Problem
Solution
The SENSEO
\
coffee machine
brews only a
small quantity
of coffee or
no coffee at all
when it is used
for the first
time.
You have not flushed the machine
properly before first use. As a result,
the boiler is not or not completely
filled. Flush the machine properly
(see chapter ‘Preparing the machine
for use’) before you brew another
cup of coffee.
The lid cannot
be closed
properly.
Perhaps a used coffee pod is sticking
to the water distribution disc. If this
is the case, remove the used pod.
The machine
has been stored
in a room that
was not frost-
free.
Contact the Philips Customer Care
Centre in your country.
The SENSEO
\
coffee is not
strong enough.
Make sure that:
you have used the correct number
of pods and have pressed the right
button. Use 1 pod in combination
with the 1-cup pod holder
°
and
the 1-cup button
°
. Use 2 pods
in combination with the 2-cup pod
holder
°°
and the 2-cup button
°°
;
you have placed the coffee
pod(s) properly in the centre of
the pod holder, to prevent water
from escaping along the edge of the
pod(s). When you use two coffee
pods on top of each other, make
sure that the convex sides of both
pods point downwards and press
the pods lightly into the pod holder;
you have not used the same pod
twice by accident;
the coffee in the pod is evenly
distributed;
If you prefer a more robust flavour,
SENSEO
\
coffee pods with a
stronger blend are available.
The SENSEO
\
coffee is too
strong.
If you prefer a milder flavour,
SENSEO
\
coffee pods with a milder
blend are available.
The coffee is
not hot enough.
Do not use cups that are too large,
as they cause the coffee to get cold
more quickly. When you use cups,
make sure they have a capacity of
150ml. When you use a mug, make
sure it has a capacity of 280ml.
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