Lack of suction
No milk being
expressed
° Ensure the pump is correctly assembled and that suction is being created.
° Relax and try again, as expression may improve after practice.
° Refer to the ‘Preparing to Pump’ section on page 7.
Pain in the
breast area
when expressing
° You may be pumping too hard. You do not need to use all the suction the pump
can generate. Try compressing the handle halfway.
° Try holding down the pump handle for 2-3 seconds per compression.
° Consult your health professional or breastfeeding advisor.
Milk is drawn up
the Let-down
Massage Cushion
° Try leaning slightly forward.
° Remove and re-fit the Let-down Massage Cushion to ensure it is firmly
attached and pushed far enough down the center of the funnel.
Cracking or
discoloration
of pump parts
° Avoid contact with antibacterial or abrasive detergents or cleaners as they
can damage the plastic. Combinations of detergents, cleaning products, sanitizing
solution, softened water and temperature fluctuations may, under certain
circumstances, cause the plastic to crack. If this occurs, do not use. The pump bodies
and breast milk containers are dishwasher safe but food colorings may discolor them.
Follow guidelines in ‘Cleaning and sanitizing your Your Pump’ on page 6. Keep the
product out of direct sunlight, as prolonged exposure may cause discolouration.
Lost or broken parts
° Contact Philips AVENT for replacements.
Call 1.800.54.AVENT or visit www.philips.com/AVENT
Pump not responding
to pressing of the
control handle
° Ensure the pump is correctly assembled and switched on with the power indicator
illuminated
GREEN
.
° Make sure the cables between the electric wall socket and the pump are correctly
connected.
Pump light
flashing
RED
° If the pump stops working and the power light is flashing
RED
then a fault has been
detected.
° 3 flashes, delay, 3 flashes, etc – the breast pump has detected a vacuum fault.
Switch off the motor and check tubing and connections for obstructions or
damage.
° 2 flashes, delay, 2 flashes, etc – the breast pump has detected that it is over the
acceptable temperature. Switch off the motor. Ensure unit is not exposed to heat
sources or sitting in direct sunlight. Allow unit to stabilize before trying again.
° Continuous flashing – the pump has detected that the control cable has been
incorrectly fitted/not fitted or the cable is damaged.
° Check that all the pump components have been assembled correctly and that the
white valve is positioned correctly.
° Ensure that the silicone diaphragm and Let-down Massage Cushion are fitted
securely to the pump body and a perfect seal is created, making sure to push the
Let-down Massage Cushion far enough down the center of the funnel.
° Make certain that the tubing connections and control handle are firmly in place.
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Need Help? Call us at 1.800.54.AVENT or visit www.philips.com/AVENT
Troubleshooting Guide
