i
H500B/C/ H400B/ H500E/C /
H400E Series
THERMAL TRANSFER/
DIRECT THERMAL
BARCODE PRINTER
USER’S MANUAL
Page 1: ...i H500B C H400B H500E C H400E Series THERMAL TRANSFER DIRECT THERMAL BARCODE PRINTER USER S MANUAL...
Page 2: ...td All rights reserved Information in this document is subject to change without notice and does not represent a commitment on the part of Zhuhai Hengquan Barcode equipment Co Ltd No part of this manu...
Page 3: ...Agency Compliance and Approvals CE CLASS A EN 55022 EN 55024 FCC CFR Title 47 Part 15 Subpart B ICES 003 Class A GB 4953 GB9254 CLASS A GB27625 IEC 60950 1 iii...
Page 4: ...Loading the Media 15 3 3 1 Loading the Roll Labels 15 3 3 2 Loading the Media in Peel off mode Option 18 3 3 3 Loading the Media in Cutter Mode Option 20 3 3 4 External Label Roll Mount Installation O...
Page 5: ...bration 33 5 4 Setting Ethernet by Diagnostic Utility Option 34 5 4 1 Using USB interface to setup Ethernet interface 34 5 4 2 Using RS 232 interface to setup Ethernet interface 35 5 4 3 Using Etherne...
Page 6: ...and one CG Triumvirate Bold Condensed smooth font With flexible firmware design user can also download the True Type Font from PC into printer memory for printing labels Besides the scalable font it...
Page 7: ...osition adjustable black mark sensor Ribbon sensor Head open sensor USB 2 0 full speed interface 8 MB SDRAM memory 4 MB FLASH memory microSD memory card reader for memory expansion up to 4 GB Real tim...
Page 8: ...ps interface Serial RS 232C 2400 115200 bps interface Centronics interface Peel off module Guillotine cutter module Full cut and partial cut Paper thickness 0 06 0 19mm 500 000 cuts 0 20 0 25mm 200 00...
Page 9: ...mm 300 dpi models 300 dots inch 12 dots mm Printing method Thermal transfer and direct thermal Dot size width x length Print speed inches per second Print speed for peel mode cutter mode Max print wid...
Page 10: ...wound Max 118 mm 4 6 Min 25 4 mm 1 0 Max 0 254 mm 10 mil Min 0 06 mm 2 36 mil 25 4 mm 38 mm 1 1 5 Label length 10 2 794 mm 0 39 110 10 1 016 mm 0 39 40 Note If your label length is less than 25 4mm 1...
Page 11: ...in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Windows labeling software Windows driver CD disk One quick installation...
Page 12: ...2 2 Printer Overview 2 2 1 Front View 1 LED indicator 2 Feed key 3 Paper exit chute 4 Power switch 5 Top cover open tab 7...
Page 13: ...supply spindle 3 Ribbon rewind hub 4 Print head release button 5 Ribbon rewind spindle 6 Fixing tab 7 Ribbon supply hub 8 Platen roller 9 Black mark sensor 10 Gap sensor 11 Media guide 12 Media bar 1...
Page 14: ...nterface Option 4 RS 232C interface Option 5 USB interface USB 2 0 Full speed mode 6 Centronics interface Option 7 Rear external label entrance chute Note The interface picture here is for reference o...
Page 15: ...cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Note Please switch OFF printer power switch prio...
Page 16: ...en tabs located on each side of the printer 2 Insert the paper core to the ribbon rewind spindle 3 Insert the left side of ribbon rewind spindle to the ribbon rewind hub first then insert the right si...
Page 17: ...print head mechanism 5 Insert the ribbon to the ribbon spindle 6 Insert the left side of ribbon supply spindle to the ribbon supply hub first then insert the right side of ribbon supply spindle to th...
Page 18: ...he ribbon onto the ribbon rewind paper core 8 Turn the ribbon rewind hub until the ribbon plastic leader is thoroughly wound and the black section of the ribbon covers the print head 9 Close the print...
Page 19: ...Ribbon loading path 14 Print head Ribbon Ribbon rewind hub Paper core...
Page 20: ...open tabs located on each side of the printer Insert the paper roll into the media supply spindle and use two fixing tabs to fix the paper roll onto the center of the spindle If your paper width is 4...
Page 21: ...up through the media bar media sensor and place the label leading edge onto the platen roller Move the media guides to fit the label width Black mark sensor Media guide Platen roller Note The media s...
