Philips 19P4 User Manual Download Page 1

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19P4

EN User manual

Customer care and warranty

Troubleshooting & FAQs

Summary of Contents for 19P4

Page 1: ...www philips com welcome 19P4 EN User manual 1 Customer care and warranty 33 Troubleshooting FAQs 39 ...

Page 2: ...Mounting 8 3 Image Optimization 9 3 1 SmartImage 9 3 2 SmartContrast 10 3 3 Philips SmartControl Premium 10 3 4 SmartDesktop Guide 17 4 Technical Specifications 22 4 1 Resolution Preset Modes 24 5 Power Management 25 6 Regulatory Information 26 7 Customer care and warranty 33 7 1 Philips Flat Panel Monitors Pixel Defect Policy 33 7 2 Customer Care Warranty 35 8 Troubleshooting FAQs 39 8 1 Troubles...

Page 3: ...cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation ...

Page 4: ...r or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instr...

Page 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Page 6: ...stallation Package contents 2014 使用产品前请阅读使用说明保留备用 user s manual VGA DVI Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Snap in the base in the VESA mount area Audio Depends on the country ...

Page 7: ... monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Description of the control buttons 7 6 2 5 4 3 1 Switch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustment...

Page 8: ...ork your way around the different adjustments later on Main menu Sub menu Picture OSD Settings Setup Language Color Audio Audio In DisplayPort Input Brightness Contrast Horizontal Vertical Transparency OSD Time Out Auto V Position Phase Clock Resolution Notification Reset Information English Deutsch Español Ελληνική Français Italiano Maryar Nederlands Português Português do Brazil Polski Русский S...

Page 9: ...on 1280 1024 60 Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1280 1024 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 20 5 Swivel Height adjustment Pivot 65 65 130mm 90 0 ...

Page 10: ... follow the instructions below to avoid any possible damage or injury 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 While keeping the release button pressed tilt the base and slide it out Note This monitor accepts a 100mm x 100mmVESA Compliant mounting interface 100mm 100mm ...

Page 11: ...ss to launch the SmartImage on screen display 2 Keep pressing to toggle among Office Photo Movie Game Economy and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press OK to make confirmation 4 When SmartImage is enabled the sRGB scheme is disabled automatically To use sRGB you need to disable SmartImage with the button at the front bezel of your monitor ...

Page 12: ...e of your monitor How does it work When you activate SmartContrast it will analyse the content you are displaying in real time to adjust colors and control backlight intensity This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games 3 3 Philips SmartControl Premium The new SmartControl Premium software by Philips allows you to contro...

Page 13: ...esolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation Color menu Color Menu allows you to adjust RGB Black Level White Point Display Gamma Calibration SmartImage and SmartKolor You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Page 14: ...ibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen ...

Page 15: ...is set SmartContrast and SmartResponse are enabled Eco Power menu Options menu Options Preferences Will only be active when selecting Preferences from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Displays current preference settings A checked box enables the feature The check box is a toggle Enable Context Menu on desktop is c...

Page 16: ...rol Premium is either from the desktop short cut or from the program file Any preset set to run at startup will not load when this box is unchecked Disabled Enable transparency mode Windows 7 8 8 1 Vista XP Default is 0 Opaque Options Audio Will only be active when selectingVolume from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are availa...

Page 17: ... go into Theft Deterrence mode After creating PIN theTheft Deterrence pane will indicateTheft Deterrence Enabled and provide PIN Options button Theft Deterrence Enabled is displayed Disable Theft Deterrence Mode opens pane screen on next page PIN Options button only available after user creates PIN button opens secure PIN web site Help menu Help User Manual Will only be active when selecting User ...

Page 18: ...lp Access to User Manual file Open User Manual file using the default browser window Technical Support Displays the tech support page Check for Update Takes the user to PDI Landing and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl Premium To run SmartControl Pre...

Page 19: ...hlighted Note If the outline of the region is not visible when dragging the window Show windows contents while dragging is disabled To enable 1 In Control Panel click System 2 Click Advanced system settings For Vista Win7 8 8 1 OS this is located on the left sidebar 3 In Performance section click Settings 4 In the box check Show window contents while dragging and click OK Other alternative path Vi...

Page 20: ...ly change to any of the partitions shown in the drop down Note If more than one display is attached the user can select the targeted display to change the partition The highlighted icon represents the current active partition Identify Partition Displays the outline grid on the desktop for the current parti tion Align On Align Off Enables disables the drag and drop auto align feature Exit Closes De...

Page 21: ...ove the selected window to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Partition Displays the outline grid on the desktop for the current parti tion Align On Align Off Enables disables the drag and drop auto align feature ...

Page 22: ...cal Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partition 2 3 on bottomFor 270 Partition 1 on bottom Partition 2 3 on top Vertical Split Right Assesses the screen resolution and divides the display into two vertical regions the r...

Page 23: ...horizontal regions the bottom region is single the top region is spilt into two evenly sized regionsFor 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Partition 3 on right sideVertical Even Split Assesses the screen resolution and divides the display into four evenly sized regions ...

Page 24: ... kHz 83 kHz sRGB YES Connectivity Signal Input DVI Digital VGA Analog DisplayPort USB USB 2 0x4 Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience Built in speakers 1 5W x 2 User Convenience OSD Languages English Deutsch Español Ελληνική Français Italiano Maryar Nederlands Português Português Brazil Polski Русский Svenska Suomi Türkçe Čeština Українська 简体中...

