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Partner SP-820 Service Manual Download Page 1

POS Terminal
SP-820
Service Manual

Summary of Contents for SP-820

Page 1: ...POS Terminal SP 820 Service Manual...

Page 2: ......

Page 3: ...ice manual provides service information for the SP 600 This manual is designed to help train service personnel to locate and fix failing parts on the machine This manual consists of the following sect...

Page 4: ...o http www dtsc ca gov hazardouswaste perchlorate Vermont Mercury Management Rules LCD display lamps contain mercury Dispose of them properly CE Mark This device complies with the requirements of the...

Page 5: ...onfiguration 17 Super IO Configuration 18 Serial Port x Configuration 19 Parallel Port Configuration 20 H W Monitor 21 CPU PPM Configuration 22 Chipset Settings 23 System Agent SA Configuration 23 PCH...

Page 6: ...CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 55 Safety and precautions 55 Before you begin 56 Replacing parts 56 HDD 57 IO Panel Cover 58 Stand Base Back Cover 58 Stand Base 59 Back Cover 60 Spea...

Page 7: ...figuration sub menu 20 Figure 2 11 Hardware Monitor sub menu 21 Figure 2 12 CPU PPM Configuration sub menu 22 Figure 2 13 Chipset Settings Screen 23 Figure 2 14 System Agent SA Configuration sub menu...

Page 8: ...vi...

Page 9: ...on page 1 Identifying components on page 2 Connector pin define on page 5 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be retu...

Page 10: ...Identifying components This section describes the parts and connectors on the machine 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel Cover 4 I...

Page 11: ...3 Rear view 1 2 4 3 5 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 VFD Customer Display optional Slot 3 Cable Compartment 4 HDD Compartment 5 Cable Compartment Cover...

Page 12: ...O connectors 6 3 2 1 4 5 7 8 9 10 11 12 Connector Description 1 COM 4 port 2 VGA port 3 COM 1 port 4 USB ports 5 RJ 11 cash drawer port 6 DC 12V input connector 7 PS 2 port 8 COM 3 port 9 COM 2 port...

Page 13: ...USB connector pin define Pin Signal Pin Signal 1 DCD 6 DSR 2 SIN 7 RTS 3 SOUT 8 CTS 4 DTR 9 RI 5 GND 1 5 6 10 11 15 Pin Signal Pin Signal Pin Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Bl...

Page 14: ...ctor pin define PS 2 connector pin define 1 6 Pin Signal 1 CASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND 1 3 4 5 6 2 Pin Signal 1 Keyboard Data 2 NC 3 GND 4 VCC 5 Keyboard Clock 6 NC DC 12V input...

Page 15: ...TXD 4 TXC 8 TXD 1 13 14 25 Pin Signal Pin Signal Pin Signal 1 Strob 10 Acknowledge 19 GND 2 Data 0 11 Busy 20 GND 3 Data 1 12 Paper Empty 21 GND 4 Data 2 13 Printer Select 22 GND 5 Data 3 14 Auto For...

Page 16: ...P T E R 1 G E T T I N G S TA R T E D DC 12V output connector pin define SATA connector pin define Pin Signal 1 12V 2 GND 7 1 Pin Signal Pin Signal 1 GND 5 SATA_RX 2 SATA_TX 6 SATA_RX 3 SATA_TX 7 GND 4...

Page 17: ...gs on page 29 Security Settings on page 30 Save Exit on page 31 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals...

Page 18: ...DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Moves between the available menus Moves the c...

Page 19: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Page 20: ...sor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key...

Page 21: ...tings This setup screen includes sub menus for APCI Configuration CPU Configuration SATA Configuration USB Configurations Super IO Configurations and Hardware Health Configuration Figure 2 3 Advanced...

Page 22: ...re power down the system can be resumed by Wake Up Alarms This item lets you install a software power down that is controlled by the normal power button on your system If the item is set to Instant Of...

Page 23: ...protect certain system memory data regions from insertion and execution of potentially harmful code Intel Virtualization Technology This feature allows you to enable or disable Intel Virtualization T...

Page 24: ...Legacy Native Mode Selection This item allows you to select IDE mode Select Legacy mode for old OS such as Windows 98 2000 Select Native mode for Windows XP and later version SMART Self Test This item...