Page 22: ...set the media sensor type and calibrate the selected sensor Start the Diagnostic tool Select the Printer Configuration tab Click the Calibrate Sensor button Please refer to section 5 3 Media loading p...
Page 23: ...he label Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Pull the label through the front of the printer and take some labels off only leave the liner Liner Label Op...
Page 24: ...PEEL option for Post Print Action setting then click Set button to enable the peel off mode Liner 5 6 Close the print head mechanism and printer cover Printer is ready for peel off mode Press the FEE...
Page 25: ...tter paper opening Close the print head mechanism and printer cover Use the DiagTool to set the printer for cutter mode by selecting CUTTER option for Post Print Action setting then click Set button t...
Page 26: ...ate onto the external label roll mount 2 Attach the extended plate on the bottom of the printer If you purchase the external label roll mount only just need to put it on the rear of printer for using...
Page 27: ...r external label entrance chute 5 Refer to chapter 3 3 1 to install the label Use Diagnostic Tool to set the media sensor type and calibrate the selected sensor Note Please calibrate the gap black mar...
Page 28: ...and one three color LED indicator By indicating the LED with different color and pressing the button printer can feed labels pause the printing job select and calibrate the media sensor print printer...
Page 29: ...sing FEED button then turning on the printer power simultaneously and release the button at different color of LED Please follow the steps below for different power on utilities 1 Turn off the printer...
Page 30: ...ate gap or black mark sensor depends on the sensor setting in the last print job Please follow the steps below to calibrate the sensor 1 Turn off the power switch 2 Hold on the button then turn on the...
Page 31: ...tical gap offset Sensor sensitivity File management information Self test Printer will print the printer configuration after gap black mark sensor calibration Self test printout can be used to check i...
Page 32: ...Country code ZPL setting information Print darkness Print speed inch sec Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note ZPL is emulati...
Page 33: ...h 2 Turn off on the power to resume printer for normal printing 4 3 3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults The only one exceptio...
Page 34: ...o defaults as below after initialization 4 3 4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor Please follow the steps as below 1 Turn off the power switch 2 Hold on the butt...
Page 35: ...ry Printer will run the AUTO BAS program immediately when turning on printer power The AUTO BAS program can be interrupted without running the program by the power on utility Please follow the procedu...
Page 36: ...nter With the aid of this powerful tool you can review printer status and settings in an instant which makes it much easier to troubleshoot problems and other issues 5 1 Start the Diagnostic Tool 1 Do...
Page 37: ...refer section 4 3 3 Dump Text To activate the printer dump mode Ignore AUTO BAS Ignore the downloaded AUTO BAS program Configuration Page Print printer configuration Please refer section 4 3 2 Passwo...
Page 38: ...sure the gap or black mark is at the location where media gap black mark will pass through for sensing 2 Turn on the printer power switch 3 Open Diagnostic tool and set interface The default setting i...
Page 39: ...erface to setup Ethernet interface 1 Connect the USB cable between the computer and the printer 2 Turn on the printer power 3 Start the Diagnostic Utility by double clicking on the icon 4 The Diagnost...
Page 40: ...stic Utility by double clicks on the icon 4 Select COM as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters 5 Clic...
Page 41: ...hernet 5 Click the Discover Device button to explore the printers that exist on the network 6 Select the printer in the left side of listed printers the correspondent IP address will be shown in the r...
Page 42: ...nd go back to Diagnostic Tool main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web setup button Except to u...
Page 43: ...steps on section 3 3 to reinstall the label roll Calibrate the gap black mark sensor The printer status from DiagTool shows Paper Jam Gap black mark sensor is not set properly Make sure label size is...
Page 44: ...AM The space of FLASH DRAM is full Delete unused files in the FLASH DRAM The max numbers of DRAM is 256 files The max user addressable memory space of DRAM is 256KB The max numbers of file of FLASH is...
Page 45: ...set the vertical offset in the driver Missing printing on the left or right side of label Wrong label size setup Set the correct label size RTC time is incorrect when reboot the printer The battery ha...
Page 46: ...to wipe it As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water dampened cloth As needed Interior Brush or vacuum As needed 7 Maintenance This session presents the clean tools...
Page 47: ...Revise History Date 2016 12 25 Release V1 00 Content Editor Austin Bill 42...
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Page 49: ...arters 4th Floor 2 Building No 639 Huayu Road Qianshan Industrial Park Xiangzhou District Zhuhai City Guangdong Province China TEL 86 4006 139 828 Website www xprinter net Zhuhai Hengquan Barcode equi...
