial call numbers Dialing Directory Password for menus Set General ConÞguration menu To restore factory default conÞguration settings 1 Press SETUP 2 Choose View Configuration Menu 3 Choose Restore Default Configuration The Restore Default ConÞguration ...

Page 99: ...ConÞguring and Adjusting the Video and Audio ...

Page 100: ...This chapter describes how to ConÞgure the video ConÞgure the audio Adjust system video levels Adjust system audio levels Adjust the camera ...

Page 101: ...ou choose Set Video Configuration from the ConÞguration menu the Set Video ConÞguration menu appears Set Video Configuration View Previous Menu Set Video Send Format Automatic Set Camera Operation Set VCR Operation Select Number of Monitors Set a specific video transmission protocol or let the system choose one automatically Set the camera s pan direction erase LAMB presets and enable or disable f...

Page 102: ...tion Not applicable Set VCR Operation Record Mode Near End Number of VCRs 1 Select Number of Monitors 1 Option Description Set Automatic Mode default Enables the system to determine the highest common transmission protocol for sites participating in the videoconference Select Manual Format Enables you to choose the protocol for your system to communicate with the far end site such as SG4 SG3 SG3 f...

Page 103: ... Manual Format screen available from the Set Video Send Format menu to choose a speciÞc format before you place a call You can select a PictureTel proprietary format SG3 or SG4 or a non proprietary format H 261 or H 263 With H 261 or H 263 you can videoconference with systems other than those manufactured by PictureTel These modes conform to the ITU T Recommendation H 320 F Y I F Y I All sites in ...

Page 104: ... for systems using the M 8000 Multipoint Bridge H 261 CIF Enables the system to use H 261 CIF which provides the best video resolution when communicating at high transmission rates 352 by 240 line resolution for NTSC systems and 352 by 288 line resolution for PAL systems H 261 QCIF Enables the system to use H 261 QCIF which provides an NTSC system with 176 by 120 line resolution and a PAL system w...

Page 105: ...hen users at the far end site have the far end camera control option installed on their system they can pan tilt and zoom your main and auxiliary PictureTel cameras However the far end can control your camera only when you have the far end camera control option enabled at your site As shipped your system is conÞgured to the default setting of far end camera control Enabled Table 5 2 Set Camera Ope...

Page 106: ...s Disabled Enabled 3 Choose either Disabled or Enabled You may see a message asking for the password 4 Type the password if required An X appears next to the new setting Changing Pan Direction You can change how the camera pans moves sideways with this feature When you press the pan right button the camera can rotate to the left or right of the image you are controlling The system default sets the...

Page 107: ...and then reprogram the presets you need to keep To erase the LAMB presets 1 From the Set Video Configuration menu choose Set Camera Operation The Set Camera Operation menu appears 2 Choose Erase LAMB Presets This message appears 3 ChooseYes or No The Set Camera Operation menu reappears 4 Exit the menu session The PictureTel Ready message appears 5 To set the new LAMB presets refer to the Concorde ...

Page 108: ... to use the VCR in play mode as the video source from your system when you press VCR The following table describes the Record Mode setting for one and two VCRs connected to your system Table 5 3 VCR Record Mode Setting Record Mode Setting Number of VCRs Definition Near End 1 The VCR records your video and audio source unless you are sending VCR or previewing VCR If you are the video is recorded bu...

Page 109: ...s ENTER The new setting in brackets 7 Exit from the menu session The PictureTel Ready message appears if no video call is in progress Selecting Number of Monitors Your system is preconÞgured to operate with one monitor If you are installing a second dual monitor you must change the setting for operation with two monitors If you decide to disconnect the second monitor at a later time you need to ch...

Page 110: ...n When you choose Set Audio Configuration from the ConÞguration menu the Set Audio ConÞguration menu appears One X Two Set Audio Configuration View Previous Menu Set Microphones Set Audio Send Format Automatic Set Audio Signal Processing Select Initial G 711 Format µ law Configure tabletop microphones Set a specific audio transmission protocol or let the system choose one automatically Adjust audi...

Page 111: ...r than a PowerMic you have plugged into each of the two MIC A and B connections on the Audio board To set the microphone s 1 From the Set Audio Configuration menu chooseSet Microphones The Set Microphones menu appears with the available options The following table describes these options Setting Default Set Microphones Power Mic Only MIC A Lapel Microphone MIC B Lapel Microphone Set Audio Send For...

Page 112: ...ble only the PowerMic or all tabletop microphones An X appears next to the new setting Selecting Microphone Type for MIC A B To select the microphone type for MIC A B 1 From the Set Microphones menu choose Select Microphone for MIC A or Select Microphone for MIC B These choices appear Lapel Microphone X Tabletop Microphone Select Microphone for MIC A Enables you to specify whether a lapel or table...

Page 113: ...nu Table 5 5 Set Audio Send Format Screen Options Option Description Set Automatic Mode default The recommended setting It instructs the system to negotiate the best audio mode with the far end system while accommodating bandwidth for the best combination of video audio and data transmission Select Manual Format Used primarily in test situations This setting disables negotiation and enables you to...

Page 114: ...tically chooses the appropriate rate for your system PT724 Enables the best audio quality available for your system at 24 kbps using the PictureTel proprietary PT724 audio algorithm G 722 56k Enables the best audio quality at 56 kbps G 722 48k Enables better audio quality than G 711 and G 728 at 48 kbps G 728 Enables a 3 2 kHz bandwidth audio similar to that of an ordinary telephone using less cha...

Page 115: ...nual in step 2 select a setting from the Select Audio Format menu as described in Table 5 6 The Select Manual Format menu appears with an X next to your selection F Y I F Y I The audio transmission format you would like to use may not appear on the Select Audio Format menu This may be because your system is set to use synchronous H 320 and the audio format you want to use is incompatible with it F...

Page 116: ...d remain enabled Table 5 7 Audio Signal Processing Settings Setting Description Set IDEC II On Enables Integrated Dynamic Echo Cancellation IDECª which is self calibrating echo cancellation Set Noise Suppression On Enables the system to Þlter out certain background noises from your videoconference Set Auto Gain Control On Enables the system to keep the input speech signals from the near end microp...

Page 117: ...adjust the monitor tint color contrast and brightness While the color bars are displayed on the screen a 1 kilohertz kHz tone sounds This tone enables you to test and adjust the system volume This section describes how to use the system menus to display the SMPTE color bars and provides procedures to adjust the monitor video level while the SMPTE color bars are displayed Table 5 8 Initial G 711 Fo...

