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Service
10 Service
Pfeiffer Vacuum offers first-class service!
• Maintenance/repairs on the spot by Pfeiffer Vacuum field service
• Maintenance/repairs in the nearby service center or service point
• Fast replacement with exchange products in mint condition
• Advice on the most cost-efficient and quickest solution
Detailed information and addresses at:
www.pfeiffer-vacuum.net (Service)
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Maintenance and repairs in the Pfeiffer Vacuum ServiceCenter
The following steps are necessary to ensure a fast, smooth servicing process:
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Download the RMA
1)
form and contamination declaration.
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Fill in the RMA form and send it by fax or e-mail to your service address.
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Enclose the RMA confirmation of receipt from Pfeiffer Vacuum in the shipment.
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Fill in the contamination declaration and enclose it in the shipment (required!).
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Dismantle all accessories.
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Drain operating fluid/lubricant.
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Drain cooling medium, if used.
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Send the pump or unit in its original packaging if at all possible.
Returning contaminated vacuum pumps
Units which are microbiologically, explosively or radioactively contaminated will
not be accepted by Pfeiffer Vacuum as a matter of principle. Hazardous substances
are substances and compounds in accordance with the hazardous goods directive
(current version). Should pumps be contaminated or the contamination declara-
tion be missing, Pfeiffer Vacuum will decontaminate the pumps at your cost.
Returning contaminated pumps or units
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Neutralise the pump/unit by flushing it with nitrogen or dry air.
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Close off all openings so that they are air-tight.
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Seal the pump/unit in suitable protective film.
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Only return the pump/unit in a suitable and sturdy transport container.
All service orders are carried out exclusively according to our repair conditions for
vacuum units and components.
1)
RMA: Return Material Authorization
