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PAX E500 INSTALLATION MANUAL

1

20181002-v0.5

PAX Technology®

Customer Support

[email protected]

(877) 859-0099

www.pax.us

PAX

™

E500

Installation Manual

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2
3
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Summary of Contents for E500

Page 1: ...PAX E500 INSTALLATION MANUAL 1 20181002 v0 5 PAX Technology Customer Support support pax us 877 859 0099 www pax us PAX E500 Installation Manual ...

Page 2: ... Plate 9 Terminal Location 9 Paper 10 Load Paper 10 Advance Paper 12 Tear Paper 12 AC Power Connection 13 Terminal Communications 14 Wi Fi Service 14 LAN Ports 15 Dual SIM Feature 16 Install SIM or Micro SD Card If Equipped 17 Hybrid Card Reader 18 Magnetic Stripe Reader 18 EMV Card Reader 18 NFC Contactless Card Reader 18 Replacing Battery If Required 19 Cable Lock If Required 20 Cleaning the Dev...

Page 3: ...ion Nov 9 2017 0 3 Add Packaging section that includes information about labels with part numbers and serial numbers for E500 and Q20 on outside of terminal box Includes information about the availability of another box that may be purchased for returning the unit to PAX for service Nov 20 2017 0 4 Change the amount of time to hold the power button down to turn the unit on or off from two seconds ...

Page 4: ...nd ports The modular design provides a seamless user experience using the PayDroid payment application which is based on Android The PAX E500 Installation Manual includes information about Terminal packaging What is included in the box Product description Terminal ports Removing and replacing the back cover plate Where to place the device Loading paper Connecting power Terminal communications Hybr...

Page 5: ...al number labels for the E500 and the Q20 are also affixed to the underside of the unit You can retain the original box in case the unit needs to be shipped to PAX for service or alternatively you can purchase a box specially designed for return shipping to PAX if required Box Contents 1 PAX E500 with Integrated Q20 Customer Facing Payment Module 1 AC Power Adapter PN 200310110000135 1 AC Power Co...

Page 6: ...PAX E500 INSTALLATION MANUAL 6 20181002 v0 5 PAX Technology Customer Support support pax us 877 859 0099 www pax us Product Description Front Printer Buttons Back Left Side ...

Page 7: ...PAX E500 INSTALLATION MANUAL 7 20181002 v0 5 PAX Technology Customer Support support pax us 877 859 0099 www pax us Underside ...

Page 8: ... the back of the E500 Cash Drawer RJ11 24V Used to connect to the cash drawer RS232 RJ45 Used to connect an external POS device or check reader LAN A Used for bi directional Ethernet connections using DSL or Cable LAN B Used for bi directional Ethernet connections using DSL or Cable USB Host Type A HDMI 1 4 Type A Used to connect to HD TV or display Supports 720P or above USB OTG Micro B Used for ...

Page 9: ...e three upper plastic tabs at the top of the cover and remove the cover plate Replace Back Cover Plate 1 Ensure the cables are properly dressed through the cable retention openings on the back of the E500 2 Align the three plastic tabs at the top of the cover plate into the slots on the terminal 3 Align the sides of the cover plate and push until the cover plate snaps into place Terminal Location ...

Page 10: ...us 877 859 0099 www pax us Paper Load Paper 1 To open the paper holder press the large button to the right of the paper holder door as shown below At the back of the open paper holder there is a diagram that shows the proper way to insert the paper Note The paper width and diameter are 80mm ...

Page 11: ...side the paper holder with the paper feeding from the top of the paper roll 3 Pull out approximately 5 inches of paper and close the lid 4 Firmly press the door closed until it snaps in place The terminal automatically cuts the excess paper Note When the paper holder is open the Paper Out button lights orange and the Error button flashes red ...