Page 118: ...cs menu appears 3 Choose View Near End Tests The Near End Tests menu appears Near End Tests View Previous Menu Select System Self Test System Self Test with Loopback Run Video Audio Test Pattern Run Video Audio Loopback Run Local Channel Loopback Run CSU Self Test Set Test Configuration Stop Test F Y I F Y I The Run CSU Self Test item only appears when a 4 wire CSU network interface is installed ...

Page 119: ...rform the steps in the next section 6 To exit from the test press HANG UP Adjusting the Video When you adjust the video on your monitor you will adjust its contrast brightness color and tint On a PAL system you wonÕt need to adjust the tint To adjust the tint and color properly use the blue Þlter slide packaged in the plastic holder on the inside front cover of this guide To adjust the video 1 Dis...

Page 120: ...side of the screen fade out the three thin bars keeping the third bar slightly visible 3 Set the contrast to the lowest level that allows for a good picture in the room 4 If necessary repeat steps 2 and 3 since one adjustment may affect the other Fade out these bars Keep this bar slightly visible ...

Page 121: ...ok through the blue Þlter slide at the two sets of bars on each side of the test pattern b Adjust the color control until the top and bottom bars appear as a single bar c If you have a PAL system go to step 8 Bars for color adjustment Bars for color adjustment ...

Page 122: ...justment may affect the other 8 Press HANG UP when you are done adjusting the video Adjusting System Audio Levels This section describes how to test the audio on a system using monitor speakers Note To perform the following two procedures you need a sound pressure meter Bars for tint adjustment Bars for tint adjustment F Y I F Y I If the Concorde 4500 is in a WorldCart with Bose speakers no audio ...

Page 123: ...ng the Audio To adjust the volume for your monitorÕs speakers 1 Position the keypad and all additional microphones where you plan to use them in the conference room 2 Reset the echo canceler by pressing the main system power switch on the electronics module 3 Display the SMPTE color bars and sound the 1 kHz tone by using the Displaying the SMPTE Color Bars procedure at the beginning of this chapte...

Page 124: ...e sound pressure meter reads 74 dBSPL 5 Press HANG UP to terminate the test 6 Verify the volume setting by running a local channel loopback test from the Near End Tests menu a Get an acceptable loudness by turning down the keypad volume control immediately b Say Òone twoÓ a few times pausing each time You should hear Òone twoÓ repeated over the speaker but should not hear any following artifacts o...

Page 125: ...hange the audio tone controls on the monitor Distortions could result and could affect the performance of the echo canceler c The echo canceler does not handle distortion Use the keypad volume control and decrease the volume until any distortion is no longer evident Adjusting the Camera You may need to adjust the pan tilt zoom PTZ camera white balance to room lighting conditions as well as adjust ...

Page 126: ...ns are set to their default settings as shown in the following table Any changes you make to these settings through the menus are saved Adjusting the White Balance Use the procedure in this section to adjust the near end camera white balance to compensate for current room lighting conditions Table 5 10 describes the adjustment modes F Y I F Y I You cannot adjust the white balance focus or iris set...

Page 127: ...nditions Use only with extreme conditions Note The camera does not retain this setting during system reset power cycling but returns to the Auto white balance mode Indoor Presets the camera white balance compensation to incandescent lighting conditions 3200o Kelvin lighting color temperature You wish to have the camera color rendering shift toward blue Note The recommended lighting color temperatu...

Page 128: ...the keypad press the 60 buttons in sequence without pausing The Camera White Balance Adjust menu appears Figure 5 2 Camera White Balance Adjust Menu Camera White Balance Adjust Menu Press a PREVIEW SEND key for camera Press 1 4 to select 5 for default STATUS 1 Auto X 2 One Touch 3 Indoor 4 Outdoor Press ENTER to set STATUS Press CANCEL to exit ...

Page 129: ...e picture in picture PIP window and the image from the camera source appears on the full screen To shift the menu in the PIP to the full screen press VIEW FAR END If you press the button in the SEND row the menu appears on the full screen and the image from the camera source appears in the PIP 2 Choose the adjustment mode as described in the following section Choosing the Adjustment Mode You can a...

Page 130: ...rce and adjust the white balance if necessary To exit the adjustment mode Press CANCEL The following message appears on the monitor when no video call is present Automatic Mode To adjust your camera using the automatic mode 1 Press 1 on the keypad 2 Press ENTER The camera automatically adjusts the white balance to existing room lighting conditions The X remains in the STATUS column of the Camera W...

Page 131: ...entire screen display 4 Wait 15 seconds to give the camera time to complete adjusting automatically to the white surface To save the new white balance adjustment Press ENTER The Camera White Balance Adjust menu appears on the full screen with an X in the STATUS column To cancel the mode setting Press CANCEL The Camera White Balance Adjust menu appears One Touch Mode Screen Point the camera at a wh...

Page 132: ...s the white balance for indoor lighting conditions An X appears in the STATUS column on the Camera White Balance Adjust menu Outdoor Mode To adjust your camera using the outdoor mode 1 Press 4 on the keypad 2 Press ENTER The camera automatically adjusts the white balance for outdoor lighting conditions An X appears in the STATUS column on the Camera White Balance Adjust menu ...

Page 133: ...ns such as exist in most business ofÞces If you select Gain appears brießy in the STATUS column However the camera makes no changes Focus Auto Sets the camera to focus continuously Use this setting most of the time Delay Focuses the camera automatically for four seconds then sets the camera for the appropriate focus You expect videoconference participants to move about within the camera Þeld of vi...

Page 134: ...ighting conditions Close Sets the camera at 1 f stop darker You need to compensate for an overly bright picture Open Sets the camera at 1 f stop brighter You need to compensate for a dark subject which can occur in a backlighted situation Manual Enables you to darken or brighten the image in small steps Use the arrow buttons to make manual adjustments After you use the arrow buttons you do not pre...

Page 135: ...UX A camera AUX B camera If you press the button in the PREVIEW row the menu appears in the PIP and the image from the camera source appears on the full screen To shift the menu in the PIP to the full screen press VIEW FAR END If you press the button in the SEND row the menu appears on the full screen and the image from the camera source appears in the PIP Gain Focus and Iris Adjust Menu CMD STATU...

