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Phoenix Contact THERMOMARK ROLL 2.0, User Manual

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Phoenix Contact THERMOMARK ROLL 2.0 User Manual Download Page 35

Maintenance and troubleshooting

108716_en_01

PHOENIX CONTACT

35 / 52

5

Maintenance and troubleshooting

5.1

Cleaning the device

•

Protect the device from dust and other contaminants. If the device is not used, cover it.

•

Wipe down the device with a duster. The duster can either be dry or dampened with a 

mild cleaning agent.

•

Remove dust and paper fluff in the printing area with a soft brush or vacuum cleaner.

•

It is important to clean the printhead regularly. This ensures consistently good printing 

and reduces wear on the printhead.

•

We recommend to clean the printer once a month.

DANGER: Risk of electric shock

Disconnect the device from the power grid before carrying out any maintenance work.

Summary of Contents for THERMOMARK ROLL 2.0

Page 1: ...User manual Operating the THERMOMARK ROLL 2 0 thermal transfer printer...

Page 2: ...8 32825 Blomberg Germany phoenixcontact com 108716_en_01 Operating the THERMOMARK ROLL 2 0 thermal transfer printer Designation Revision Order No THERMOMARK ROLL 2 0 1085260 User manual This user man...

Page 3: ...a printer via Ethernet 12 2 4 Inserting the material and printing 13 2 4 1 Inserting the material 13 2 4 2 Inserting Leporello labels 14 2 4 3 Inserting the ink ribbon 15 2 4 4 Printing 16 2 4 5 Crea...

Page 4: ...ice 35 5 2 Cleaning the printhead 36 5 3 Cleaning and replacing the pressure roller 37 5 4 Troubleshooting 38 5 5 Error messages 39 5 6 Repairs 40 5 7 Storage and disposal 40 A Appendix 41 A 1 Orderin...

Page 5: ...ds indicating the severity of a potential injury DANGER Indicates a hazard with a high risk level If this hazardous situation is not avoided it will result in death or serious injury WARNING Indicates...

Page 6: ...terials which are intended for the THERMOMARK ROLL 2 0 The use of other materials can result in damage to the unit Do not use the device at locations where children may be present 1 4 Safety notes Lif...

Page 7: ...ating plate Radio interference This is a Class A item of equipment EN 55032 When using the equipment in residential areas it may cause radio interference In this case the operator is obligated to take...

Page 8: ...uages User manual in German and English Unpacking Check the device for damage which may have occurred during transport Retain the original packaging for subsequent transport Requirements for the insta...

Page 9: ...it 2 Take up hub for winding the ink ribbon 3 Supply hub for supplying the ink ribbon 4 Margin stop for securing the material roll 5 Photoelectric barrier for label detection 6 Pressure roller 7 Tear...

Page 10: ...r USB memory device WLAN stick and Bluetooth adapter Errors can occur during operation due to insufficient or missing grounding Make sure that all devices and cables connected to the printer are groun...

Page 11: ...Open the marking software CLIP PROJECT can be downloaded at phoenixcontact net qr 5146053 PROJECT complete can be downloaded at phoenixcontact net qr 1050453 CLIP PROJECT marking Open File Print setu...

Page 12: ...you configure a WLAN connection via the website do not change the IP and Gateway parameters Otherwise the connection to the printer is interrupted For protected networks the network key is requested E...

Page 13: ...ush it until both margin stops are touching the material roll Here a definite resistance can be felt when pushing Clamp down the margin stop To do this turn the adjustable ring clockwise until the ar...

Page 14: ...eporello labels over the holder for the material roll Check the position of the margin stop The material must make contact on both sides but must not jam Clamp down the margin stop To do this turn the...

Page 15: ...lls for this printer have the color coating on the out side of the winding Observe the unwinding direction shown in Figure 2 5 If the color coating is positioned incorrectly the film will stick to the...

Page 16: ...THERMOMARK ROLL CUTTER 5146422 A perforator is available for shrink sleeves THERMOMARK ROLL CUTTER P 5146435 For installation see Cutter or perforator on page 30 2 4 5 Creating print jobs Create the p...

Page 17: ...e Update the firmware 3 1 1 Operating the display To select a menu item briefly touch the corresponding icon Move your finger up and down the display to scroll through lists 3 1 2 Changing the languag...

Page 18: ...08716_en_01 3 1 3 Start page Not always are all icons visible An icon is hidden if it is not used in the current printer status Call the menu Pause print job Continue print job Repeat last page printe...

Page 19: ...edium is inserted the following directories are created on the storage medium fonts images misc labels Open saved print jobs from the labels directory on the external storage medium SD card USB stick...

Page 20: ...onfigurations You will find the Printer parameters under THERMOMARK ROLL 2 0 The values from the printer and the marking software are added 0 0 mm Moving the print position vertically This can also be...

Page 21: ...ning that the ink ribbon is almost at its end on off If the diameter of the ink ribbon roll falls below the value set here a warning ap pears on the display The possible setting range is indicated on...

Page 22: ...N stick is inserted Activating the WLAN interface Off Search and selection of the access point to be used to establish the WLAN connection DHCP method for assigning the IP address On On Dynamic assign...

Page 23: ...Selecting the daylight savings time of a region The time is automatically changed EU Setting the date in DD MM YYYY format The print output of the date is in the format set via the Setting the countr...

Page 24: ...assword for printing via FTP see Printing via FTP on page 28 FTP login as ftpprint print Password for FTP access to a storage medium such as a USB stick SD card IFFS FTP login as ftpcard card Password...