Page 25: ...ecific the USB transfer timeout value for control bulk and interrupt transfers Device reset time out This item allows you to specific the timeout periods for USB device initialization and the Start Un...

Page 26: ...item allows you to determine the functional degree of Watch Dog Watch Dog Timer When select any time period the Watchdog Timer will be enabled after that time period passes every time the system boot...

Page 27: ...nfiguration Figure 2 9 Serial Port x Configuration sub menu Serial Port x This item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ...

Page 28: ...port Device Mode This item allows you to set the data transfer protocol for the parallel port There are four options Standard Parallel Port Mode EPP Mode Enhanced Parallel Port ECP Mode Extended Capab...

Page 29: ...r Figure 2 11 Hardware Monitor sub menu Shutdown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the temperature reaches the lim...

Page 30: ...Speedstep Technology When enabled CPU will reduce power consumption CPU C3 Report This item is used to enable or disable CPU C3 report to OS CPU C6 Report This item is used to enable or disable CPU C...

Page 31: ...23 Chipset Settings This screen allow you to configure the chipset options Figure 2 13 Chipset Settings Screen System Agent SA Configuration Figure 2 14 System Agent SA Configuration sub menu...

Page 32: ...I Express Port This item allows you to enable or disable the Mini PCI Express device ASPM This item is used to select the level of PCI Express Active State Power Management PCIe Speed This item is use...

Page 33: ...25 USB Configuration Figure 2 16 USB Configuration sub menu EHCI1 EHCI2 These item allow you to enable or disable USB 2 0 support...

Page 34: ...mory address space Host cycles that hit the aperture range are forwarded to the graphics chip without any translation DVMT Pre Allocated This item allows you to adjust system memory that can be pre al...

Page 35: ...ll maintain the original aspect ratio of the chosen resolution and display it with black bars to the sides above below the on screen image as required LVDS Backlight This feature allows you to adjust...

Page 36: ...system memory Max TOLUD This field allows you to select the maximum value of TOLUD Dynamic assignment would adjust TOLUD automatically based on largest MMIO length of installed graphic controller MRC...

Page 37: ...is item is used to select the Power on state for Numlock Full Logo Screen display This item enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to se...

Page 38: ...r User Password on the Security menu and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignore...

Page 39: ...xit or press No to return to the menu Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place...

Page 40: ...32 C H A P T E R 2 B I O S S E T U P...

Page 41: ...page 34 Intel Chipset Graphics Driver on the page 36 LAN Driver on the page 38 Touch Screen Driver on the page 40 Driver auto installation Use an external CD ROM drive to install the drivers or copy t...

Page 42: ...Software updates the Windows XP 7 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder...

Page 43: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 44: ...Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel folder 2 Double click the executable file The fol...

Page 45: ...37 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 46: ...R E LAN Driver The network driver support Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2 Double click the executable file The following scree...

Page 47: ...39 4 When installation is completed click Finish...

Page 48: ...Driver Refer to the following to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Read the lic...

Page 49: ...the box for Install PS 2 interface drive and then click Next to continue 5 System will give you a warning click OK to continue 6 Uncheck the box for Install RS232 interface drive and then click Next t...

Page 50: ...N G D R I V E R S A N D S O F T W A R E 7 Check the box for None and then click Next to continue 8 System will give you a warning click OK to continue 9 Uncheck the box for Support Mulit Monitor Syste...

Page 51: ...43 10 Click Next to continue 11 Click Next to continue...

Page 52: ...44 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 12 Click Next to continue 13 Click Yes I want to restart my computer now and then click Finish...

Page 53: ...he TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start All Programs eGalaxTouch Configure Utility 2 Select the Tools page 3 Click the 4 Points Calibrat...

Page 54: ...46 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 5 Click OK to complete the 4 points calibration You may also use this application to adjust the touch settings NOTE...

Page 55: ...age 53 Inverter connectors on the page 53 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating...

Page 56: ...Status port 53A 10 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cabl...

Page 57: ...Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the p...

Page 58: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Correcti...

Page 59: ...1 JP2 JP3 1 1 5 5 2 2 6 6 Jumper Setting Description JLV1 LCD Backlight Inverter Power Select Jumper 1 2 Closed 5V 2 3 Closed 12V JLV2 LCD Panel Power Select Jumper 1 2 Closed 3 3V 2 3 Closed 5V JLV3...