Page 136: ...cuses The camera continues to focus automatically for four seconds and then locks itself at the appropriate focus If you press the zoom in or out button the camera repeats the delay cycle by focusing automatically for four seconds and then returning to manual focus To adjust the focus on your camera 1 Press 2 on the keypad The Gain Focus and Iris Adjust menu appears with the following settings 2 P...

Page 137: ...ou wish A for Auto C for Close O for Open To select M for Manual adjustments press the or arrow button on the keypad The M appears in the CMD column To save the new camera adjustment Press ENTER A appears brießy in the STATUS column and then the new iris setting status A C O or M appears The Gain Focus and Iris Adjust menu remains on the screen 1 Gain Normal Up 2 Focus Auto Delay 3 Iris Auto Close...

Page 138: ...essing the arrow button an M appears in the STATUS column To exit the adjustment mode Press CANCEL The PictureTel Ready message appears when no video call is present Using the Default Setting To adjust the iris setting to the default setting Press 5 on the keypad The camera status is automatically reset to the default setting Auto as described in Table 5 11 The PictureTel Ready message appears 1 G...

Page 139: ...ConÞguring Ports ...

Page 140: ...This chapter describes how to Set the control ports Set the data ports ...

Page 141: ...ter explains how to conÞgure these ports When you choose Set Data Port Configuration from the ConÞguration menu the Set Data Port ConÞguration menu appears Set Data Port Configuration View Previous Menu Set Control Port A Control Protocol Set Control Port B Disabled Set Data Port A Disabled Set Data Port B Disabled Set Data Port C Disabled Set Data Port D Disabled F Y I F Y I The data ports are li...

Page 142: ...rol Port A Screen Options Option Description Select Type ConÞgures the mode of operation for the control port as described in Table 6 2 Enter Baud Rate ConÞgures the rate at which information passes through the control port The Control Protocol port type has a default setting of 1200 Select Parity Determines the number of data bits in each word of information that passes through the control port a...

Page 143: ...Control Port B to pass data for example between your PC and a PC at another videoconferencing site In addition you can use the system network manager program to send and receive control protocol messages through Control Port B Table 6 3 lists the options when you choose Set Control Port B from the Set Data Port ConÞguration menu Control Protocol default Used to send and receive control protocol me...

Page 144: ...rmines the number of data bits in each word of information that passes through the control port as well as the parity checking of a received word 8 bits None default 8 bits Odd 8 bits Even 7 bits None 7 bits Even This option can be set for Network Managers and asynchronous devices Select RTS DTR Request to Send Data Terminal Ready ConÞgures the hardware ßow control exerted by the system Ignored us...

Page 145: ...Control Port B Type Settings Setting Definition Disabled default Disables control port B Asynchronous ConÞgures the port for asynchronous operation Network Manager ConÞgures the system when you are using a network manager to control the system GroupShare ConÞgures the port to communicate with the optional GroupShareª applications This selection is not listed if GroupShare is set on another data po...

Page 146: ...ud rate The Set Control Port B ConÞguration screen appears with the new setting or rate Setting Data Port A B C or D You can use a data port to communicate with an external communication or computing device such as a modem or a PC The Data Interface board with the Concorde 4500 has four data ports Data Ports A and B are RS 232 serial ports Data Ports C and D can be any of the following pairs RS 23...

Page 147: ...e Asynchronous Synchronous RS 232 0 3 through 38 4 kbps 0 3 through 19 2 kbps RS 449 0 3 through 38 4 kbps 0 3 through 64 0 kbps V 35 0 3 through 38 4 kbps 0 3 through 64 0 kbps F Y I F Y I The GroupShare GroupView 1 0 GroupView 2 0 GroupBoard MultiBoard and LiveShare Plus 4 0 ports operate at the asynchronous port speeds T I P When you connect a device to a data port you must conÞgure that port a...

Page 148: ... to reset it to Automatic If you do not reset the audio transmission format the port conÞguration and audio transmission format are not set to Synchronous 3 Choose a new setting or enter a baud rate The Set Data Port A B C or D screen appears with the new setting F Y I F Y I Your system conÞguration determines which options appear in the Set Data Ports screen ...

Page 149: ...wing audio formats Automatic PT716plus PT 724 and G 728 You can use synchronous data simultaneously with T 120 or asynchronous data However you can only conÞgure one port to Synchronous at a time GroupView 1 0 Select this option if you are connecting a T 120 dataconferencing device to your data port and the far end videoconferencing system is one of the following Concorde 4500 6 11 or lower Venue ...

Page 150: ...he far end videoconferencing system is one of the following Concorde 4500 6 12 or higher Venue 2000 1 3 or higher SwiftSite 1 3 or higher Otherwise use GroupView 1 0 GroupBoard is not listed if it is set on another data port LiveShare Plus 4 0 Select this option if you are connecting LiveShare Plus 4 0 to your data port and the far end videoconferencing system is one of the following Concorde 4500...

Page 151: ... connecting a third party device or dataconferencing device to your data port Enter Baud Rate ConÞgures the rate at which information passes through a data port For dataconferencing applications the default baud rate is 19 2 kbps Select Parity Determines the number of data bits in each word of information that passes through a data port as well as the parity checking of a received word 8 bits None...

Page 152: ...XOFF Transmit on Transmit off ConÞgures the software ßow control method deÞned by the American Standard Code for Information Interchange ASCII Enabled used when this method is required by the terminal device to stop and start the ßow of data Disabled used when this method is not used by the terminal device You can set this option for asynchronous devices on Data Ports A and B If Data Ports C and D...

Page 153: ...Obtaining Diagnostic Information ...

Page 154: ...This chapter describes how to View the System ConÞguration screen View near end status Run near end tests Run far end tests Set up remote diagnostics View the Call Log ...

Page 155: ...wing current system statistics Running tests for the near end and the far end to determine system performance Using the remote diagnostics option to have the results of system tests sent to a PictureTel location for analysis Viewing the Call Log You may also refer to the Concorde 4500 Servicing Guide for more troubleshooting and diagnostic information ...

Page 156: ...0 This information can help a PictureTel service provider isolate a problem System Configuration Network Interface Dialed Two line dialing Delayed Video Answer Mode Automatic Audio Answer Mode Automatic Control A Control Protocol Control B Disabled Data A Disabled Data B Disabled Data C Disabled Data D Disabled Video Send Format Automatic Audio Send Format Automatic IDEC On NS On AGC On F Y I F Y ...

