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Frequently Asked Questions
How do I know the
battery in the Receiver
Collar is still working?
• Turn the Receiver Collar OFF and then ON to check
the battery status. If no lights are observed, the battery
needs to be replaced.
• Take the Receiver Collar off your pet and walk into the
Boundary Zone. The Receiver Collar should tone. If not,
replace the battery.
What do I do if my
pet’s neck becomes red
and irritated?
• This condition is due to the Contact Points irritating
the skin. Discontinue use of the Receiver Collar for a
few days. If the condition persists beyond 48 hours,
see your veterinarian. Once the skin returns to normal,
replace the Receiver Collar and monitor the skin
condition closely.
Can I attach a leash to the
Receiver Collar?
• No. This can result in pulling the Contact Points too
tightly against your pet’s neck. Attach a leash to a
separate, non-metallic collar positioned above the
Receiver Collar.
Why does my Receiver
Collar have a Tone
Only mode?
• The Tone Only mode can be used in training your pet
to his boundary or for well-trained pets that no longer
require Static Correction.