Page 12: ...the button Note The terminal must be connected to power to use the advance paper button The button will not work when the E500 is battery powered Tear Paper When connected to power the E500 automatically cuts excess paper when the paper holder is closed However if the E500 is running on battery power you can tear the paper by hand 1 Tilt the paper toward the bottom of the terminal at about a 45 de...

Page 13: ...inal power port 3 Route the power cord through the cable retention slot located at the bottom of the terminal 4 After all terminal cables are connected plug the terminal AC power cable to the power source WARNING DO NOT connect the other end to the AC power source until all the other cables are connected first Plugging in the AC power cord to the power source before the other cables are installed ...

Page 14: ... to connect to a wireless network allowing the flexibility to locate the terminal almost anywhere within the wireless network coverage area Using wireless communications allows the terminal to send and receive transaction information quickly resulting in fast transaction times To setup wireless communications configure the terminal Wi Fi parameters to the Wi Fi network settings Note The SSID wirel...

Page 15: ...ly resulting in fast transaction times The LAN port is used for Ethernet connections using DSL or Cable To connect to an internal LAN port 1 Connect an Ethernet cable with an RJ45 connector into the LAN A or LAN B port on the back of the E500 2 Route the Ethernet cable through the cable retention slot on the bottom of the terminal Note Set Wi Fi as the Main or Back up communication method accordin...

Page 16: ...rs and your coverage under the first wireless carrier were to fail the E500 would automatically switch over to your second carrier preventing a loss of coverage You can set up a priority list similar to the example below where the E500 will continue to attempt to use the higher priority communication type until it fails At that point the E500 will failover to the next available one on your priorit...

Page 17: ...ead screwdriver loosen the captive screw from the SIM cover on the back of the E500 2 Remove the SIM cover 3 Insert the card 4 Align the card as shown in the drawing and insert firmly into slot 5 Align the two plastic tabs on the cover plate into the slots on the terminal 6 Push the cover plate into place 7 Tighten the captive screw on the cover plate Note T Mobile and AT T SIM cards do not need t...

Page 18: ...top of the Q20 The terminal reads the information from the magnetic stripe card when the magnetic stripe is inserted into the card slot EMV Card Reader To use the EMV Card Reader insert the EMV Card with the front of the card facing you and the chip down into the card slot located on the top of the Q20 Leave the card inserted until the terminal provides a message to remove the card NFC Contactless...

Page 19: ...e unit 2 Using a slot head screwdriver loosen the captive screw 3 Remove the battery cover 4 Gently roll the battery out of its storage compartment 5 Carefully separate the white connector from its socket and pull the connector straight up from the socket to remove Important Do not pull the battery by its wires when you are removing it The connector or battery may be damaged 6 Insert the replaceme...

Page 20: ...into the battery port 7 Firmly seat the white battery connector into its socket 8 Insert the two tabs on the battery cover plate and slide the cover plate into place 9 Tighten the captive screw on the cover plate Cable Lock If Required To install a cable lock 1 Insert a customer provided cable lock into the K Slot on the terminal 2 Loop the cable around a permanent object and secure in place Note ...

Page 21: ...d gently wipe terminal screen To clean terminal apply distilled water or plastic safe cleaner onto a soft lint free cloth and gently wipe terminal Caution Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment In a domestic environment this product may cause radio interference in which case the user may be re...

Page 22: ...s until the screen display lights up and the terminal successfully turns on Note The ON OFF button is lit when the power is on Power OFF Press and hold the ON OFF button for three seconds The following E500 screen displays Select Power off The screen display goes dark and the terminal turns off Note The ON OFF button is not lit when the power is off Congratulations You are now ready to use your te...

Page 23: ...c 8880 Freedom Crossing Trail Building 400 3rd Floor Suite 300 Jacksonville FL 32256 E support pax us T 877 859 0099 W www pax us This document is provided to you for informational purposes only All features and specifications are subject to change without notice The PAX name and PAX logo are registered trademarks of PAX Corporation and or its affiliates Other names may be trademarks of their resp...

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