Page 157: ...Tests View Far End Tests View In Call Loopback Tests Enter Remote Diagnostic Mode See near end statistics monitor the CSU and clear network statistics and fault codes Run diagnostic tests to eliminate near end problems Run diagnostic tests to eliminate far end problems Allow a PictureTel service provider to run diagnostic tests on your system Allow field service personnel to run board level and ot...

Page 158: ...e 7 3 for SG4 H 261 and H 263 View Call Parameters Lists the video transmission modes and frame rates frames per second for the sending and the receiving sites Refer to Table 7 4 View Last Ten Fault Codes Displays the last 10 fault codes Refer to Table 7 5 View Software Version Displays the system software version and lists the customer ordered options that are included on the software cartridge R...

Page 159: ...ion line problem or less frequently a CSU problem If your system uses an external CSU the cabling to the CSU may be faulty Verify the numbers by running a near end local channel loopback test Packet Errors The sum of the uncorrected packets for all active channels Refer to the interpretation for Uncorrected Packets Error Free Packets The number of packets received from the far end by each channel ...

Page 160: ...l CSU the cabling to the CSU may be faulty Verify the numbers by running a near end local channel loopback test TX clock Transmit clock This number indicates the transmit data rate RX clock Receive clock This number indicates the receive data rate Modem Signals with an internal CSU board The signals are CTS Clear to send DTR Data terminal ready RR Receive ready RTS Request to send Table 7 2 SG3 Ne...

Page 161: ...frames transmitted This count continually increments during an SG4 or H 261 call or while an SG4 or H 261 call is being attempted Rx Frames The number of H 221 frames received This count continually increments during an SG4 or H 261 call or while an SG4 or H 261 call is being attempted Rcv Err Bit The number of H 221 error bits received from the far end system The far end system has indicated a pr...

Page 162: ... capability codes BAS codes received from the far end system This number may indicate that the far end system is sending commands or capabilities that the near end system does not recognize It may also mean that there is a transmission line problem especially when coupled with high numbers of Þxed and unÞxed video frames or alignment losses High numbers may be normal when you are communicating wit...

Page 163: ...n Audio Mode PT724 The audio coding currently in use G 728 G 722 G 711U G 711A SG3 OFF PT716plus Audio Rate Framed Either type when Audio Mode is G 711A _law or G 711µ_law Unframed 16K The rate when Audio Mode is G 728 or PT716plusa 24K The rate when Audio Mode is PT724 G 721 or PT716plusa 32K The rate when Audio Mode is PT716plusa 48K The rate when Audio Mode is G 722 56K Variable The rate when A...

Page 164: ...e of 15 frames per second for H 263 communications H 263 QCIF 15 fps Quarter CIF QCIF at a frame rate of 15 frames per second for H 263 communications SG3 or SG4 PictureTel proprietary format LSD Mode None The listing when the system is not currently processing low speed data LSD PTEL LL The PictureTel proprietary link layer protocol which enables the data interface and far end camera control prot...

Page 165: ...f the system b To transmit video at 30 frames per second a system must have two HAP boards and be configured to transmit at 30 fps MLP Rate 300 The low speed data rate currently in use 1200 4800 6400 8000 9600 14400 16k 24k 32k 40k 48k 56k 62 4k OFF Table 7 4 Call Parameters Continued Mode Rate Transmit Receive Parameter Description ...

Page 166: ...he fault code indicate the failing boards 8 HAP4 9 HAP8 B Video C GDC D Audio 5000 through 5FFF Software cartridge Backplane 6000 through 6FFF Communications board 7000 through 7FFF Data Interface board 8000 through 8FFF Array Processor board 9000 through 9FFF Array Processor board A000 through AFFF Array Processor board B000 through BFFF Video board C000 through CFFF Graphics Daughter board D000 ...

Page 167: ...trol B Camera presets C SG3 D VCR E MCU keypad F 30 fps G Multipoint J Low end near end camera control L Encryption which also requires an encryption chip P Picture in picture PIP R VGI graphics S 768 kbps T SG4 V Integrated Dynamic Echo Cancellation IDEC II W Noise suppression automatic gain control NS AGC X G 728 Y PT724 Z Information sharing ...

Page 168: ... is valid Offline Online Line loopback Normal messages indicating that the far end site has initiated a test Remote line test Network loopback A normal message indicating that the network is performing a test No network signal An error message indicating one of the following The network cable is not connected properly between the network wall socket and the PSDN socket on the back of the electroni...

Page 169: ...ice is affected in any way Initialize No wink Null msg Off hook Table 7 8 CSU Messagesa Continued Message Description Table 7 9 Near End Tests Menu Options Menu Option Definition Select System Self Test Initiates board level and additional diagnostics tests Refer to page 7 16 System Self Test with Loopback Initiates board level and additional diagnostics tests Refer to page 7 19 Run Video Audio Te...

Page 170: ...ults from the last self test appear 3 Press ENTER The start screen appears Run Local Channel Loopback Displays digitized compressed and decompressed near end video image and audio Refer to page 7 21 Run CSU Self Testa When you have a CSU this test takes the CSU off line and runs a self test Refer to page 7 22 Set Test Configuration Allows you to change the channel and data rate conÞguration for th...

Page 171: ...ssage appears Enter the numbers for the slots you want to test and press ENTER The following message appears Enter the numbers for the slots you want to test and press ENTER The following message appears Test all slots NO YES How many passes Which slots slots 0 9 Enter digits for slots 0 9 Example 245 is slots 2 4 and 5 Which slots slots 10 15 Enter digits for slots 10 15 Example 245 is slots 12 1...

Page 172: ...ns are compatible and appropriate for your system The following message appears brießy when the tests are completed Ð If any test fails FAIL TEST nnn appears while the tests are running Ð If any boards fail the system test order a replacement for the failing board from your PictureTel distributor Installation instructions are packaged with the new board Ð If all tests are successful the system reb...

Page 173: ...ng Effects You may occasionally hear an echo or tunneling effects especially when parties at different sites speak at the same time To Þx the echo tell the far end party to decrease the monitor volume and increase the keypad volume To Þx the tunneling tell the far end party to increase the monitor volume and decrease the keypad volume The echo canceler cannot cancel loudspeaker distortion If you h...

Page 174: ... 2 Choose Run Video Audio Loopback 3 Make sure that the image appearing on the full screen is identical with the PIP image 4 Tap gently on the PowerMic rather than speaking into it If the images donÕt match or you canÕt hear sound continue with the next step 5 Verify that all cable connections are correct and are securely in place If the images donÕt match or you canÕt hear sound continue with the...

