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PAX Customer Support
(877) 859-0099
www.pax.us
20180907 v0.4
.
PAX E500 FAQS & TROUBLESHOOTING GUIDE
To adjust the Q20 screen brightness, from the TM Main Menu, select System Config. Enter the
password. Press Enter. Select Media > Brightness. Press the Up Arrow to brighten the display or the
Down Arrow to darken the display.
2.34
The screen times out and goes dark too soon. How do I adjust the display timeout?
The display time out sleep mode can be adjusted to change the amount of time the display stays on
after no activity. The display time out mode can be adjusted within the Settings mode. From the
terminal idle screen, select Settings > Device > Display > Sleep. Select one of the displayed options: 15
seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, 30 minutes, or Never, or select Cancel
to exit without any changes. Your selected Sleep setting displays.
2.35
The volume is too low. I can’t hear anything. How c
an I adjust the volume?
To change the volume, press the Volume Up or Volume Down buttons located on the right side of the
E500, near the middle of the E500 display.
2.36
Should I keep the terminal plugged into the power supply during use?
Yes, leave the power cord plugged into an AC power source for full functionality. If the E500 is not
plugged in, the printer, RJ11 (cash drawer), USB, and HDMI would be unusable.
2.37
How long can the E500 run on battery before the battery is dead?
The E500 can run continuous transactions for approximately 30 minutes before the battery needs to be
recharged.
2.38
What is the E500 battery life? How many recharge cycles can be performed before
the battery must be replaced?
The battery can be recharged more than 300 times before it should be replaced.
2.39
When should I replace the battery?
You should replace the battery when it can only be recharged to 30% of its original power. Do not wait
to replace it until it only recharges to 15 or 20 % of its original power.
2.40
Can I use the E500 outside?
No. Although the E500 has a hardened, water resistant design, it was not designed to be used as an
outdoor terminal.
2.41
Can I apply an overlay to the E500?
No. In general, overlays are not supported by the PCI PED device approval program because of the
potential
for keypad tapping or hiding tamper evidence. They are considered an “additional security
risk”.
2.42
The terminal is not able to connect to the internet.
If the terminal is not connecting to the internet, please review all the Wi-Fi settings in the terminal to
match the Wi-Fi network. Another step is to turn off the power to the access point and the terminal for
about 3 minutes and then turn back on the power. Wait approximately 2 minutes and then check the
connection. Also, the SSID and the password are case sensitive so please be sure to check these. If all
the settings are correct, verify that there is Wi-Fi coverage where the terminal is located. Try moving the
