This section includes a list of error messages and frequently
asked questions for problems you may encounter with your wrist
blood pressure monitor. If the products not operating as you
think it should, check here before arranging for servicing.
PROBLEM SYMPTOM CHECK THIS
REMEDY
No power
Low
batteries
Error
message
Display is dim or
will not light up.
Batteries are exhausted. Replace with new batteries
Insert the batteries
correctly
Replace with new batteries
Batteries are inserted
incorrectly.
Show on
the display Batteries are low.
E 1 shows
The cuff is not secure.
Refasten the cuff and then
measure again.
E 2 shows
The cuff is very tight
Refasten the cuff and then
measure again.
E 3 shows
The pressure of the
cuff is excessive.
Relax for a moment
and then measure again.
E 10 or
E 11 shows
The monitor detected
motion while measuring.
Movement can affect the
measurement.Relax for a
moment and then
measure again.
E 20 shows
E 21 shows
Relax for a moment and
then measure again.
EExx,shows on
the display.
A calibration error
occurred.
Retake the measurement.
If the problem persists,
contact the retailer or our
customer service
department for further
assistance.Refer to the
warranty for contact
information and return
instructions.
The measurement
process does not detect
the pulse signal.
Loosen the clothing on
the wrist and then
measure again.
Measure incorrectly.
19
18
ABOUT BLOOD PRESSURE
TROUBLESHOOTING
1. Individual blood pressure varies multiple times everyday. It is also
affected by the way you tie your cuff and your measurement position,
so please take the measurement under the same conditions.
2. If the person takes medicine, the pressure will vary more.
3. Wait at least 3 minutes for another measurement.
Why do I get a different blood pressure
at home compared to the hospital?
The blood pressure differs throughout the day due to weather,
emotion, exercise etc. There is the “white coat” effect, which means
blood pressure can increase in clinical settings.
If the cuff is secured properly.
If the cuff is too tight or too loose.
If the cuff is tied on the wrist.
If you feel anxious.
Taking 2-3 deep breaths before
beginning will calm you down and
improve measurement.
Is the result the same if measuring
on the right wrist?
It is ok for both wrists, but there will be varying results for different
people. We suggest you measure the same wrist every time.
Why does my blood pressure
fluctuate throughout the day?
What you need to pay
attention to when you
measure your blood
pressure at home:
