Philips Pixel Defect Policy
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Philips' Flat Panel Monitors Pixel Defect Policy
Philips strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing
processes and practice stringent quality control. However, pixel or subpixel defects on the TFT LCD panels used in flat
panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel
defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced
under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each
type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT LCD panel
must exceed these acceptable levels. For example, no more than 0.0004% of the subpixels on a 15" XGA monitor
may be defective. Additionally, because some types or combinations of pixel defects are more noticeable than others,
Philips sets even higher quality standards for those.
Pixels and Subpixels
A pixel, or picture element, is composed of three subpixels in the primary colors of red, green and blue. Many pixels
together form an image. When all subpixels of a pixel are lit, the three colored subpixels together appear as a single
white pixel. When all are dark, the three colored subpixels together appear as a single black pixel. Other combinations
of lit and dark subpixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and subpixel defects appear on the screen in different ways. There are two categories of pixel defects and
several types of subpixel defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or subpixels that are always lit or "on". These are the types of
bright dot defects:
Philips Pixel Defect Policy
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