Page 175: ... board If your system has the encryption option installed and enabled both encryption and decryption occur 3 Make sure that the image from your camera source appears on the full screen The Near End Tests menu appears over the loopback screen 4 Speak into the PowerMic and make sure that you hear your voice after a half second delay If you donÕt see the video image displayed or you canÕt hear sound ...

Page 176: ...Select System Self Test from the Near End Tests menu again and do not reboot the system at the following message The results from the last self tests appear 6 Replace the Communications board and the CSU daughter board if they fail the CSU test Setting a Test Configuration To change the conÞguration for the local channel loopback test 1 From the Diagnostics menu chooseView Near End Tests 2 Choose ...

Page 177: ...internal four wire CSU interface and you are not using the RS 449 port press ENTER in response to this screen message If your system is conÞgured with RS 449 or another interface or you are using the RS 449 port on the internal four wire CSU enter the new test data rate and press ENTER For example you can enter a rate of 768 kbps when testing one channel or a rate of 64 kbps when testing two chann...

Page 178: ... any adjustments to the system video and audio levels 2 From the Diagnostics menu chooseView Far End Tests 3 Choose Run Remote Video Audio Loopback Table 7 10 Far End Tests Menu Options Menu Option Definition Run Remote Video Audio Loopback Displays the near end video image on your full screen with accompanying audio after looping the signals through the far end electronics module Refer to page 7 ...

Page 179: ...fy that your system is functioning properly by performing a local channel loopback test If your system functions properly the problem could be in the far end system or in the network a Call the network provider to check the network b Have the service provider at the far end test that system Running Remote CSU Loopback To run this test you must Þrst Make sure that both your site and the far end sit...

Page 180: ...re correct and are securely in place 5 Set the test configuration to place calls on the second CSU channel If the test is successful continue with the next step If the test fails skip to step 8 6 Test the initial lines with a line tester 7 If a line fails replace that line and rerun the test on the first CSU channel 8 Replace the far end Communications board and CSU daughter board and rerun the te...

Page 181: ... whether the program is waiting for the master PC to call the modem or is waiting for the master PC to start the serial communication Entering remote diagnostic mode will require a system reboot Continue Yes Waiting for remote diagnostic call Press to cancel Waiting for Master PC Press to cancel No T I P When Press to cancel appears you can exit from the remote diagnostics mode by pressing the rig...

Page 182: ... remains under the control of the master PC at the remote site until the diagnostics tests complete 5 Wait for the tests to complete This message appears brießy As the tests run you see the appropriate board slot and its test However you have no control over what runs locally Your system automatically reboots and returns to its normal operating mode There is no local status kept of the remote diag...

Page 183: ...lls The remainder of the Call Log contains the call progress messages that appeared on the screen for the last 100 failed calls The record for each failed call contains the following information Sequential number to identify the call Number dialed Þrst number only Transmit clock rate Receive clock rate Network error code Reason for failure Call Log Dialing Call Proceeding Connecting Negotiating Ca...

Page 184: ...sses The progress messages for successful calls are automatically discarded when you initiate another call The Call Log is cleared when you power cycle or reboot the system You can also clear the Call Log by choosing Clear Call Log from the ConÞguration menu T I P The sequential number is incremented whether or not a call fails so you can determine the number of calls that connected successfully b...

Page 185: ...Resolving Problems ...

Page 186: ...This chapter describes how to Verify power on Isolate and solve problems with the Concorde 4500 Interpret warning messages Verify electrical current ...

Page 187: ...es The Concorde 4500 has three levels of diagnostic procedures The following table describes them Table 8 1 Diagnostic Procedures Type of Test When Test Runs System power on self tests Automatically when the system is powered on Board level tests When you choose Run Automatic Self Test from the Near End Tests menu Run time and loopback tests When you choose speciÞc tests from the Near End Tests me...

Page 188: ...m boards and cameras Pass Fail Status When a test cycle for a board completes a PASS or FAIL status message appears next to the board on the screen listing If a board fails a test the remaining tests in the cycle for that board are then aborted and the diagnostics continue with the test cycle for the next board in an attempt to power on the system After all of the boards have been tested if any of...

Page 189: ...ctioning properly you should replace the failing board Contact your authorized PictureTel service provider If after the new board is installed the test continues to fail call your PictureTel service provider Troubleshooting Procedures This section tells you how to troubleshoot these problems with your videoconferencing system No system power No video to monitor No audio Network or communications f...

Page 190: ... power to the system are not tripped 2 Make sure that the system power cord is plugged securely into the wall outlet and into the electronics module 3 Make sure that the line conditioner or noise suppressor outlet is turned on if your system plugs into one instead of into a wall outlet 4 Make sure that the main power switch is pressed to 1 on If the Concorde 4500 is installed in the WorldCart make...

Page 191: ...hat you have selected a valid source for video display 4 Make sure that ON STANDBY on the monitor is pressed in 5 Make sure that the power cable from the electronics module to the monitor is securely plugged in 6 Make sure that the video cable from the Video board to the monitor is securely plugged in 7 Make sure that the monitor is set toVideo 1 or Ext 1 video mode 8 Isolate the problem by connec...

Page 192: ...e keypad 4 Make sure that these cables are securely connected PowerMic cables to the electronics module Near and far end monitor audio cables Bose speaker to the electronics module 5 Isolate the problem to the electronics module by performing a local channel loopback test or a video audio loopback test at both sites 6 Perform the Video Audio Test Pattern at both sites If you do not hear the tone y...

Page 193: ...t receiving clock from the network 1 Make sure that all network connections to the electronics module are securely attached 2 Perform a local channel loopback test If the test fails replace the appropriate board If the test is successful continue with the next step 3 Perform a local loopback test from the near end DCE to the electronics module If the test fails continue with step 4 If the test is ...

Page 194: ...he near end DCE to the electronics module If the test fails continue with step 4 If the test is successful call the network provider 4 Move the data channel cable from one channel to the other and redo the local loopback of the near end DCE If the test fails repair the DCE If the test is successful you may need to replace the Communications board If you complete these checks and are unsuccessful i...

