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8.Troubleshooting & FAQs

8.  Troubleshooting & 

FAQs

8.1  Troubleshooting

This page deals with problems that can 
be corrected by a user. If the problem 
still persists after you have tried these 
solutions, contact Philips customer 
service representative.

  Common Problems

No Picture (Power LED not lit)

• 

Make sure the power cord is 
plugged into the power outlet and 
into the back of the monitor. 

• 

First, ensure that the power button 
on the front of the monitor is in the 
OFF position, then press it to the 
ON position.

No Picture (Power LED is White)

• 

Make sure the computer is turned 
on. 

• 

Make sure the signal cable is 
properly connected to your 
computer. 

• 

Make sure the monitor cable has 
no bent pins on the connect side. If 
yes, repair or replace the cable. 

• 

The Energy Saving feature may be 
activated

Screen says

  

• 

Make sure the monitor cable 
is properly connected to your 
computer. (Also refer to the Quick 
Start Guide). 

• 

Check to see if the monitor cable 
has bent pins. 

• 

Make sure the computer is turned 
on. 

AUTO button doesn't function

• 

The auto function is applicable only 
in VGA-Analog mode. If the result is 
not satisfactory, you can do manual 
adjustments via the OSD menu.

 

Note

The Auto Function is not applicable in 
DVI-Digital mode as it is not necessary. 

Visible signs of smoke or sparks

• 

Do not perform any troubleshooting 
steps

• 

Disconnect the monitor from mains 
power source immediately for safety

• 

Contact with Philips customer 
service representative immediately.

  Imaging Problems

Image is not centered

• 

Adjust the image position using 
the “Auto” function in OSD Main 
Controls. 

• 

Adjust the image position u sing 
the Phase/Clock of Setup in OSD 
Main Controls. It is valid only in VGA 
mode. 

Image vibrates on the screen

• 

Check that the signal cable is 
properly securely connected to the 
graphics board or PC. 

Vertical flicker appears

• 

Adjust the image using the “Auto” 
function in OSD Main Controls.

• 

Eliminate the vertical bars using 
the Phase/Clock of Setup in OSD 
Main Controls. It is valid only in VGA 
mode.

Summary of Contents for i Series

Page 1: ...www philips com welcome V Line i Line 271V8 272V8 271i8 EN User manual 1 Customer care and warranty 21 Troubleshooting FAQs 25 ...

Page 2: ...he monitor 8 2 3 Remove the Base Assembly for VESA Mounting 11 3 Image Optimization 12 3 1 SmartImage 12 3 2 SmartContrast 13 4 Adaptive Sync 14 5 Technical Specifications 15 5 1 Resolution Preset Modes 19 6 Power Management 20 7 Customer care and warranty 21 7 1 Philips Flat Panel Monitors Pixel Defect Policy 21 7 2 Customer Care Warranty 24 8 Troubleshooting FAQs 25 8 1 Troubleshooting 25 8 2 Ge...

Page 3: ... may result in discoloration and damage to the monitor Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor s electronics Do not block the ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily accessible If turning off the monitor by detaching the power cable or DC power cord wait for 6 seconds befo...

Page 4: ...f you are not going to use it for an extensive period of time Unplug the monitor if you need to clean it with a slightly damp cloth The screen may be wiped with a dry cloth when the power is off However never use organic solvent such as alcohol or ammonia based liquids to clean your monitor To avoid the risk of shock or permanent damage to the set do not expose the monitor to dust rain water or ex...

Page 5: ... your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual have been followed 1 2 Notational Descriptions The following subsections describe notational conventions used in this document Notes Cautions and Warnings Throughout this guide ...

Page 6: ...been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s ...

Page 7: ...ster your product and get support at www philips com welcome S line 2 0 2 0 T O P V i c t o r y I n v e s t m e n t s L t d All rights reserved Unauthorized duplication is a violation of applicable laws M ade an d p r i n t e d i n C h i n a V e r s i o n This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the...

Page 8: ...71V8L 1 2 3 4 5 1 AC power input 2 HDMI input 3 VGA input 4 Audio output 5 Kensington anti theft lock 271V8LA 1 2 3 4 5 6 1 AC power input 2 HDMI input 3 VGA input 4 Audio input 5 Audio output 6 Kensington anti theft lock 272V8A 1 2 3 4 5 6 7 1 AC power input 2 DisplayPort input 3 HDMI input 4 VGA input 5 Audio input 6 Earphone output 7 Kensington anti theft lock ...

Page 9: ...t to PC 1 Connect the power cord to the back of the monitor firmly 2 Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete ...

Page 10: ...ange the signal input source Return to previous OSD level SmartImage There are multiple selections Standard Internet Game EasyRead LowBlue Mode 271V8LA 272V8A 272V8LA 7 6 2 5 4 3 1 Switch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustment Adjust the OSD menu Adjust the speaker volume Change the signal input source Return to previous OSD level SmartImage There are multiple se...

Page 11: ...ter Fastest Off Main menu Sub menu Picture OSD Setting Setup Language Color Input Brightness Contrast Horizontal Vertical Transparency OSD Time Out H Position Auto V Position Phase Clock Reset Information Color Temperature sRGB VGA HDMI 1 4 DisplayPort 272V8A 272V8LA SmartResponse SmartContrast Gamma 271V8 271V8L 271i8 271V8LA 272V8A 272V8LA Pixel Orbiting On Off On Off On Off On Off On Off Pictur...

Page 12: ... is displayed on screen Use 1920 1080 for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 20 Warning To avoid potential screen damage such as panel peeling ensure that the monitor does not tilt downward by more than 5 degrees Do not press the screen while adjusting the angle of the monitor Grasp only the be...

