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OLED Screen Care
OLED Display is state of the art technology and
combined with our Picture Quality Engine it has won
an outstanding number of awards. To ensure that
your TV always offers the best possible performance,
it will sometimes perform a display clean-up process
while in standby.
If you never put your TV in standby, you will regularly
be notified by on screen messages that the display
needs to execute this clean-up process. Please
always follow those instructions. Repeatedly
postponing this process may result in image retention,
which may void your warranty.
Your TV should be left in standby in order to execute
the cleaning process in the background.
We also recommend that you avoid continuously
displaying static images or static parts in moving
images (like news ticker bar, soccer scores, game
HUDs...).
TV Display refreshing
To protect the screen, OLED TV need refreshing
process over time.
There are 2 types of refreshing process:
• Normal refreshing: This will take place automatically
and it takes a few minutes with TV in standby mode.
• Deep refreshing: This will take a few minutes and
need to be triggered by consumer. During the
process, a white color horizontal line will appear on
screen for a while.
To allow OLED TV to perform refreshing properly,
please adhere to the following:
• For normal refreshing process to take place
automatically, always use remote control to switch off
TV and keep the TV power plugged.
• When normal refreshing message is shown on TV
screen, follow the onscreen recommended
instructions.
• For deep refreshing process, it can be activated
manually via
Settings
>
General settings
>
Advanced
>
OLED screen settings
>
Clear residual
image
. A reminder message can also be shown on TV
to request user to perform deep refreshing, please
follow instructions and keep TV power plugged to
allow the whole process complete. It will take a few
minutes. The deep refreshing process shall only be
done when residual image is seen on screen even
after 8 hours standby. Manually performing
Clear
residual image
too often may reduce OLED display
life time. However, it is important to allow the refresh
cycles, when requested by the TV.
• Do not touch or apply pressure on TV screen during
the refreshing process.
• Always use remote control to switch off TV and keep
the TV power plugged on when refreshing is triggered.
* Note
: In order to enjoy the best picture quality this
process is essential. If the unit demonstrably did not
have the chance to complete a refreshing process on
a regular basis, we cannot accept any returns, repairs,
exchanges or warranty claims on behalf of image
residual phenomenon within and/or out of the
warranty period. This is also the case when the TV is
used predominantly for gaming with static content on
the screen, the TV is only used for watching news
channels (with static news ticker bars) or other similar
use cases that implication-wise bear an increased risk
for sustaining burn-in effects. This is not in scope of
the warranty.
Special Care for OLED TV
Organic LED (OLED) may experience on-screen
image retention (due to the characteristics of the
material), when an image is continuously displayed
for a long period of time or the same image is
repeatedly displayed. So it is strongly recommended
to follow the instructions to take care of OLED TV:
• Do not display any still image continuously or
display the same image for more than 10 minutes.
• Recommend to use
Standard
,
HDR Natural
or
Dolby Vision Dark
as picture style in normal home
viewing condition.
• Recommend to use OLED
Contrast
setting 50 or
below in picture settings when playing Game or
watching TV programs with logos or clocks on any
parts of the screen.
• Switch off On Screen Display (e.g. the home menus)
of TV application program when not used.
• Switch off On Screen Display from connected
external video devices (e.g. DVD player). For details,
refer to the instruction manuals for the connected
devices.
• Avoid displaying video with bright colors (including
white), text, clocks or logos on any parts of the screen
for a long time.
• Use
Wide screen
or
Fill screen
as picture format
option (see TV picture settings).
• Always watch video in full screen instead of a small
window on TV screen. (e.g. video in internet browser
page)
• Do not attach any sticker or label on the OLED panel
to reduce the chance of image residual phenomenon.
Displaying a still image for a prolonged period of time
may cause an image sticking. This phenomenon is
normal character for OLED panel and does not
represent a defect of the TV. Avoid displaying a fixed
image on the TV screen for an extended length of
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