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The fountain must be cleaned on a regular basis 

to continue working normally!

FILTERS: CHANGE EVERY 2 to 4 WEEKS

FOUNTAIN:  CLEAN ONCE A WEEK

1)  Filters should be changed every two to four weeks. Replace filters 

more frequently when using the fountain for multiple pets or pets that 
produce a lot of saliva.

2)  Filters are an added feature of the fountain. Their use is not required 

for normal operation, but they improve the water’s freshness and 
fountain’s cleanliness. 

3)  Filters may be rinsed out when the fountain is cleaned. 

Never wash 

the filter with soapy water, as the soap residue will seep into the 
filter and cannot be removed. Only rinse the filter with water.

4)  To purchase replacement filters, visit your local retailer or call Customer 

Care at 800-732-2677 for further help. 

FOUNTAIN DISASSEMBLY & CLEANING

1)  Unplug the fountain and disconnect the inline plug (Fig. 6). 

2)  Locate the housing clips underneath the bowl rim and press inwards 

on the clips until you feel them release. Lift straight up on the housing 
to remove and set aside (Fig. 2, Page 3). 

3)  Remove the filter and empty the water out of the fountain.

4)  Remove the rubber cord grommet from the hole in the back rim of 

the bowl (Fig. 7).  

Fig. 6

Fig. 7

Summary of Contents for Drinkwell Zen Fountain

Page 1: ...or after the appliance malfunctions or has been dropped or damaged in any manner Call customer service immediately for further instructions For a portable appliance To reduce the risk of electrical shock do not place or store an appliance where it can fall or be pulled into a tub or sink Always unplug any appliance when not in use before putting on or taking off parts and before cleaning Never pul...

Page 2: ...Pump Tube Ramp ZEN FOUNTAIN Thank you for choosing the PetSafe brand You and your pet deserve a companionship that includes memorable moments and a shared understanding together Our products and training tools promote a lifestyle of protection teaching and love essentials that influence memories for a lifetime If you have any questions about our products or training your pet please visit our websi...

Page 3: ...G INSTRUCTIONS NOTE Rinse the filter thoroughly under cold water before placing in the fountain This will remove any loose charcoal dust which is harmless A small amount of charcoal dust may shed for the life of the filter This is normal and not harmful to your pet 4 Rinse the charcoal filter thoroughly in cold water Turn the housing upside down and slide the filter inside the housing between the ...

Page 4: ...nto the bowl We recommend leaving at least a 1 2 1 27 cm of space between the water level and the rim of the bowl 9 Before you plug in the fountain make sure the cord the adaptor and your hands are completely dry Plug the fountain into an electrical outlet 10 Add water to the fountain as needed Never let the water level fall below the MIN water line marked on the housing or you may risk burning ou...

Page 5: ...he fountain is cleaned Never wash the filter with soapy water as the soap residue will seep into the filter and cannot be removed Only rinse the filter with water 4 To purchase replacement filters visit your local retailer or call Customer Care at 800 732 2677 for further help FOUNTAIN DISASSEMBLY CLEANING 1 Unplug the fountain and disconnect the inline plug Fig 6 2 Locate the housing clips undern...

Page 6: ...ntinue pulling the cord up and through the opening until the pump is completely removed from the bowl Fig 8 Remove the pump tube by lifting straight up FOUNTAIN DISASSEMBLY CLEANING Fig 8 Fig 10 6 Remove the stainless steel ramp by pressing back on the tab and holding Fig 9 while lifting the ramp straight up at the same time 7 Separate the spout from the housing Turn the housing over and from the ...

Page 7: ... the stator by placing your fingernail under the small lip located on the narrow side of tear drop shaped stator and pull out Fig 12a 12b 4 Once the stator is removed remove the impeller 3 white bladed propeller The impeller is held in place magnetically simply insert a fingernail or other slim object underneath the plastic blade and lift out Fig 13 next page Pump Impeller Stator Intake Plate Stat...

Page 8: ...rommet into place to seal the hole Be sure to leave enough slack in the cord so that the pump rests flat Fig 15b 5 Once the pump is completely disassembled you can clean the parts with warm soapy water Use a cotton swab or bottle brush to get inside the pump s cavity and remove any build up Fig 14 For added disinfecting and or hard water removal clean the pump with white vinegar 6 Once the parts a...

Page 9: ...l risk breaking this locking tab 5 Replace the housing by lowering straight down over the pump Be sure the housing connects with the guide holes on the rim of the bowl Fig 5 Page 4 Push down to lock it in place 6 Assemble the two spout pieces Press the two spout pieces together by aligning the top piece with the groove on the bottom piece Fig 17a With the spout pieces together press the spout into...

Page 10: ...ur some of the bleach solution down into the pump s cavity as well for additional disinfecting You must be sure to rinse all the parts very thoroughly to remove all the chlorine The best way to rinse out the pump s cavity is to hold it under a weak stream of water This is also an excellent way to disinfect the fountain If you have hard water where you live you may start to see white mineral deposi...

Page 11: ...ould always be above the level of the fountain Examine this appliance after installation Do not plug in if there is water on the cord or plug Do not operate any appliance if it has a damaged cord or plug or if it is malfunctioning or has been damaged If an extension cord is necessary a cord with a proper rating should be used FOR INDOOR HOUSEHOLD USE ONLY 1 The fountain is meant to run continuousl...

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