Page 195: ...ports this indicates that the CSUs are not seeing 48 volts on the receive pair Continue with step 3 If the LEDs are in normal idle condition call the network provider 3 Pull the network connection block off the wall and check pins 7 and 8 of RJ 48S with respect to earth ground for 48 volts If the check fails check the wiring to the block and if it cannot be repaired call the network provider If th...

Page 196: ...by connecting an RCA cable from the camera directly to the monitor If video appears continue with step 5 If no video appears replace the camera 5 Change the camera cable connection to the Video board a Disconnect the cable from the AUX camera connection on the Video board b Plug the cable into the MAIN camera connection in place of the main room camera c Reboot the system d Press PREVIEW MAIN came...

Page 197: ...odule 3 If your cables are correctly installed replace yourY adapter cable 4 Be sure that people are facing the monitor on which LimeLight is mounted 5 Adjust LimeLight See the LimeLight documentation for instructions on adjusting LimeLight No audio or video from the VCR 1 Make sure that the VCR tape has both audio and video on it 2 Disconnect the VCR cables from the electronics module and plug th...

Page 198: ...em Messages Ó Table 8 7 System Warning Messages If you see It means Do this Data rate too high There is a network problem 1 Verify that all connections and cabling are secure 2 Call the network provider Data rate too low Loss of far end video No video is received from the far end site 1 Verify that the far end site is sending a valid video source 2 Verify that all connections and cabling at the fa...

Page 199: ... Connection to the network interface equipment has been lost 1 Verify that all connections and cabling are secure 2 Verify performance of the Communications board with its daughter board 3 Replace the board if indicated or if the board tests are acceptable call the network provider No video input Refer to Table 8 3 Video input is not being received 1 Change the video input source on the keypad 2 V...

Page 200: ...rom a digital voltmeter into the system end of the cable in each of the following two positions a Plug the voltmeter leads into the hot and neutral leads of the AC cable b Plug the voltmeter leads into the hot and ground leads of the AC cable 3 Verify the AC power cable by plugging one voltmeter lead into the neutral lead and the other voltmeter lead into the ground lead The reading should be unde...

Page 201: ...nt is of the same phase as the main AC power source Do this by plugging the leads from the digital voltmeter into the hot powered system end leads of the two AC cables The reading should be under 1 VAC if the reading is roughly at or above the nominal line voltage the two sources are most likely of a different phase ...

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Page 203: ...m Factory Default Setting Let User Change Call Rate No Manual Dial Default Premium Premium Rate Setting 1x384 Set Standby Timer 5 minutes Set Language English Set Wireless Keypad Channel Channel 0 Select AC Power Frequency 60 Hz NTSC ConÞguration 50 Hz PAL ConÞguration Select IMUX Type None Select Initial G 711 Format µ law NTSC Configuration A law PAL ConÞguration ...

Page 204: ...phone for MIC A Lapel Microphone Select Microphone for MIC B Lapel Microphone Select Number of Monitors One Select Two Line Dialing Mode Delayed Select Answer Mode Manual Set Audio Signal Processing IDEC II On Noise Suppression On Auto Gain Control On Set Audio Send Format Automatic On Set Control by Far End Enabled Set Control Port A Type Control Protocol Baud Rate 1200 Parity 8 bits Odd Set Cont...

Page 205: ...de Disable Encryption Set Password for Menus Disabled Set Screen Message Display Display Normal Messages Set Tabletop Microphone Mode Enable PowerMic Only Set Test Configuration Number of Channels 2 Test Data Rate 56000 Set VCR Operation Number of VCRs 1 Record Mode NEAR END Set Video Send Format Automatic On Standard Rate Setting 2x64 Table A 1 Factory Default Settings Continued Configuration Ite...

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Page 207: ...2 shows the ConÞguration menu structure Figure B 3 shows the Diagnostics menu structure Figure B 4 shows the menu structure for a multipoint bridge in H 243 mode Figure B 5 shows the menu structure for the M 8000 Multipoint Bridge in SG3 mode To choose an option from a menu Press to select the option you want and then press ENTER ...

Page 208: ...neral Configuration Set Video Configuration Set Audio Configuration Set Data Port Configuration Set Network Configuration Restore Default Configuration Clear Call Log Diagnostics Menu View Near End Status View Near End Tests View Far End Tests Enter Remote Diagnostic Mode Modify Dialing Directory View Previous Menu Create a New Entry Modify an Entry Remove an Entry View Previous Menu View Call Log...

Page 209: ... Near End Site Name Set Standby Timer Set Data Port Configuration Set Network Configuration Set Display of Far End Site Name Set Screen Message Display Set Language Set Wireless Keypad Channel Select AC Power Frequency Set Video Send Format Automatic Set Camera Operation Set Automatic Camera Pointing Set Microphones Set Audio Send Format Automatic Set Audio Signal Processing Set Control Port A Con...

Page 210: ...ttern Run Video Audio Loopback Run Local Channel Loopback Set Test Configuration Stop Test Diagnostics Menu View Previous Menu View Near End Status View Near End Tests View Far End Tests Enter Remote Diagnostic Mode Run Remote Video Audio Loopback Stop Test View Network Statistics View Call Parameters View Last Ten Fault Codes View Software Version Clear Network Statistics Clear Fault Codes Select...

Page 211: ...erence Password Drop Conference Release Chair Control Key 4 2 1 3 5 Browse Request the Floor Jerusalem Cape Town Paris Rio de Janeiro Vancouver 5 4 3 2 1 Select Default Broadcaster Request Chair Control Menu Broadcaster Previous Menu Vancouver Rio de Janeiro Paris Jerusalem 4 2 1 3 5 Drop Node Previous Menu Vancouver Rio de Janeiro Paris Cape Town 4 2 1 3 5 indicates your site indicates sites with...

Page 212: ... Conference 1 Tokyo Cairo Berlin Sao Paulo Boston 5 4 2 V 3 Prior Broadcaster Conference Director Browse Exit Conference 1 Tokyo Cairo Berlin Sao Paulo Boston 5 4 2 V Request Directorship or 3 Key indicates your site V or B indicates the site you are viewing or browsing 6 Sydney 6 Sydney 6 Sydney Cairo Browse Disabled Exit Conference 1 Tokyo Cairo Berlin Sao Paulo Boston 5 4 2 V Request Directorsh...

Page 213: ...xtended messages General Messages General messages tell you the state of your system Some general messages indicate a problem with the system If so follow the steps listed in the table to try to resolve the problem Some general messages are purely informative In these cases you donÕt need to do anything Often these messages only appear brießy For example Call in progress appears when a call connec...