Page 25: ...ch 0 BTU hr 0 BTU hr 0 BTU hr Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240VAC 50 60Hz Dimension Product with stand WxHxD 404X513X220 mm Product without stand WxHxD 404X346X61 mm product with Packaging WxHxD 465X400X280 mm Weight Product with stand 5 250 kg Product without stand 3 116 kg Product with packaging 7 153 kg Operating Condition Tempera...

Page 26: ... 1024 60 Hz analog input 1280 x 1024 60 Hz digital input Recommended Resolution 1280 x 1024 60 Hz digital input H freq kHz Resolution V freq Hz 31 47 720x400 70 09 31 47 640x480 59 94 35 00 640x480 66 67 37 86 640x480 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 44 77 1280x720 59 86 63 89 1280x1024 60 02 79 98 1280x1024 75 03 Note Plea...

Page 27: ...able shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 21 6W typ 36 9W Max White Sleep Standby OFF No No 0 3W typ White blink Switch Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1280 x 1024 Contrast 50 Br...

Page 28: ...imum three year availability of spare parts Product takeback Packaging Limits on hazardous substances in product packaging Packaging prepared for recycling Ergonomic User centered design Visual ergonomics in products with a display Adjustability for user comfort displays headsets Acoustic performance protection against sound spikes headsets and fan noise projectors computers Ergonomically designed...

Page 29: ...f primary materials Reduce use of toxic materials Avoid the disposal of hazardous waste EPEAT S requirement that all registered products meet ENERGY STAR s energy efficiency specifications means that these products will consume less energy throughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 20 10 A12 2011 Safety r...

Page 30: ...h the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or sho...

Page 31: ... l usage du présent équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached prot...

Page 32: ...art von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 nur original Ersatzteile verwendet werden 3 bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird Aus ergonomischen Gründen wird empfohlen die Grundfar...

Page 33: ... fuse cover and fuse 2 Fit new fuse which should be a BS 1362 5A A S T A or BSI approved type 3 Retit the fuse cover If the fitted plug is not suitable for your socket outlets it should be cut off and an appropriate 3 pin plug fitted in its place If the mains plug contains a fuse this should have a value of 5A If a plug without a fuse is used the fuse at the distribution board should not be greate...

Page 34: ...量部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 Cr6 多溴联苯 PBB 多溴二苯醚 PBDE 外壳 O O O O O O 液晶显示屏灯管 X O O O O O 电路板组件 X O O O O O 电源适配线 X O O O O O 电源线连接线 X O O O O O 电路板组件包括印刷电路板及其构成的零部件如电阻电容集成电路连接器等 O 表示该有毒有害物质在该部件所有均质材料中的含量均在GB T26572 2011规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出GB T26572 2011规定的限量要求但是上表中打 X 的部件符合欧盟RoHS 法规要求属于豁免的部分环保使用期限此标识指期限十年电子信息产品中含有的有毒有害物质或元素在正常使用的条件下不会发生外泄或突变电子信息产品用户使用该电子...

Page 35: ...s for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pi...

Page 36: ... flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark s...

Page 37: ... Mainteq 33 082161 1658 0 09 Mon to Fri 9am 6pm Germany RTS 49 01803 386 853 0 09 Mon to Fri 9am 6pm Greece Alman 30 00800 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 ...

Page 38: ...Net LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and 386 1 530 08 24 the republic of Belarus N A Service...

Page 39: ...7 Mon Fri 9 00am 5 30pm Indonesia PT CORMIC SERVISINDO PERKASA 62 21 4080 9086 Customer Hotline 62 8888 01 9086 Customer Hotline Mon Thu 08 30 12 00 13 00 17 30 Fri 08 30 11 30 13 00 17 30 Korea Alphascan Displays Inc 1661 5003 Mon Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon Fri 8 15am 5 00pm Sat 8 30am 12 30am Pakistan TVONICS Pakistan 92 213 6030100 Sun Thu 10 ...

Page 40: ...8 00 12 00 Philippines EA Global Supply Chain Solutions Inc 02 655 7777 6359456 Mon Fri 8 30am 5 30pm Armenia Azerbaijan Georgia Kyrgyzstan Tajikistan Firebird service centre 97 14 8837911 Sun Thu 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon Fri 09 00 18 00 Turkmenistan Technostar Service Centre 99312 460733 460957 Mon Fri 09 00 18 00 Japan フィリップスモニターサポートセンター 0120 0...

Page 41: ...s turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the monitor from mains power source immediately for s...

Page 42: ...ormal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and contact Philips customer service representative 8 2 SmartControl Premium FAQs Q1 I...

Page 43: ...onitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1280 x 1024 60 Hz Unplug all cables then connect your PC to the monitor that you used previously In the Windows Start Menu select Settings Control Panel In the Control Panel Window select the Display icon Inside the Display Control Panel select the Settings tab Under the setting t...

Page 44: ...option Color then press OK to enter color setting there are three settings as below 1 ColorTemperature The six settings are 5000K 6500K 7500K 8200K 9300K and 11500K With settings in the 5000K range the panel appears warm with a red white color tone while a 11500K temperature yields cool bluewhite toning 2 sRGB This is a standard setting for ensuring correct exchange of colors between different dev...

Page 45: ...e your monitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Warning Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty ...

Page 46: ...l rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M419PQE1T ...

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