Pfeiffer Vacuum PrismaPro QMA 250 F1, Translation Of The Original

Page: 62 / 88

Symptom / malfunction messag-
es
Possible causes Remedy
No communication to the host com-
puter
IP address of the PrismaPro is
not compatible with the network
● Change the IP address of the PrismaPro.
PrismaPro communication con-
nection (Port 80) is not open on
the host computer
● Open Port 80 on the host computer.
● Change the communication port of the Pris-
maPro.
Faulty cable connection ● Make sure that all cables are connected to
the correct connections.
Ethernet card of the host com-
puter is faulty
● Replace the Ethernet card of the host com-
puter.
Ethernet interface of the elec-
tronic unit (QME) is faulty
● Contact Pfeiffer Vacuum Service .
Communication error (DSP)
(DSP communication error) Incorrect DSP response detect-
ed
● Reset the electronic unit (QME) by switch-
ing off.
Error in the electronic unit (QME) ● Contact Pfeiffer Vacuum Service .
Communication error (DEC)
(DEC communication error) Incorrect DEC response detect-
ed
● Reset the electronic unit (QME) by switch-
ing off.
Error in the electronic unit (QME) ● Contact Pfeiffer Vacuum Service .
DDS error Error in the electronic unit (QME) ● Contact Pfeiffer Vacuum Service .
Tbl. 15: System and communication errors
10.1.2 Remedying hardware errors
Symptom / malfunction messages Possible causes Remedy
Emission error at cold or warm start
It is not possible to start/maintain the
specified emission current
(Emission error)
Insufficient vacuum ● Ensure that the pressure is below the maximum
operating pressure: < 5 × 10
-4
hPa.
Defective analyzer fila-
ment (open or short-
circuited)
● Check the ion source elements and analyzer ele-
ments for short-circuit and insulation.
● Ensure that the wiring screws are securely fas-
tened.
● Replace the filament unit, the ion source or the
analyzer.
Electronic unit (QME) not
attached to the analyzer
correctly
● Make sure that the electronic unit (QME) has
been completely pushed onto the analyzer .
● Ensure that the contacts are straight and are not
bent or damaged.
Incorrect analyzer operat-
ing voltage
● Check that all settings are correct.
● Use the settings from the test report for orienta-
tion.
Error in the electronic unit
(QME)
● Contact Pfeiffer Vacuum Service .
Anode voltage error
It is not possible to start/maintain the
specified anode voltage
(Anode error)
Analyzer defective, anode
short-circuited
● Check the ion source elements and analyzer ele-
ments for short-circuit and insulation.
● Ensure that the wiring screws are securely fas-
tened.
● Ensure that the flange or the pipe features an in-
ner diameter of ≥ 37 mm, preferably > 39 mm.
● Replace the analyzer.
Error in the electronic unit
(QME)
● Contact Pfeiffer Vacuum Service .
Cathode voltage error
It is not possible to start/maintain the
specified cathode voltage
(Cathode/EE error)
Analyzer defective, fila-
ment short-circuited
● Check the ion source elements and analyzer ele-
ments for short-circuit and insulation.
● Ensure that the flange or the pipe features an in-
ner diameter of ≥ 37 mm, preferably > 39 mm.
● Repair or replace the analyzer.
Error in the electronic unit
(QME)
● Contact Pfeiffer Vacuum Service .
Malfunctions
62/86