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18.2 Procedure for Flushing the Heat Exchanger
If the alarm code “C1#*” is flashing on the Remote Controller, it means there is Scale Build-up in the Heat
Exchanger. To prevent damage to the Heat Exchanger from Scale Build-up, the Heat Exchanger needs to be
flushed** to remove the Scale Build-up.
Damage to the Water Heater due to Scale Build-up is not covered by the Water Heater’s warranty.
To clear the alarm code “C1#*”, the Heat Exchanger must be flushed.
If the alarm code “C1#*” is displayed and flashing on the Remote Controller, contact Pavilion Customer Center
(1-855-443-8468).
* Warning indication, # = 1-9
** Connect the blue connector marked “FLUSH” for flushing near the Circuit Board when flushing the Heat Exchanger.
After connecting it, the Water Heater is set to “Flushing Mode”.
NOTE
This procedure is only intended for use by a qualified service professional or authorized Service
Representative. Any unauthorized use of this procedure may result in voiding the Pavilion Limited
Warranty. Contact Pavilion Customer Center (1-855-443-8468) for additional support.
NOTE
The Water Heater must remain connected to the electrical power when flushing the Heat
Exchanger.
The preparation of the flushing system
1. Close the gas supply valve.
2. Close the water inlet valve (V1), the water outlet valve (V2) and the water return valve (V3).
3. Connect the one drain hose (H1) to the drain valve (V4), and then the other to the circulation pump.
4. Connect the drain hose (H2) to the circulation pump.
5. Connect the drain hose (H3) to the drain valve (V5).
6. Pour 1 gallon of “Calcium, Lime and Rust Removal Product” and 1 gallon water into the bucket.
It is recommended “Calcium, Lime and Rust Removal Product” for flushing.
7. Place the both drain hoses (H2 and H3) into the bucket filled with the flushing solution.
8. Open the both drain valves (V4 and V5).
Water
Outlet
Water
Return
Water
Inlet
Gas
Supply
V1
V4
V5
H3
H1
Water Heater
Bucket
Flushing
Solution
Circulation
Pump
H2
Gas Supply
Valve
Continue to connect
V2
* Service Valve Kit with Pressure Relief Valve may be
purchased as an accessory from an authorized
wholesaler. This allows for full diagnostic testing and
easy flushing of the system. Contact Pavilion Customer
Center (1-855-443-8468) for more information.
If a submersible pump is used, then only 2
hoses will be needed (H1 and H3).
Water Inlet
V1
V4
V2
V5
Water Outlet
Service Valve Kit with Pressure
Relief Valve* is necessary for
flushing the Heat Exchanger.
V3
Maintenance
Summary of Contents for GQ-C3260WXQ-FF PB US
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