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Troubleshooting
The Deluxe Bark Control
Collar does not spray.
•
Ensure that the battery is properly installed.
•
Replace the battery.
•
Ensure unit is on.
•
Ensure the Spray Nozzle is not clogged.
Note: See “Tips and Maintenance” section.
•
Refill the unit with the Unscented Spray.
•
If the Bark Control Collar still does not spray, contact the
Customer Care Centre.
My Deluxe Bark Control
Collar sprays, but my dog
keeps barking (does not
respond to the burst of
spray).
•
Tighten the Deluxe Bark Control Collar.
•
Check to make sure the Spray Nozzle points towards the
dog’s snout.
•
Make sure your dog’s hair does not block the spray. If so,
trim the hair so the spray can reach the snout area.
•
If your dog still does not respond, contact the Customer
Care Centre.
When I try to refill the unit
with the Unscented Spray,
the spray leaks out around
the Spray Nozzle.
•
Hold the Unscented Spray can upright. If it is held at an
angle, it will not create a good seal.
•
Press firmly on the Unscented Spray can to create a
good seal.
•
If the spray continues to leak, contact the Customer Care
Centre.
I have refilled the Deluxe
Spray Bark Control Collar
and the yellow LED contin-
ues to flash.
•
Ensure the spray counter has been reset.
Note: See “To Fill and Refill the Unscented Spray” section.
•
If the yellow LED continues to flash after the spray counter
has been reset, contact the Customer Care Centre.
