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8 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at www.
philips.com/support.
Main unit
The buttons on the SoundBar do not work.
• Disconnect the SoundBar from the power
supply for a few minutes, then reconnect.
Sound
No sound from SoundBar speakers.
• Connect the audio cable from your
SoundBar to your TV or other devices.
However, you do not need a separate
audio connection when the SoundBar and
TV are connected through
HDMI ARC
connection.
• Reset your SoundBar to its factory settings.
• On the remote control, select the correct
audio input.
• Make sure that the SoundBar is not muted.
Distorted sound or echo.
• If you play audio from the TV through the
SoundBar, make sure that the TV is muted.
Audio and video are not synchronized.
• Press
AUDIO SYNC +/-
to synchronize
the audio with the video.
Error message is displayed on the display
panel.
• When "ERROR" is displayed, it indicates
that an input audio format is not
supported.
• When "USB ERROR" is displayed, it
indicates that the connected USB device is
not supported.
• When "HDMI ARC" blinks, it indicates
that the connected TV is not HDMI ARC
compliant or an unsupported audio format
is detected.
Bluetooth
A device cannot connect with the SoundBar.
• The device does not support the
compatible profiles required for the
SoundBar.
• You have not enabled the Bluetooth
function of the device. See the user manual
of the device on how to enable the
function.
• The device is not correctly connected.
Connect the device correctly.
• The SoundBar is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a connected
Bluetooth device is poor.
• The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove
any obstacle between the device and the
SoundBar.
The connected Bluetooth device connects and
disconnects constantly.
• The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove
any obstacle between the device and the
SoundBar.
• Turn off Wi-Fi function on the Bluetooth
device to avoid interference.
• For some Bluetooth, the Bluetooth
connection can be deactivated
automatically to save power. This does not
indicate any malfunction of the SoundBar.
NFC
A device cannot connect with the SoundBar
via NFC.
7 Product
specifications
Note
•
Specifications and design are subject to change without
notice.
Amplifier
• FTC total output power: 40W
• Left + Right: 25W (1%THD, 8ohm,
120Hz-20kHz)
• Subwoofer: 15W (1%THD, 4ohm,
30Hz-80Hz)
• RMS Total output power: 120W RMS (+/-
0.5 dB, 10% THD)
• Frequency response: 20 Hz-20 kHz / ±3
dB
• Signal-to-noise ratio: > 65 dB (CCIR) /
(A-weighted)
• Input sensitivity:
• AUX: 900 mV
Audio
• S/PDIF Digital audio input:
• Coaxial: IEC 60958-3
• Optical: TOSLINK
USB
• Compatibility: Hi-Speed USB (2.0)
• Class support: USB Mass Storage Class
(MSC)
• File system: FAT16, FAT32, NTFS
• Supports MP3 and WMA file formats
• Sampling frequency:
• MP3: 8 kHz, 11 kHz, 12 kHz, 16 kHz, 22
kHz, 24 kHz, 32 kHz, 44.1 kHz, 48 kHz
• WMA: 44.1 kHz, 48 kHz
• Constant bit rate:
• MP3: 8 kbps-320 kbps
• WMA: 32 kbps-192 kbps
• Version:
• WMA: V7, V8, V9
Bluetooth
•
Bluetooth profiles: A2DP, AVRCP
•
Bluetooth version: 3.0 + EDR
Main unit
•
Power supply:
• Model (Philips AC power adapter):
DYS602-210309W; AS650-210-AA309
• Input: 100-240 V~, 50/60 Hz 1.5 A
• Output: 21V , 3.09A
•
Standby power consumption: ≤ 0.5 W
• Speaker impedance
• Woofer: 8 ohm
• tweeter: 16 ohm
• Speaker drivers: 2 x (90mm/3.5" x
34mm/1.3") 2 x 31mm/1.2"
tweeter
•
Dimensions (WxHxD): 843 x 52 x 60 mm
•
Weight: 1.4 kg
Subwoofer
• Power supply: 110-240 V~, 50-60 Hz
• Power consumption: 20 W
• Standby power consumption: ≤ 0.5 W
• Impedance: 4 ohm
• Speaker drivers: 1 x 165 mm (6.5") woofer
• Dimensions (WxHxD): 226 x 251 x 306
mm
• Weight: 3.9 kg
Remote control batteries
• 1 x AAA-R03-1.5 V
