Pfeiffer Vacuum ACP 28 CP, Operating Instructions Manual

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10 Service solutions from Pfeiffer Vacuum
We offer first class service
Long vacuum component service life, coupled with low downtimes, are clear expectations that you have
of us. We satisfy your needs with capable products and outstanding service.
We are consistently striving to perfect our core competence, service for vacuum components. And our
service is far from over once you’ve purchased a product from Pfeiffer Vacuum. It often enough really
just begins then. In proven Pfeiffer Vacuum quality, of course.
Our professional sales engineers and service technicians stand ready to provide hands-on support to
you worldwide. Pfeiffer Vacuum offers a complete portfolio of service offerings, ranging from
genuine
spare parts right through to service agreements .
Take advantage of Pfeiffer Vacuum Service
Whether for preventative on-site service from our field service, fast replacement with as-new replace-
ment products or repair in a
Service Center close to you; you have various options for upholding your
equipment availability. Detailed information and addresses can be found on our website in the Pfeiff-
er Vacuum Service section.
Advice on the optimum solution is available from your Pfeiffer Vacuum contact partner .
For quick and smooth handling of the service process, we recommend the following steps:
1. Download the current form templates.
─ Declaration of Service Request
─ Service Request
─ Declaration of Contamination
a. Dismantle all accessories and keep them (all external mounted parts as valve, inlet
screen, etc.).
b. Drain the operating fluid/lubricant as necessary.
c. Drain the cooling medium as necessary.
ANFORDERUNG SERVICE
ERKLÄRUNG KONTAMINIERUNG
2. Fill out the service request and the declaration of contamination.
3. Send the forms via email, fax or post to your local Service Center .
4. You will receive a response from Pfeiffer Vacuum.
Sending of contaminated products
No units will be accepted if they are contaminated with micro-biological, explosive or radioactive sub-
stances. If products are contaminated or if the declaration of contamination is missing, Pfeiffer Vacuum
will contact the customer before starting maintenance. In addition, depending on the product and the
level of contamination
additional decontamination costs may be required.
Service solutions from Pfeiffer Vacuum
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