Page 25: ...ings are reset to the de fault values Setting the cleaning interval Setting the intervals for printhead cleaning depending on the material throughput in steps of 100 m The Clean printhead message appe...

Page 26: ...help videos Video on how to insert the ink ribbon Video on how to insert the material Video on how to install the cutter Video on how to change the pressure roller Video on maintenance Video on firmw...

Page 27: ...t value for the password also is admin You can change the password via the website Start the browser Open the website Enter the IP address of the printer via HTTP e g http 192 168 9 10 A start screen...

Page 28: ...er User name and password Access to the printer management functions depends on the user name After logging in you can access the FTP server in the same way you would access a Win dows folder 3 4 2 Se...

Page 29: ...server the files are auto matically sorted into subfolders according to file type End the FTP connection 3 4 4 FTP firmware update You can update the firmware via FTP Establish an FTP connection to t...

Page 30: ...available for shrink sleeves THERMOMARK ROLL CUTTER P 5146435 Removing the tear off plate Figure 4 1 Removing the tear off plate Flip open the panel with the tear off plate so that the groove on the l...

Page 31: ...first into the guide on the carrier Press the cutter downwards into the holders Flip the cutter such that it snaps into place on both sides of the carrier Activate the cutter or perforator in the mar...

Page 32: ...th a soft cloth If the blades are heavily soiled with adhesive the blades must be removed see Re moving the blades on page 33 Hook the blade assembly into the axes Swivel the blade assembly in the pan...

Page 33: ...eposits on the blades using a cloth dampened with label remover Push the lower blade into the holders from above If necessary place the springs 5 back in the spring pockets To insert the upper blade p...

Page 34: ...t the printer slightly Place the base onto the two hooks of the media hub Inserting material Turn the adjustable ring with the arrow to the symbol Pull the margin stop from the media hub Push the mate...

Page 35: ...uster The duster can either be dry or dampened with a mild cleaning agent Remove dust and paper fluff in the printing area with a soft brush or vacuum cleaner It is important to clean the printhead re...

Page 36: ...sure the print mechanism has cooled down To lift the printhead turn the green lever counterclockwise Remove the material and the ink ribbon from the printer Clean the printhead line 1 with a cotton bu...

Page 37: ...ller out of the two holders 2 To do so first strongly pull up the side with the gear Remove the pressure roller Clean the pressure roller using a roller cleaner or replace it Do not use any sharp ob j...

Page 38: ...er 37 Printer transports the labels but they are not printed Ink ribbon not inserted correctly Clean the printhead 36 Insert the ink ribbon correctly 15 Printer only prints every second label The labe...

Page 39: ...in the marking soft ware Restart the print job Cutter jammed Cutter blade does not cut through ma terial but can return to initial position Cancel the print job Clean the cutter blade 32 Cutter block...

Page 40: ...damage Store the device completely with individual parts and accessories Otherwise key com ponents could be missing when restarting the device Disposal WARNING Hazard to operational safety Incorrect...

Page 41: ...o Pcs Pkt Ink ribbon length 50 m width 110 mm color black THERMOMARK RIBBON 110 50 0800687 1 Ink ribbon length 60 m width 110 mm color white TM RIBBON 110 WH 100 0804661 1 Ink ribbon length 300 m widt...

Page 42: ...Order No Pcs Pkt Materials Description Type Order No Pcs Pkt Terminal block markers Markers for terminal blocks attachment method latch ing into universal marker groove latching into flat marker groov...

Page 43: ...particular flexibility for rough sur faces attachment method adhesive EMLF X R 1 Plastic label attachment method adhesive EMLP X R 1 Safety label with special adhesive attachment method adhesive EMLS...

Page 44: ...mm s Print length 5 mm minimum 1000 mm maximum Print width 104 mm maximum Material Outside diameter of the label roll 152 mm maximum Internal core diameter 38 1 mm 76 mm Ink ribbon Length 300 m maxim...

Page 45: ...P HTTP FTP SMTP SNMP TIME NTP Zeroconf SOAP web service Software Marking software CLIP PROJECT marking advanced professional PROJECT complete marking Operating data Voltage 100 V AC 240 V AC 50 60 Hz...

Page 46: ...003 CAN ICES 3 A NMB 3 A A 3 3 GPL code This product includes software code developed by third parties including software code subject to the GNU General Public License GPL or GNU Lesser General Publ...

Page 47: ...mplies with the key requirements of the following direc tives 2011 65 EU Restriction of the use for certain hazardous substances 2014 30 EU EMC Directive electromagnetic compatibility 2014 35 EU Low V...

Page 48: ...THERMOMARK ROLL 2 0 48 52 PHOENIX CONTACT 108716_en_01...

Page 49: ...F FTP 28 I Ink ribbon Inserting Ordering data 41 Inserting label strips in printhead 13 14 Inserting labels 13 Inserting Leporello labels 14 Inserting marker sleeve 13 Inserting material 13 Inserting...

Page 50: ...THERMOMARK ROLL 2 0 50 52 PHOENIX CONTACT 108716_en_01...

Page 51: ...products in your specific application in particular with regard to observing the applicable standards and regulations All information made available in the technical data is supplied without any accom...

Page 52: ...tion It can be downloaded at phoenixcontact net products Subsidiaries If there are any problems that cannot be solved using the documentation please contact your Phoenix Contact subsidiary Subsidiary...

Page 53: ......

Page 54: ...IX CONTACT GmbH Co KG Flachsmarktstra e 8 32825 Blomberg Germany Phone 49 5235 3 00 Fax 49 5235 3 41200 E mail info phoenixcontact com phoenixcontact com PHOENIX CONTACT 2019 02 15 108716_en_01 Order...

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