Page 13: ...e base stand away from the base column 2 1 3 Press the release button to detach the base column 3 Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100mm 5 0 90 Display design may differ from those illustrated Warning To avoid potential screen damage such as panel peeling ensure that the ...

Page 14: ... displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among Standard Internet Game EasyRead LowBlue Mode 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation There are multiple selections Standard Internet Game EasyRead LowBlu...

Page 15: ...amically analyzes displayed content and automatically optimizes a Monitor s contrast ratio for maximum visual clarity and viewing enjoyment stepping up backlighting for clearer crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds Why do I need it You want the very best visual clarity and viewing comfort for every type of content SmartContrast dynamica...

Page 16: ...rames per second are reduced with v sync too AMD Adaptive Sync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready leaving gamers with unbelievably smooth responsive tearing free games Followed by the graphic card that are compatible Operating system Windows 10 8 1 8 7 Graphic Card R9 290 300 Series R7 260 Series AMD Radeon R9 300 Ser...

Page 17: ...quency 30kHz 85kHz sRGB YES Flicker Free YES LowBlue Mode YES EasyRead YES Adaptive Sync YES Connectivity Signal Input Output 271V8 271V8L 271V8LA 271i8 VGA x 1 HDMI x 1 272V8A 272V8LA VGA x 1 HDMI x 1 DisplayPort x 1 Input Signal Separate Sync Sync on Green Audio In Out 271V8 271i8 HDMI audio out 271V8L Audio out 271V8LA 272V8LA Audio in Audio out 272V8A Audio in Earphone output Convenience Built...

Page 18: ...ower Supply Built in 100 240V AC 50 60Hz Power 271V8L 271V8LA Consumption AC Input Voltage at 100VAC 60Hz AC Input Voltage at 115VAC 60Hz AC Input Voltage at 230VAC 50Hz Normal Operation 23 5 W typ 23 3 W typ 23 2 W typ Sleep Standby mode 0 3 W 0 3 W 0 3 W Off mode 0 3 W 0 3 W 0 3 W Heat Dissipation AC Input Voltage at 100VAC 60Hz AC Input Voltage at 115VAC 60Hz AC Input Voltage at 230VAC 50Hz Nor...

Page 19: ...on AC Input Voltage at 100VAC 60Hz AC Input Voltage at 115VAC 60Hz AC Input Voltage at 230VAC 50Hz Normal Operation 83 62 BTU hr typ 83 62 BTU hr typ 83 62 BTU hr typ Sleep Standby mode 1 71 BTU hr 1 71 BTU hr 1 71 BTU hr Off mode 1 02 BTU hr 1 02 BTU hr 1 02 BTU hr Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240V AC 50 60Hz Dimensions Product with...

Page 20: ...ric pressure operation 700 to 1060hPa Temperature range Non operation 20 C to 60 C Relative humidity Non operation 10 to 90 Atmospheric pressure Non operation 500 to 1060hPa Environmental and energy ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Cabinet Color White Black Finish Texture Note This data is subject to change without notice Go to www philips com support ...

Page 21: ...4 35 00 640x480 66 67 37 86 640x480 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 65 29 1680x1050 59 95 67 50 1920x1080 60 00 83 89 1920x1080 74 97 Note Please notice that your display works best at native resolution of 1920 x 1080 For best display qua...

Page 22: ...Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 23 3 W typ 27 8 W Max White Sleep Standby mode OFF No No 0 3 W White blink Off mode OFF 0 3 W OFF 272V8A Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 26 5 W typ 35 3 W Max White Sleep Standby mode OFF No No 0 3 W White blink Off mode OFF 0 3 W OFF 272...

Page 23: ...be defective Furthermore Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide Sub pixels pixels Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are ...

Page 24: ...ixel or sub pixel defects exceeding the tolerances listed in the following tables Two adjacent lit sub pixels Red Blue Purple Red Green Yellow Green Blue Cyan Light Blue Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black ...

Page 25: ...otal bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 or 2 adjacent sub pixel defects 1 dot defe...

Page 26: ...pair and return service however the user will be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer ...

Page 27: ...art Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any trou...

Page 28: ...onitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after imaging or ghost imaging symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appear...

Page 29: ...rivers inf and icm Ans These are the driver files for your monitor Follow the instructions in your user manual to install the drivers Your computer may ask you for monitor drivers inf and icm files or a driver disk when you first install your monitor Follow the instructions to insert the companion CD ROM included in this package Monitor drivers inf and icm files will be installed automatically Q4 ...

Page 30: ...to any PC workstation or Mac Ans Yes All Philips LCD monitors are fully compatible with standard PCs Macs and workstations You may need a cable adapter to connect the monitor to your Mac system Please contact your Philips sales representative for more information Q10 Are Philips LCD monitors Plug and Play Ans Yes the monitors are Plug and Play compatible with Windows 10 8 1 8 7 Mac OSX Q11 What is...

Page 31: ...st display please use this resolution Q13 How to unlock lock my hot key Ans Please press for 10 seconds to unlock lock the hot key by doing so your monitor pops out Attention to show the unlock lock status as shown below illustrators Q14 Where can I find Important Information manual mentioned in EDFU Ans Important Information manual can be download on the Philips website support page ...

Page 32: ...e responsibility of Top Victory Investments Ltd and Top Victory Investments Ltd is the warrantor in relation to this product Philips and the Philips Shield Emblem are regis tered trademarks of Koninklijke Philips N V and are used under license Specifications are subject to change without notice Version M827xV1T ...

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