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Problems and solutions
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7-1
7 Problems and solutions
This section provides a list of possible problems, which may occur when working with the
SAFECONF configuration software and the PSR-TRISAFE-S safety module. The action to
be taken and the way in which the user must respond in order to solve the issue is described
for each individual problem.
The following descriptions are divided into categories that relate to the different sections of
the configuration software.
7.1 General
Table 7-1 Solutions for general problems
Problem Solution
When the SAFECONF safe configuration
software was launched, the installation
check identified a faulty system file.
A corresponding message window is
displayed.
Uninstall the safe configuration software,
then reinstall it by running the setup
program from the installation CD.
The operating system test routine has
identified that you are trying to launch the
SAFECONF configuration software on an
operating system that is not supported.
Install an operating system supported by
SAFECONF (see "System requirements for
the SAFECONF configuration software" on
page 2-15) or consult the technical support
team to find out whether a newer version of
SAFECONF is available, which supports
your current operating system.
An error has occurred (accompanied by a
corresponding message), which cannot be
removed using any of the measures
described here.
Please contact our technical support team.
The SAFECONF safe configuration
software or one of its functions is not
behaving as described in the user
documentation or the online help.
Please contact our technical support team.