Ordering accessories
To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.saeco.com/care
.
Maintenance products and type numbers:
- Descaling solution CA6700
- AquaClean filter CA6903
- Brew group grease HD5061
- Coffee oil remover tablets CA6704
- Milk circuit cleaner CA6705
- Maintenance kit CA6707
Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on
www.saeco.com/care
. If you
are unable to solve the problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
Problem
Cause
Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover (Fig. 19). Place a cup under
the dispensing spout to collect rinsing
water.
The machine is in DEMO
mode.
You pressed the standby
button for more than 8
seconds.
Switch the machine off and then on
again with the main switch on the back
of the machine.
The 'coffee grounds
container full' icon
remains displayed.
You emptied the coffee
grounds container while the
machine was switched off.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
You placed back the coffee
grounds container too fast.
Do not place back the coffee grounds
container until the screen prompts you
to put it back.
The machine prompts to
empty the coffee
grounds container even
though the container is
not full.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
Always wait approximately 5 seconds
when you place back the coffee
grounds container. In this way the
coffee grounds counter will be reset to
zero.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds container won't
reset.
18
English
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