Page 60: ...iption JP2 COM3 Power Select Jumper 1 2 Close 5V 3 4 Close RING 5 6 Close 12V JP3 COM4 Power Select Jumper 1 2 Close 5V 3 4 Close RING 5 6 Close 12V JCMOS1 Clear CMOS Jumper 1 2 Close Keep Data 2 3 Cl...

Page 61: ...connectors Mainboard connectors connector to inverter connector to LCD panel connector to customer display connector to MSR connector to SATA HDD connector to HDD power connector to speaker connector...

Page 62: ...54 C H A P T E R 4 L O C AT I N G T H E P R O B L E M...

Page 63: ...ersonnel should perform repairs on the SP 820 Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit boards can be damage...

Page 64: ...prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle...

Page 65: ...ard drive compartment cover and slide the cover to the right as it shown on the picture 4 Remove the screw from the hard drive tray 5 Slide the hard drive disk up as it shown on the picture 6 Remove t...

Page 66: ...N G F I E L D R E P L A C E A B L E U N I T S F R U s IO Panel Cover 1 Flip up the LCD panel 2 Remove the screw from the IO panel cover and remove the cover Stand Base Back Cover 1 Remove two screws 2...

Page 67: ...59 Stand Base Before proceeding remove the fol lowing FRUs IO Panel Cover on page 52 1 Flip up the LCD panel 2 Remove the screw from the IO panel 3 Position the SP 820 as shown 4 Remove the stand base...

Page 68: ...cover CAUTION To avoid the thermal issue When you replace the back cover check the thermal pads should be complete and stuck on the CPU and chip If the thermal pads damaged replace them When replace...

Page 69: ...ceeding remove the following FRUs Back Cover on page 54 1 Remove two screws 2 Remove the speaker Power Button Before proceeding remove the following FRUs Back Cover on page 54 1 Remove two screws 2 Re...

Page 70: ...ing remove the following FRUs Back Cover on page 54 1 Remove four screws 2 Remove the COM4 port and PS 2 port I O Shield Before proceeding remove the following FRUs Back Cover on page 54 COM4 port and...

Page 71: ...proceeding remove the following FRUs Back Cover on page 54 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs Back Cover on page 54 1 Open the hock 2 Pul...

Page 72: ...emove the following FRUs Back Cover on page 54 COM4 port and PS 2 port on page 56 I O Shield on page 56 1 Disconnect all cables from the mainboard 2 Remove eight screws 3 Remove the mainboard Inverter...

Page 73: ...ter in the plastic cover before replacing it Panel Bracket Before proceeding remove the following FRUs Back Cover on page 54 Speaker on page 55 Power Button on page 55 COM4 port and PS 2 port on page...

Page 74: ...he following FRUs Back Cover on page 54 Speaker on page 55 Power Button on page 55 COM4 port and PS 2 port on page 56 I O Shield on page 56 Mainboard on page 58 Inverter on page 58 Panel Bracket on pa...

Page 75: ...67 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts...

Page 76: ...68 A P P E N D I X Figure 6 2 Exploded peripheral parts...

Page 77: ...21004500S5003 28 Hinge Cover 2500359111002 29 Hinge Left 2108100000017 NO DESCRIPTION ITEM NO 30 Stand Base AL 21002500S5001 31 Stand base cover AL 21002500S5002 32 Partner Logo 21004500S5104 33 Hinge...

Page 78: ...ket 21004500S5003 28 Hinge Cover 2500359111002 29 Hinge Left 2108100000017 30 Stand Base AL 21002500S5001 NO DESCRIPTION ITEM NO 31 Stand base cover 25002500S5100 32 Partner Logo 21004500S5104 33 Hing...

Page 79: ...2 DIMM Sockets up to 16 GB Ethernet 10 100 1000 Mbps Gigabit Ethernet Storage Internal 2 5 type SATA HDD 160GB x 1 I O Interface 4 COM ports COM1 4 on rear I O powered with DC 0 5 12V COM1 2 by BIOS s...

Page 80: ...VFD Biometric Reader Smart Card Reader I Button RFID reader Operation System Window XP POS Ready2009 Window 7 POS Ready7 Window 8 Linux Ubuntu Power Supply AC100 240V DC 12V 90 watt power adaptor Dime...

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