Page 214: ...essages Ó Table C 1 Concorde 4500 System Messages If you see It means Do this Audio only in effect You are connected to a Px64 bridge and the bridge has switched to a mode your system does not support No action is required You can continue participating in the conference in audio only mode Call aborted A call has ended unexpectedly Retry the call Call disconnected Data lost port 1 and or 2 A call ...

Page 215: ...oncorde 4500 to channels with data rates greater than or equal to 1 2 kbps 2 Retry the call 3 Try calling another site to isolate the problem Call disconnected Invalid data A call has ended unexpectedly because invalid data was received Invalid data can consist of unexpected forms of data arriving at the Concorde 4500 or a mismatched encryption master key A master key mismatch can occur only when ...

Page 216: ...isolate the problem Call disconnected Far end The far end operator has disconnected the call using the normal disconnect or hang up procedure No action is required Call disconnected Non H 320 rate port 1 and or 2 A call has ended unexpectedly because an invalid baud rate was detected for a call using ITU T Recommendation H 320 Calls using the H 321 protocol must use baud rates in multiples of 56 o...

Page 217: ...ion settings For example one site has the Set Encryption Mode screen set to Auto Key and the other site is set to Manual Key 1 Make sure both sites are set for the same encryption settings on the Set Encryption Mode screen then redial the call 2 Redial the call without encryption 3 Try calling another site to isolate the problem Call not completed No channel port 1 or 2 The Concorde 4500 dialed an...

Page 218: ... also appear when the Concorde 4500 attempts to call another manufacturerÕs videoconferencing system that is using a different communication protocol Redial the call Channel 1 and or 2 lost Data lost Data was lost on the channel number indicated during a two channel call 1 Redial the channel if it is not recovered manually or automatically 2 Try calling another site Channel 1 and or 2 lost Data ra...

Page 219: ...ntify the particular reason for dropping the channel Redial the channel to enable the Concorde 4500 to recover Channel 1 or 2 lost Invalid data Invalid data was received on the indicated port during a two channel call Invalid data may consist of unexpected forms of data arriving at the Concorde 4500 or a mismatched encryption master key A master key mismatch can occur only when both systems are se...

Page 220: ...the clock signals expected from the CSU are missing 1 Check the CSU power switch settings and cabling 2 Try redialing the channel to enable the Concorde 4500 to recover 3 Try calling another site to isolate the problem Channel 1 or 2 recovered The indicated channel has become available and has been added to the call No action is required Connecting The near end has connected to the far end on a ne...

Page 221: ...erase all current LAMB presets and reprogram those you want to keep The system will accept a maximum of 10 LAMB presets per camera You tried to add another LAMB preset for the camera However the system is already storing the maximum of 10 LAMB presets for the camera To keep the LAMB presets as they are choose No at the Erase All LAMB Presets prompt To add your preset you must erase all of the LAMB...

Page 222: ...equired Locally initiated remote loopback You are running a remote loopback test No action is required Mute Far end The far end has pressed MUTE No action is required Mute Near end The near end has pressed MUTE No action is required Mute Near and Far Ends The near end and the far end have both pressed MUTE No action is required Negotiating The near end has connected to the far end and the systems ...

Page 223: ...ictureTel Ready The Concorde 4500 is ready to place or to receive a call No action is required Recalling snapshot You pressed RECALL SNAPSHOT on the wireless keypad or VIEW SNAPSHOT on the QuickPad and you are currently looking at a snapshot No action is required Receiving snapshot The far end has sent a freeze frame graphic to the near end by pressing SEND SNAPSHOT No action is required This mess...

Page 224: ...total for two channels 2 Retry the call 3 Try calling another site to isolate the problem Warning data rate too low The channel data rate is below the minimum allowable rate for example a channel is set to less than 1 2 kbps 1 Connect the Concorde 4500 to channels with data rates greater than or equal to 1 2 kbps 2 Retry the call 3 Try calling another site to isolate the problem Warning H 320 requ...

Page 225: ...nnections 3 Check all cabling between the Concorde 4500 system and the network Warning No channel connection The Concorde 4500 cannot detect clock signals on both ports 1 Check the CSU power and the connections of the lost channel 2 Check all cabling between the Concorde 4500 and the network Warning No video input The Concorde 4500 does not detect video signals from the near end video equipment Th...

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Page 227: ...em messages in the table in Appendix C ÒSystem Messages Ó The X 21 call progress messages are listed in the table on the next page The messages are listed in order by X 21 code The table contains three columns The Þrst column lists the call progress message The second column lists the X 21 text and code and when appropriate an explanation When applicable the third column lists the corresponding Q ...

Page 228: ...sfully connects the heading and code from the second column of the following table appear When a call fails to connect the message appears along with the suggested response from the Þrst column F Y I F Y I You can conÞgure your system to display normal messages extended messages or no messages To set the message type choose Set Screen Message Display from the Set General ConÞguration menu availabl...

Page 229: ...he call will be connected when the called number becomes free if the caller waits n a None Private network reached 04 In the case of sub addressing the DTE may see call progress signals which have originated in the public network and or the private network In such cases the call progress signal Private network reached is used to discriminate between the different origins n a Table D 1 X 21 Call Pr...

Page 230: ...TE may see call progress signals which have originated in the private network and or the public network In such cases the call progress signal Public network reached is used by the private network in order to discriminate between the different origins n a Table D 1 X 21 Call Progress Signals and Q 931 Cause Codes Continued Message Text X 21 Signal and Code Q 931 Cause and Code ...

Page 231: ...indication within the prescribed period of time allocated No circuit channel available 34 This cause indicates that there is no appropriate circuit channel presently available to handle the call Requested circuit channel not available 44 This cause is returned when the circuit or channel indicated by the requesting entity cannot be provided by the other side of the interface Service or option not ...

Page 232: ... busy 17 This cause is used to indicate that the called party is unable to accept another call because the user busy condition has been encountered This cause value may be generated by the called user or by the network In the case of user determine user busy it is noted that the user equipment is compatible with the call Table D 1 X 21 Call Progress Signals and Q 931 Cause Codes Continued Message ...

Page 233: ...t in the message before that message can be processed Message type non existent or not implemented 97 This cause indicates that the equipment sending this cause has received a message with a message type it does not recognize either because this is a message not deÞned or deÞned but not implemented by the equipment sending this cause Message not compatible with call state or message type non exist...

Page 234: ...he equipment sending the cause This cause indicates that the information element s parameter s were discarded However the information element is not required to be present in the message in order for the equipment sending the cause to process the message Message not compatible with call state 101 This cause indicates that a message has been received which is incompatible with the call state Protoc...

Page 235: ...ss applies Number dialed is unreachable Report if problem persists Access barred 41 The calling DTE is not permitted the connection to the called DTE Possible reasons include unauthorized access between the calling DTE and the called DTE or an incompatible closed user group n a Number dialed has changed Obtain and dial new number Changed number 42 The called DTE has been assigned a new number Numb...

Page 236: ...l unacceptable 6 This cause indicates that the channel most recently identiÞed is not acceptable to the sending entity for use in this call Invalid call reference value 81 This cause indicates that the equipment sending this cause has received a message with a call reference which is not currently in use on the user network interface IdentiÞed channel does not exist 82 This cause indicates that th...

Page 237: ...roblem persists Out of order 44 The remote number is out of order Possible reasons include DTE is uncontrolled not ready DCE power off Network fault in the local loop in packet switched services only X 25 layer 1 not functioning X 25 layer 2 not in operation Temporary failure 41 This cause indicates that the network is not functioning correctly and that the condition is not likely to last a long p...

Page 238: ...d reason for rejection Destination is out of order Notify end user at destination Uncontrolled not ready 46 Called DTE is uncontrolled not ready Destination out of order 27 This cause indicates that the destination indicated by the user cannot be reached because the interface to the destination is not functioning correctly The term Ònot functioning correctlyÓ indicates that a signaling message was...

Page 239: ...not support the bearer capability requested Channel type not implemented 66 This cause indicates that the equipment sending this cause does not support the channel type requested Service or option not implemented unspeciÞed 79 This cause is used to report a service or option not implemented event only when no other cause in the service or option not implemented class applies Local loop fault at de...

Page 240: ...ding procedure error within a network or an international link Switching equipment congestion 42 This cause indicates that the switching equipment generating this cause is experiencing a period of high trafÞc Resource unavailable unspeciÞed 47 This cause is used to report a resource unavailable event only when no other cause in the resource unavailable class applies Bearer capability not presently...

Page 241: ...ns it takes Thus the precise cause for a message which is being sent cannot be ascertained none Registration cancellation confirmed 81 The facility registration or cancellation requested by the calling DTE has been conÞrmed by the network n a none Redirection activated 82 The redirection facility is active n a none Redirection deactivated 83 The redirection facility is not active n a Table D 1 X 2...

Page 242: ...rt a normal event only when no other cause in the normal class applies Quality of Service not available 49 This cause is used to report that the requested Quality of Service as deÞned in Recommendation X 213 cannot be provided for example throughput or transit delay cannot be supported Call proceeding Your call is being connected 91 n a Call delivered Your call is waiting to be answered 92 n a Tab...

Page 243: ... 2 18 audio configuration setting 5 10 audio signal processing setting 5 16 audio telephone network attaching cables to 2 14 audio transmission format 5 13 audio adjusting 5 22 Auto IMUX Dialing configuring 2 15 tips for using 3 8 Auto white balance mode 5 27 B baud rate setting for Control Port A 6 2 setting for Control Port B 6 4 setting for data ports 6 11 Belden 9732 cable 2 5 bit transmission...

Page 244: ...IF Common Intermediate Format 2 27 5 2 5 4 color adjusting 5 19 adjusting in one touch mode 5 27 communications failure corrective actions 8 7 Concorde 4500 UserÕs Notebook 1 16 Concorde 4500 description of 1 1 Configuration menu 6 3 6 6 Configuration menu tree B 3 Control Port A setting 6 2 Control Port B setting 6 3 CSU daughter board 7 24 description 2 2 messages 7 14 self test 7 22 signals 7 1...

Page 245: ...nal device 4 7 setting for dialed calls 4 8 setting for nondialed calls 4 9 with broadcast mode 4 5 Encryption Mode screen 4 6 Encryption mode setting 4 5 entering information 1 14 erasing LAMB presets 5 7 external devices communicating with 6 6 F factory default settings A 1 far end camera control 5 5 far end tests running 7 24 fault codes clearing 7 4 fault history 8 3 flow control 6 4 6 12 focu...

Page 246: ...lure corrective actions 8 11 LimeLight description of 1 8 Link 64E See H 261 local channel loopback test 7 21 log See Call Log Look At Me Button See LAMB loudspeaker distortion 7 19 M M 34 connectors 2 5 Madge 2 18 menu trees B 1 menus Camera White Balance Adjust 5 28 5 31 Configuration 6 3 6 6 Diagnostics 7 3 Gain Focus and Iris Adjust 5 35 5 36 5 37 navigating through 1 14 Near End Tests 5 18 5 ...

Page 247: ... 7 7 viewing 7 4 no audio corrective actions 8 6 no display on monitor corrective actions 8 5 no system power corrective actions 8 4 nondialed DDS network connecting to 2 3 nondialed mode 2 7 nondialed networks 2 9 Northern Telecom DATAPATH Data Units DPUs 2 5 NTSC resolution with 5 4 O One Touch Mode screen 5 31 outdoor adjustment mode 5 32 P PAL resolution with 5 4 parity setting for Control Por...

Page 248: ... 2 17 Select Manual Format 5 3 Set Audio Signal Processing 5 16 Set H 331 Audio Send 2 27 Set H 331 Video Send 2 27 Set Two Line Dialing 2 25 System Configuration 7 2 Select Interface screen 2 17 Select Manual Format screen 5 3 serial automatic dialing V 25 network interface 2 11 X 21 network interface 2 9 serial ports 6 6 Set Audio Configuration menu 5 10 5 16 5 17 Set Audio Signal Processing scr...

Page 249: ...bis network interface description of 2 11 V 35 bis network interface connecting to the Data Unit 2 11 data transmission rates 2 11 V 35 network interface connecting to 2 6 connection panel and adapter cable 2 6 data transmission rates 2 5 description of 2 5 VCR failure corrective actions 8 11 VCR operation setting 5 8 VCRs connecting 5 8 verifying power on 8 2 video adjustments 5 19 video configur...

Page 250: ...Index 8 X X 21 call progress messages extended D 1 normal D 1 X 21 network interface connecting to 2 10 connection panel 2 10 data transmission rates 2 9 description of 2 9 ...

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